Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
790–25K
32525–50K
22750–75K
12275–100K
103100–150K
18150K+
874 reports with mileage · 260 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 462 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 247 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 168 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports5 fire reports12 injury reports
What owners actually said
1,134 reports
39,000 miles · Jun 13, 2015
Service BrakesCrash
STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED.…
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STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .
NHTSA ODI #10725078
39,000 miles · Jun 13, 2015
Service BrakesCrash
STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED.…
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STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .
NHTSA ODI #10725077
35,000 miles · Jun 12, 2015
Electrical System
DOOR AJAR LIGHT STAYS ILLUMINATED WHEN DOOR IS CLOSED. THIS CAUSES A DISTRACTION TO THE DRIVE BECAUSE THE INTERIOR LIGHTS STAY ILLUMINED WHEN DRIVING. VERY SERIOUS AND THE DEALER WANTS OVER 650 TO FIX THE ISSUE.
NHTSA ODI #10724911
Mileage unknown · Jun 11, 2015
Electrical System
THE DOOR AJAR MESSAGE SHOWS ON THE DASH WHEN DOOR IS CLOSED. AFTER MANY ATTEMPTS THE SENSOR DOES NOT READ THE DOOR BEING CLOSED. THIS SEEMS TO BE A VERY BIG ISSUE THAT REQUIRES A RECALL DUE TO SAFETY SINCE IT IS PART OF THE ELECTRICAL SYSTEM.
NHTSA ODI #10724837
24,900 miles · Jun 8, 2015
Service Brakes
THE BRAKE ROTORS ARE CAUSING THE VEHICLE TO VIBRATE WHEN APPLYING THE BRAKE AT MODERATE SPEEDS.
NHTSA ODI #10724079
Mileage unknown · Jun 7, 2015
Electrical System
DOOR SENSOR MALFUNCTIONING. DOOR ALARM AND LIGHTS CONTINUE TO STAY ON AFTER DOOR IS CLOSED.
NHTSA ODI #10723875
30,000 miles · Jun 5, 2015
Exterior LightingUnknown Or Other
THE "DOOR AJAR" LIGHT STAYS ON EVEN WHEN THE DOOR IS SHUT SECURELY. WHEN THIS HAPPENS, THE INTERIOR LIGHTS STAY ON AND THE DOORS WILL NOT LOCK WHILE DRIVING. THIS IS VERY DANGEROUS, PARTICULARLY IF YOU HAVE CHILDREN IN THE CAR. WE HAD THIS FIXED ONCE FOR OVER $150 AT A DEALERSHIP. NOW LESS THAN A YEAR LATER WE ARE HAVING THE SAM…
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THE "DOOR AJAR" LIGHT STAYS ON EVEN WHEN THE DOOR IS SHUT SECURELY. WHEN THIS HAPPENS, THE INTERIOR LIGHTS STAY ON AND THE DOORS WILL NOT LOCK WHILE DRIVING. THIS IS VERY DANGEROUS, PARTICULARLY IF YOU HAVE CHILDREN IN THE CAR. WE HAD THIS FIXED ONCE FOR OVER $150 AT A DEALERSHIP. NOW LESS THAN A YEAR LATER WE ARE HAVING THE SAME ISSUE.
NHTSA ODI #10723726
30,100 miles · Jun 5, 2015
Electrical System
DOOR AJAR SIGNAL STAY ON WHEN DOOR IS CLOSED. INTERIOR LIGHT STAYS ON. INABILITY TO LOCK DOORS WHILE IN VEHICLE. FAULTY LATCH. CONTINUOUS DOOR AJAR CHIME SOUND ON.
NHTSA ODI #10723719
26,000 miles · Jun 5, 2015
Electrical System
"DRIVER'S DOOR AJAR" INDICATOR IS ON ALL THE TIME EVEN THOUGH DOOR IS CLOSED COMPLETELY. THEN THE DOORS WILL NOT LOCK FROM INSIDE THE VEHICLE AND THE INTERIOR LIGHTS STAY ON (THIS IS A SAFETY HAZARD AT NIGHT AS THE DRIVERS VISION IS IMPAIRED BY THE INTERIOR LIGHTS). ALSO RELATED TO THIS PROBLEM: THE "SHIFT TO PARK" AUDIBLE AND V…
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"DRIVER'S DOOR AJAR" INDICATOR IS ON ALL THE TIME EVEN THOUGH DOOR IS CLOSED COMPLETELY. THEN THE DOORS WILL NOT LOCK FROM INSIDE THE VEHICLE AND THE INTERIOR LIGHTS STAY ON (THIS IS A SAFETY HAZARD AT NIGHT AS THE DRIVERS VISION IS IMPAIRED BY THE INTERIOR LIGHTS). ALSO RELATED TO THIS PROBLEM: THE "SHIFT TO PARK" AUDIBLE AND VISUAL INDICATOR OPERATES AT RANDOM WHILE DRIVING WHICH IS A SIGNIFICANT DISTRACTION TO THE DRIVER.
NHTSA ODI #10723635
32,154 miles · Jun 2, 2015
Electrical System
DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS SHUT. INTERIOR LIGHT STAYS ON. DOORS CANNOT BE LOCKED WHEN INSIDE.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2012 Ford Edge Problems, Complaints & Recalls | Skip That Year
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