NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
168 reportsClear category filter50,000 miles · Jul 8, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT CONTINUOUSLY ILLUMINATED WHEN THE DOOR WAS COMPLETELY CLOSED. THE FAILURE CAUSED THE INTERNAL DOME LIGHTS TO REMAIN ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. ALSO, THE CONTACT NOTICED THAT THE DOORS FAILED TO STAY LOC…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT CONTINUOUSLY ILLUMINATED WHEN THE DOOR WAS COMPLETELY CLOSED. THE FAILURE CAUSED THE INTERNAL DOME LIGHTS TO REMAIN ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. ALSO, THE CONTACT NOTICED THAT THE DOORS FAILED TO STAY LOCKED WHILE DRIVING. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER STATED THAT THE SENSOR INSIDE THE DOOR MIGHT NEED TO BE REPLACED; HOWEVER, THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #10732747
29,000 miles · Jul 6, 2015
Structure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR AJAR WARNING LAMP LIGHT STAYED LIT WHEN THE DOOR WAS CLOSED INDICATING A MALFUNCTION OR FAILURE. THE FAILURE WAS CAUSING THE INTERNAL DOME LIGHT TO REMAIN ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TO BE TAKEN TO AN AUTHORIZED D…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR AJAR WARNING LAMP LIGHT STAYED LIT WHEN THE DOOR WAS CLOSED INDICATING A MALFUNCTION OR FAILURE. THE FAILURE WAS CAUSING THE INTERNAL DOME LIGHT TO REMAIN ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TO BE TAKEN TO AN AUTHORIZED DEALER TO INSPECT AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. PAM
NHTSA ODI #10732268
42,000 miles · Jul 4, 2015
StructureUnknown Or Other
DOOR AJAR COMES ON WHEN I START THE VEHICLE. THIS CAUSES THE DOME LIGHT TO COME ON AND I CAN ONLY GET THE SENSOR TO GO OFF WHEN I DRIVE FORWARD AND OPEN AND CLOSE THE DOOR WHILE DRIVING. AT NIGHT, THE DOME LIGHT PREVENTS ME FROM SEEING BEHIND ME WHEN REVERSING, BUT I'M UNABLE TO USE MY "TRICK" OF GOING FORWARD AND OPENING AND CL…
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DOOR AJAR COMES ON WHEN I START THE VEHICLE. THIS CAUSES THE DOME LIGHT TO COME ON AND I CAN ONLY GET THE SENSOR TO GO OFF WHEN I DRIVE FORWARD AND OPEN AND CLOSE THE DOOR WHILE DRIVING. AT NIGHT, THE DOME LIGHT PREVENTS ME FROM SEEING BEHIND ME WHEN REVERSING, BUT I'M UNABLE TO USE MY "TRICK" OF GOING FORWARD AND OPENING AND CLOSING THE DOOR TO GET THE SENSOR TO GO OFF UNTIL I AM FULLY BACKED UP. THE SENSOR ALSO TELLS MY VEHICLE THAT THE DOOR IS OPEN EVEN WHEN I EXIT THE VEHICLE CAUSING THE DOME LIGHT TO STAY ON ALL NIGHT AND I'M WORRIED ABOUT IT DRAINING THE BATTERY.
NHTSA ODI #10731976
57,000 miles · Jul 1, 2015
Structure
DRIVERS DOOR AJAR WARNING WILL NOT GO OFF. THIS IS MAKING THE INTERIOR LIGHTS TO REMAIN ON, THE DOOR WON'T LOCK WILL IN THE CAR. NEED HELP IN GETTING THIS TO BE HANDLED BY FORD MOTOR COMPANY.
NHTSA ODI #10731542
44,000 miles · May 17, 2015
Electrical SystemExterior LightingStructure
MY DRIVER SIDE DOOR DOES NOT REGISTER AS CLOSED. THE CABIN LIGHTS STAY ON AND THE DOORS DON'T ALWAYS LOCK BECAUSE THE CAR THINKS THE DOOR IS AJAR WHEN IT IS NOT. WHEN DRIVING THE CAR I GET AN ALARM IN THE DASHBOARD THAT CONTINUALLY STATES THE DRIVER SIDE DOOR IS AJAR.
