NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,316 reportsMileage unknown · Jan 28, 2014
Service Brakes, HydraulicCrash
2011 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PEDAL ISSUES. *SMD THE CONSUMER STATED THE BRAKE WAS UNDERSIZED. WHILE DRIVING, HE FOUND IT DIFFICULT TO HIT THE BRAKE PEDAL, AND INSTEAD HIS FOOT HIT THE ACCELERATOR PEDAL. ON ONE OCCASION, THE CONSUMER HIT THE BUMPER OF ANOTHER VEHICLE, AND ANOTHER OCCASION, HE …
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2011 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PEDAL ISSUES. *SMD THE CONSUMER STATED THE BRAKE WAS UNDERSIZED. WHILE DRIVING, HE FOUND IT DIFFICULT TO HIT THE BRAKE PEDAL, AND INSTEAD HIS FOOT HIT THE ACCELERATOR PEDAL. ON ONE OCCASION, THE CONSUMER HIT THE BUMPER OF ANOTHER VEHICLE, AND ANOTHER OCCASION, HE WAS FORCED TO DRIVE THROUGH A TRAFFIC CONTROLLING ARM AT A LOCAL GUARD HOUSE, BREAKING THE EXTENDED BARRIER ARM.*JB UPDATED 11/26/14
NHTSA ODI #10561997
60,000 miles · Jan 27, 2014
Fuel/propulsion SystemPower TrainVehicle Speed Control
WHILE DRIVING DOWN THE FREEWAY THE CAR SUDDENLY SURGED FOR A SECOND AND THEN LOST ALL POWER. THERE WAS NO GAS GOING TO THE ENGINE AND I COULD NOT PRODUCE ANY SPEED. I HAD TO COAST TO A STOP WHILE MOVING OVER IN THE FREEWAY LANE TO THE SHOULDER. WHEN I DID STOP, THE ENGINE SOUNDED LIKE IT HAD TROUBLE GETTING FUEL TO IT. I TURNED …
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WHILE DRIVING DOWN THE FREEWAY THE CAR SUDDENLY SURGED FOR A SECOND AND THEN LOST ALL POWER. THERE WAS NO GAS GOING TO THE ENGINE AND I COULD NOT PRODUCE ANY SPEED. I HAD TO COAST TO A STOP WHILE MOVING OVER IN THE FREEWAY LANE TO THE SHOULDER. WHEN I DID STOP, THE ENGINE SOUNDED LIKE IT HAD TROUBLE GETTING FUEL TO IT. I TURNED OFF THE ENGINE AND SAT FOR A SECOND AND WHEN I TURNED THE CAR BACK ON IT STARTED UP AND WOULD GO. OVER THE PAST MONTHS THIS HAS HAPPENED ON AND OFF. SOME DAYS IT DRIVES FINE AND THEN ALL OF A SUDDEN IT WILL DO THE SAME ASPECT. *TR
NHTSA ODI #10561725
48,000 miles · Jan 27, 2014
Visibility/wiper
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE AT A RED LIGHT THE TAILGATE WINDOW EXPLODED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING NOR WAS IT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
NHTSA ODI #10561631
37,891 miles · Jan 24, 2014
EnginePower Train
ACCELERATED FROM A STOP AND CAR LURCHED AND ENGINE SEEMED ABOUT TO QUIT, GOT "WRENCH LIGHT" AND WAS ABLE TO CREEP TO GET INTO PARKING LOT. TOOK CAR TO DEALER AND THEY RAN DIAGNOSTICS ON CAR AND SAID THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
NHTSA ODI #10561322
24,534 miles · Jan 17, 2014
Power TrainVehicle Speed Control
AS MY WIFE WAS DRIVING ONE MORNING THE FORD ESCAPE WITH OUT WARNING STARTED TO FEEL LIKE THERE WAS NO THROTTLE WHEN SHE STEPPED IN THE GAS. SHE IMMEDIATELY PULLED TO THE SIDE OF THE ROAD (COASTING BECAUSE THE GAS PEDDLE WASN'T RESPONDING. A LITTLE WRENCH (THROTTLE BODY/POWERTRAIN) LIGHT CAME ON, ON THE DASH. THIS HAPPENED TWICE …
