NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports102,000 miles · Nov 6, 2019
Service Brakes
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PARKING THE VEHICLE IN HIS GARAGE, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE EVENTUALLY ROLLED TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR FORD DALLAS/PLANO (LOCATED AT 8900 W PRESIDENT GEORGE BUSH HWY, D…
Read full complaint
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PARKING THE VEHICLE IN HIS GARAGE, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE EVENTUALLY ROLLED TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR FORD DALLAS/PLANO (LOCATED AT 8900 W PRESIDENT GEORGE BUSH HWY, DALLAS, TX 75252, (972) 985-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 102,000.
NHTSA ODI #11278512
72,000 miles · Oct 31, 2019
Service Brakes
BRAKES GO ALL THE WAY TO FLOOR. I HAVE HAD BRAKE BOOSTER REPLACED AND MASTER CYLINDER AND STILL THERE IS AN ISSUE. SEE THAT OTHER PEOPLE ARE HAVING SAME ISSUE AND THAT FORD NEEDS TO CHECK INTO THIS BEFORE SOMEBODY IS BADLY INJURED!
NHTSA ODI #11277329
125,000 miles · Oct 21, 2019
Service Brakes
BRAKES HAVE FAILED TWICE ON THIS VEHICLE IN DRIVEWAY.
NHTSA ODI #11269991
99,000 miles · Oct 15, 2019
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE STOPPED. THE CONTACT STATED THAT THE FAILURE BEGAN AROUND JANUARY OF 2019 AND HAD WORSENED. THE VEHICLE WAS TAKEN TO AN…
Read full complaint
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE STOPPED. THE CONTACT STATED THAT THE FAILURE BEGAN AROUND JANUARY OF 2019 AND HAD WORSENED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING; HOWEVER, AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 21, 2019. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
NHTSA ODI #11268472
120,000 miles · Sep 24, 2019
Service Brakes
DRIVING DOWN A STEEP HILL AFTER PICKING UP MY INFANT CHILD FROM DAYCARE MY BRAKES LOST ALL PRESSURE. MY BRAKES HAD DEPRESSED ALL THE WAY TO THE FLOOR BEFORE CATCHING ANY BRAKES AT ALL. I IMMEDIATELY THREW MY CAR INTO 1ST GEAR AND BEGAN MY VERY SLOW AND SCARY DESCENT INTO TOWN AND IMMEDIATELY INTO THE SERVICE STATION. I PARKED TH…
Read full complaint
DRIVING DOWN A STEEP HILL AFTER PICKING UP MY INFANT CHILD FROM DAYCARE MY BRAKES LOST ALL PRESSURE. MY BRAKES HAD DEPRESSED ALL THE WAY TO THE FLOOR BEFORE CATCHING ANY BRAKES AT ALL. I IMMEDIATELY THREW MY CAR INTO 1ST GEAR AND BEGAN MY VERY SLOW AND SCARY DESCENT INTO TOWN AND IMMEDIATELY INTO THE SERVICE STATION. I PARKED THE CAR, SHUT OFF THE ENGINE. WHEN THE TECHNICIAN CAME TO TEST DRIVE FOR ISSUES AS THERE WERE NO CODES BEING THROWN, THE CAR HAD REGAINED ITS NORMAL BRAKES. I HAD MISTAKENLY ASSUMED IT WAS A GLITCH OF SOME SORT AND TWO WEEKS LATER IT DID THE SAME THING IN THE MIDDLE OF DRIVING IN TOWN. I WAS ABLE TO PULL OVER, SHUT THE CAR DOWN AND RESTART THE ENGINE, BUT THIS TIME THE CAR DID NOT REGAIN THE BRAKES AS NORMAL AND IS STILL NOT DRIVEABLE WITH MY KIDS IN TOW. WE HAVE MANAGED TO PARK IT IN THE MEANTIME, BUT THIS IS EXTREMELY UNSAFE AND NEEDS TO BE INVESTIGATED.