NHTSA ODI #10716910
50,000 miles · May 12, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WOULD NOT CLOSE PROPERLY AND WOULD SET OFF THE ALARM. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SENSOR IN THE DOOR THAT CONFIRMS THE DOOR IS CLOSED AND LOCKED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MI…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WOULD NOT CLOSE PROPERLY AND WOULD SET OFF THE ALARM. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SENSOR IN THE DOOR THAT CONFIRMS THE DOOR IS CLOSED AND LOCKED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10715932
60,000 miles · May 7, 2015
Structure
THE WARNING LIGHT AND SOUND FOR THE DRIVER DOOR BEING AJAR COMES ON AND STAYS ON. THE INTERIOR LIGHT STAYS ON WHILE DRIVING BECAUSE OF THIS AND WILL STAY ON AFTER THE CAR IS OFF AND DOORS ARE LOCKED OR UNLOCKED. I'VE TAKEN IT INTO THE DEALERSHIP TO HAVE IT FIXED AND WAS TOLD IT WAS SIMPLY THE SENSOR NEEDING TO BE CLEANED. AFT…
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THE WARNING LIGHT AND SOUND FOR THE DRIVER DOOR BEING AJAR COMES ON AND STAYS ON. THE INTERIOR LIGHT STAYS ON WHILE DRIVING BECAUSE OF THIS AND WILL STAY ON AFTER THE CAR IS OFF AND DOORS ARE LOCKED OR UNLOCKED. I'VE TAKEN IT INTO THE DEALERSHIP TO HAVE IT FIXED AND WAS TOLD IT WAS SIMPLY THE SENSOR NEEDING TO BE CLEANED. AFTER I HAD IT FIXED AND PAID TO HAVE IT FIXED, THE PROBLEM BEGAN AGAIN ABOUT TWO MONTHS LATER. I'VE FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THE FORD EDGE AND OWNERS ARE HAVING TO PAY TO GET IT FIXED. *TR
NHTSA ODI #10715242
40,000 miles · May 1, 2015
Structure
DRIVE DOOR AJAR ON PANEL, DOORS WON'T LOCK, INTERIOR LIGHT STAYS ON INITIALLY, WHILE DRIVING IT WILL SAY TO SHIFT TO PARK DUE TO THE DOOR AJAR...WHEN YOU ACCELERATE, THE DOORS DO NOT LOCK LIKE NORMAL. AFTER TURNING CAR OFF SOMETIMES CAN'T LOCK TO VEHICLE AND THE INTERIOR LIGHT STAYS ON FOR ABOUT 5 MINUTES. *TR
NHTSA ODI #10714136
31,000 miles · May 1, 2015
Electrical SystemStructure
WHEN DRIVER'S DOOR IS CLOSED, THE "DOOR AJAR" LIGHT IS STILL ON THE DISPLAY. YOU CAN SLAM THE DOOR HARD SEVERAL TIMES BEFORE IT WILL GO OFF. MANY TIMES, IT REAPPEARS AFTER YOU BEGIN DRIVING. THIS CAUSES A SAFETY HAZARD TO MY FAMILY BECAUSE MY WIFE IS NOT ABLE TO LOCK THE DOORS WHEN INSIDE THE CAR. (THE "DOOR AJAR" WILL NOT ALLO…
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WHEN DRIVER'S DOOR IS CLOSED, THE "DOOR AJAR" LIGHT IS STILL ON THE DISPLAY. YOU CAN SLAM THE DOOR HARD SEVERAL TIMES BEFORE IT WILL GO OFF. MANY TIMES, IT REAPPEARS AFTER YOU BEGIN DRIVING. THIS CAUSES A SAFETY HAZARD TO MY FAMILY BECAUSE MY WIFE IS NOT ABLE TO LOCK THE DOORS WHEN INSIDE THE CAR. (THE "DOOR AJAR" WILL NOT ALLOW IT TO BE LOCKED). *TR
NHTSA ODI #10713989
51,000 miles · Apr 30, 2015
Electrical SystemStructure
DRIVE DOOR AJAR ON PANEL, DOORS WON'T LOCK, INTERIOR LIGHT STAYS ON INITIALLY, WHILE DRIVING IT WILL SAY TO SHIFT TO PARK DUE TO THE DOOR AJAR...WHEN YOU ACCELERATE, THE DOORS DO NOT LOCK LIKE NORMAL. AFTER TURNING CAR OFF SOMETIMES CAN'T LOCK TO VEHICLE AND THE INTERIOR LIGHT STAYS ON FOR ABOUT 5 MINUTES. *TR
NHTSA ODI #10713862
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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