NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports70,550 miles · Jul 19, 2019
Service Brakes
ABS, MASTER CYLINDER AND BOOSTER FAILED. PROBLEM IS INFREQUENT SOFT PEDAL. 1. BOOSTER REPLACED UNDER FORD NOTICE 13N02C. BUT SOFT PEDAL PERSISTED OFF AND ON FOR MONTHS 2. NOW DEALER SAYS ABS AND MASTER CYLINDER ARE NOT WORKING RIGHT. 3. DEALER REQUESTED FINANCIAL ASSISTANCE FROM FORD AND NO REPLY. $1800 EST FOR REPAIRS 4. CAR I…
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ABS, MASTER CYLINDER AND BOOSTER FAILED. PROBLEM IS INFREQUENT SOFT PEDAL. 1. BOOSTER REPLACED UNDER FORD NOTICE 13N02C. BUT SOFT PEDAL PERSISTED OFF AND ON FOR MONTHS 2. NOW DEALER SAYS ABS AND MASTER CYLINDER ARE NOT WORKING RIGHT. 3. DEALER REQUESTED FINANCIAL ASSISTANCE FROM FORD AND NO REPLY. $1800 EST FOR REPAIRS 4. CAR IS SITTING AT THE DEALER FOR 2 WEEKS WITH NO RESOLUTION, TODAY IS 7/19/2019. WHY HAVE ALL THREE MAJOR BRAKING COMPONENTS FAILED ON THIS CAR? ONE PROBLEM, BOOSTER, FORD FIXED N/C BUT NOW THEY ARE NO HELP WITH THE OTHER TWO. IS THERE A DESIGN OR MFG PROBLEM WITH THE BRAKING SYSTEM? THE SOFT PEDAL IS VERY INFREQUENT BUT SCARY WHEN IT DOES HAPPEN. DEALER HAD DIFFICULTY FIGURING OUT THE ISSUES AS WE KEPT COMING BACK BUT BY THE TIME WE ARRIVED THE SOFT PEDAL WENT AWAY AND THE DEALER COULD NOT TEST IT. FINALLY WE CAME BACK AND THE PEDAL WAS SOFT AND THEY TESTED IT AND DETERMINED IT WAS THE ABS AND MASTER CYLINDER. DEALER SAYS CAR IS NOT SAFE TO DRIVE
NHTSA ODI #11233440
130,000 miles · Jul 17, 2019
Electrical SystemElectronic Stability Control (esc)Engine
MY FORD EDGE SHUT DOWN WHILE DRIVING DOWN THE ROAD. IT JUST SHUT OFF. YOU HAVE TO PUT IT BACK IN PARK IN ORDER TO START IT AGAIN. THIS HAPPENED WHILE GOING TO THE IN OUR TOWN STORE. I AM SO RELIEVED IT WAS NOT WHILE ON THE FREEWAY. HAD I BEEN ON THE FREEWAY, GOING AT FAST SPEEDS, IF THE CARS BEHIND ME WERE NOT PAYING ATTENTION I…
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MY FORD EDGE SHUT DOWN WHILE DRIVING DOWN THE ROAD. IT JUST SHUT OFF. YOU HAVE TO PUT IT BACK IN PARK IN ORDER TO START IT AGAIN. THIS HAPPENED WHILE GOING TO THE IN OUR TOWN STORE. I AM SO RELIEVED IT WAS NOT WHILE ON THE FREEWAY. HAD I BEEN ON THE FREEWAY, GOING AT FAST SPEEDS, IF THE CARS BEHIND ME WERE NOT PAYING ATTENTION I COULD HAVE BEEN HIT, OR WORSE KILLED. WHEN I TOOK IT TO THE SHOP I FOUND OUT THAT IT IS A KNOWN PROBLEM. IT'S TECHNICAL SERVICE BULLETIN 15-0178, ISSUED ON NOV 2015. WHAT I DON'T UNDERSTAND IS WHY THERE'S NOT A RECALL? IS SOMEONE GOING TO HAVE DO DIE FIRST? ATTACHED IS THE SERVICE RECALL. I'VE CONTACTED FORD, SPOKEN WITH EVERGREEN FORD IN ISSAQUAH (WHERE MY CAR CURRENTLY IS) AND FILED A COMPLAINT WITH THE ATTORNEY GENERAL HERE IN WASHINGTON STATE. *TR
NHTSA ODI #11232915
80,000 miles · Jul 15, 2019
Service Brakes
I HAVE EXPERIENCE BRAKE FAILURE 3 TIMES SINCE NOVEMBER 2018. I HAVE HAD NUMEROUS REPAIRS SUCH AS BRAKE BOOSTER REPLACEMENT, MASTER CYLANDER, FLUSHES,HCU ASSY REPLACEMENT AND MY BRAKES STILL GO OUT. ALL THE WHILE WITH MY CHILDREN IN THE CAR. I AM SCARED TO DRIVE IT ANYMORE
NHTSA ODI #11232016
65,000 miles · Jul 15, 2019
Electrical System
THE DOOR AJAR SENSOR IS SENDING FALSE SIGNALS THAT THE DRIVERS DOOR IS OPEN WHEN THEY ARE IN FACT IT IS CLOSED. THE FAULTY SENSOR TRIGGERS AN AUDIBLE WARNING, ACTIVATES A WARNING LIGHT AND CAUSES A "SHIFT TO PARK" MESSAGE BECAUSE THE COMPUTER MISTAKENLY BELIEVES THE VEHICLE HAS STOPPED (THIS HAS HAPPENED TWICE RECENTLY WHILE AT …
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THE DOOR AJAR SENSOR IS SENDING FALSE SIGNALS THAT THE DRIVERS DOOR IS OPEN WHEN THEY ARE IN FACT IT IS CLOSED. THE FAULTY SENSOR TRIGGERS AN AUDIBLE WARNING, ACTIVATES A WARNING LIGHT AND CAUSES A "SHIFT TO PARK" MESSAGE BECAUSE THE COMPUTER MISTAKENLY BELIEVES THE VEHICLE HAS STOPPED (THIS HAS HAPPENED TWICE RECENTLY WHILE AT A STOP LIGHT; VERY SCARY). DOME LIGHTS STAY ON, BATTERY IS DRAINED AND AT TIME DOORS UNLOCK AND CANNOT BE MANUALLY RE-LOCKED. THREE YEARS AGO I TOOK MY VEHICLE INTO THE DEALERSHIP TO BE FIXED ($380). THREE YEARS LATER, THE SAME ISSUE IS HAPPENING.