NHTSA ODI #11257799
50,000 miles · Sep 23, 2019
Service Brakes
WHEN NORMALLY DEPRESSING THE BRAKE PEDAL, THE ABS INTERMITTENTLY ACTIVATES. ALSO, THE BRAKE PEDAL GETS SOFT. THERE ARE VERY NEW BRAKES ON MY 2012 FORD EDGE. THE LOCAL FORD DEALER, FORD CUSTOMER SERVICE HOTLINE ALL SAY THERE IS NO KNOWN ISSUE AS THIS. THERE ARE WEBSITE LISTING NUMEROUS ACCIDENTS INDICATING SAME ISSUES WHERE ABS A…
Read full complaint
WHEN NORMALLY DEPRESSING THE BRAKE PEDAL, THE ABS INTERMITTENTLY ACTIVATES. ALSO, THE BRAKE PEDAL GETS SOFT. THERE ARE VERY NEW BRAKES ON MY 2012 FORD EDGE. THE LOCAL FORD DEALER, FORD CUSTOMER SERVICE HOTLINE ALL SAY THERE IS NO KNOWN ISSUE AS THIS. THERE ARE WEBSITE LISTING NUMEROUS ACCIDENTS INDICATING SAME ISSUES WHERE ABS ACTIVATES, BRAKE PEDAL GOES TO THE FLOOR RESULTING IN AN ACCIDENT. THIS ISSUE NEEDS TO BE CORRECTED BY FORD AND A RECALL PERFORMED. SO FAR, NO KNOWN DEATHS BUT THERE HAVE BEEN MANY ACCIDENTS WITH INJURIES. THE ISSUE IS IN THE ABS, NOT THE BOOSTER, NOT THE MASTER CYLINDER. DISABLING THE ABS REMOVES THE ISSUE. FORD NEEDS TO FIX THIS PROBLEM ASAP BEFORE SOMEONE DIES.
NHTSA ODI #11257507
111,030 miles · Sep 20, 2019
Service Brakes
BREAKS ARE HARD AND THEN GO TO THE FLOOR. BREAK FLUED SEEMS TO BE LEAKING FROM THE BREAK BOOSTER. MY WIFE INHERITED THIS VEHICLE FROM HER MOTHER WHO HAS PARKINSON DISEASE AND CAN NO LONGER DRIVE. SHE TOOK OWNERSHIP ON OR ABOUT AUGUST 19, 2019. SHE HAS COMPLAINED ABOUT THE BREAKS, BUT THE PROBLEMS SEEMED TO COME AND GO. OVER…
Read full complaint
BREAKS ARE HARD AND THEN GO TO THE FLOOR. BREAK FLUED SEEMS TO BE LEAKING FROM THE BREAK BOOSTER. MY WIFE INHERITED THIS VEHICLE FROM HER MOTHER WHO HAS PARKINSON DISEASE AND CAN NO LONGER DRIVE. SHE TOOK OWNERSHIP ON OR ABOUT AUGUST 19, 2019. SHE HAS COMPLAINED ABOUT THE BREAKS, BUT THE PROBLEMS SEEMED TO COME AND GO. OVER THE PAST 2 DAYS THE BRAKES FAILED SEVERAL TIMES WITH HER NARROWLY AVOIDING MAJOR ACCIDENTS.AS SHE ATTEMPTED TO STOP AT LIGHTS IN A 45 MPH ZONE IN THE CITY OF FLOWER MOUND TX. THE CAR IS NOT SAFE TO DRIVE. MILLAGE IS CURRENTLY 11,1030.
