2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated while after a stop sign and attempting to accelerate, the vehicle failed to respond as needed. The contact stated that the vehicle jerked and then abruptly accelerated with the check engine warning light illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter and clutch cylinder needed to be replaced. The vehicle was not repaired. On another occasion while attempting to accelerate, the vehicle failed to respond and started jerking. The contact pulled over on the side of the road and looked under the hood and noticed smoke coming from the transmission. The vehicle was towed to the residence. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 18V390000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 88,000.

The contact owns a 2018 Ford Edge. The contact stated while driving 40 MPH, the vehicle made an abnormal noise. The contact stated that the vehicle bucked several of times and then stopped without warning. The vehicle was towed to the dealer and the contact was informed that the transmission clutch and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the advised the contact file a complaint with the NHTSA Hotline. The failure mileage was 70,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.

My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated and stalled on several occasions. The vehicle was taken to the local dealer where the transmission was repaired. However, the failure reoccurred. No further information was available. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 20,000.