2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked and hesitated as if the engine was misfiring. The check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10213732 (Engine and Engine Cooling) however after checking on Manufacturer’s website, the contact learned that the VIN was not included. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle was shuddering. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that an unknown cylinder was misfiring. An unknown repair was performed; however, the failure recurred while driving. The check engine warning light was illuminated. The vehicle was taken to another mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The contact stated that after parking and turning off the vehicle, the engine fan continued to run. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12; however, the dealer informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.

The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the vehicle lurched forward when shifted into reverse and then stalled. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was driving rough and would not properly accelerate with the odor of coolant present inside the vehicle. The contact diagnosed the vehicle with a misfire due to coolant leaking into cylinder #4. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.

The contact owns a 2017 Ford Escape. The contact stated that upon inspection of the vehicle, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to the local mechanic who diagnosed and determined that engine coolant had leaked out due to a faulty engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 51,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated while reversing into the driveway, there was smoke coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed smoke coming from an unknown location. The smoke eventually dissipated independently. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the freeze plug. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.