Steering. Review the 409 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 268 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 253 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

38 crash reports7 fire reports29 injury reports

Fuel/propulsion System complaints

253 reports

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47,900 miles · Sep 29, 2013

Fuel/propulsion SystemVehicle Speed Control

ENGINE SPEED BECAME UNSTEADY, RISING AND FALLING DESPITE STEADY, EVEN PRESSURE ON THROTTLE PEDAL. SOON AFTER, THE ENGINE WOULD DIE AFTER RETURNING TO IDLE FOLLOWING A STOP. NOT LONG AFTER THAT, UNSTEADY ENGINE SPEED BECAME MORE NOTICEABLE BOTH AT IDLE AND WHILE DRIVING. *TR

NHTSA ODI #10546065

22,400 miles · Sep 23, 2013

EngineFuel/propulsion SystemVehicle Speed Control

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MY VEHICLE STALLED TWICE YESTERDAY WHILE GOING THOUGH BUSY INTERSECTIONS AND THE WRENCH LIGHT CAME ON. I WOULD PULL OVER AT A SUPER SLOW SPEED AND THEN TURN THE CAR OFF AND BACK ON. FINDING THIS RARE FOR A WELL MAINTAINED 2 YEAR OLD VEHICLE, I LOOKED UP "ESCAPE STALLING" ON GOOGLE AND FOUND A PLETHORA OF COMPLAINTS. I TOOK IT TO THE DEALER TODAY AND MENTIONED WHAT WAS HAPPENING WITH THE CAR AND WHAT I HAD SEEN ON THE INTERNET AND HE DIDN'T GIVE ANY CREDENCE TO IT. I AM STILL WAITING FOR A DIAGNOSIS AND HOPE THE PROBLEM CAN BE REPAIRED. LUCKILY THERE WAS NO ONE BEHIND ME EITHER TIME...BUT THIS COULD HAVE EASILY BEEN A VERY NASTY ACCIDENT BECAUSE THERE IS NO WARNING THAT THE CAR IS GOING TO STALL. NOTES: I PURCHASED THE VEHICLE IN NJ FEBRUARY 2011

NHTSA ODI #10545072

42,000 miles · Sep 23, 2013

EngineFuel/propulsion SystemVehicle Speed Control

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WHILE DRIVING ON MY MORNING WORK COMMUTE I WAS STUNNED WHEN MY 2011 FORD ESCAPE JUST BECAME UNRESPONSIVE AND WAS COASTING ON A 5 LANE FREEWAY DOING 65 MPH. I REALLY DID NOT KNOW WHAT WAS GOING ON SINCE THE ONLY SIGNAL THAT COULD CLASSIFY A PROBLEM WAS THE LITTLE WRENCH LIGHT AT THE BOTTOM LEFT OF THE DASHBOARD THAT WAS ON. I DID NOT DO ANYTHING OUT OF THE ORDINARY, AND I DID NOT NOTICE ANYTHING OUT OF THE ORDINARY WITH THE RIDE. MY OBSERVATIONS - RPMS DROPPED BELOW 1,000, SPEED WAS COASTING BUT DROPPING SINCE THERE WAS NO ACCELERATION, ELECTRICAL WAS ON, STEERING WAS SLUGGISH LIKE SOMETHING WAS WRONG, AND A SMALL SHAKING OF THE VEHICLE OCCURRED. THE ONLY THING I COULD DO IS PUT MY BLINKER TO MOVE TO THE SHOULDER BUT MY FELLOW COMMUTERS DID NOT RESPECT THAT VERY WELL. SO I PROMOTED MY DESIRED TO GET OFF THE FREEWAY BY TURNING MY HAZARD EMERGENCY LIGHTS AND THAT'S WHEN THEY STARTED TO MOVE AWAY FROM ME TO GET TO THE SHOULDER. MY EXPERIENCE DID RATTLE ME SINCE I FELT HOPELESS IN A SENSE THAT I WANTED TO HIT THE BRAKE AND REMEMBERED THAT I WAS ON A FREEWAY WHICH WOULD BE REALLY BAD. AFTER PULLING OVER TO THE SHOULDER I DID MANAGE TO TURN THE VEHICLE OFF COMPLETELY PULL THE KEY OUT AND GIVE IT ABOUT A MINUTE. AFTER I STARTED IT UP AGAIN I FIGURED IT WAS A SINGLE OCCURRENCE, WHICH I WAS WRONG WHEN IT HAPPENED AGAIN ON THE WAY HOME BUT I WAS DOWN THE STREET FROM MY HOUSE.