NHTSA ODI #11256884
136,000 miles · Sep 18, 2019
Service Brakes
INTERMITTENT BRAKE FAILURE. FIRST OCCURRENCE ON 7/9/19. MOST RECENT, TODAY, 9/17/19. NO WARNING LIGHTS, SYSTEM SHOWS BRAKES ARE OK, FLUID LEVEL IS CONTINUALLY PERFECT. ABSOLUTELY NO WARNING. YOU GO TO APPLY BRAKES AND IT SUDDENLY GOES STRAIGHT TO THE FLOOR. FIRST 3 OCCURRENCES I WAS ABLE TO PUMP THE BRAKES HARD 3-6 TIMES AND IT …
Read full complaint
INTERMITTENT BRAKE FAILURE. FIRST OCCURRENCE ON 7/9/19. MOST RECENT, TODAY, 9/17/19. NO WARNING LIGHTS, SYSTEM SHOWS BRAKES ARE OK, FLUID LEVEL IS CONTINUALLY PERFECT. ABSOLUTELY NO WARNING. YOU GO TO APPLY BRAKES AND IT SUDDENLY GOES STRAIGHT TO THE FLOOR. FIRST 3 OCCURRENCES I WAS ABLE TO PUMP THE BRAKES HARD 3-6 TIMES AND IT GRADUALLY WENT BACK TO NORMAL. 4TH TIME RESULTED IN BRAKE FAILURE MULTIPLE TIMES OVER A 2-3 MILE PERIOD, CONTINUALLY PUMPING BRAKES. THEY WOULD START TO STIFFEN UP, BE SPONGY, FALL TO THE FLOOR AGAIN, STIFFEN UP, FAIL, SPONGY, ETC. THIS IS A SERIOUS SAFETY ISSUE AND THERE APPEARS TO BE NUMEROUS COMPLAINTS ABOUT THIS. HOW MANY CRASHES OR DEATHS WILL IT TAKE TO HOLD THE MANUFACTURER ACCOUNTABLE? THIS NEEDS TO BE INVESTIGATED THOROUGHLY, THE ISSUE NEEDS TO BE DETERMINED AND CORRECTED PRIOR TO THE LOSS OF LIFE OR SERIOUS INJURY. PREVIOUS COMPLAINTS SHOW COSTLY REPAIRS WITH NO RESULT OF THE ISSUE BEING CORRECTED. ALL 4 INSTANCES OF BRAKE FAILURE I HAVE EXPERIENCED I WAS IN MOTION, ON A COUNTY ROAD, THREE INSTANCES OF TURNING AND ONE GOING STRAIGHT.
NHTSA ODI #11256297
Mileage unknown · Sep 12, 2019
Service BrakesUnknown Or OtherVehicle Speed ControlCrash
"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY…
Read full complaint
"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY AND I ALMOST DIED ON THE WAY TO CHURCH. THE VEHICLE WOULD NOT STOP!!! IT FINALLY CAME TO A HALT AFTER BEEN STOPPED BY A PAVEMENT. I HAD TO CALL FORD FOR A TOW TRUCK (WHICH I HAD TO PAY FOR BUT THEY GAVE ME A DISCOUNT). MY CAR HAS BEEN WITH THEIR SERVICE DEPARTMENT FOR THREE DAYS NOW. THEY KEEP SAYING THAT THEY CANNOT FIND ANYTHING WRONG WITH IT - THIS WAS EXACTLY WHAT HAPPENED THE FIRST TIME AND 1-2 MONTHS LATER, WE ARE BACK AT THE EXACT SAME SPOT!! THERE ARE SEVERAL PEOPLE ONLINE WITH THE SAME ISSUE. THIS CAR IS NOT SAFE. WHO ELSE IS SUPPOSED TO DIAGNOSE A CAR BUT THE MANUFACTURER?!! IF THE MANUFACTURER CANNOT FIND WHAT IS WRONG WITH IT, THEN THE WORLD IS IN BIG TROUBLE. I THANK GOD FOR ALWAYS PROTECTING MYSELF AND MY FAMILY. MY VEHICLE WAS IN MOTION FROM HIGHWAY TO TURNING TO RED LIGHT. THIS CAR IS NOT SAFE FOR THE ROAD. **ON THE NEXT PAGE: I ANSWERED YES TO "WAS THERE A CRASH" - I DIDN'T CRASH INTO ANOTHER VEHICLE, I CRASHED INTO A PAVEMENT AT CHURCH THAT STOPPED THE CAR.
NHTSA ODI #11255110
60,000 miles · Sep 12, 2019
Service Brakes
INTERMITTENTLY, AT LOW SPEEDS THE BRAKE PEDAL IS HARD TO DEPRESS AND BRAKING IS DIFFICULT. IT OCCURS FREQUENTLY IN REVERSE AND LESS SO IN DRIVE.
NHTSA ODI #11255056
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration