Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 17 of 23 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Seats. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports0 injury reports
What owners actually said
23 reports
Mileage unknown · Mar 13, 2014
Steering
2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO STEERING COLUMN SHAFT RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE VEHICLE WOULD BE INSPECTED. HOWEVER, THE CONSUMER STATED ACCORDING TO THE RECALL NOTICE, THE PART WOULD BE REPLACED, AS WELL AS INSPECTING OTTER PARTS. THE SERVICE REPRESENTATIVE RESPONDED AG…
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2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO STEERING COLUMN SHAFT RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE VEHICLE WOULD BE INSPECTED. HOWEVER, THE CONSUMER STATED ACCORDING TO THE RECALL NOTICE, THE PART WOULD BE REPLACED, AS WELL AS INSPECTING OTTER PARTS. THE SERVICE REPRESENTATIVE RESPONDED AGAIN, BY SAYING, FIRST THERE WOULD BE AN INSPECTION TO DETERMINE IF THE PART NEEDED TO BE REPLACED. THE CONSUMER STATED HE DID NOT WANT TO WASTE A DAY, JUST FOR AN INSPECTION. SO HE DECIDED TO MAKE AN APPOINTMENT WITH ANOTHER ESTABLISHMENT, TO HAVE TO PART REPLACED.*JB
NHTSA ODI #10568470
37,002 miles · Nov 25, 2013
EnginePower Train
CAR STALLS WHEN IN HIGH SPEED PASSING GEAR. TURNS OVER, WILL NOT RESTART. HAPPENED MULTIPLE TIMES. WAS TOLD BY DEALER THIS MODEL HAS A HISTORY OF THIS EVENT. *TR
NHTSA ODI #10553794
10,000 miles · Oct 23, 2013
Wheels
TL* THE CONTACT OWNS A 2011 FORD CROWN VICTORIA POLICE PACKAGE. THE CONTACT STATED THAT THE FRONT RIMS WOULD BECOME CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. TH…
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TL* THE CONTACT OWNS A 2011 FORD CROWN VICTORIA POLICE PACKAGE. THE CONTACT STATED THAT THE FRONT RIMS WOULD BECOME CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 10,900. ...UPDATED 12-23-13 *BF
NHTSA ODI #10549219
116,034 miles · Sep 2, 2013
Structure
I LIVE IN THE STATE OF FLORIDA, AND IN MAY 2013, I PURCHASED A FORMER WISCONSIN POLICE VEHICLE, 2011 CROWN VICTORIA FROM VAN HORN MOTORS OF MILWAUKEE IN WISCONSIN. APPROXIMATELY ONE MONTH LATER, AFTER DISCOVERING RUST PARTICLES ON MY GARAGE FLOOR, I NOTICED THE ENTIRE UNDERCARRIAGE, INCLUDING BUT NOT LIMITED TO THE INTERMEDIATE …
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I LIVE IN THE STATE OF FLORIDA, AND IN MAY 2013, I PURCHASED A FORMER WISCONSIN POLICE VEHICLE, 2011 CROWN VICTORIA FROM VAN HORN MOTORS OF MILWAUKEE IN WISCONSIN. APPROXIMATELY ONE MONTH LATER, AFTER DISCOVERING RUST PARTICLES ON MY GARAGE FLOOR, I NOTICED THE ENTIRE UNDERCARRIAGE, INCLUDING BUT NOT LIMITED TO THE INTERMEDIATE STEERING SHAFT, MUFFLERS AND BRAKE LINES ARE COMPLETELY COVERED IN RUST. THIS PROBLEM WAS BROUGHT TO THE ATTENTION OF THE DEALERSHIP VIA EMAILS WITH NUMEROUS PHOTOS ATTACHED. NO REPLY WAS EVER RECEIVED, NOR WAS THIS PROBLEM MADE AWARE TO ME EITHER BY LANDLINE, EMAIL OR ANY OTHER FORM OF COMMUNICATION. IN JULY AND PART OF AUGUST 2013, I TOOK IT UPON MYSELF TO PHYSICALLY WASH, WIRE BRUSH, SAND, PRESSURE WASH, PRIME AND PAINT THE ENTIRE UNDERCARRIAGE. SINCE I HAD TO THIS WHILE LYING UNDERNEATH THE VEHICLE THE WHOLE PROCESS TOOK ME FIVE DAYS TO COMPLETE AND APPROXIMATELY $250.00 IN EQUIPMENT USAGE, PURCHASES AND LABOR. BEFORE AND AFTER PHOTOS ARE AVAILABLE EFFECTIVE IMMEDIATELY. I REALLY WOULD LIKE TO KNOW, EITHER FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THE CENTER FOR AUTO SAFETY AND/OR FORD MOTORS, HOW I CAN PLEASE BE REIMBURSED? *JS
NHTSA ODI #10538335
20,000 miles · Jun 27, 2013
Service BrakesSteeringSuspension
STEERING THIS CAR WAS A NIGHTMARE ALWAYS PULLING TO THE RIGHT. ALSO BRAKES CONSTANTLY GRABBING AND SCREECHING. ALSO HEADLIGHT AND SUSPENSION PROBLEMS. WAS NOT HAPPY WITH THIS CAR FROM START BUT WAS SLAMMED INTO BY DEALERSHIP AND CHASE... I AM A SENIOR CITIZEN 76 YEARS OLD. PLEASE HELP. *TR
NHTSA ODI #10522077
14,222 miles · Oct 1, 2012
SteeringSuspension
INSPECTION FOUND DISLOCATED BUSHING. *TR
NHTSA ODI #10478033
25,200 miles · Oct 1, 2012
SteeringSuspension
INSPECTION FOUND DISLOCATED BUSHING. *TR
NHTSA ODI #10478028
77,000 miles · Sep 21, 2012
Steering
INSPECTION FOUND THE LOWER COLUMN BUSHING DISLODGED FROM TUBE AND SHAFT WORKING OUT OF SPLINE. *TR
NHTSA ODI #10476621
54,000 miles · Sep 21, 2012
Steering
INSPECTION FOUND LOWER BUSHING OF STEERING COLUMN DISLODGED AND SHAFT WORKING OUT OF SPLINE. *TR
NHTSA ODI #10476620
12,000 miles · Jul 22, 2012
Seats
MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. …
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MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. I ALSO HAVE HAD A GREAT AMOUNT OF TROUBLE WITH NECK PAIN. I HAVE SINCE HAD TO SEE A DOCTOR ABOUT THIS. THE HEAD RESTS THAT ARE IN THE VEHICLE ARE CAUSING MY HEAD TO BE PUSHED FORWARD AND STRAINING THE MUSCLES IN MY NECK. I'M SHOCKED TO LEARN THAT THIS HASN'T ALREADY BEEN A RECALL FOR FORD. *TR
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Consequence & remedy
Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Consequence & remedy
Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2011 Ford Crown Victoria Problems, Complaints & Recalls | Skip That Year
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