NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reportsMileage unknown · Aug 13, 2015
Electrical System
DOOR AJAR AND LATCH ISSUE *DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSE *INTERIOR LIGHTS STAYS ON *INABILITY TO LOCK DOORS WHILE IN VEHICLE *FAULTY LATCH THESE SAFETY ISSUES ARE ALL ONE ISSUE THESE ARE SAFETY ISSUES AND ARE ALL ONE ISSUE. THE DOME LIGHTS STAYS ON AND CREATES A NIGHT DRIVING HAZARD. THE DOME LIGHTS STA…
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DOOR AJAR AND LATCH ISSUE *DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSE *INTERIOR LIGHTS STAYS ON *INABILITY TO LOCK DOORS WHILE IN VEHICLE *FAULTY LATCH THESE SAFETY ISSUES ARE ALL ONE ISSUE THESE ARE SAFETY ISSUES AND ARE ALL ONE ISSUE. THE DOME LIGHTS STAYS ON AND CREATES A NIGHT DRIVING HAZARD. THE DOME LIGHTS STAYS ON AND CREATES A SAFETY HAZARD WHEN SITTING IN A PUBLIC AREA AT NIGHT. THE FALSE DOOR AJAR SIGNAL PREVENTS THE DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION VERY DANGEROUS. THE DOORS WILL NOT LOCK WHICH IS A MAJOR SAFETY ISSUE. THE WARNING LIGHTS OF PARKING COMES UP
NHTSA ODI #10748448
27,000 miles · Aug 13, 2015
Electrical SystemExterior Lighting
KNOWN PROBLEM WITH FORD EDGE BASED ON NUMEROUS COMPLAINTS. DRIVER SIDE DOOR AJAR SENSOR GOES OFF CRIPPLING DOOR LOCK MECHANISM. NOT ONLY DO LIGHTS STAY ON DRAINING BATTERY BUT UNABLE TO LOCK DOOR PRESENTS SAFETY PROBLEM. FORD HAS A TSB FOR ELECTRICAL CLEANING BUT THAT IS NOT EFFECTIVE OVER TIME. PROBLEMS REPEATS ITSELF WITH ONLY…
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KNOWN PROBLEM WITH FORD EDGE BASED ON NUMEROUS COMPLAINTS. DRIVER SIDE DOOR AJAR SENSOR GOES OFF CRIPPLING DOOR LOCK MECHANISM. NOT ONLY DO LIGHTS STAY ON DRAINING BATTERY BUT UNABLE TO LOCK DOOR PRESENTS SAFETY PROBLEM. FORD HAS A TSB FOR ELECTRICAL CLEANING BUT THAT IS NOT EFFECTIVE OVER TIME. PROBLEMS REPEATS ITSELF WITH ONLY KNOWN FIX TO BE DOOR LATCH REPLACEMENT.
NHTSA ODI #10748424
34,000 miles · Aug 9, 2015
Electrical SystemExterior Lighting
WHENEVER I ENTRY THE VEHICLE AND ATTEMPT TO CLOSE THE DRIVERS DOOR, THE DOOR AJAR WARNING LIGHT COMES ON. IF I DON'T CONTINUE TO CLOSE THE DOOR (AT LEAST 4 TIMES) THE DOME LIGHT STAYS ON. THE CAR TELLS ME TO PUT THE CAR IN PARK. WHEN I LOCK IT WITH THE REMOTE, IT WILL BEEP TWICE INSTEAD OF ONCE, A WARNING THAT THE CAR IS NOT SEC…
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WHENEVER I ENTRY THE VEHICLE AND ATTEMPT TO CLOSE THE DRIVERS DOOR, THE DOOR AJAR WARNING LIGHT COMES ON. IF I DON'T CONTINUE TO CLOSE THE DOOR (AT LEAST 4 TIMES) THE DOME LIGHT STAYS ON. THE CAR TELLS ME TO PUT THE CAR IN PARK. WHEN I LOCK IT WITH THE REMOTE, IT WILL BEEP TWICE INSTEAD OF ONCE, A WARNING THAT THE CAR IS NOT SECURE. I CAN NO LONGER LOCK OR UNLOCK THE DRIVERS SIDE BY USING MY HAND IF THE KEY IS ON MY PERSON. I CAN DO THAT FROM THE PASSENGER SIDE. MY ALARM GOES OFF AS MY CAR IS SITTING IN MY DRIVE WAY. I HAD THE CAR DIAGNOSED AT THE LOCAL FORD DEALER. IT IS A FAULTY DRIVER DOOR SWITCH. SPEAKING WITH FORD DIRECTLY AND THE DEALER, I AM TOLD THAT THIS IS NOT COVERED BECAUSE MY CAR IS NO LONGER UNDER WARRANTY. THIS IS OCCURRING BECAUSE THE SWITCH IS FAULTY. WHEN RESEARCHING THIS PROBLEM, IT APPEARS TO BE AN ONGOING PROBLEM AND A SAFETY ISSUE. I PURCHASED THIS EXPENSIVE FORD NEW AND HAVE ALWAYS HAD IT SERVICED AT THE DEALERS. I DON'T UNDERSTAND WHY FORD DOES NOT SEE THIS AS A PROBLEM AND ACTIVE A RECALL. THANK YOU.
