1999 Ford Contour

NAR 06/19/2003. *MR THE CONSUMER HAD HIS VEHICLE TOWED TO VISTA FORD APPROX 3 TIMES IN ONE MONTH FOR A BROKEN FUEL PUMP THAT NEEDED TO BE REPLACED.THE VEHICLE HAD A B ROKEN RADIO ANTENNA AND A VIBRATION WHICH WAS COMING FROM THE TIRES. IN ADDITION TO ALL THE OTHER PROBLEMS THE DASHBOARD WAS COMING APART AND THE FLOOR MATERIAL UNDER THE HOOD OF THE DRIVER AND PASSENGER SEAT WAS COMING APART. FORD HAS NOT OFFERED ANY ASSISTANCE IN EXPEDITING FEES AND COST OF REPAIRS. PLEASE ASSIST IN RESOLVING MATTERS. *CB *JB

DASHBOARD HAS WARPED UPWARD AND RIGID AIR PLASTIC GRIL POPPED OUT OF LOCATION. WARPING HAS BECOME PROGRESSIVELY WORSE OVER TIME AND IS BEGINNING TO OBSTRUCT LOWER EDGE OF WINDSHIELD AT CENTER OF DASH. DEALER SAYS THEY ARE AWARE OF PROBLEM BUT SERVICE BULLETIN AUTHORIZING REPAIR UNDER WARRANTY HAS EXPIRED. THEY SAY CUSTOMER MUST PAY $1,400 TO REPLACE ENTIRE DAHBOARD TO EFFECT REPAIR. CAR IS 40 MONTHS OLD AND HAS ONLY 28,000 MILES.*AK

THE DASH BOARD ON MY 1999 CONTOUR HAS CURLED BACK AND THE VENT MECHANISM HAS COME OUT. NOW, THE DEFROSTER IS OBSTRUCTED AND DOES NOT DEFROST MY WINDSHIELD PROPERLY. MY WINDSHIELD HAS NOW CRACKED. THE DEALER SAID THIS WAS THE SUBJECT OF A RECALL, BUT THE RECALL IS NOW "EXPIRED".OTHER PROBLEMS WITH THE CAR: THE RADIO SPEAKERS HAVE FAILED. THE DRIVER'S SIDE WERE REPLACE UNDER MY WARRANTY, BUT NOW THAT I AM OUT OF THE WARRANTY, THE PASSENGER SIDE SPEAKERS ARE SHOT; THE DOME LIGHT DOES NOT TURN ON WHEN I OPEN THE DRIVER'S DOOR BUT IT DOES WHEN THE OTHER DOORS ARE OPENED; MY BLOWER MOTOR STOPPED WORKING AND I HAD TO HAVE IT REPLACED, AND IT NOW SMELLS LIKE IT IS BURNING WHEN I USE IT.*AK

OVER THE PAST THREE YEARS, THE DEFROSTER PANEL IN MY 1999 FORD CONTOUR HAS WARPED AND BECOME LOOSE. THE DEALER HAS FIXED THE COMPLAINT 5 TIMES, BUT THE RECURRENCE LEADS ME TO BELIEVE, THERE IS ESSENTIALLY A FLAW IN THE DESIGN. WHEN THE PANEL WARPS, THE AIR FROM THE DEFROSTER IS NOT DIRECTED PROPERLY AND DOES NOT DEFROST THE WINDSHIELD EFFICIENTLY, THUS LEADING TO A VISIBILITY HAZARD. *JB

THE VEHICLE HAD POOR GAS MILEAGE. THE DRIVERS WINDOW JAMMED. THE RUBBER PIECE AROUND THE FRAME OF THE RIGHT SIDE REAR PASSENGER'S SEAT CONSTANTLY CAME OFF. THE SHOULDER HARNESS ON DRIVER'S SIDE AND IN THE REAR SEATS TWISTED AND JAMMED. THE DASHBOARD COVER CAME LOOSE. THE RADIO OPERATED POORLY. THE TRUNK LATCH OFTEN REQUIRED MULTIPLE PULLS TO OPEN THE TRUNK. THE AIR BAG LIGHT INTERMITTENTLY CAME ON. WHILE DRIVING THERE WAS A WHINING/GRINDING NOISE. *AK *NLM

DASHBOARD IS CURLING UP FROM THE WINDSHIELD. SINCE THIS HAS STARTED THE VENT FOR THE DEFOGGING SYSTEMS HAS POPPED COMPLETELY OUT, THE WARNING BELL FOR THE LIGHTS LEFT ON AND KEY IN IGNITION HAVE STOPPED WORKING AND THE RADIO CUTS IN AND OUT. I TOOK IT TO MY AUTO REPAIR SHOP WHO CONTACTED MY EXTENDED WARRANTY COMPANY (WHO SUPPOSEDLY COVER ME BUMPER TO BUMPER ACCORDING TO THE DEALER I BOUGHT THE CAR FROM) WHO STATE IF IT IS NOT SAFETY RELATED THEY DON'T COVER IT. I THEN WENT TO A LOCAL DEALERSHIP WITH THE PROBLEM AS THE CAR IS A 1999 WITH BARELY 40,000 MILES AND EXPRESSED MY CONCERN ABOUT THE THINGS THAT HAVE STOPPED WORKING AS WELL AS THE FACT THAT AS THE DASH ROLLS BACK IT WILL DEPLOY THE PASSENGER SIDE AIR BAG. THE DEALER STATED IT WAS NOT THEIR PROBLEM EVEN THOUGH THEY STATED THAT THE EARLIER MODELS HAD THE SAME PROBLEM WHICH APPARENTLY WAS NEVER FIXED AND GAVE ME FORD CUSTOMER SERVICE. I THEN CONTACTED FORD WHO AFTER 5 DAYS INFORMED ME THAT THEY FELT IT WAS NOT THEIR PROBLEM, THAT I SHOULD TAKE IT TO MY LOCAL DEALER AND PAY APPROXIMATELY $1800 TO $2000 FOR A NEW DASH TO BE INSTALLED BUT THAT I SHOULD SAVE MY PAPERWORK AFTER THE REPAIRS ARE DONE IN CASE OF ANY FURTHER TROUBLE. SINCE THE DASH IS IN PERFECT CONDITION ASIDE FROM THE CURLING, NO CRACKS, DISCOLORATION OR DRYING OUT I DON'T FEEL I SHOULD PAY TO HAVE THIS PROBLEM RESOLVED. IF YOU CAN ASSIST PLEASE LET ME KNOW. *NLM