MY CAR STOPPED RUNNING WHILE I WAS IN MOTION AT AROUND 45 MPH. FORTUNATELY, TRAFFIC WAS LIGHT AND I WAS ABLE TO MOVE MY DISABLED VEHICLE TO A SAFE LOCATION OFF THE ROADWAY. THE COMPUTER WAS DETERMINED TO BE THE PROBLEM AND WAS REPLACED. AFTER PICKING UP THE CAR FROM THE DEALER, I DROVE AROUND THIRTY MILES AND NOTICED THAT THE…
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MY CAR STOPPED RUNNING WHILE I WAS IN MOTION AT AROUND 45 MPH. FORTUNATELY, TRAFFIC WAS LIGHT AND I WAS ABLE TO MOVE MY DISABLED VEHICLE TO A SAFE LOCATION OFF THE ROADWAY. THE COMPUTER WAS DETERMINED TO BE THE PROBLEM AND WAS REPLACED. AFTER PICKING UP THE CAR FROM THE DEALER, I DROVE AROUND THIRTY MILES AND NOTICED THAT THE "CHECK ENGINE" LIGHT WAS ON. RETURNING TO THE DEALER, I WAS INFORMED IT WAS A FAULTY SENSOR. I REPLACED THAT, AND ABOUT 4 MILES LATER, THE CAR DIED AGAIN, WHILE I WAS ON THE ROAD, IN MOTION. THE DEALER MECHANIC SAID IT WAS A FAULTY WIRING HARNESS WHICH WOULD COST $2000 TO $4000 TO REPAIR. WE TOOK IT TO ANOTHER MECHANIC WHO GOT THE CAR RUNNING AGAIN FOR $1400, AND THE CAR HAS DIED AGAIN. I AM SEEKING TO FILE A COMPLAINT AND REQUEST THAT YOU INVESTIGATE THE WIRING HARNESS ON 98 FORD CONTOUR SE'S AND FIND OUT IF OTHER DRIVERS ARE HAVING THIS PROBLEM, SINCE I WAS LUCKY TWICE. IF IT HAD BEEN ON THE FREEWAY, I MIGHT NOT HAVE BEEN.
NHTSA ODI #10040822
18,000 miles · Sep 2, 2003
Electrical SystemEngine And Engine CoolingExterior Lighting
CONSTANT PROBLEMS WITH THE VEHICLE. ALTERNATOR, FUEL TANK, GEAR SHIFT INDICATOR, COMPUTER SENSOR'S (VARIABLE CAM TIMING OVER RETARDED), AUTOMATIC SHIFT LABORED AND FAILS, COOLING FAN MOTOR, ETC. THIS VEHICLE IS IN SOME FORM OF REPAIR SHOP ON A REGULAR BASIS. HAVE I DRIVEN A FORD LATELY? YES, AND SORRY I CHOSE TO DO SO. *AK
NO DASH LIGHTS, BACK-UP, OR LICENSE PLATE LIGHT. TOOK TO DEALER AND DASH LIGHTS WERE FIXED $200.PLUS. BUT NO CLOCK LIGHT, LICENSE PLATE LIGHT OR BACK-UP LIGHTS. ALL FUSES WHERE CHECKED AND OK.*AK
NHTSA ODI #10020870
Mileage unknown · Apr 18, 2003
Electrical System
THE INSTRUMENT PANEL WARPED AND WAS REPAIRED. MR SCC
NHTSA ODI #10015692
Mileage unknown · Feb 27, 2003
Electrical System
THE HEATER WENT OUT IN OUR CAR, SO WE DECIDED TO FIX IT AT HOME. AFTER TAKING OUT THE BAD PART, WE DISCOVERED IT WAS MELTED. I DECIDED TO CHECK THE WEB TO SEE IF YET ANOTHER RECALL HAD BEEN ISSUED. INDEED IT HAD. WE DON'T REMEMBER BEING NOTIFIED. I CALLED THE DEALERSHIP TO SCHEDULE A REPAIR. THEY FIXED IT. ONE MONTH LATER…
