NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reportsMileage unknown · Jul 18, 2020
Service Brakes
THIS IS AN UPDATE ON A PREVIOUS COMPLAINT, #11339451. AN INDEPENDENT AUTO REPAIR SHOP IN EL PASO, TX REPLACED THE MASTER CYLINDER WHICH DID NOT CORRECT THE PROBLEM. THEY REINSTALLED THE ORIGINAL MASTER CYLINDER AND BOTH MANUALLY BLED THE LINES AND THEN USED A COMPUTER ASSISTED BRAKE BLEEDER WHICH CORRECT THE PROBLEM. THEIR TOTAL…
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THIS IS AN UPDATE ON A PREVIOUS COMPLAINT, #11339451. AN INDEPENDENT AUTO REPAIR SHOP IN EL PASO, TX REPLACED THE MASTER CYLINDER WHICH DID NOT CORRECT THE PROBLEM. THEY REINSTALLED THE ORIGINAL MASTER CYLINDER AND BOTH MANUALLY BLED THE LINES AND THEN USED A COMPUTER ASSISTED BRAKE BLEEDER WHICH CORRECT THE PROBLEM. THEIR TOTAL CHARGE WAS $100.00 COMPARED TO THE ESTIMATE FROM A FORD DEALER WHICH WAS $2,176.12. THE ESTIMATE FROM THE FORD DEALER WAS TO REMOVE AND REPLACE THE MASTER CYLINDER AND THE ABS HSU MODULE. NEITHER PART WAS NEEDED, JUST BLEEDING THE LINES.
NHTSA ODI #11340111
73,030 miles · Jul 14, 2020
Service Brakes
WHILE DRIVING AT ABOUT 15 MPH IN A PARKING LOT AND HAVING GONE OVER A SPEED BUMP, I HEARD A CLUNK AND IMMEDIATELY HAD A SUPER SOFT BRAKE PEDAL. THE BRAKES STILL STOP THE CAR, BUT WITH DIFFICULTY. THE LOCAL FORD DEALER IN EL PASO, TX DIAGNOSED THE PROBLEMS AS A DEFECTIVE MASTER CYLINDER AND FAULTY ABS HCU MODULE. THE ESTIMATED CO…
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WHILE DRIVING AT ABOUT 15 MPH IN A PARKING LOT AND HAVING GONE OVER A SPEED BUMP, I HEARD A CLUNK AND IMMEDIATELY HAD A SUPER SOFT BRAKE PEDAL. THE BRAKES STILL STOP THE CAR, BUT WITH DIFFICULTY. THE LOCAL FORD DEALER IN EL PASO, TX DIAGNOSED THE PROBLEMS AS A DEFECTIVE MASTER CYLINDER AND FAULTY ABS HCU MODULE. THE ESTIMATED COST OF REPAIRS IS $2,176.12. CURRENT MILEAGE IS 73,070.
NHTSA ODI #11339451
90,600 miles · Jun 18, 2020
Service Brakes
WHILE DRIVING ON HIGHWAY WHEN ATTEMPTING TO BRAKE TO SLOW DOWN VEHICLE, BRAKE PEDAL FELT HARD/STIFF. AVOIDED A MULTI-CAR ACCIDENT POSSIBLY CAUSING MY DEATH ALONG WITH MY WIFE IN CAR. TOOK TO MECHANIC AND DIAGNOSED WITH FAULTY BRAKE BOOSTER. VEHICLE ONLY HAS 90,600 MILES ON 2012. *TR
NHTSA ODI #11329564
85,400 miles · Jun 15, 2020
Service Brakes
THIS IS THE SECOND TIME THAT THE BRAKES HAVE FAILED ON MY 2012 FORD EDGE. THE SYMPTOMS ARE IDENTICAL, SO I EXPECT THE PROBLEM TO BE IN THE BRAKE BOOSTER. THE BRAKES WORKED PROPERLY UNTIL THE FAILURE. SUDDENLY THE BRAKE PEDAL WENT DOWN TO THE FLOOR BUT THE BRAKES WERE NOT APPLIED. BOTH OCCURRENCES WERE IN JUNE, BUT 4 YEARS APART…
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THIS IS THE SECOND TIME THAT THE BRAKES HAVE FAILED ON MY 2012 FORD EDGE. THE SYMPTOMS ARE IDENTICAL, SO I EXPECT THE PROBLEM TO BE IN THE BRAKE BOOSTER. THE BRAKES WORKED PROPERLY UNTIL THE FAILURE. SUDDENLY THE BRAKE PEDAL WENT DOWN TO THE FLOOR BUT THE BRAKES WERE NOT APPLIED. BOTH OCCURRENCES WERE IN JUNE, BUT 4 YEARS APART. THE FIRST OCCURRENCE WAS AT 31,500 KM AND THE SECOND AT 85,400 KM. THE BOOSTER FAILURE IS A VERY SERIOUS PROBLEM AND SHOULD WARRANT A RECALL. *TR
NHTSA ODI #11328874
31,500 miles · Jun 15, 2020
Service Brakes
SUDDEN BRAKE FAILURE. BRAKE PEDAL GOES DOWN TO THE FLOORBOARD BUT BRAKES ARE NOT ENGAGED. UP TO THAT POINT THE BRAKES WERE FINE. THERE WAS NO GRADUAL SOFTENING OF THE PEDAL TO WARN ABOUT A PROBLEM. ONE MINUTE THE BRAKES WERE FINE. THE NEXT MOMENT THEY FAILED. LUCKILY THE CAR WAS MOVING SLOWLY AND THE MANUAL EMERGENCY/PARKING HAD…
