2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 90,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12 (Short block replacement after Coolant Intrusion). The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The failure mileage was approximately 81,034.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that coolant intrusion into several cylinders had caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 107,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into several cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block replacement after coolant intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.

The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle went into LIMP Mode. The contact stated that the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the turbo charger, water pump, and engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.

The contact's mother-in-law owns a 2017 Ford Escape. The contact stated that upon starting the vehicle and while driving at various speeds, the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with cylinder #2 failure, and that there were metal shavings inside the engine oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,782.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was a misfire in cylinder #3 due to coolant intrusion. The dealer determined that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into several cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was taken to a local dealer for an inspection, and the contact was informed that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,258.

The contact owns a 2017 Ford Escape. The contact stated that while driving 35 MPH, the vehicle misfired. The contact stated that the failure recurred upon starting the vehicle and had persisted. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an unknown cylinder and valve needed to be replaced due to coolant intrusion into the engine. The engine was replaced. The vehicle was repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer confirmed that there was no coverage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,671.