NHTSA ODI #11231876
32,000 miles · Jul 11, 2019
Electrical System
THE CAR ALARM GOES OFF AT RANDOM TIMES AT NIGHT.
NHTSA ODI #11230962
127,000 miles · Jul 9, 2019
Service Brakes
BRAKES QUIT WORKING WHILE EXECUTING A NORMAL STOP. PEDAL TO THE FLOOR. REPLACED ALL BRAKE COMPONENTS AND AFTER A MONTH OF REPAIRS MECHANIC SAID CAR IS NOT FIXABLE THAT I NEED TO JUNK THE CAR. UPON FURTHER RESEARCH I DISCOVERED THAT MANY OTHER VEHICLES WITH THE SAME MAKE AND MODEL HAVE THE EXACT SAME PROBLEMS
NHTSA ODI #11230456
147,013 miles · Jul 3, 2019
Service Brakes
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING 40 MPH, THE BRAKES FAILED. WHEN THE CONTACT ATTEMPTED TO BRAKE, THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW MASTER CYLINDER AND ABS BLEED MOT…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING 40 MPH, THE BRAKES FAILED. WHEN THE CONTACT ATTEMPTED TO BRAKE, THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW MASTER CYLINDER AND ABS BLEED MOTOR UNIT NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,013. THE CONSUMER STATED NO WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED.*JS
NHTSA ODI #11229281
100,000 miles · Jul 1, 2019
Service Brakes
BRAKING ISSUES EXACTLY AS A PRIOR ISSUE THAT WAS REPAIRED WITH BOOSTER REPAIR AS PART OF A CUSTOMER CAMPAIGN. DEALERSHIP AND THE FORD CUSTOMER SERVICE LINE STATES THAT THESE PARTS ARE NO LONGER COVERED OR A SAFETY CONCERN FOR THEM! ISSUE APPEARS UNEXPECTEDLY WHEN THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR, FEELS SOFT INITI…
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BRAKING ISSUES EXACTLY AS A PRIOR ISSUE THAT WAS REPAIRED WITH BOOSTER REPAIR AS PART OF A CUSTOMER CAMPAIGN. DEALERSHIP AND THE FORD CUSTOMER SERVICE LINE STATES THAT THESE PARTS ARE NO LONGER COVERED OR A SAFETY CONCERN FOR THEM! ISSUE APPEARS UNEXPECTEDLY WHEN THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR, FEELS SOFT INITIALLY THEN HARDENS AT THE LAST POSSIBLE MINUTE. IT HAPPENS INTERMITTENTLY AT FIRST AND IS UNRELIABLE AND UNSAFE! THIS HAPPENED AT 70 AND 100 THOUSAND MILES. THIS HAPPENS WHILE DRIVING UNDER VARYING CIRCUMSTANCES AND IS UNPREDICTABLE INITIALLY, VERY SAD THAT FORD IS NOT CONCERNED FOR A PREVIOUSLY LOYAL CUSTOMER!
NHTSA ODI #11228728
Mileage unknown · Jun 30, 2019
Electrical System
DOOR ADJAR LIGHT WILL NOT GO OFF.
NHTSA ODI #11228575
82,351 miles · Jun 28, 2019
Service BrakesUnknown Or Other
FROM JUNE 2018 TO JUNE 2019 I HAVE INVESTED OVER $4000 IN PRIMARILY THE BRAKING SYTEM OF MY CAR. I CONTINUE TO HAVE ISSUES WHEN AFTER FILLING MY GAS TANK THE CAR HESITATES IN STARTING. I HAVE REPLACED EVERYTHING THAT HAS TO DO WITH THE BREAKING SYSTEM FROM BRAKE PADS TO HCU SYSTEM TO THE ABS SYSTEM. EVEN THE NEW PARTS HAVE HAD T…
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FROM JUNE 2018 TO JUNE 2019 I HAVE INVESTED OVER $4000 IN PRIMARILY THE BRAKING SYTEM OF MY CAR. I CONTINUE TO HAVE ISSUES WHEN AFTER FILLING MY GAS TANK THE CAR HESITATES IN STARTING. I HAVE REPLACED EVERYTHING THAT HAS TO DO WITH THE BREAKING SYSTEM FROM BRAKE PADS TO HCU SYSTEM TO THE ABS SYSTEM. EVEN THE NEW PARTS HAVE HAD TO BE REPLACED BECAUSE THEY WERE FAULTY.
NHTSA ODI #11228282
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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