2017 Ford Escape

Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the vehicle was being operated on roadways. The failure has been confirmed by the dealership and they have refused to pay for the cost of the repairs. They are demanding that we pay $10000 for a new engine and have been unwilling to help in any way. Warning message did not appear until the engine was completely overheated and faulty.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was involved in a collision. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal two days later, the vehicle lurched forward and hesitated to respond. The contact stated that the vehicle failed to exceed 30 MPH. Additionally, the RPM was revving significantly. The check engine warning light was illuminated. The contact stated that the failure recurred intermittently while driving. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) tappet had fractured and caused metal pieces intrusion into the engine, fractured unknown parts, and blocked the oil flow. The dealer determined that the engine needed to be replaced and that the failure was not related to the accident. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000.

On a routine drive, my 2017 Escape SE, traveling at 68 mph on cruise control made a quick thud sound and instantly became unresponsive to gas pedal depression, and immediately began to slow down from 68mph, rapidly slowing to 30-35mph with fast moving traffic behind me. My Escape and displayed an Engine light that flashed continuously, and I drifted over to the shoulder and came to a stop noticing the rough and choppy engine operation. upon the use of a general OBD II scanner, P0300, P0301, P0302, P0303 were displayed as the cause for the engine light illumination. The vehicle was towed to a repair shop (receipt attached) and the spark plugs, coils were replaced at a cost upwards of $500. Upon the Escape being returned to me and its initial 50 miles driven, once again the engine light illuminated and the code P0302, P0303 were read once again as well as “Multi cylinder misfires detected” The vehicle vibrated violently, and accelerated was deeply compromised resulting in a near miss accident from the rear, and subsequently not being able to accelerate through an intersection. This was another safety issue as opposing traffic in all directions were required to go around my disabled vehicle at risk of collision with my vehicle. Vehicle was then taken to a Ford authorized dealership for inspection and possible repairs. At that time I was informed coolant had been leaking into cylinder 2 & 3 causing continued and extensive damage to the internal working components of my 1.5L Ecoboost engine. The repair required and sugggested was a Long Block Replacement with an estimated cost of $10,000+, surpassing the value of the vehicle three times over. I took the vehicle home and parked it, and bought a 2018 Ford Escape, and was unable to use my 2017 Escape as a trade in as it was considered a worthless vehicle due to its disrepair. Ford knows about this issue and refused assistance or advice knowing this problem exists and affects most of their vehicle lineup

Two years ago in 2022, my engine block was replaced at a ford dealership free of charge due to the customer service bulletin/satisfaction program. A month ago I was hearing a super loud rattling and the engine completely cut off while I was driving. Thank goodness I was able to get over to the side of the road and have it towed back to the ford dealer that did the repair previously. With less than 80k miles, they are now telling me that there is something in the engine head and will be more than 10k to fix. They cannot tell me what is in the engine head and claim it could have nothing to do with the other issue fixed previously. I am having to completely scrap a car that should otherwise be worth 10k. Something is wrong here. Not only is it a dangerous situation but just horrible customer service on the part of Ford.

This vehicle has approximately 53,000 miles on it. My wife and I are [XXX] so we do not drive fast. I also take excellent care of my vehicles. My vehicle is now burning radiator fluid. I had a long conversation with a test engineer at Ford who told me that Ford is having a LOT of issues with this engine. The engine is failing. The problem appears to be that this engine was developed with a short block when it should have been developed with a long block. Engines should last well beyond 53,000 miles. I recommend a recall on 2017 Ford Escapes to properly repair the engine to a long block. I have paid too much money for this vehicle to have these issues so young in its life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the spark plug in cylinder #2. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that the spark plug in cylinder #2 had exploded. The contact was informed that all the spark plugs, and ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.