2017 Ford Escape

When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for myself who has kids and if something happened to my steering while driving I would be screwed. I have attached one service invoice but have been to a dealership 3 total times to get this issue looked into.

Both low beam headlights went out at the same time. Took it to the dealership and they were able to replace the bulb on the driver's side, but are telling me that the entire headlight assembly needs to be replaced on the passenger side for the light to function. I asked why, (headlight assembly replacement is more that $1600), and they said that the wiring may have burnt out in the assembly. Attached both the estimate for repair for the new assembly for passenger side and the actual repair I had done to change the bulb on the driver's side. I called Ford as I'm seeing similar issues on various Ford Escape forums online and they informed me that there were no recalls for this issue and that nothing could be done other than paying for the repair.

Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing.

I went to pick my child up from school, the escape was doing great went across the highway and the car shut down saying couldn’t find the key fob! I tried to crank the car back up to get out of the middle of the road so we wouldn’t get hit and the escape wouldn’t detect the Key Fob. We had a mechanic look at it. He thinks it is the body control module. This is a safety issue that my car quit without any warning at all and me and my child could have been hurt badly. This needs to be brought to someone’s attention cause this could happen to someone else. NO WARNING at all that my escape was going to come to a STOP and not crank!!! Very dangerous!!

I was driving the vehicle and then on the dash message board. There was a warning message that said the transmission is not in park and the car shut off on the highway. The vehicle would not start the vehicle gear would not move even when the key was on in the on position, I took the vehicle in to Summerville Ford in Summerville South Carolina, and they advised me that everything was OK with this car they hooked it up. They were no codes that popped up however, the very same day the same thing happens again I have looked at various different forms and this is a known issue with a 2017 Ford escape and other model vehicles. This is a safety hazard and this needs to be rectified immediately. In reviewing the various different forums it all points to a defective fuse near the battery. This is very unsafe. The Ford dealership claims to not be able to replicate the issue but as soon as I leave the dealership it happens again.

Last month I was at one of our clients location, I arrived on-site and parked the vehicle on one of there designated parking spots. I proceeded inside and came back out approximately 1 H.R. later and got inside the car and proceed to turn the ignition on the vehicle and car refused to start. I immediately called AAA they attempted to jump start the vehicle and that failed. They then proceeded to check the battery and the battery is fully charged. Then AAA proceeded and removed the starter relay switch and bypassed the relay switch and the vehicle still refused to start-up. I then proceed to tow the vehicle and it was towed to Gaudin Ford. The vehicle as been in the shop numerous times regarding this matter and the battery as been replaced been numerous times and I have been told that it’s fixed. I was recently told by Gaudin Ford, that they can’t duplicate the problem. And I was told by “ Wheels” who currently owns the vehicle that the case is closed.I refused to drive a company car that is unsafe and being told by both parties that their is nothing wrong with the vehicle, but I keep getting stuck in the car. This is my current situation. Thank you.

2017 FORD ESCAPE- Consumer states: " I would like to lodge a safety hazard complaint with N.H.T.S.A. Prompt resolution is requested. I purchased this vehicle from Peoria Ford in December 2018. Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing. Essentially, it just became a Model A. The mechanical functions keep working, but no headlights no turn signals, (at night), no wipers, no dash indications everything dead, no speedometer, no interior lights, nothing just a dumb vehicle barreling down the road. Again, this is intermittent, it might happen, then it might not. This vehicle is a danger to drive, however Peoria Ford has shown nothing but indifference to fix this issue. Now I have brought this vehicle multiple times, yet their disregard for finding the issue has come to the point of frustration. Therefore, this has left me with no other option but to lodge an official complaint with The National Highway Traffic Safety Administration. Now, I am not asking for anything free, if the appropriate warranties apply, then good, if not I will pay. I took the vehicle once to Peoria Ford, the agent called a mechanic over to look at the video, his first reaction was, "I am not digging through that thing to find a short." I am a customer standing right in front of him! What kind of business do you run there? They then said bring it in when it is doing it. Really!? What part of intermittent do they not understand, that is why I took a video. Look, I know this is a known issue as one of the employees told me of a lady with the same concern on her Escape, and that even though after they changed the ECM her issue still persisted. They changed the

The contact owns a 2017 Ford Escape. The contact stated that the rear driver’s and passenger’s side taillight lenses had started to detach. As a result of the failure, water started to enter the taillight housings. The contact stated that due to the water intrusion, several warning lights were intermittently illuminated and malfunctioned. The vehicle was taken to an independent mechanic where it was diagnosed that the taillight assemblies needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 60,000. The VIN was unavailable.