IN SEPTEMBER 2017, I WAS PULLING INTO A BANK WITH MY 2012 FORD EDGE. I APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. I TRIED REAPPLYING THEM BUT ONCE AGAIN HAD ALMOST NO BRAKING POWER TO STOP. AFTER COMING TO A STOP WITH THE PARKING BRAKE I TURNED THE CAR OFF THEN BACK ON. STILL NO BRAKE PRESSURE, BUT A WHISTLE SORT OF SQU…
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IN SEPTEMBER 2017, I WAS PULLING INTO A BANK WITH MY 2012 FORD EDGE. I APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. I TRIED REAPPLYING THEM BUT ONCE AGAIN HAD ALMOST NO BRAKING POWER TO STOP. AFTER COMING TO A STOP WITH THE PARKING BRAKE I TURNED THE CAR OFF THEN BACK ON. STILL NO BRAKE PRESSURE, BUT A WHISTLE SORT OF SQUEAK WHEN RELEASING THE BRAKE. I CONTACTED HUB CITY FORD IN LAFAYETTE, LA AND BROUGHT IT IN FOR REPAIRS (SEPT 11). THERE WAS A RECALL ON THE BRAKE BOOSTER WHICH THEY AGREED WAS THE PROBLEM, AND THEY REPLACED. REPLACING THE BOOSTER DID NOT RESOLVE THE ISSUE, AND THE DEALERSHIP SAID THE MASTER CYLINDER NEEDED TO BE REPLACED, EVEN THOUGH THERE WERE NO SYMPTOMS INDICATING AN ISSUE (NO ENGINE LIGHT, NO LEAKS, NO GRADUAL LOSS IN PRESSURE). THEY REPLACED THE MASTER CYLINDER, THEN CALLED TO TELL ME THERE IS STILL NO BRAKE PRESSURE. NOW THEY ARE SAYING THE HCU NEEDS TO BE REPLACED, AND IT WILL COST $1200. THERE WAS NO WARNING THAT THIS WAS GOING OUT, AND TO MY KNOWLEDGE, DOESN'T SHOW UP ON ANY TYPE OF DIAGNOSTICS. I CONTACTED FORD, AND THEY CREATED A CASE (CAS-13144337) BUT WOULD NOT TELL ME IF THERE WERE OTHER COMPLAINTS WITH THE SAME ISSUE. BY CHECKING ONLINE, I SEE THAT THIS HAS HAPPENED MANY TIMES TO MANY CAR OWNERS WITH NO WARNING. THE DEALERSHIP TOLD ME THAT OFTENTIMES THEY REPLACE THE POWER BOOSTER (RECALL ISSUE) AND ULTIMATELY END UP REPLACING OTHER COMPONENTS THAT ARE THE REAL PROBLEM. THE REPLACED BOOSTERS ARE BEING REPORTED BACK TO FORD, BUT MAYBE THE OTHER COMPONENTS ARE NOT BECAUSE THEY ARE NOT UNDER RECALL (BUT CLEARLY SHOULD BE).
NHTSA ODI #11024845
62,609 miles · Sep 21, 2017
Service Brakes
WHILE TURNING INTO A PARKING LOT ON 6/26/17, MY BRAKES FAILED - WENT TO THE FLOOR AND I KEPT GOING - SLOWLY SINCE I WAS TURNING. DEALERSHIP SENT A WRECKER BECAUSE I WAS AFRAID TO DRIVE THE VEHICLE. IT WAS THE BRAKE BOOSTER THAT HAD FAILED. I HAD JUST HAD NEW REAR BRAKES PUT ON 5/16/17 AND WENT BACK BECAUSE OF CLUNKING NOISE …
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WHILE TURNING INTO A PARKING LOT ON 6/26/17, MY BRAKES FAILED - WENT TO THE FLOOR AND I KEPT GOING - SLOWLY SINCE I WAS TURNING. DEALERSHIP SENT A WRECKER BECAUSE I WAS AFRAID TO DRIVE THE VEHICLE. IT WAS THE BRAKE BOOSTER THAT HAD FAILED. I HAD JUST HAD NEW REAR BRAKES PUT ON 5/16/17 AND WENT BACK BECAUSE OF CLUNKING NOISE WHEN I APPLIED THE BRAKE ON 6/1/17. I UNDERSTAND THAT THIS HAS HAPPENED TO OTHER 2012 FORD EDGES AND WANTED YOU TO ADD MY VEHICLE TO THE LIST. COULD HAVE BEEN REALLY BAD IF I HAD BEEN DRIVING FAST AND FASTER AND SUDDENLY NEEDED TO STOP!
