2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that while driving 60 MPH, the coolant temperature warning light illuminated. The contact stated that immediately after the failure, the vehicle failed to accelerate and sputtered abnormally. The vehicle was restarted and taken to a service center to be diagnosed. The contact was informed that coolant was leaking into the engine block, causing engine failure. The contact was informed that the engine needed to be replaced. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle made an abnormal knocking sound with smoke coming from the tailpipe. The check engine warning light and overheating warning light were illuminated, and the contact became aware of an abnormal odor during the failure. The vehicle was taken to a dealer, where it was diagnosed that the head gasket had failed, causing coolant intrusion into the engine cylinders and engine failure. The vehicle was repaired. The contact associated the failure with NHTSA Action Number: DP26008 (Engine and Engine Cooling). The manufacturer, Ford Motor Company, was notified of the failure by phone and provided partial assistance for the repair. The failure mileage was approximately 71,224.

The contact owns a 2018 Ford Edge. The contact stated that while attempting to start the vehicle, the “Service Engine” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant leaking into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 67,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the heating system was enabled; however, the heater system failed to provide adequate heat as intended. The contact became aware that cool air was coming out of the vents. The contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. Additionally, the repair was not covered under a recall. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket needed to be replaced; the independent mechanic made the contact aware of an unknown technical service bulletin associated with the failure. The vehicle was not repaired. The vehicle was taken to a different independent mechanic where it was diagnosed once again that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving, the vehicle began to vibrate excessively. There was an abnormal swishing sound detected. The check engine light was illuminated. The vehicle was taken to the local dealer, where a video was sent to the contact displaying coolant intrusion into the cylinders. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 79,000.

The contact owns a 2018 Ford Edge. While the contact’s wife was driving 40 MPH, the brake pedal was depressed, and the vehicle unexpectedly lost automotive power. The contact stated that after refueling the vehicle and attempting to start the vehicle, the vehicle started shaking abnormally. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 68,000.

The contact owns a 2018 Ford Edge. While the contact's husband was driving at an undisclosed speed, the check engine warning light illuminated. In addition, when the vehicle was started, there was an abnormal rumbling sound coming from underneath the hood. The vehicle was taken to the dealer, where it was diagnosed, and DTC: P0303 and P0316 were retrieved. The failure was not acknowledged by the dealer at the time. The contact was informed that the vehicle was repaired. The contact stated that a tune-up was performed, and the coolant reservoir was refilled; however, the failure reoccurred. The vehicle was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The vehicle was repaired. While speaking with the dealer, the dealer confirmed that the initial repair had not resolved the issue. The contact was notified of an unknown TSB regarding the failure. The contact was informed that coolant intrusion was a known failure with similar vehicles. The contact stated that the dealer should have acknowledged the failure when the vehicle was initially taken to the dealer. The contact stated that the failure was due to a poor design by the manufacturer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 53,418.

The contact owns a 2018 Ford Edge. The contact stated that while driving and while starting the vehicle, the check engine warning light illuminated. The contact stated that the vehicle experienced rough starts. The engine misfired and had cylinder failures while driving. There was white smoke coming from the exhaust. Additionally, while driving, there was coolant leaking from the vehicle. The vehicle failed to perform properly. The contact stated that the failure was related tothe Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that further diagnostic tests were needed. The manufacturer was not contacted. The failure mileage was approximately 122,000.