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AS MY WIFE WAS DRIVING ONE MORNING THE FORD ESCAPE WITH OUT WARNING STARTED TO FEEL LIKE THERE WAS NO THROTTLE WHEN SHE STEPPED IN THE GAS. SHE IMMEDIATELY PULLED TO THE SIDE OF THE ROAD (COASTING BECAUSE THE GAS PEDDLE WASN'T RESPONDING. A LITTLE WRENCH (THROTTLE BODY/POWERTRAIN) LIGHT CAME ON, ON THE DASH. THIS HAPPENED TWICE ON THIS DAY, BOTH TIMES OUT OF THE BLUE. THE FORD DEALERSHIP LOOKED AT IT AND IT WAS THE THROTTLE BODY. THIS SHOULDN'T HAPPEN ON A VEHICLE SO NEW AND SUCH LOW MILEAGE. *TR
NHTSA ODI #10560429
13,728 miles · Jan 16, 2014
Visibility/wiper
DROVE CAR TO WORK, PARKED IN THE OUTSIDE LOT AT APPROXIMATELY 6:30 A.M. RECEIVED A CALL ABOUT 2 HOURS LATER BY SECURITY THAT MY "WINDOW SHATTERED". THINKING SOMETHING HIT THE WINDOW, I WENT DOWN TO SEE THE DAMAGE. THE SECURITY OFFICER WHO WAS IN A BOOTH SEVERAL CARS AWAY FROM MINE SAID HE HEARD A VERY LOUD POP, WHEN HE WENT TO…
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DROVE CAR TO WORK, PARKED IN THE OUTSIDE LOT AT APPROXIMATELY 6:30 A.M. RECEIVED A CALL ABOUT 2 HOURS LATER BY SECURITY THAT MY "WINDOW SHATTERED". THINKING SOMETHING HIT THE WINDOW, I WENT DOWN TO SEE THE DAMAGE. THE SECURITY OFFICER WHO WAS IN A BOOTH SEVERAL CARS AWAY FROM MINE SAID HE HEARD A VERY LOUD POP, WHEN HE WENT TO INVESTIGATE HE NOTICED MY BACK HATCH WINDOW JUST SHATTERED. IT WAS SUGGESTED THAT MAYBE IF WAS FROM THE COLD, IT WAS COLD THAT MORNING, BUT IT HAS BEEN COLDER BEFORE AND I DID NOT USE THE REAR DEFROST THAT MORNING. WHILE DOING SOME INVESTIGATING MYSELF, IT SEEMS THAT FORD HAS HAD ISSUES WITH THE 2010/2011 HATCH WINDOWS SHATTERING FOR NO APPARENT REASON. *TR
NHTSA ODI #10560180
150,000 miles · Jan 13, 2014
Fuel/propulsion SystemVehicle Speed Control
ACCELERATING FROM TRAFFIC LIGHT, IN LEFT LANE, IN HEAVY TRAFFIC. THE CAR SLOWED DOWN AND WOULD NOT RESPOND TO ACCELERATOR. MANAGE TO MANEUVER TO THE SIDE OF THE ROAD. SHUT OFF ENGINE AND RESTARTED ENGINE. ALL APPEARED NORMAL. I MANEUVERED TO A ROAD WITH LESS TRAFFIC TO CONTINUE HOME. THE PROBLEM OCCURRED AGAIN WITHIN A MILE. *T…
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ACCELERATING FROM TRAFFIC LIGHT, IN LEFT LANE, IN HEAVY TRAFFIC. THE CAR SLOWED DOWN AND WOULD NOT RESPOND TO ACCELERATOR. MANAGE TO MANEUVER TO THE SIDE OF THE ROAD. SHUT OFF ENGINE AND RESTARTED ENGINE. ALL APPEARED NORMAL. I MANEUVERED TO A ROAD WITH LESS TRAFFIC TO CONTINUE HOME. THE PROBLEM OCCURRED AGAIN WITHIN A MILE. *TR
NHTSA ODI #10559591
88,000 miles · Jan 11, 2014
EngineFuel/propulsion System
ON 1/10/14 UPON PULLING ONTO AN EXIT OFF OF A MAJOR INTERSTATE AS I SLOWED DOWN THE ENGINE SHUT OFF. THE VEHICLE HAD POWER BUT THE ENGINE SHUT OFF ON IT'S OWN. I PUT HAZARD LIGHTS ON, CAR IN PARK AND STARTED AGAIN FINE. AGAIN LATER THAT EVENING I WAS ON MY WAY HOME FROM WORK AND UPON PULLING OFF AN EXIT THE ENGINE STALLED AGAIN.…
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ON 1/10/14 UPON PULLING ONTO AN EXIT OFF OF A MAJOR INTERSTATE AS I SLOWED DOWN THE ENGINE SHUT OFF. THE VEHICLE HAD POWER BUT THE ENGINE SHUT OFF ON IT'S OWN. I PUT HAZARD LIGHTS ON, CAR IN PARK AND STARTED AGAIN FINE. AGAIN LATER THAT EVENING I WAS ON MY WAY HOME FROM WORK AND UPON PULLING OFF AN EXIT THE ENGINE STALLED AGAIN. 1/11/14 I DROVE HOME ON A MAJOR HIGHWAY, CAME TO STOP LIGHT AND ENGINE LOST POWER AGAIN. I WAS ABLE TO COAST TO A STOP AND PARK. ENGINE RESTARTED FINE AND VEHICLE PROCEEDED TO STALL AT THE NEXT INTERSECTION. THIS TO ME IS DANGEROUS LOSING ENGINE POWER. I AM AFRAID THIS COULD CAUSE ME TO BE REAR-ENDED IF THIS KEEPS UP. I AM SEEING THE DEALER FIRST THING NEXT WEEK. *TR
