2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the service warning light illuminated. Additionally, the heating system stopped blowing hot air. The contact stated that upon checking the coolant level, the contact noticed that there was no coolant in the reservoir. The contact added coolant to the coolant reservoir. The contact stated that the vehicle was experiencing excessive coolant consumption. Additionally, the contact stated while driving from a complete stop, the vehicle hesitated while responding. The contact stated that there was white smoke coming out of the exhaust pipe while idling and while driving. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the spark plugs and cylinders. The contact related the failure to Ford TSB Number: 19-2375. The dealer was contacted and informed the contact that the vehicle might not be covered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the heater became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that coolant needed to be added to the coolant reservoir. The vehicle was repaired; however, the failure recurred. The contact stated that the heater then became inoperable. The vehicle was taken back to the same local dealer, where it was diagnosed that there was coolant inside the engine. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the engine. The manufacturer was not contacted. The failure mileage was approximately 64,000.

The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.

The contact owns a 2017 Ford Escape. The contact stated that the engine overheated while driving at various speeds and was consuming an excessive amount of coolant. The contact stated that while driving 65 MPH, the check engine warning light was illuminated. The vehicle was taken to Weed Family Automotive, where it was diagnosed and determined that a head gasket failure had caused coolant to leak into the engine, causing a misfire while driving. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the cost of the repair would be a significant amount. The manufacturer was not notified of the failure. The failure mileage was approximately 90,274.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting and driving at an undisclosed speed, the engine warning light illuminated. The vehicle hesitated with a misfire in cylinder #2. The vehicle was taken to an independent mechanic who informed the contact that the engine needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 70,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming from the exhaust pipes. The contact stated that after a visual inspection of the engine compartment, the contact became aware that the engine oil level was extremely low. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 78,000.

The contact's wife owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine long block resulting in engine failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Escape. The contact stated that the coolant inside of the coolant reservoir was extremely low, and the check engine warning light was illuminated. Additionally, the message "Transmission Error" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,044.