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SUDDEN BRAKE FAILURE. BRAKE PEDAL GOES DOWN TO THE FLOORBOARD BUT BRAKES ARE NOT ENGAGED. UP TO THAT POINT THE BRAKES WERE FINE. THERE WAS NO GRADUAL SOFTENING OF THE PEDAL TO WARN ABOUT A PROBLEM. ONE MINUTE THE BRAKES WERE FINE. THE NEXT MOMENT THEY FAILED. LUCKILY THE CAR WAS MOVING SLOWLY AND THE MANUAL EMERGENCY/PARKING HAD TO BE USED TO STOP THE CAR THE PROBLEM IS A FAILURE OF THE BRAKE BOOSTER - WHICH HAD TO BE REPLACED. *TR
NHTSA ODI #11328870
70,000 miles · Jun 9, 2020
Fuel/propulsion System
DRIVING ON US HIGHWAY 27, 65 MPH AT NIGHT. CAR JUST STOPPED DEAD ON THE ROAD, NO WARNING, PLENTY OF GAS. I COULD HAVE BEEN KILLED! HAD IT TOWED TO FORD DEALER WAS TOLD IT WAS THE FUEL PUMP. I SEARCHED THE INTERNET AND FOUND FOR MY YEAR,MAKE AND MODEL A RECALL FOR THE FUEL PUMP. BUT, ACCORDING TO MY VIN MY VEHICLE ISN'T COVER…
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DRIVING ON US HIGHWAY 27, 65 MPH AT NIGHT. CAR JUST STOPPED DEAD ON THE ROAD, NO WARNING, PLENTY OF GAS. I COULD HAVE BEEN KILLED! HAD IT TOWED TO FORD DEALER WAS TOLD IT WAS THE FUEL PUMP. I SEARCHED THE INTERNET AND FOUND FOR MY YEAR,MAKE AND MODEL A RECALL FOR THE FUEL PUMP. BUT, ACCORDING TO MY VIN MY VEHICLE ISN'T COVERED. HOW IS THIS POSSIBLE SINCE ITS THE SAME PROBLEM ON THE SAME VEHICLES? *TR
NHTSA ODI #11327940
57,000 miles · Jun 5, 2020
Latches/locks/linkages
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING, THE FRONT DRIVER'S SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE REAR DRIVER'S SIDE DOOR AJAR WARNING LIGHT ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO BRADEN FORD LOCATED AT 9090 ALAMO DR, TAMPA, FL 33619,…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING, THE FRONT DRIVER'S SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE REAR DRIVER'S SIDE DOOR AJAR WARNING LIGHT ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO BRADEN FORD LOCATED AT 9090 ALAMO DR, TAMPA, FL 33619, WHO REPLACED THE FRONT DRIVER'S DOOR LATCH HOWEVER, THE REAR DRIVER'S SIDE DOOR LATCH WAS NOT INCLUDED IN THE MANUFACTURER SERVICE COVERAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000.
NHTSA ODI #11327360
145,000 miles · Jun 3, 2020
Structure
FORD EDGE WARNING STATES DRIVER DOOR IS OPEN WHEN IS IS SHUT. THE CAR BEEPS WHEN STOPPED WHILE DRIVING FOR THIS DRIVER DOOR WARNING. THE INTERIOR LIGHTS WILL ALSO STAY ON PERIODICALLY AFTER THE VEHICLE IS TURNED OFF BECAUSE OF THE FRONT DOOR OPEN WARNING. FORD KNOWS THIS IS A PROBLEM BECAUSE THEY HAVE ISSUED A FIELD SERVICE N…
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FORD EDGE WARNING STATES DRIVER DOOR IS OPEN WHEN IS IS SHUT. THE CAR BEEPS WHEN STOPPED WHILE DRIVING FOR THIS DRIVER DOOR WARNING. THE INTERIOR LIGHTS WILL ALSO STAY ON PERIODICALLY AFTER THE VEHICLE IS TURNED OFF BECAUSE OF THE FRONT DOOR OPEN WARNING. FORD KNOWS THIS IS A PROBLEM BECAUSE THEY HAVE ISSUED A FIELD SERVICE NOTICE. *TR
NHTSA ODI #11327061
130,000 miles · May 14, 2020
Service Brakes
I WAS DRIVING DOWN THE HIGHWAY, A CAR WENT TO TURN IN FRONT OF ME AND I WENT TO BRAKE TO SLOW DOWN AND MY PEDAL WENT TO THE FLOOR AND BARELY ANY BRAKE. IM 7 MONTHS PREGNANT AND HAD MY SON AND NIECE WITH ME. COULD HAVE BEEN IN A WRECK. MY VEHICLE HAS NEW BRAKES. *TR
NHTSA ODI #11324501
112,000 miles · May 12, 2020
Unknown Or Other
BLOWER MOTOR QUIT. IT'S NOT THE FUSE. VEHICLE WAS STATIONARY AND JUST STARTED. *TR
NHTSA ODI #11324322
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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