2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that coolant was leaking from the vehicle. The engine warning light was turning on and off. The vehicle was taken to an independent mechanic, who determined that the failure was due to the power booster. The vehicle was repaired, but the failure reoccurred. The contact stated there was a design flaw. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 52,930. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated that while her son was driving approximately 65 MPH, the check engine warning illuminated. The contact’s son reported that the vehicle was shaking and vibrating abnormally, and he pulled over and turned off the vehicle. The contact stated that the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion in the engine block, causing a crack in cylinder #2. The contact was informed by the mechanic that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to a defect in the 1.5L GTDI engines. The contact informed the manufacturer of the failure and was referred to the NHTSA Hotline to report the failure. The failure mileage was 77,900.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle started shuddering intermittently. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was taken to two independent mechanics, where it was diagnosed with alternator and pistons failure. The second mechanic replaced the alternator; however, the failure persisted. The vehicle was taken back to the second mechanic, where the contact was informed that there was oil and coolant dilution, and metal shavings were found inside the engine. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was approximately 134,003.

The contact owns a 2017 Ford Escape. The contact stated that while driving 25-30 MPH uphill to the residence, the vehicle shuddered violently and went into LIMP Mode. The contact was able to drive to the residence. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was repaired under the Powertrain Warranty. The contact stated that the failure had recurred while driving, causing the contact to drive through a red traffic light to pull over safely into a nearby parking lot. The vehicle was towed to [XXX] Ford [XXX] ); where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The contact was informed that the repair would be performed at his expense. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 29,000. The VIN was not available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that while driving 50 MPH, the vehicle intermittently sputtered. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #2 and the engine. The contact was informed that because of the coolant intrusion, the engine was misfiring. In addition, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact referenced Customer Satisfaction Program: 21N12 and Technical Service Bulletin: 22-22-29; with a similar failure description. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 153,963.

The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the engine overheated. The message to "Immediately Pull Over" was displayed. The vehicle was taken to an independent mechanic, where coolant was added. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: 21N12. The contact filed a complaint with the Ford chat division and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was violently shaking with the check engine warning light illuminated. The vehicle was taken to the dealer, who detected a burning odor while the vehicle was parked. The vehicle was diagnosed with a cracked engine block and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 45 MPH with her partner, the check engine warning light illuminated. The contact stated that she and her partner became worried. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the lower engine block, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 82,038.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a certified mechanic with CarMax, who diagnosed that the engine was failing due to a coolant leak. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant inside cylinder #3, and the long block needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.