NHTSA ODI #10545070

46,000 miles · Sep 23, 2013

EngineFuel/propulsion SystemVehicle Speed Control

THE CAR STOPPED RESPONDING TO THE GAS PEDAL AS I WAS MERGING INTO TRAFFIC. I PULLED OVER, TURNED THE CAR OFF AND WAITED 15 MINUTES. I TURNED IT BACK ON, HAD THE SAME BEHAVIOR WHEN I TRIED PULLING OUT OF THE PARKING LOT. I HAD TO TOE THE VEHICLE TO THE DEALERSHIP. THE MECHANIC KNEW RIGHT AWAY WHAT THE ISSUE WAS, MENTIONING TH…

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NHTSA ODI #10544988

71,900 miles · Sep 23, 2013

Fuel/propulsion System

I WAS DRIVING AT ABOUT 35MPH AND HALF WAY UP A SLIT HILL WHEN THE CHECK ENGINE AND WRENCH LIGHT CAME ON AND THE ENGINE LOST POWER. I QUICKLY PUT MY HAZARDS ON, STOPPED AND RESTARTED THE CAR. LUCKILY IT STARTED RIGHT UP AND I WAS ABLE TO MOVE BECAUSE I WAS ON THE DOWN SLOP OF THE HILL AND OTHER CARS COULD NOT SEE ME RIGHT AWAY.

NHTSA ODI #10544965

40,200 miles · Sep 23, 2013

Fuel/propulsion SystemPower TrainVehicle Speed Control

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WHILE DRIVING ON THE HIGHWAY, MY SUV JERKED SLIGHTLY AND THEN JUST DECELERATED, AND I COULD NOT MAINTAIN SPEED. I HAD TO CROSS OVER 3 LANES TO THE SIDE OF THE ROAD AND TURNED THE SUV OFF. THERE WAS NO WARNING, AND I HAD NOT APPLIED THE BREAK. I NOTICED THE WRENCH LIGHT CAME ON THE DASHBOARD. I WAITED A MINUTE AND TURNED THE SUV ON AGAIN. I WAS ABLE TO GET TO MY DESTINATION, HOWEVER, DURING THIS TRIP, THE SUV JERKED SLIGHTLY AGAIN, BUT THIS TIME THERE WAS A SLIGHT ACCELERATION. I WAS ABLE TO MAINTAIN A SAFE SPEED FOR THE REMAINDER OF THE TRIP, AS IT ONLY LASTED FOR A COUPLE SECONDS. I CONTACTED THE SERVICE DEPARTMENT OF THE DEALERSHIP WHERE I PURCHASED THE CAR AND WHERE I REGULARLY TAKE THE CAR FOR MAINTENANCE. THE SERVICEMAN KNEW EXACTLY WHAT THE PROBLEM WAS WHEN I DESCRIBED THE PROBLEMS I WAS HAVING. HE SUGGESTED I BRING THE CAR IN FOR SERVICE AS SOON AS POSSIBLE. THE CAR WAS TOWED TO THE DEALERSHIP, AND THEY REPLACED THE ELECTRONIC THROTTLE. I WAS TOLD IT WAS NOT COVERED UNDER WARRANTY, BUT SINCE I HAD AN EXTENDED WARRANTY, THEY WOULD ONLY CHARGE ME $100.00. WHEN I PICKED UP THE CAR, I ACTUALLY PAID $106.00, AND I WAS NEVER INFORMED THAT THIS WAS A RECALLED PART. I SHOULD NOT HAVE BEEN CHARGED ANYTHING, AS FORD WAS WELL AWARE THAT THIS PART WAS DEFECTIVE AND HAVE BEEN FOR MANY MONTHS NOW.

NHTSA ODI #10544918

37,972 miles · Sep 22, 2013

Fuel/propulsion System

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ENGINE BEGAN TO STALL INTERMITTENTLY AT DIFFERENT SPEEDS. RESTART VEHICLE AND IT WOULD RUN FINE UNTIL WITHOUT WARNING IT WOULD STALL AGAIN. THE WRENCH WOULD LIGHT UP ON DASHBOARD WHEN STALLING. TOOK VEHICLE TO FORD TO HAVE CHECKED OUT, WAS TOLD THROTTLE BODY NEEDED TO BE REPLACED. OF COURSE IT WAS OUT OF WARRANTY. THREE HUNDRED FORTY FIVE DOLLARS LATER IT SEEMED TO BE REPAIRED, THAT IS UNTIL TODAY 09/21/2013 IT STARTED TO HAVE THE SAME STALLING CONDITION. WILL BE TAKING IT BACK TO HAVE IT CHECKED OUT AGAIN ASAP BEFORE IT CAUSES AN ACCIDENT. THE VEHICLE NOW HAS 62,328 MILES ON IT. WE ALSO HAVE TROUBLE WITH THE CHECK ENGINE LIGHT COMING ON INTERMITTENTLY. THE OBD INDICATES THE O2 SENSORS ARE NOT HEATING UP PROPERLY. THIS SEEMS TO MOSTLY HAPPEN WHEN THE WEATHER IS COLD OR SOMETIMES WHEN IT RAINS. WEIRD ! THANK YOU SO MUCH FOR YOUR ASSISTANCE IN THIS MATTER. AUTOMAKERS NEED TO BE HELD RESPONSIBLE BY SOME ONE FOR SELLING UNRELIABLE AND DANGEROUS VEHICLES TO US AND THEN EXPECT US TO KEEP PAYING FOR THEIR MISTAKES! THANK YOU