NHTSA ODI #10747307
36,000 miles · Aug 7, 2015
Electrical System
DOOR SENSOR DOES NOT ALLOW DOOR TO LOCK. DASH INDICATES DOOR IS NOT CLOSED AND TELLS YOU TO PUT VEHICAL IN PARK. PROBLEM CONTINUES TO COME BACK. DEALER HAS HAD IT 5 TIMES. THEY WILL NOT REPLACE SENSOR.... JUST CLEAN IT. THIS IS SAFETY ISSUE.
NHTSA ODI #10746904
61,000 miles · Aug 5, 2015
Unknown Or Other
AS IS COMMON WITH THE FORD EDGE, THE DOOR AJAR ISSUE APPEARED ON MY CAR ABOUT A MONTH AGO. THE DASHBOARD INDICATES THE DRIVER DOOR IS OPEN EVEN WHEN CLOSED. THIS IS A BIG HEADACHE AS THE ALARM GOES OFF EVERY TIME YOUR FOOT COMES OFF THE BREAK AFTER A STOP. THE KEYLESS DOOR LOCKS ALSO DO NOT FUNCTION WITH AN "OPEN" DOOR. BEYO…
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AS IS COMMON WITH THE FORD EDGE, THE DOOR AJAR ISSUE APPEARED ON MY CAR ABOUT A MONTH AGO. THE DASHBOARD INDICATES THE DRIVER DOOR IS OPEN EVEN WHEN CLOSED. THIS IS A BIG HEADACHE AS THE ALARM GOES OFF EVERY TIME YOUR FOOT COMES OFF THE BREAK AFTER A STOP. THE KEYLESS DOOR LOCKS ALSO DO NOT FUNCTION WITH AN "OPEN" DOOR. BEYOND THE HEADACHE, YOU HAVE THE SAFETY ISSUES. IF THE CAR THINKS THE DOOR IS OPEN, THE AUTOMATIC DOOR LOCKS WILL NOT ENGAGE. ADDITIONALLY, IN THE EVENINGS THE DOME LIGHT WILL REMAIN ON BECAUSE IT THINKS YOU ARE IN THE CAR WITH THE DOOR OPEN. THIS COULD EASILY LEAVE YOU STRANDED WITH A DEAD BATTERY. I ENDED UP TAKING IT INTO A FORD DEALERSHIP AND WAS CHARGED $560 TO REPLACE THE LATCH.
NHTSA ODI #10746619
50,750 miles · Aug 5, 2015
Electrical SystemExterior LightingUnknown Or Other
I WAS DRIVING HOME FROM WORK AND THE DRIVER INFORMATION CENTER DISPLAYED "DRIVER DOOR AJAR" WHEN THE DOOR WAS DEFINATLY SHUT AND LOCKED. AFTER A FEW MINUTES THIS ALARM WENT AWAY AND IT RETURNED A FEW DAYS LATER ON MY WAY TO THE STORE. THE FREQUENCY OF THIS PROBLEM HAS BEEN INCREASING AND NOW MY CAR ALARM SOUNDS OFF SEEMINGLY A…
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I WAS DRIVING HOME FROM WORK AND THE DRIVER INFORMATION CENTER DISPLAYED "DRIVER DOOR AJAR" WHEN THE DOOR WAS DEFINATLY SHUT AND LOCKED. AFTER A FEW MINUTES THIS ALARM WENT AWAY AND IT RETURNED A FEW DAYS LATER ON MY WAY TO THE STORE. THE FREQUENCY OF THIS PROBLEM HAS BEEN INCREASING AND NOW MY CAR ALARM SOUNDS OFF SEEMINGLY AT WILL, MID-DAY OR MIDNIGHT BECAUSE THE COMPUTER THINKS SOMEONE OPENED THE DOOR WITHOUT THE KEY. LAST NIGHT IT WAS GOING OFF AT 4AM. I AM CONCERNED THAT INTERELATED SAFETY EQUIPMENT MIGHT NOT FUNCTION BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN. THIS PROBLEM ALSO PREVENTS THE AUTO-LOCK FUNCTION FROM WORKING, SO SOMEONE COULD OPEN MY DOOR AT A REDLIGHT OR IN TRAFFIC. THE REPAIR BILL FOR THIS PROBLEM IS JUST OVER FIVE HUNDRED DOLLARS. THIS IS CLEARLY AN EXAMPLE OF INFERIOR PARTS COSTING THE DEFENSELESS CONSUMER MONEY AND FORD MOTOR CO. REPEAT CUSTOMERS. IF YOU DO AN ONLINE SEARCH, YOU WILL SEE THAT THIS IS A COMMON PROBLEM.
