2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle started, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that hours prior to the failure, the vehicle was serviced at the dealer for a scheduled oil change. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

Vehicle over heated on the freeway on my way home. Engine light came on and info display said to stop driving immediately. Also had a loss of power reducing my speed to 25 mph. I pulled to the side of the road and opened hood. There was no coolant in the reservoir. I was able to get a ride to an auto parts store to purchase more collant. Took it to the ford dealer ship and the discovered coolant leaking into cylinder 2 and said a complete engine replacement was required. They quoted me $11,000 to replace. Found many similar issues posted online. Dangers included possible engine fire.

Known issue that is documented in detail here: Technical Service Bulletin 22-2229 [XXX] Coolant leaks into engine valves. Dealership says the entire engine block needs to be replaced. This occurred at 65,000 miles. THIS IS A WELL-KNOWN ISSUE. admitted by the Ford service tech and Ford car forums. Absolutely ridiculous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant leaking into engine caused by known 1.5L EcoBoost engine defect. I had no prior knowledge of CSP 21N12 until recently (as Ford did not send letters to owners or otherwise publicize this issue), and when I brought it to Ford's attention, I was told 1) that my VIN was not subject to CSP 21N12 even though it was subject to the precursor CSP 19B37, and 2) that I was outside the time and mileage limit (my car is under the mileage limit but just over the 8 year limit) despite the fact that the CSP was not attached to my VIN and therefore I would not have had any notice. Moreover, the issues began within the warranty period but since Ford did not inform owners of this issue, I assumed (as per my mechanic) that this was related to faulty spark plugs, ignition coils and fuel injectors. Ford has refused to repair this well-documented engine defect, even though this leak can cause engine fires. I do not understand why NHTSA has taken the position that this is not a safety issue that requires a formal recall.

The contact owns a 2017 Ford Escape. The contact stated that while idling and driving at approximately 30 MPH, the vehicle vibrated abnormally. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed that the engine was failing and might need to be replaced or repaired. The contact believed that the pistons were dryer than expected. The vehicle had not been repaired. The dealer was contacted, and it was stated there were no recalls but there were several Technical Service Bulletins that might relate to the failure. The dealer referred the contact to the manufacturer to verify if the vehicle was included in and TSB’s. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls or TSB’s. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 49,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.