NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
168 reportsClear category filter56,000 miles · Mar 12, 2015
Structure
MY DRIVERS DOOR APPEARS TO NOT BE CLOSING BUT I KNOW IT IS SHUT. THE DOORS SENSOR SHOWS ON THE DASHBOARD THAT THE DOOR IS OPEN. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO SHUT. THIS IS A PROBLEM BECAUSE THE DOORS WILL NOT LOCK IF I AM DRIVING DOWN THE ROAD. THIS CAN BE VERY DANGEROUS WHEN TRAVELING. I WOULD LOVE TO SEE A…
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MY DRIVERS DOOR APPEARS TO NOT BE CLOSING BUT I KNOW IT IS SHUT. THE DOORS SENSOR SHOWS ON THE DASHBOARD THAT THE DOOR IS OPEN. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO SHUT. THIS IS A PROBLEM BECAUSE THE DOORS WILL NOT LOCK IF I AM DRIVING DOWN THE ROAD. THIS CAN BE VERY DANGEROUS WHEN TRAVELING. I WOULD LOVE TO SEE A RECALL ON THIS BECAUSE I HAVE DONE NOTHING AND I WAS TOLD BY MY LOCAL FORD DEALERSHIP THAT I WILL HAVE TO PAY $370.00 TO GET IT FIXED AND I JUST DON'T SEE THAT AS FAIR AND REASONABLE. *TR
NHTSA ODI #10693982
31,500 miles · Mar 8, 2015
Electrical SystemStructure
DRIVERS DOOR AJAR LIGHT ILLUMINATED WHEN DOOR IS CLOSED....NOT ALLOWING THE DOOR TO LOCK WHILE IN MOTION. *TR
NHTSA ODI #10692873
Mileage unknown · Feb 27, 2015
Structure
DOOR AJAR LIGHT KEEPS COMING ON, TELLING ME THAT MY DOOR IS OPEN WHEN IT IS NOT. THIS IS THE SECOND TIME HAPPENING IN A 6 MONTH PERIOD.... *TR
NHTSA ODI #10691162
25,000 miles · Feb 26, 2015
Electrical SystemInterior LightingStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WARNING LIGHT ILLUMINATED EVEN THOUGH THE DOOR WAS CLOSED SECURELY. IN ADDITION, THE INTERIOR DOME LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DOOR AJAR SENSOR WAS REPLACED. THE FAILURE RECURRED TWO YEARS LAT…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WARNING LIGHT ILLUMINATED EVEN THOUGH THE DOOR WAS CLOSED SECURELY. IN ADDITION, THE INTERIOR DOME LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DOOR AJAR SENSOR WAS REPLACED. THE FAILURE RECURRED TWO YEARS LATER. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
NHTSA ODI #10690784
32,000 miles · Feb 20, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FOUR INTERIOR DOORS FAILED TO LOCK. IN ADDITION, THE FRONT DRIVER SIDE DOOR WARNING INDICATOR ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED SECURELY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO SPRAYED A LUBRICANT TO THE FRONT DRIVER SIDE DOOR BUT THE FAILURE PERSISTE…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FOUR INTERIOR DOORS FAILED TO LOCK. IN ADDITION, THE FRONT DRIVER SIDE DOOR WARNING INDICATOR ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED SECURELY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO SPRAYED A LUBRICANT TO THE FRONT DRIVER SIDE DOOR BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
NHTSA ODI #10689531
39,500 miles · Feb 11, 2015
Latches/locks/linkagesStructure
THE DRIVER DOOR LATCH SENSOR WENT BAD. IT KEEPS SAYING THAT THE DOOR IS AJAR. WHEN IT IS NOT. THIS IS A REAL SAFETY ISSUE. FOR EXAMPLE, WHAT IF I DON'T CLOSE MY DOOR COMPLETELY, I WOULD EXPECT THIS WARNING TO COME ON. BUT RIGHT NOW THE DOOR WARNING IS ALWAYS ON. SO I REALLY DON'T KNOW IF MY DOOR IS PROPERLY CLOSED OR…
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THE DRIVER DOOR LATCH SENSOR WENT BAD. IT KEEPS SAYING THAT THE DOOR IS AJAR. WHEN IT IS NOT. THIS IS A REAL SAFETY ISSUE. FOR EXAMPLE, WHAT IF I DON'T CLOSE MY DOOR COMPLETELY, I WOULD EXPECT THIS WARNING TO COME ON. BUT RIGHT NOW THE DOOR WARNING IS ALWAYS ON. SO I REALLY DON'T KNOW IF MY DOOR IS PROPERLY CLOSED OR NOT. SO FAR I AM "SLAMMING MY DOOR SHUT" TO ENSURE THAT IT IS PROPERLY CLOSED. *TR
NHTSA ODI #10682750
40,000 miles · Jan 29, 2015
Electrical SystemExterior LightingStructure
-DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED -INTERIOR LIGHTS STAYS ON -INABILITY TO LOCK DOORS WHILE IN VEHICLE -FAULTY LATCH *TR
NHTSA ODI #10679751
30,000 miles · Jan 14, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR WARNING INDICATOR CHIME MULTIPLE TIMES. THE CONTACT MENTIONED THAT THE LIGHTING ON THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CLEANED THE SENSOR. HOWEVER, THE FAILURE RECURRED…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR WARNING INDICATOR CHIME MULTIPLE TIMES. THE CONTACT MENTIONED THAT THE LIGHTING ON THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CLEANED THE SENSOR. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000. UPDATED 03/10/15*LJ UPDATED 06/17/2015 *JS
NHTSA ODI #10672518
69,235 miles · Jan 13, 2015
Structure
THE 'VEHICLE DOOR AJAR' WARNING ON DASH WILL NOT EXTINGUISH. THIS EFFECTS THE INTERIOR DOOR LIGHTS, THE WARNING CHIMES, AND THE DOOR LOCKS. THIS PROBLEM IS RELATED TO THE DRIVERS DOOR LATCH ASSEMBLY WHICH HAS FAILED! *TR
NHTSA ODI #10672073
37,000 miles · Dec 18, 2014
Electrical SystemStructure
THE FRONT DRIVER DOOR LATCH IS NOT WORKING PROPERLY. IT FAILS TO CLOSE. *TR
NHTSA ODI #10667194
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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