2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinder which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 59,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at 65 MPH, the engine hesitated prior to stalling and the check engine warning light illuminated. The contact proceeded to pull over onto the side of the road, where the contact attempted to restart the vehicle but failed. The vehicle was towed to a local dealer where it was diagnosed that the engine was blown, due to coolant intrusion, and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving on the highway at 45 MPH, the vehicle stalled. The contact stated that her daughter was able to pull over onto the side of the road and restart the vehicle; however, the vehicle was driving at a reduced speed. The check engine warning light was illuminated. The vehicle was driven to the residence and then was towed to a local dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,800.

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle started shuddering and then lost motive power. There was no warning light illuminated. The vehicle was then taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with a cracked engine due to a leak in the eco-boost system. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken to the dealer as the manufacturer had requested to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 52,488.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 122,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at 70-75 MPH, the vehicle lost motive power. The front of the vehicle began to jerk. The contact was able to pull over to a rest area before the engine seized. The vehicle failed to crank up. The contact used a scope to see if the camshaft was moving. The low pressure and engine light were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 48,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, an abnormal white smoke came out of the exhaust pipe. The contact stated while driving approximately 20 MPH, the message "Overheating" was displayed, and the vehicle stalled. The contact was able to pull over to the side of the road. The contact inspected the coolant level and noticed no coolant in the coolant reservoir. The contact was able to drive back to the residence at 5 MPH, add coolant to the coolant reservoir, and replace the coolant temperature sensor; however, the failure recurred approximately 3-4 weeks later. The contact stated that the vehicle had been experiencing excessive coolant consumption. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 149,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic result was provided. The contact was informed that the engine needed to be replaced. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 90,400.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The message that the engine was overheating was displayed, and the audible alarm was sounded while driving at approximately 35 MPH. The contact stated that the heater failed to operate as needed. The vehicle was taken to a certified mechanic who diagnosed that there was coolant intrusion into cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and verbally confirmed that it was a known failure and was an accurate diagnosis. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the engine replacement was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,000.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle failed to properly accelerate. The contact stated that the coolant had leaked out of the coolant reservoir. The vehicle was eventually taken to the local dealer who diagnosed and determined that there was coolant inside the cylinders, causing damages to the engine short block. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 108,000.