NHTSA ODI #11024831
84,000 miles · Jun 30, 2017
Service Brakes
I COULD BARELY STOP THE CAR. I WAS IN THE MOUNTAINS AND THERE WAS NO FORD DEALER IN THAT TOWN. I TOOK IT TO A LOCAL SHOP AND THEY SAID I SHOULD NOT DRIVE OVER A MOUNTAIN PASS. THERE WAS A RECALL FOR THE BRAKE BOOSTER. I HAD IT FIXED AND NOW FORD IS REFUSING TO PAY ME BACK. THEY STATE IT IS NOT A SAFETY RECALL.
NHTSA ODI #11002580
88,000 miles · Jun 14, 2017
Service Brakes
BRAKES PRESS DOWN TO THE FLOOR AND WILL NOT STOP. SOMETIMES THE BRAKES ARE VERY HARD AND I'LL HAVE TO PUMP THEM. PUMPING STILL DOESNT GUARANTEE A COMPLETE STOP.
NHTSA ODI #10995259
70,862 miles · Jun 6, 2017
Service Brakes
THE CAR WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. THE PEDAL FELT HARD AND THE CAR CONTINUED TO ROLL. IT CAME TO A STOP ON MY LAWN. I TOOK THE CAR TO MY FORD DEALER AND THEY IMMEDIATELY KNEW IT WAS THE BRAKE BOOSTER. IF I HAD BEEN IN TRAFFIC I MIGHT HAVE HAD A COLLISION OR WORSE. I DROVE IN MY DRIVEWAY AND HIT THE BRAKE…
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THE CAR WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. THE PEDAL FELT HARD AND THE CAR CONTINUED TO ROLL. IT CAME TO A STOP ON MY LAWN. I TOOK THE CAR TO MY FORD DEALER AND THEY IMMEDIATELY KNEW IT WAS THE BRAKE BOOSTER. IF I HAD BEEN IN TRAFFIC I MIGHT HAVE HAD A COLLISION OR WORSE. I DROVE IN MY DRIVEWAY AND HIT THE BRAKES VERY HARD AND AFTER THREE PANIC STOPS THEY SEEMED TO WORK. I PUT THE CAR AWAY AND THE SAME THING HAPPENED THE NEXT DAY. I DID THREE PANIC STOPS AND THE BRAKES BEGAN TO WORK. I THEN TOOK THE VEHICLE TO BOUCHER FORD WHERE THE SERVICE WRITER NEW WHAT THE PROBLEM WAS AS SOON AS I TOLD HER WHAT HAD HAPPENED. WHY IS THIS NOT A RECALL? MY CAR HAD NON-FUNCTIONING BRAKES! IF THERE WAS A RECALL I WAS NEVER NOTIFIED. I BOUGHT THE CAR NEW AND HAVE NOT CHANGED MY ADDRESS SINCE I BOUGHT THE VEHICLE. I HAVE SERVICED MY CAR SINCE NEW AT THE FORD DEALERSHIP.
NHTSA ODI #10993559
70,000 miles · May 15, 2017
Service Brakes
OCCASIONALLY WHEN BRAKING (WHEN THE VEHICLE IS IN MOTION), THE BRAKE PEDAL BECOMES VERY SOFT AND IT FEELS LIKE YOU HAVE NO BRAKES FOR THE FIRST 3/4 OF THE PEDAL. EVENTUALLY YOU CAN SLOW DOWN AND COME TO A STOP BUT YOU HAVE TO MAKE SURE YOU GIVE YOURSELF A LOT OF ROOM AS IT TAKES A GREATER AMOUNT OF TIME TO STOP THE VEHICLE THAN …
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OCCASIONALLY WHEN BRAKING (WHEN THE VEHICLE IS IN MOTION), THE BRAKE PEDAL BECOMES VERY SOFT AND IT FEELS LIKE YOU HAVE NO BRAKES FOR THE FIRST 3/4 OF THE PEDAL. EVENTUALLY YOU CAN SLOW DOWN AND COME TO A STOP BUT YOU HAVE TO MAKE SURE YOU GIVE YOURSELF A LOT OF ROOM AS IT TAKES A GREATER AMOUNT OF TIME TO STOP THE VEHICLE THAN NORMAL. THIS FAILURE IS SPORADIC BUT HAS OCCURRED ON NUMEROUS OCCASIONS - ESPECIALLY WHEN IT IS RAINING WHICH IS EVEN SCARIER AS YOU DEFINITELY WANT SOLID BRAKES WHEN DRIVING IN THE RAIN. BUT, IT HAS ALSO HAPPENED ON COMPLETELY DRY DAYS. WHEN THE CAR IS ON AND IN PARK, AND YOU PUSH THE BRAKE PEDAL YOU ALSO HEAR A "THUD" SOUND, AND CAN FEEL A VIBRATION IN THE GEAR SHIFT. WE HAVE BROUGHT THIS PROBLEM TO THE DEALER MULTIPLE TIMES AND THEY CONTINUE TO TELL US NOTHING IS WRONG, BUT IT APPEARS FROM READING OTHERS' POSTS THAT THE BRAKE BOOSTER HAS FAILED. WE ARE TAKING IT IN ONE MORE TIME TOMORROW AND WILL PUSH FOR RESOLUTION, BUT THIS REALLY FEELS LIKE SOMETHING FORD SHOULD ADDRESS AS A RECALL AS IT IS A MAJOR SAFETY ISSUE.
