2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated, and the vehicle experienced rough idling. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was damaged due to coolant intrusion and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The contact stated that the vehicle sputtered for thirty seconds. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine, and that the cylinder head was cracked. The vehicle was not repaired. The manufacturer was contacted and confirmed that the warranty had expired. The failure mileage was approximately 66,000.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the engine misfired with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 34,755.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that there was coolant leaking into the spark plugs. The spark plugs were cleaned. The contact stated that the check engine warning light illuminated again. The contact stated that white smoke was coming from the exhaust pipe and vehicle was sputtering while idling or accelerating. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into the cylinders, and cylinder #3 cylinder was filled with coolant. The dealer confirmed that Customer Satisfaction Program: 19B37 (Engine and Engine Cooling) was previously completed. The dealer diagnosed the vehicle with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, the vehicle started to shake abnormally. Additionally, while shifting from fourth to fifth gear, there was a violent clunk coming from the transmission. There were no warning lights illuminated. The vehicle was taken to the local dealer who test-drove the vehicle for an hour but was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired, and the failure persisted. While the contact’s wife was driving, the failure recurred. The contact stated that the check engine warning light was illuminated. The vehicle was taken back to the local dealer, where it was diagnosed that the cylinder head had fractured, and coolant was leaking into the engine. The dealer recommended that the engine and transmission be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Escape. The contact stated while the dealer was servicing the vehicle, the dealer noticed that coolant was leaking into the engine. The dealer diagnosed that the head gasket had failed, causing coolant to leak into the engine cylinder, and the spark plugs were damaged. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls associated with the VIN. The contact was referred to NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 101,800.

The contact owns a 2017 Ford Escape. The contact stated that on several occasions when the vehicle was started, there was white smoke coming from the exhaust pipe. The vehicle was taken to a dealer several times for maintenance or service, and the contact inquired about the cause of the white smoke. The contact was informed on several occasion that the smoke as normal, but the vehicle was not diagnosed. The contact stated while driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer. The contact was informed that there was a misfire coming from cylinder #4 due to coolant intrusion. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving 30 MPH, there was an abnormal vibrating sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 73,786.

The contact owns a 2017 Ford Escape. The contact stated while driving at undisclosed speeds, the 9-1-1 Assistance and seat belt warning alerts activated. The contact stated that the key fob sensor intermittently failed to recognize the key fob inside the vehicle with the message "No Key Detected" displayed on the instrument panel. The vehicle was taken to a dealer however, the failure was not duplicated. The contact stated that during cold starts, the vehicle hesitated, and the RPM became elevated. There was no warning light illuminated. In addition, the contact stated while driving 40 MPH, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the check engine warning light was then illuminated. The vehicle was taken to Eby Ford (2714 Elkhart Rd, Goshen, IN 46526) where the vehicle was diagnosed with coolant intrusion into engine and cylinder #4. The contact stated that the engine relay was replaced after the vehicle failed to start. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was unknown.