Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1010–25K
16725–50K
28050–75K
24175–100K
408100–150K
219150K+
1,416 reports with mileage · 276 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 827 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 301 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Vehicle Speed Control. Review the 279 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
34 crash reports2 fire reports8 injury reports
What owners actually said
1,692 reports
93,500 miles · Jan 6, 2015
Steering
AFTER A TWO WEEK PERIOD OF A RAPIDLY VIBRATING STEERING COLUMN, MY POWER STEERING FAILED AFTER THE VEHICLE FAILED TO WARN ME. UPON COMMUTING HOME, THERE WAS EXCESSIVE VIBRATION IN THE STEERING COLUMN. UPON STARTING MY VEHICLE THE FOLLOWING DAY (1/6/2015), POWER STEERING WAS NOT FUNCTIONAL. I WAS ABLE TO DRIVE MY VEHICLE TO MY DE…
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AFTER A TWO WEEK PERIOD OF A RAPIDLY VIBRATING STEERING COLUMN, MY POWER STEERING FAILED AFTER THE VEHICLE FAILED TO WARN ME. UPON COMMUTING HOME, THERE WAS EXCESSIVE VIBRATION IN THE STEERING COLUMN. UPON STARTING MY VEHICLE THE FOLLOWING DAY (1/6/2015), POWER STEERING WAS NOT FUNCTIONAL. I WAS ABLE TO DRIVE MY VEHICLE TO MY DEALERSHIP SERVICE APPOINTMENT WITH MUCH EFFORT, WHERE THE DEALERSHIP TOLD ME THAT THE STEERING COLUMN HAD FAILED. IN MAY 2014, FORD RECALLED THE TORQUE SENSOR LOCATED IN THE STEERING COLUMN BECAUSE OF POWER STEERING FAILURES, AND ISSUED A FIX TO REPLACE/REPROGRAM THE MODULE. I HAD MY VEHICLE SERVICED FOR THIS RECALL IN AUGUST 2014. POWER STEERING FAILED, DESPITE THE REPLACEMENT OF THIS TORQUE SENSOR MODULE. THANKFULLY, I WAS NOT DRIVING AT THE TIME. THIS POWER STEERING FAILURE COULD HAVE CAUSED AN ACCIDENT OR OTHER UNSAFE CONDITIONS.
NHTSA ODI #10670581
83,300 miles · Jan 4, 2015
EnginePower Train
VEHICLES FEELS LIKE ITS GOING TO STALL THEN ACCELERATES. IT HAS BEEN RECALIBRATED BEFORE BUT, TWO MONTHS LATER WE ARE HAVING THE SAME PROBLEM. THERE IS ALSO A LEAK ON THE LEFT SIDE OF THE VEHICLE LOOKS TO BE TRANSMISSION OIL. ALSO, WE CAN NO LONGER OPEN THE TAIL GATE. *TR
NHTSA ODI #10669985
300,000 miles · Dec 15, 2014
Steering
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE…
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TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300,000.
NHTSA ODI #10664342
62,040 miles · Dec 13, 2014
Electrical SystemPower Train
MAKING A TURN, MY CAR JERKED AND COULD NOT ACCELERATE. WE HAD TO CRUISE TO OUR DESTINATION WHICH WAS CLOSE THANK GOD. I CALLED FORD AND THEY TOLD ME TO BRING IT IN. I TOLD THEM I WAS UNSURE IF IT WAS DRIVABLE. HE THEN TOLD ME HE COULDN'T TELL ME WHAT IT WAS TIL I BROUGHT IT IN. THEN TOLD ME I COULD TAKE IT IN TODAY BUT WON'T GET…
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MAKING A TURN, MY CAR JERKED AND COULD NOT ACCELERATE. WE HAD TO CRUISE TO OUR DESTINATION WHICH WAS CLOSE THANK GOD. I CALLED FORD AND THEY TOLD ME TO BRING IT IN. I TOLD THEM I WAS UNSURE IF IT WAS DRIVABLE. HE THEN TOLD ME HE COULDN'T TELL ME WHAT IT WAS TIL I BROUGHT IT IN. THEN TOLD ME I COULD TAKE IT IN TODAY BUT WON'T GET CHECKED TIL MONDAY. HE GOT MY NAME AND NUMBER. WE WENT TO VARIOUS AUTO PLACES FOR OPINIONS AND SOLUTIONS. WE THOUGHT WE FIGURED IT OUT BUT A FEW HOURS LATER IT DID IT AGAIN. MY HUSBAND WENT BACK TO PEP BOYS BUT WAS TOLD THEY COULD NOT RUN DIAGNOSTICS BECAUSE THE LIGHT WAS NOT ON. I WAS LOOKING ONLINE AND NOTICED A COMPLIANT WAS MADE ABOUT THIS ISSUE AND WENT TO THE FORD WEBSITE AND SAW IT UNDER THE RECALL UNDER MY VIN. MY HUSBAND CALLED THE DEALERSHIP AND TALKED TO A MANGER ASKING WHY I WAS NEVER NOTIFIED. HE EXPLAINED ITS NOT REALLY A RECALL BUT HAD AN EXTENDED WARRANTY IF IT MEETS THE CRITERIA. WE EXPLAINED THAT THE FIRST MAN NEVER MENTIONED ANYTHING NOR DID HE BOTHER TO LOOK UP MY INFORMATION TO SEE IF I HAD THE RECALL. THE MANAGER APOLOGIZED AND SAID FOR ME TO TAKE IT IN MONDAY AND HE WOULD HANDLE MY SITUATION. I'M APPALLED THAT I WAS NOT NOTIFIED. THIS IS VERY DANGEROUS, ESPECIALLY BECAUSE I HAVE MY 2 YEAR OLD DAUGHTER IN THE CAR WITH ME MOST OF THE TIME. GOD FORBID MY CAR WOULD HAVE STALLED ON THE HIGHWAY AND I WOULD HAVE CAUSED AN ACCIDENT BECAUSE MY CAR LOST POWER ALL OF A SUDDEN. I NEVER GOT ANY NOTIFICATION FROM FORD ABOUT THE RECALL NOR THE WARRANTY. I THINK THIS IS VERY INCONSIDERATE AS PEOPLE'S LIVES ARE AT STAKE. I PRAY THAT NO ACCIDENTS, INJURIES OR DEATHS OCCURRED BECAUSE OF FORD'S NEGLIGENCE. MY VEHICLE FITS THE WARRANTY CRITERIA SO I HOPE I WON'T BE CHARGED FOR REPAIRS. I HOPE THE MANAGER KEEPS HIS WORD. THE ONLY MONEY I HAVE IS FOR CHRISTMAS. IF I HAVE TO PAY FOR REPAIRS, I CAN'T BUY GIFTS FOR MY FAMILY OR MY DAUGHTER. *TR