NHTSA ODI #10544802

50,100 miles · Sep 21, 2013

EngineFuel/propulsion SystemVehicle Speed Control

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WHILE DRIVING DOWN THE HIGHWAY MY VEHICLE WENT STRAIGHT TO LIMP MODE WITH NO WARNING AT ALL. I HAD TO PULL TO THE SIDE OF THE HIGHWAY WHILE TRAFFIC WAS STOPPING BEHIND ME AND TRYING TO PASS ME. A WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON AND I COULD NOT THROTTLE MY VEHICLE AT ALL. I CUT THE IGNITION OFF, LET IT SIT A MINUTE AND CRANKED IT AGAIN. THE PROBLEM WENT AWAY. THIS HAS HAPPENED NUMEROUS TIMES THE LAST 2 DAYS. IT HAS HAPPENED WHILE TRYING TO GO THROUGH INTERSECTIONS AND WHILE TURNING ACROSS TRAFFIC. THE DIAGNOSTICS AT ADVANCED AUTO SHOWS THROTTLE BODY STUCK OPEN. THIS IS A VERY DANGEROUS SITUATION THAT SEEMS TO BE HAPPENING TO A LOT OF THESE VEHICLES.

NHTSA ODI #10544793

44,400 miles · Sep 20, 2013

EngineFuel/propulsion SystemVehicle Speed Control

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MY DAUGHTER WAS ENTERING AN INTERSECTION PREPARING TO TURN LEFT. WHEN SHE GOT ENOUGH OF A CLEARING BETWEEN VEHICLES TO TURN SHE WENT TO ACCELERATE TO GO THRU WITH THE LEFT TURN AND SHE HAD NO GAS TO GO. THE PEDDLE HIT THE FLOOR AND THE CAR DIED. SHE WAS ABLE TO COAST THRU THE LIGHT WITH OUT BEING HIT. BUT AFTER THAT THE CAR HAD TO BE TOWED HOME. WE HAD TO REPLACE THE THROTTLE BODY ON THE VEHICLE. SHE WAS VERY LUCKY NOT TO BE IN A SERIOUS CRASH BECAUSE OF THIS PART GOING BAD! *TR

NHTSA ODI #10544537

51,400 miles · Sep 16, 2013

Fuel/propulsion System

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TRAVELING IN A HIGHWAY, CAR SUDDENLY DECELERATES AND ENGINE SLOWS TO ABOUT 800 RPM. THE CAR ENGINE DOES NOT SHUT OFF BUT PRESSING ON ACCELERATOR HAS NO EFFECT ON ENGINE SPEED AND THE CAR WILL NOT MOVE FORWARD. PUTTING IT IN PARK OR NEUTRAL HAS NO EFFECT EITHER. I WAS ABLE TO TURN THE ENGINE OFF USING IGNITION SWITCH AND WHEN I TURNED IT BACK ON THE THROTTLE OPERATED NORMALLY. FROM THE FIRST TIME THE INCIDENT HAS OCCURRED IT HAS REPEATED ITSELF EVERY FEW DAYS WITH REPEATS GETTING MORE OFTEN. I WAS OUT OF STATE WHEN IT OCCURRED SO HAD TO RETURN HOME TO GET CAR REPAIRED. WAITING ON APPOINTMENT NOW. *TR

NHTSA ODI #10543791

Official recalls

16V777000 · Fuel System, Gasoline:delivery:fuel Pump

Oct 26, 2016

Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

Consequence & remedy

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

14V284000 · Steering:electric Power Assist System

May 29, 2014

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

Consequence & remedy

Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP15001 · Loss Of Power Steering While Driving

Opened Apr 1, 2015 · Closed Jun 14, 2018

Status: closed (inferred from source dates) · Steering:electric Power Assist System

On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages

PE13003 · Electronic Throttle Body Malfunction

Opened Feb 21, 2013 · Closed Feb 28, 2014

Status: closed (inferred from source dates) · Engine

On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that

DP12006 · Electronic Throttle Body Malfunction

Opened Oct 2, 2012 · Closed Feb 21, 2013

Status: closed (inferred from source dates) · Engine

In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.

PE11016 · Rear Liftgate Window Glass Breakage

Opened Apr 27, 2011 · Closed Aug 18, 2011

Status: closed (inferred from source dates) · Structure:body:hatchback/liftgate; Structure:body:hatchback/liftgate:hinge And Attachments; Structure:body:hatchback/liftgate:support Device/strut; Visibility; Visibility:glass, Side/rear

In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.

Additional source detail variants (5)

Structure:body:hatchback/liftgate

Structure:body:hatchback/liftgate:hinge And Attachments

Structure:body:hatchback/liftgate:support Device/strut

Visibility

Visibility:glass, Side/rear

Go deeper into Ford Escape problems

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