2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that while driving 30-35 MPH with her children inside the vehicle and making a turn, while attempting to stop on a hill, the brakes suddenly became inoperable, but the contact was able to avoid a crash. The brake fluid was low prior to the failure. Additionally, fluid was added, but the failure persisted, and the contact’s husband added more brake fluid to the reservoir. No warning lights were illuminated. The vehicle was taken to a tire center, which determined that all four brake hoses had ruptured, and there was an associated recall, NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided an address to send all concerns, but no assistance was provided. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was distorted, and occasionally the message “Camera not Available” was displayed. The contact received notification of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V544000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera displayed a distorted image, with the message, "Rear-view Camera Not Available" and the screen went black. The dealer was contacted, and it was confirmed that parts were not yet available to repair the vehicle. The manufacturer was made aware of the issues. The failure mileage was approximately 65,000.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the brake pedal grabbed while depressed. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 94,176.

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at 20 MPH in a parking lot, the brakes became inoperable. The low brake fluid warning light illuminated after the failure. The driver was able to drive safely to her residence. The contact related the failure to NHTSA Campaign Number 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer, who confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the front driver-side and passenger-side brake hoses needed to be replaced. The mechanic replaced the parts. The manufacturer was contacted and confirmed that the VIN was not included in a recall. The approximate failure mileage was 145,000.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.