NHTSA ODI #10985810
85,000 miles · Apr 26, 2017
Service Brakes
THE BRAKES ARE NOT WORKING PROPERLY. WHEN I PUT MY FOOT ON THE BRAKE, IT TAKES SEVERAL FEET BEFORE THE CAR WILL STOP. IF I WERE TO HAVE AN EMERGENCY, I COULDN'T STOP IN TIME TO AVOID IT. THIS OCCURS WHEN I AM DRIVING AND ATTEMPT TO STOP WHETHER I AM DRIVING FORWARD OR BACKING UP.
NHTSA ODI #10980967
80,000 miles · Apr 19, 2017
Service BrakesSteeringCrashInjury
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, THE VEHICLE WAS SHIFTED INTO NEUTRAL CAUSING THE VEHICLE TO SWERVE RIGHT AND HOPPED INTO A DITCH AND CRASH INTO A TREE. THE CONTACT SUSTAINED A LEFT HAND A…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, THE VEHICLE WAS SHIFTED INTO NEUTRAL CAUSING THE VEHICLE TO SWERVE RIGHT AND HOPPED INTO A DITCH AND CRASH INTO A TREE. THE CONTACT SUSTAINED A LEFT HAND AND CHEST INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING YARD. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #10979344
80,000 miles · Feb 22, 2017
Service Brakes
MY VEHICLE IS EXPERIENCING THE CONDITIONS DETAILED IN FORD'S OWNER NOTIFICATION PROGRAM 13N02 BUT THE DEALER AND FORD ARE CLAIMING THE BRAKE BOOSTER WAS REPAIRED IN APRIL 2014 PRIOR TO ME TAKING OWNERSHIP UNDER THE FORD CERTIFIED USED CAR PROGRAM AND NO FURTHER FINANCIAL ASSISTANCE TOWARDS THE REPAIR WOULD BE PROVIDED. I WOULD…
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MY VEHICLE IS EXPERIENCING THE CONDITIONS DETAILED IN FORD'S OWNER NOTIFICATION PROGRAM 13N02 BUT THE DEALER AND FORD ARE CLAIMING THE BRAKE BOOSTER WAS REPAIRED IN APRIL 2014 PRIOR TO ME TAKING OWNERSHIP UNDER THE FORD CERTIFIED USED CAR PROGRAM AND NO FURTHER FINANCIAL ASSISTANCE TOWARDS THE REPAIR WOULD BE PROVIDED. I WOULD HAVE TO PAY AND THE QUOTE IS APPROACHING $800 + TO FIX THE CONCERN. MY VEHICLE HAS THE SPONGY BRAKE AS DETAILED ALONG WITH THE HISSING NOISE WHEN THE BRAKES ARE PRESSED. I HAVE TO PUSH THE PEDAL ALL THE WAY DOWN TO THE FLOOR IN ORDER TO STOP THE VEHICLE.
NHTSA ODI #10956256
65,500 miles · Jan 3, 2017
Service Brakes
SOMETIMES WHEN THE ABS ACTIVATES THE BRAKE PEDAL BECOMES VERY SOFT, YOU CAN STILL STOP BUT YOU HAVE VERY LITTLE BRAKING FOR THE FIRST 3/4 OF THE PEDAL. I HAVE FIGURED OUT THAT I CAN REST THE ABS CONTROL MODULE BY GOING IN TO THE CAR WASH AND ACTIVATING THE ABS A FEW TIMES. I THINK THE PROBLEM IS THE HCU AND I COULD HAVE ONE PUT…
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SOMETIMES WHEN THE ABS ACTIVATES THE BRAKE PEDAL BECOMES VERY SOFT, YOU CAN STILL STOP BUT YOU HAVE VERY LITTLE BRAKING FOR THE FIRST 3/4 OF THE PEDAL. I HAVE FIGURED OUT THAT I CAN REST THE ABS CONTROL MODULE BY GOING IN TO THE CAR WASH AND ACTIVATING THE ABS A FEW TIMES. I THINK THE PROBLEM IS THE HCU AND I COULD HAVE ONE PUT IN BUT THIS SEEMS TO ME TO BE A DESIGN FAILURE AND SHOULD BE COVERED UNDER A RECALL. ITS ONLY HAPPENED A COUPLE OF TIMES WHEN DRIVING DURING ICY CONDITIONS BUT IT SHOULD NOT HAPPEN AND COULD CAUSE AN ACCIDENT. *TR
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2012 Ford Edge Problems, Complaints & Recalls | Skip That Year
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