NHTSA ODI #10559446
77,500 miles · Jan 10, 2014
Steering
WHILE DRIVING DOWN THE ROAD, MY POWER STEERING COMPLETELY FAILED DURING A TURN. THE RESULT OF THE FAILURE WAS A SIGNIFICANT CHANGE IN THE AMOUNT OF EFFORT REQUIRED TO MAINTAIN MY HEADING AND DRIVE THE VEHICLE. AFTER PULLING OVER, I TURNED THE CAR COMPLETELY OFF AND THEN BACK ON. MY POWER STEERING WAS THEN REESTABLISHED. I HA…
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WHILE DRIVING DOWN THE ROAD, MY POWER STEERING COMPLETELY FAILED DURING A TURN. THE RESULT OF THE FAILURE WAS A SIGNIFICANT CHANGE IN THE AMOUNT OF EFFORT REQUIRED TO MAINTAIN MY HEADING AND DRIVE THE VEHICLE. AFTER PULLING OVER, I TURNED THE CAR COMPLETELY OFF AND THEN BACK ON. MY POWER STEERING WAS THEN REESTABLISHED. I HAVE HAD THREE REPEAT INSTANCES BEFORE I WAS ABLE TO GET IT TO AN AUTHORIZED FORD DEALER. THIS IS AN EXTREMELY DANGEROUS FAILURE THAT OCCURS RANDOMLY WHILE DRIVING. THIS WAS NOT WEATHER INDUCED; I LIVE IN CALIFORNIA AND THIS OCCURRED ON A 65 DEGREE DAY. *TR
NHTSA ODI #10559411
61,000 miles · Jan 1, 2014
Engine
DRIVING AT A SPEED OF 25 MPH AND CAR SUDDENLY LOST ENGINE POWER AND COASTED TO A STOP. TURNED CAR OFF FOR 5 MINUTES THEN STARTED CAR BACK UP AND IT RAN FINE. NEXT DAY DID SAME THING AT 45MPH WITH SAME RESULTS. WEEK LATER SAME THING ONLY THIS TIME ON THE INTERSTATE HIGHWAY GOING 70 MPH. SAME RESULTS: COASTED TO STOP, LET CAR SIT …
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DRIVING AT A SPEED OF 25 MPH AND CAR SUDDENLY LOST ENGINE POWER AND COASTED TO A STOP. TURNED CAR OFF FOR 5 MINUTES THEN STARTED CAR BACK UP AND IT RAN FINE. NEXT DAY DID SAME THING AT 45MPH WITH SAME RESULTS. WEEK LATER SAME THING ONLY THIS TIME ON THE INTERSTATE HIGHWAY GOING 70 MPH. SAME RESULTS: COASTED TO STOP, LET CAR SIT FOR A FEW MINUTES THEN RESTARTED AND RAN FINE. NEXT DAY, SAME THING AT 50 MPH ENTERING THE HIGHWAY. NEXT DAY TOOK CAR TO DEALERSHIP. DEALERSHIP REPAIRED CAR. WE HAD TO PAY FOR REPAIR. SINCE THE REPAIR. NO ISSUES. *TR
NHTSA ODI #10558074
Official recalls
2Oct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
PE11016 · Rear Liftgate Window Glass Breakage
Opened Apr 27, 2011 · Closed Aug 18, 2011
Status: closed (inferred from source dates) · Structure:body:hatchback/liftgate; Structure:body:hatchback/liftgate:hinge And Attachments; Structure:body:hatchback/liftgate:support Device/strut; Visibility; Visibility:glass, Side/rear
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Additional source detail variants (5)
Structure:body:hatchback/liftgate
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Structure:body:hatchback/liftgate:hinge And Attachments
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Structure:body:hatchback/liftgate:support Device/strut
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Visibility
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Visibility:glass, Side/rear
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
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