2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that the heater was not working properly. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that coolant was leaking into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 19-2208 and 22-2229. The manufacturer was notified of the failure. The approximate failure mileage was 44,900.

The contact owns a 2018 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle hesitated while responding. The contact stated that the failure progressively worsened. The contact also noticed that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that upon starting the vehicle, the vehicle experienced a rough start and was shuddering temporarily. Additionally, the contact stated while attempting to drive from a complete stop onto the road, the message "Caution - Coolant Temperature Overheat" was displayed, and the check engine warning light was illuminated. The vehicle went into LIMP Mode. The contact stated that upon depressing the accelerator pedal again the vehicle was sputtering and was significantly sluggish. The contact stated that the vehicle was able to accelerate to 30 MPH after driving for 1 mile. The vehicle was driven to the residence. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was approximately 52,000.

The contact's wife owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine warning light illuminated. The contact used a code reader and determined the failure was due to the spark plug or cylinder #1. The contact replaced the spark plugs. The vehicle was taken to an independent mechanic, who informed the contact about TSB: 19-2346. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 45,000.

The contact owns a 2018 Ford Edge. The contact stated while driving 25-30 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the sparks plugs were replaced; however, the failure progressively worsened. The contact stated while driving at various speeds, the failure recurred, and the vehicle shuddered. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

The contact owns a 2018 Ford Edge. The contact stated that the vehicle had experienced rough starts and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who discovered coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 48,000.

The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

The contact's cousin owns a 2018 Ford Edge. While the contact's cousin was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer where a diagnostic test determined that there was coolant intrusion into engine cylinder #4, which caused the engine long block to crack. The vehicle was repaired by the dealer. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranty on the vehicle for the repair. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 96,418.

The contact owns a 2018 Ford Edge. The contact stated that while pulling out of a parking space, the contact heard an alarm, and the message that the engine was overheating was displayed. The contact pulled back into a parking space and the alarm turned off. The contact checked the coolant level and noticed that the coolant level was low. The check engine warning light was illuminated. The contact added water to the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who diagnosed that the Oxygen sensor had failed and that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 119,542.

The contact owns a 2018 Ford Edge. The contact stated while the vehicle was parked, the vehicle shuddered and there was a temporary loss of automotive power. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder; and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at unknown speed, there was smoke coming from the exhaust pipe and the vehicle shuddered. The check engine warning light was illuminated. The vehicle was not drivable and was towed to a dealer where it was diagnosed that there was a coolant intrusion into the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,600.