NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
462 reportsClear category filter41,000 miles · Dec 8, 2014
Electrical System
STARTED SEEING THE WARNING INFO., THAT THE DRIVER DOOR WAS 'AJAR,' EVEN THOUGH IT WAS CLOSED. THIS WAS INTERMITENT, NOW HAPPENS ALL THE TIME. REPORTED THIS TO THE DEALER, BUT OF COURSE, WE ARE OUTSIDE THE 36K WARRANTY. DEALER WANTS TO CHARGE $450 TO REPLACE AND APPEARS THIS IS AN ISSUE WITH A LOT OF THEIR VEHICLES, SO PERHAPS …
Read full complaint
STARTED SEEING THE WARNING INFO., THAT THE DRIVER DOOR WAS 'AJAR,' EVEN THOUGH IT WAS CLOSED. THIS WAS INTERMITENT, NOW HAPPENS ALL THE TIME. REPORTED THIS TO THE DEALER, BUT OF COURSE, WE ARE OUTSIDE THE 36K WARRANTY. DEALER WANTS TO CHARGE $450 TO REPLACE AND APPEARS THIS IS AN ISSUE WITH A LOT OF THEIR VEHICLES, SO PERHAPS THIS SHOULD BE A RECALL OR THEY SHOULD EXTEND THE COVERAGE AND REPAIR AT N/C. *TR
NHTSA ODI #10662847
43,440 miles · Dec 5, 2014
Electrical SystemExterior Lighting
DOOR AJAR LIGHT CAME ON AND DOES NOT GO OFF. DOOR IS FULLY CLOSED. THIS CAUSES THE OVERHEAD LIGHTS TO STAY ON FOR SOME TIME MAKING IT HARD TO SEE WHEN DRIVING AT NIGHT. THIS ALSO CAUSES THE WARNING BELLS TO GO OFF INTERMITTENTLY WHILE DRIVING. A LIGHT WILL GO ON TELLING YOU TO SHIFT INTO PARK WHILE DRIVING DOWN THE ROAD. VERY …
Read full complaint
DOOR AJAR LIGHT CAME ON AND DOES NOT GO OFF. DOOR IS FULLY CLOSED. THIS CAUSES THE OVERHEAD LIGHTS TO STAY ON FOR SOME TIME MAKING IT HARD TO SEE WHEN DRIVING AT NIGHT. THIS ALSO CAUSES THE WARNING BELLS TO GO OFF INTERMITTENTLY WHILE DRIVING. A LIGHT WILL GO ON TELLING YOU TO SHIFT INTO PARK WHILE DRIVING DOWN THE ROAD. VERY DISTRACTIVE. DOOR LOCKS DO NOT FUNCTION PROPERLY WHICH CAN BE DANGEROUS IN ITSELF. DEALER TELLS ME THIS IS A FAULTY DOOR AJAR SENSOR. THEY WANT $500 TO MAKE MY CAR SAFE TO DRIVE. SEARCHING THE WEB SHOWS THAT THIS IS AN ONGOING PROBLEM WITH FORD PRODUCTS THAT THEY ARE QUITE AWARE OF. I FEEL FORD SHOULD BE RESPONSIBLE FOR SAFETY RELATED ISSUES ON THEIR PRODUCTS AND THAT A RECALL SHOULD BE ISSUED TO MAKE THESE CARS SAFE. THANK YOU *TR
NHTSA ODI #10662361
21,345 miles · Dec 2, 2014
Electrical System
DRIVER DOOR AJAR WARNING COMES UP EVEN THOUGH THE DOOR IS CLOSED. I HAD THIS "FIXED" AT TEAM FORD IN LAS VEGAS EARLIER THIS YEAR, AND IT IS COMING ON AGAIN. *JS
NHTSA ODI #10661843
69,000 miles · Nov 25, 2014
Electrical SystemPower Train
THE BATTERY WAS GOING DEAD WHEN VEHICLE LEFT OFF AND PARKED OVERNIGHT. THE GEAR SHIFT IS NOT COMMUNICATING THAT THE VEHICLE IS IN PARK AND THE DISPLAYS WOULD COME ON AND DRAIN THE BATTERY OVERNIGHT. THE ERROR WAS MIS-DIAGNOSED AND A NEW BATTERY WAS PURCHASED. THE ISSUES CONTINUED AND THE DEALERSHIP STATES IT IS THE GEAR SHIFT…
Read full complaint
THE BATTERY WAS GOING DEAD WHEN VEHICLE LEFT OFF AND PARKED OVERNIGHT. THE GEAR SHIFT IS NOT COMMUNICATING THAT THE VEHICLE IS IN PARK AND THE DISPLAYS WOULD COME ON AND DRAIN THE BATTERY OVERNIGHT. THE ERROR WAS MIS-DIAGNOSED AND A NEW BATTERY WAS PURCHASED. THE ISSUES CONTINUED AND THE DEALERSHIP STATES IT IS THE GEAR SHIFTER WIRING. THIS SHOULD BE A RECALL ITEM, THERE IS NOTHING TO BE DONE IN NORMAL DAILY USE THAT COULD HAVE PREVENTED THIS. *TR
NHTSA ODI #10660825
34,000 miles · Nov 23, 2014
Electrical System
DRIVERS SIDE DOOR AJAR ALARM WILL NOT CLEAR. DOOR IS FULLY SHUT, BUT DOOR AJAR ALARM IS ALWAYS ON, INTERIOR LIGHT IS ON AND DOORS WILL NOT LOCK. *TR
NHTSA ODI #10660333
100,000 miles · Nov 21, 2014
Electrical System
DOOR AJAR SENSOR WAS BAD ON THE DRIVERS DOOR. THE DOOR AJAR LIGHT WOULD STAY ON CONSTANTLY. *TR
NHTSA ODI #10660178
26,000 miles · Nov 12, 2014
Electrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
NHTSA ODI #10654305
Mileage unknown · Nov 11, 2014
Electrical System
DOOR SENSOR IS NOT WORKING PROPERLY. "DOOR AJAR" NOTICE CONTINUES TO STAY ON, EVEN THOUGH THE DOORS ARE ALL CLOSED. IT APPEARS THIS ISSUE IS NOT UNDER WARRANTY AND WILL COST SEVERAL HUNDRED DOLLARS TO REPAIR AT THE DEALERSHIP. *TR
NHTSA ODI #10654269
59,500 miles · Nov 2, 2014
Electrical System
THE DRIVER SIDE DOOR AJAR SENSOR IS MALFUNCTIONING. EVEN THOUGH DOOR APPEARS CLOSED, THE SENSOR INDICATES IT IS NOT CLOSED. THIS RESULTS IN THE DOME LIGHTS BEING ON, EVEN WHEN DRIVING AT NIGHT, MAKING IT DIFFICULT TO SEE THE ROAD. IT ALSO REGULARLY TELLS ME TO PUT THE CAR INTO PARK, EVEN WHEN DRIVING 65 MPH DOWN THE ROAD. *TR
NHTSA ODI #10651908
37,000 miles · Oct 18, 2014
Electrical System
BOTH DRIVER AND FRONT PASSENGER DOORS AJAR SENSORS DO NO WORK PROPERLY. THE DOORS ARE SHUT AND THE VEHICLE SENSORS DO NOT REFLECT THAT. *TR
NHTSA ODI #10648553
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration