NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports56,000 miles · Mar 12, 2015
Structure
MY DRIVERS DOOR APPEARS TO NOT BE CLOSING BUT I KNOW IT IS SHUT. THE DOORS SENSOR SHOWS ON THE DASHBOARD THAT THE DOOR IS OPEN. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO SHUT. THIS IS A PROBLEM BECAUSE THE DOORS WILL NOT LOCK IF I AM DRIVING DOWN THE ROAD. THIS CAN BE VERY DANGEROUS WHEN TRAVELING. I WOULD LOVE TO SEE A…
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MY DRIVERS DOOR APPEARS TO NOT BE CLOSING BUT I KNOW IT IS SHUT. THE DOORS SENSOR SHOWS ON THE DASHBOARD THAT THE DOOR IS OPEN. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO SHUT. THIS IS A PROBLEM BECAUSE THE DOORS WILL NOT LOCK IF I AM DRIVING DOWN THE ROAD. THIS CAN BE VERY DANGEROUS WHEN TRAVELING. I WOULD LOVE TO SEE A RECALL ON THIS BECAUSE I HAVE DONE NOTHING AND I WAS TOLD BY MY LOCAL FORD DEALERSHIP THAT I WILL HAVE TO PAY $370.00 TO GET IT FIXED AND I JUST DON'T SEE THAT AS FAIR AND REASONABLE. *TR
NHTSA ODI #10693982
Mileage unknown · Mar 12, 2015
Electrical SystemExterior Lighting
SAYS DOOR IS AJAR WHEN ITS NOT. DOME LIGHT WILL NOT TURN OFF, WONT LOCK, AND BEEPS CONSTANTLY WHEN NOT IN PARK UNTIL I TRY TO CLOSE THE DOOR, THAT IS ALREADY CLOSED. HAVE TO OPEN AND CLOSE, OPEN AND CLOSE, OPEN AND CLOSE UNTIL IT TURNS OFF. HAS HAPPENED NUMEROUS TIMES. THIS IS NOT JUST AN ANNOYANCE ISSUE. *TR
NHTSA ODI #10693817
30,000 miles · Mar 10, 2015
Electrical System
THE DOOR AJAR SIGNAL CONSTANTLY STAYS ON AFTER I'VE ALREADY MADE SURE THE DOOR WAS SHUT. THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST TWO WEEKS. MY INTERIOR LIGHTS DO NOT SHUT OFF UNTIL I'VE SLAMMED THE DOOR ABOUT 5-6 TIMES. IT'S REALLY HARD TO TELL IF THEY'VE SHUT OFF IN THE DAYTIME AND SO I'M FEARFUL I MAY COME OUT TO MY BATTE…
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THE DOOR AJAR SIGNAL CONSTANTLY STAYS ON AFTER I'VE ALREADY MADE SURE THE DOOR WAS SHUT. THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST TWO WEEKS. MY INTERIOR LIGHTS DO NOT SHUT OFF UNTIL I'VE SLAMMED THE DOOR ABOUT 5-6 TIMES. IT'S REALLY HARD TO TELL IF THEY'VE SHUT OFF IN THE DAYTIME AND SO I'M FEARFUL I MAY COME OUT TO MY BATTERY BEING DEAD. IT ALSO SCARES ME TO SEE IT COME ON WHILE I'M DRIVING WITH MY DAUGHTER AS I'M UNSURE WHETHER THE DOOR IS PROPERLY LATCHED. THIS NEEDS TO BE A RECALL SO THAT ALL DRIVERS EXPERIENCING THIS ISSUE CAN GET THIS FIXED IMMEDIATELY. *TR
NHTSA ODI #10693278
50,000 miles · Mar 9, 2015
Electrical System
DOOR SENSOR AJAR MALFUNCTIONING. DOME LIGHT IN CAR STAYING ON CAUSING NIGHT DRIVING HAZARD. DOORS NOT LOCKING WHILE DRIVING DUE TO SENSOR MALFUNCTION. SENSOR INCORPORATED IN DOOR LATCH. DOOR LATCH HAS TO BE REPLACED TO RECTIFY. *TR
NHTSA ODI #10692951
35,250 miles · Mar 9, 2015
Service Brakes
WENT TO STOP BEHIND A TRUCK AT A RED LIGHT AND WHEN I PUSHED DOWN ON THE BRAKE PETAL IT FELT SPONGY AND MY CAR WOULD NOT STOP UNTIL I PUSHED EXTREMELY HARD. THEN MY PETAL KEPT GOING DOWN FURTHER TO THE FLOOR. I PLACE MY CAR IN PARK GEAR AND CONTINUED TO HOLD THE BRAKE PETAL DOWN. MY CAR BEGAN MAKING A SQUEALING NOISE WHICH STOPP…
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WENT TO STOP BEHIND A TRUCK AT A RED LIGHT AND WHEN I PUSHED DOWN ON THE BRAKE PETAL IT FELT SPONGY AND MY CAR WOULD NOT STOP UNTIL I PUSHED EXTREMELY HARD. THEN MY PETAL KEPT GOING DOWN FURTHER TO THE FLOOR. I PLACE MY CAR IN PARK GEAR AND CONTINUED TO HOLD THE BRAKE PETAL DOWN. MY CAR BEGAN MAKING A SQUEALING NOISE WHICH STOPPED WHEN I LET THE BRAKE PETAL UP. I PULLED TO THE RIGHT AND DROVE A COUPLE MORE BLOCKS WITH BRAKES STILL SPONGY AND NOT VERY RESPONSIVE. I'M AFRAID TO DRIVE THE CAR NOW AND WILL HAVE IT TOWED IN. I WAS SUPPOSE TO DRIVE TO MY CABIN YESTERDAY WHICH HAS A 35 MIN DRIVE THROUGH A CANYON WITH A 500 FOOT CLIFF ON ONE SIDE. THANKFULLY I DID NOT GO! *TR
NHTSA ODI #10692882
31,500 miles · Mar 8, 2015
Electrical SystemStructure
DRIVERS DOOR AJAR LIGHT ILLUMINATED WHEN DOOR IS CLOSED....NOT ALLOWING THE DOOR TO LOCK WHILE IN MOTION. *TR
NHTSA ODI #10692873
18,800 miles · Mar 8, 2015
EngineFuel/propulsion System
WHILE DRIVING WITH CRUISE CONTROL SET, VEHICLE GOING UP A HILL THERE WAS A SUDDEN LOSS OF POWER. THE ENGINE DIED (ZERO RPM INDICATED.) A FEW SECONDS LATER, THE "LOW ENGINE OIL PRESSURE" WARNING WAS DISPLAYED. LOSS OF POWER STEERING/BRAKES. VEHICLE WAS CAREFULLY MANEUVERED OFF THE HIGHWAY. ATTEMPTED TO RESTART REPEATEDLY. ENGINE …
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WHILE DRIVING WITH CRUISE CONTROL SET, VEHICLE GOING UP A HILL THERE WAS A SUDDEN LOSS OF POWER. THE ENGINE DIED (ZERO RPM INDICATED.) A FEW SECONDS LATER, THE "LOW ENGINE OIL PRESSURE" WARNING WAS DISPLAYED. LOSS OF POWER STEERING/BRAKES. VEHICLE WAS CAREFULLY MANEUVERED OFF THE HIGHWAY. ATTEMPTED TO RESTART REPEATEDLY. ENGINE WOULD ONLY RUN FOR A FEW SECONDS, THEN DIED. HAD VEHICLE TOWED TO THE FORD DEALER. NO ENGINE TROUBLE CODES DETECTED. AFTER SITTING OVERNIGHT, VEHICLE STARTED AND RAN WITHOUT ISSUE. THIS IS A DEFINITE SAFETY HAZARD WHEN A VEHICLE STALLS AT HIGH SPEED ON THE HIGHWAY. *TR
NHTSA ODI #10692861
38,000 miles · Mar 8, 2015
Electrical System
DOOR ALWAYS INDICATE OPEN. BECAUSE OF THIS ISSUE THE CAR CAN'T BE LOCK. ALSO THE LIGHT INSIDE IS ALWAYS ON CAN'T BE TURN OFF AND THIS IS A DRIVING HAZAR. *TR
NHTSA ODI #10692847
33,000 miles · Mar 6, 2015
Service Brakes
FORD EDGE SPORT 2012. STRANGE HISSING SOUND WHEN APPLYING BRAKES. I HAVE TO APPLY SLIGHTLY MORE PRESSURE BEFORE VEHICLE COMES TO A COMPLETE STOP. POSSIBLE POWER BRAKE BOOSTER FAILURE AS INDICATED BY FORD NOTICE "CUSTOMER SATISFACTION PROGRAM 13N02." *TR
NHTSA ODI #10692670
33,000 miles · Mar 6, 2015
Electrical System
FORD EDGE SPORT 2012. DRIVER SIDE DOOR LOCK ACTUATOR FAILS AND/OR GIVES FALSE READINGS. DRIVER SIDE CONSOLE DISPLAYS DOOR OPEN INDICATOR. I HAVE TO REPEATEDLY OPEN AND CLOSE TO THE DOOR TO CLEAR THE INDICATOR LIGHT. IT USUALLY HAPPENS RIGHT WHEN I ENTER THE VEHICLE BUT HAS HAPPENED WHILE DRIVING. I PULLED OVER AND OPENED/CL…
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FORD EDGE SPORT 2012. DRIVER SIDE DOOR LOCK ACTUATOR FAILS AND/OR GIVES FALSE READINGS. DRIVER SIDE CONSOLE DISPLAYS DOOR OPEN INDICATOR. I HAVE TO REPEATEDLY OPEN AND CLOSE TO THE DOOR TO CLEAR THE INDICATOR LIGHT. IT USUALLY HAPPENS RIGHT WHEN I ENTER THE VEHICLE BUT HAS HAPPENED WHILE DRIVING. I PULLED OVER AND OPENED/CLOSED THE DOOR TO CLEAR THE MESSAGE. *TR
NHTSA ODI #10692669
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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