NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports73,000 miles · May 15, 2016
Electrical SystemExterior LightingStructure
FAULTY/FAILING DOOR LATCH SENSOR TRIGGERS "DOOR AJAR" INSTRUMENT PANEL AND SOUND WARNINGS WHILE ENGINE IS ON, CAUSING DOORS TO UNLOCK, INTERIOR LIGHTS TO COME ON, AND CONTINUED SOUND WARNINGS WHENEVER VEHICLE ACCELERATES. WHEN VEHICLE IS STATIONARY AND ENGINE IS OFF, SENSOR FAULT CAUSES INTERIOR LIGHTS TO REMAIN ON FOR 10-MINUTE…
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FAULTY/FAILING DOOR LATCH SENSOR TRIGGERS "DOOR AJAR" INSTRUMENT PANEL AND SOUND WARNINGS WHILE ENGINE IS ON, CAUSING DOORS TO UNLOCK, INTERIOR LIGHTS TO COME ON, AND CONTINUED SOUND WARNINGS WHENEVER VEHICLE ACCELERATES. WHEN VEHICLE IS STATIONARY AND ENGINE IS OFF, SENSOR FAULT CAUSES INTERIOR LIGHTS TO REMAIN ON FOR 10-MINUTE CYCLE THAT CANNOT BE MANUALLY OVERRIDDEN (PER FORD). ISSUE WAS ADDRESSED WHILE VEHICLE WAS UNDER WARRANTY, BUT FORD WILL NOT ADDRESS IT NOW UNDER WARRANTY OR "GOODWILL" REPAIR PROGRAM.
NHTSA ODI #10864969
41,000 miles · May 13, 2016
Structure
THE DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATES RANDOMLY AND STAYS ILLUMINATED EVEN WHEN THE DOOR IS FULLY CLOSED AND LOCKED BOTH WHILE THE VEHICLE IS PARKED AND IN MOTION. THE WARNING CHIME PERIODICALLY PLAYS AND THE DOME LIGHT STAYS ILLUMINATED. MY VEHICLE WAS PURCHASED AS "CERTIFIED PRE-OWNED" IN DECEMBER 2014 WHICH EVIDE…
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THE DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATES RANDOMLY AND STAYS ILLUMINATED EVEN WHEN THE DOOR IS FULLY CLOSED AND LOCKED BOTH WHILE THE VEHICLE IS PARKED AND IN MOTION. THE WARNING CHIME PERIODICALLY PLAYS AND THE DOME LIGHT STAYS ILLUMINATED. MY VEHICLE WAS PURCHASED AS "CERTIFIED PRE-OWNED" IN DECEMBER 2014 WHICH EVIDENTLY DID NOT INCLUDE REPLACEMENT OF THE KNOWN DISCREPANT DOOR LATCH COMPONENT.
NHTSA ODI #10864859
60,000 miles · May 12, 2016
Electrical SystemStructure
THERE IS AN INSTRUMENT PANEL ALARM THAT SAYS "DRIVER DOOR AJAR" THAT REMAINS DESPITE REPEATED OPENING AND CLOSING OF THE DRIVER'S DOOR. WE PAID ALMOST $600 TO HAVE THE SENSOR REPLACED ABOUT A YEAR AGO, AND NOW IT IS DOING THE SAME THING. THE DEALERSHIP WANTS TO CHARGE US AGAIN TO FIX IT. IT IS A SAFETY ISSUE. NOT ONLY DOES TH…
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THERE IS AN INSTRUMENT PANEL ALARM THAT SAYS "DRIVER DOOR AJAR" THAT REMAINS DESPITE REPEATED OPENING AND CLOSING OF THE DRIVER'S DOOR. WE PAID ALMOST $600 TO HAVE THE SENSOR REPLACED ABOUT A YEAR AGO, AND NOW IT IS DOING THE SAME THING. THE DEALERSHIP WANTS TO CHARGE US AGAIN TO FIX IT. IT IS A SAFETY ISSUE. NOT ONLY DOES THIS ALARM CAUSE CONSTANT BLINKING AND WARNING TONES WHEN DRIVING, BUT THE INTERIOR LIGHTS STAY ON AT NIGHT FOR ABOUT 1 MINUTE AFTER DRIVING, AND I'VE HAD THE CAR BATTERY DISCHARGE TWICE WHEN EXITING THE VEHICLE AND TRYING TO LOCK UP FOR THE NIGHT. IF YOU SLAM THE DOOR REPEATEDLY, IT SOMETIMES WILL GO OFF, BUT THERE HAVE BEEN MANY TIMES WHEN I'VE OPENED AND SLAMMED THE DRIVERS DOOR OVER 10 TIMES, AND I JUST HAVE TO LIVE WITH THE ALARM, NOISE, AND DISTRACTION. IT HAS BEEN AN ISSUE - THIS SECOND TIME - FOR ABOUT A MONTH.