NHTSA ODI #10664113
101,000 miles · Dec 12, 2014
Steering
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN W…
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TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
NHTSA ODI #10663828
100,000 miles · Dec 2, 2014
Steering
I RECEIVED THE RECALL NOTICE IN THE MAIL (14S05) EFFECTIVE JULY 25, 2014. I BROUGHT THE VEHICLE INTO GARBER TO HAVE THE RECALL SATISFIED IN AUGUST IN WHICH I BELIEVE CONSISTED OF A CONTROL MODULE SOFTWARE UPDATE. UNTIL THIS SERVICE WE HAD HAD NO PROBLEMS WITH THE POWER STEERING. SHORTLY AFTER THE SERVICE, MY DAUGHTER STARTED …
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I RECEIVED THE RECALL NOTICE IN THE MAIL (14S05) EFFECTIVE JULY 25, 2014. I BROUGHT THE VEHICLE INTO GARBER TO HAVE THE RECALL SATISFIED IN AUGUST IN WHICH I BELIEVE CONSISTED OF A CONTROL MODULE SOFTWARE UPDATE. UNTIL THIS SERVICE WE HAD HAD NO PROBLEMS WITH THE POWER STEERING. SHORTLY AFTER THE SERVICE, MY DAUGHTER STARTED HAVING THE PROBLEM WITH THE POWER STEERING COMPLETELY GOING OUT. BECAUSE SHE IS A COLLEGE STUDENT AT THE UNIVERSITY OF CENTRAL FLORIDA, I LOCATED THE CLOSEST FORD DEALER TO HER LOCATION WHICH IS DON REID FORD IN MAITLAND, FL. I TOOK IT TO THEM SPECIFICALLY TO ADDRESS THE RECALL FAILURE. THE SERVICE MANAGER AT DON REID SAID THAT THE RECALL HAD ALREADY BEEN CLOSED OUT AND ANY ADDITIONAL WORK WOULD BE AT REGULAR CHARGE. THEN HE SAID THAT THE PROBLEM IS WITH THE STEERING COLUMN AND IT WOULD NEED TO BE REPLACED. I TOLD HIM THAT I WOULD LIKE TO PICK UP THE VEHICLE AND EITHER RESCHEDULE THE REPAIR OR EVEN HAVE MY DAUGHTER DRIVE IT TO GARBER FOR THE WORK AND TO ADDRESS THE FACT THAT THE SOFTWARE PATCH DID NOT RESOLVE THE PROBLEM. HIS COMMENT WAS THAT "THIS IS A VERY DANGEROUS MATTER AND WOULD NOT ADVISE ANYONE DRIVE THE VEHICLE". I DECIDED IT WAS IN OUR BEST INTEREST TO HAVE THE STEERING COLUMN REPLACED AND TO ADDRESS THE RECALL ISSUE AFTER. THAT IS WHERE WE ARE TODAY. FORD IS REFUSING TO REIMBURSE ME FOR THE STEERING COLUMN REPLACEMENT. I HAVE CALLED AND WRITTEN TO FORD SEVERAL TIMES. THEY EITHER MAKE EXCUSES OR HAVE ME CONTACT SOMEONE ELSE WHO MAKES EXCUSES. I WANT TO BE REFUNDED FOR THE STEERING COLUMN REPLACEMENT. *JS
NHTSA ODI #10661531
100,000 miles · Nov 24, 2014
Steering
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE PULLING OUT OF PARKING LOT, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING COLUMN HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF …
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TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE PULLING OUT OF PARKING LOT, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING COLUMN HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10660529
12,000 miles · Nov 22, 2014
Steering
2009 FORD ESCAPE STEERING RECALL 14V284000 LOSS OF POWERSTEERING AND FORD IS STATING WON'T REPAIR AS IT HAD BEEN SERVICED FOR THE SAID RECALL BACK IN JULY. *TR
NHTSA ODI #10660217
120,000 miles · Nov 20, 2014
Power Train
MY THROTTLE/POWERTRAIN LIGHT WENT ON AND I FOUND THAT A RECALL HAD BEEN PLACED AND I WAS NEVER CONTACTED BY FORD WITH A RECALL LETTER. *TR
NHTSA ODI #10659760
Mileage unknown · Nov 13, 2014
Steering
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) IN JULY OF 2014 BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNK…
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TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) IN JULY OF 2014 BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3
DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
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