2010 Ford Escape Hybrid

The contact owns a 2010 Ford Escape Hybrid. The contact stated that after the vehicle was started and was still in park(P) in the driveway, the steering wheel failed to turn and seemed to be seized. The contact stated that the "Power Steering Assist" warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the NHTSA Campaign Number: 14V284000 (Steering) recall repair had been completed in 2014 and that he had to pay to for Electronic Power Steering Assist repair out of pocket. The contact stated that he was the second owner of the vehicle. The failure mileage was approximately 207,000.

The contact owns a 2010 Ford Escape Hybrid. The contact stated that while operating the vehicle, the "Power Steering Failure" message displayed, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local service center who determined that the Power Steering Control Module (PSCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 202,000.

The contact owns a 2010 Ford Escape Hybrid. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that she was able to continue driving by using physical strength to steer the vehicle. The contact stated that the vehicle was parked at the residence. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer and to the NHTSA hotline for assistance. The failure mileage was approximately 130,000.

THE ELECTRIC POWER STEERING STOPPED WORKING 3 TIMES WHILE DRIVING MY DAUGHTER HAD TO PUT THE FLASHER ON AND MUSCLE THE CAR TO THE SIDE OF THE ROAD THE LAST TIME SHE WAS ALMOST HIT BY ANOTHER CAR. AT THE SAME TIME THE RADIO AND FDIM WOULD COME ON ERRATICALLY AND REALLY LOUD. TOOK THE CAR TO LARRY H MILLER FORD IN SLC UTAH THEY CHARGED HER 90.00 WHICH SHE NEVER AGREED TO, REPROGRAMMED THE CAR ONLY AND REPLACED NO PARTS. LARRY MILLER FORD SENT MY DAUGHTER OUT WITH A CAR THAT IS NOT SAFE, THE RADIO AND FDIM STILL GO OFF AND ON IN A STARTLING FASHION AND KNOWING THAT THIS PROBLEM WILL MOST LIKELY OCCUR AGAIN. I JUST WANT THE CAR FIXED SO ALL SAFETY HAZARDS ARE ADDRESSED.

MY VEHICLE WAS IN PARK AND I STARTED IT. THE 'POWER STEERING ASSIST FAULT' ALERT SOUNDED AND DISPLAYED. I COULD NOT PHYSICALLY STEER THE CAR AND MY HUSBAND HAD TO DRIVE THE CAR HOME. WE TOOK IT TO OUR USUAL MECHANIC, WHO RAN DIAGNOSTICS AND FOUND DTC B2278. HE DID NOT WANT TO REPLACE IT, AND SUGGESTED WE LOOK INTO A RECALL. HE EVEN PROVIDED THE RECALL NUMBER WHICH APPEARED APPLICABLE. OUR VEHICLE WAS MANUFACTURED AT THE KANSAS CITY PLANT DURING THE MANUFACTURE TIME FRAME OF RECALL 14S05, BUT OUR VIN DOES NOT SHOW ELIGIBLE FOR THE RECALL. WE BELIEVE IT SHOULD BE INCLUDED IN RECALL 14S05, SINCE THAT SPECIFIC RECALL WAS FOR THIS EXACT PROBLEM, KNOWN TO OCCUR ON VEHICLES MANUFACTURED AT THAT PLANT DURING THAT TIMESPAN. I WOULD LIKE TO KNOW THE EXACT REASON MY VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL 14S05. I WOULD LIKE TO KNOW SPECIFICALLY WHICH CRITERIA IS USED TO DECIDE WHICH VIN NUMBERS ARE ELIGIBLE FOR THIS RECALL.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A TURN, THE VEHICLE LOST STEERING ABILITY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ELECTRIC POWER STEERING ASSIST FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS DRIVEN TO LATHAM FORD (637 COLUMBIA STREET EXT, LATHAM, NY 12110) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 231,000.

I RECEIVED AN ERROR ABOUT MY STEERING ASSISTANT AND THEN MY STEERING JUST WENT OUT. IT WAS EXTREMELY HARD TO TURN THE WHEEL AND I WAS DRIVING MY MOTHER HOME. I AM LUCKY WE WEREN'T BOTH KILLED! OR KILLED SOMEONE ELSE!!! I WAS SURPRISED TO FIND OUT THAT MY VIN ISN'T COVERED AS PART OF THE RECALL THAT INVOLVES THIS SAME ISSUE. IT WILL BE $900 TO FIX AND I'M UNSURE HOW TO COMPLAIN. FORD IS AN UPSTANDING COMPANY THAT I THOUGH STOOD BY ITS PRODUCTS BUT I'M FINDING OUT THAT MAY NOT BE THE CASE. IT IS UNFORTUNATE TO MY FAMILY AS WELL, SINCE ITS ONLY A FEW WEEKS UNTIL CHRISTMAS BUT WILL NEED TO PAY THIS EXPENSE. THERE IS A STICKER ON THE WINDSHIELD THAT SAYS IT WAS MADE IN KANSAS. BASED ON THE RECALL IN PLACE THAT IS THE PLANT AFFECTED. I CAN SEND A PIC OF THAT STICKER IF YOU NEED IT.