NHTSA ODI #10864600
65,000 miles · May 11, 2016
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2012 FORD EDGE. AS SOON AS THE VEHICLE WAS STARTED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AS WELL AS THE INTERNAL LIGHTING. THE FAILURE OCCURRED DAILY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WA…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. AS SOON AS THE VEHICLE WAS STARTED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AS WELL AS THE INTERNAL LIGHTING. THE FAILURE OCCURRED DAILY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #10864400
67,000 miles · May 9, 2016
Service Brakes
WHILE LEAVING THE PARKING LOT AT WORK MY WIFE'S BRAKES FAILED WITHOUT WARNING, SHE WAS LUCKY NO CARS WERE COMING OR SHE WOULD HAVE BEEN HIT. SCARY CONSIDERING MY WIFE AND DAUGHTER RIDE IN THIS CAR EVERYDAY, AND WE TOOK IT ON VACATION TO COLORADO, JUST GLAD THE BRAKE DIDNT FAIL IN THE MOUNTAINS. IT WAS REALLY JUST LUCK, CANT BELI…
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WHILE LEAVING THE PARKING LOT AT WORK MY WIFE'S BRAKES FAILED WITHOUT WARNING, SHE WAS LUCKY NO CARS WERE COMING OR SHE WOULD HAVE BEEN HIT. SCARY CONSIDERING MY WIFE AND DAUGHTER RIDE IN THIS CAR EVERYDAY, AND WE TOOK IT ON VACATION TO COLORADO, JUST GLAD THE BRAKE DIDNT FAIL IN THE MOUNTAINS. IT WAS REALLY JUST LUCK, CANT BELIEVE THAT THERE HASN'T BEEN A MANDATORY RECALL FOR THIS PROBLEM. WELL THE GOOD NEWS IS FORD IS PAYING FOR THE REPAIR, THANKS FOR STEPPING UP AFTER THE FACT, INSTEAD OF DOING WHAT YOU SHOULD HAVE DONE WHEN YOU KNEW YOU HAD A PROBLEM. RECALL
NHTSA ODI #10863845
70,900 miles · May 8, 2016
Visibility/wiper
2012 FORD EDGE LIMITED: DRIVING DOWN THE DIVIDED HIGHWAY AT ABOUT 65 MPH, WITH NO VEHICLES IN FRONT/NEXT TO/ OR BEHIND ME, THE PANORAMIC SUNROOF EXPLODED AND SHATTERED. THIS WAS NOT DUE TO ANY IMPACT OR COLLISION OF ANY TYPE, TO INCLUDE DEBRIS, FLYING PEBBLES, ETC. THE SUNROOF EXPLODED OUTWARDS, WITH THE GLASS PUSHED UPWARDS. …
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2012 FORD EDGE LIMITED: DRIVING DOWN THE DIVIDED HIGHWAY AT ABOUT 65 MPH, WITH NO VEHICLES IN FRONT/NEXT TO/ OR BEHIND ME, THE PANORAMIC SUNROOF EXPLODED AND SHATTERED. THIS WAS NOT DUE TO ANY IMPACT OR COLLISION OF ANY TYPE, TO INCLUDE DEBRIS, FLYING PEBBLES, ETC. THE SUNROOF EXPLODED OUTWARDS, WITH THE GLASS PUSHED UPWARDS. ADDITIONALLY, THE GLASS WAS SHATTERED IN ALL FOUR CORNERS. THIS IS A DESIGN DEFECT, WITH DOCUMENTED RECALLS ACROSS MANY MAKES/MODELS. THIS EXACT SITUATION HAS HAPPENED TO HUNDREDS OF OTHER PEOPLE/VEHICLES WHETHER DRIVING AT HIGHWAY SPEEDS OR PARKED. IN EVERY CASE, THE SCENARIO APPEARS TO BE THE SAME: THE TEMPERED GLASS EXPLODED DUE TO DESIGN FAILURES WHILE OPERATING THE VEHICLE UNDER NORMAL / ROUTINE CONDITIONS. RECALL REQUESTED.
NHTSA ODI #10863812
Mileage unknown · May 7, 2016
Exterior Lighting
DOOR AJAR STAYS UN CAUSING INTERIOR KIGHTS TO REMAIN ON CAUSING SAFETY HAZARD AT NIGHT AND KILLS THE BATTERY. IT HAPPENS WHEN SITTING IN PARK AND WHILE DRIVING.
NHTSA ODI #10863700
Mileage unknown · May 3, 2016
Structure
DOOR AJAR WARNING REMAINS ON FOR DRIVER SIDE DOOR WHEN DOOR IS SHUT. ALSO INTERIOR LIGHT REMAINS ON.
NHTSA ODI #10862895
54,000 miles · Apr 30, 2016
Electrical System
DOOR AJAR WARNING COMES ON WHEN THE DOOR IS COMPLETELY CLOSED. IF YOU SLAM THE DOOR ENOUGH TIMES, IT MAY GO OUT. DOME LIGHTS STAY ON AND DEPLETES THE BATTERY. WARNING CHIME IS GOING OFF WHILE VEHICLE IS IN OPERATION.
NHTSA ODI #10862360
263,160 miles · Apr 28, 2016
Exterior LightingStructure
WHEN I GET IN MY FORD EDGE AND CLOSE MY DOOR, IT SAYS DRIVER DOOR AJAR, HAVE TO SLAM THE DOOR 4 OR 5 TIMES, AND INTERIOR LIGHT STAY ON AND WONT LOCK EITHER ,FAULTY LATCH. ITS A SAFETY ISSUE, WAS STATIONARY, THEN WHEN I WAS DRIVING IT CAME ON DRIVER DOOR AGAR
NHTSA ODI #10862111
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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