NHTSA ODI #10746556
33,000 miles · Aug 4, 2015
Service Brakes
WHEN DRIVING MY EDGE THROUGH THE MOUNTAINS OF UPSTATE NEW YORK, I WENT TO SLOW DOWN GOING DOWN A MOUNTAINOUS ROAD. THE BRAKE PEDAL GOT VERY HARD TO PUSH, AND THE VEHICLE DID NOT WANT TO SLOW DOWN PROPERLY. ALSO NOTICED A HISSING NOISE WHEN THE BRAKE PEDAL WAS APPLIED. CHECKED THE BRAKE FLUID AT THE FIRST AVAILABLE EXIT AND NOTIC…
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WHEN DRIVING MY EDGE THROUGH THE MOUNTAINS OF UPSTATE NEW YORK, I WENT TO SLOW DOWN GOING DOWN A MOUNTAINOUS ROAD. THE BRAKE PEDAL GOT VERY HARD TO PUSH, AND THE VEHICLE DID NOT WANT TO SLOW DOWN PROPERLY. ALSO NOTICED A HISSING NOISE WHEN THE BRAKE PEDAL WAS APPLIED. CHECKED THE BRAKE FLUID AT THE FIRST AVAILABLE EXIT AND NOTICED THE MASTER CYLINDER WAS 1/2 EMPTY. PURCHASED NEW FLUID AND INSTALLED THE NEEDED AMOUNT IN THE MASTER CYLINDER. THE REMAINDER OF THE 1400 MILE TRIP THE MASTER CYLINDER DID NOT SHOW ANY LOSS OF FLUID, BUT THE BRAKES ARE STILL NOT FUNCTIONING PROPERLY. GOT HOME AND BROUGHT THE VEHICLE TO THE LOCAL LINCOLN/ FORD DEALERSHIP, AS I PURCHASED THIS VEHICLE NEW. THEY REPLACED THE BRAKE POWER BOOSTER UNDER THE EXTENDED BRAKE WARRANTY, AND SAID THE VEHICLE WAS READY TO GO. I TEST DROVE THE VEHICLE AND FOUND THE BRAKES STILL NOT PROPERLY FUNCTIONING. STILL VERY LOW BRAKE PEDAL, AND SOFT ALSO WHILE STOPPED AT LIGHT THE PEDAL GOES TO THE FLOOR AREA. AND THEY TEST DROVE THE CAR THEY SAID. IMMEDIATELY WENT BACK TO DEALER AND LEFT THE VEHICLE. THEY SAID THEY WILL ASK FORD IF THEY WILL APPROVE THE BRAKE MASTER CYLINDER FOR REPLACEMENT. VEHICLE IS AT THE DEALER AS OF TODAY AUGUST 4, 2015. VEHICLE NOT SAFE TO DRIVE, COLLISION IS A VERY HIGH RISK WITH THE VEHICLE AS IT NOW IS. LEFT THE VEHICLE AT THE DEALER AS STATED BEFORE AND WILL NOT PICKUP THE VEHICLE UNTIL PROPERLY REPAIRED A SECOND TIME. LOOSING FAITH IN FORD AT THIS TIME, WHAT OTHER ISSUES WILL OCCUR IN THE FUTURE?
NHTSA ODI #10746123
103,000 miles · Aug 1, 2015
Unknown Or Other
MY 2012 FORD EDGE WILL NOT CLEAR THE DRIVER DOOR AJAR WARNING WHILE I AM DRIVING. I SLAM THE DOOR SEVERAL TIMES AND THE WARNING WILL NOT DISAPPEAR! IT KEEPS MY DOOMS LIGHT ON ALSO. IT HAS BEEN DOING IT FOR A COUPLE MONTHS NOW AND WILL NOT STOP. IT KEEPS GETTING WORSE.
NHTSA ODI #10745508
65,000 miles · Jul 24, 2015
Electrical System
WARNING LIGHT FOR DRIVERS SIDE DOOR IS ON WITH DOOR COMPLETELY CLOSED. SHIFT INTO PARK WARNING FLASHES WHILE VEHICLE IS UNDER WAY. RADIO PRESETS WENT TO DEFAULT. UPDATED 09/08/15*LJ UPDATED 12/16/2015 *JS
NHTSA ODI #10743424
44,000 miles · Jul 17, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE BACKING OUT OF A PARKING LOT, THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED EVEN WHEN THE DOOR WAS SECURELY CLOSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE BACKING OUT OF A PARKING LOT, THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED EVEN WHEN THE DOOR WAS SECURELY CLOSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/21/15*LJ
NHTSA ODI #10734882
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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