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THE HEATER WENT OUT IN OUR CAR, SO WE DECIDED TO FIX IT AT HOME. AFTER TAKING OUT THE BAD PART, WE DISCOVERED IT WAS MELTED. I DECIDED TO CHECK THE WEB TO SEE IF YET ANOTHER RECALL HAD BEEN ISSUED. INDEED IT HAD. WE DON'T REMEMBER BEING NOTIFIED. I CALLED THE DEALERSHIP TO SCHEDULE A REPAIR. THEY FIXED IT. ONE MONTH LATER, OUR HEATER BLOWER MOTOR WENT OUT. WE BELIEVE THIS IS IN DIRECT CORRELATION TO THE HEATER BLOWER RESISTOR THAT WAS MELTED. WE ENDED UP PAYING OUT OF POCKET TO GET A NEW HEATER BLOWER MOTOR, BUT NOT AFTER TRYING TO CONTACT FORD CUSTOMER SERVICES. WHEN WE CONTACTED THEM, WE COULD NOT TALK TO A MANAGER ( THEY WOULD HAVE TO CALL US BACK WHEN IT WAS CONVENIENT FOR THEM). THEY CALLED BACK THREE TIMES. ALL THREE TIMES WE WERE OUT, WHEN WE CALLED THEM BACK WE WERE TOLD THAT WE WOULD HAVE TO WAIT TO BE CALLED BACK AT FORDS CONVENIENCE. AFTER THE THIRD TIME THEY CALLED AND WE WEREN'T HOME, THEY SAID THEY COULDN'T BE BOTHERED WITH OUR COMPLAINT ANYMORE. WHILE WE WERE AT THE DEALERSHIP TO PICK UP OUR CAR, WE INSISTED SOMEONE FROM FORD TALK TO US. THEY LIED AND SAID OUR COMPLAINT HAD NOTHING TO DO WITH THE RECALL AND THEY KNOW THIS BECAUSE THEY TALKED TO THE SERVICE MANAGER. WE KNOW THEY LIED BECAUSE HE WAS OUT ALL DAY, AND WE ASKED HIM IF HE TALKED TO FORD AND HE SAID NO. THE SERVICE MANAGER DID FINALLY SAY THAT THE PART THAT WAS MELTED DID CONTRIBUTE GREATLY TO THE DEMISE OF THE HEATER BLOWER MOTOR, BUT THAT FORD WOULD NOT PAY FOR IT. HE SAID OTHER PEOPLE HAD THIS SAME PROBLEM. I AM NOT SURE OF THE EXACT DATES.*JB
NHTSA ODI #10008222
Mileage unknown · Sep 11, 2002
Electrical System
WHILE DRIVING 50MPH HEAT WAS EXTREMLY HOT COMING FROM UNDER THE DASHBOARD.*AK
NHTSA ODI #8018449
Mileage unknown · Aug 29, 2002
Electrical System
INTERMITTENTLY VEHICLE BRAKE LIGHTS AND TURN SIGNAL LIGHTS WILL NOT OPERATE WHEN VEHICLE RAN OVER A BUMP OR POTHOLE. VEHICLE BEEN TO THE DEALER ON FIVE OCCASIONS, AND PROBLEM IS STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
NHTSA ODI #8017594
Mileage unknown · Jul 24, 2002
Electrical SystemEngine And Engine CoolingSteering
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. ONE DAY THE VEHICLE STALLED 12 TIMES. THE ENGINE LIGHT HAS BEEN ILLUMINATED SINCE PURCHASED. NLM THE VEHICLE STALLED THE SECOND DAY THE CONSUMER EVER DROVE IT. THE BLOWER ON THE A/C AND HEATER FAILED. ON ONE OCCASION THE VEHICLE WOULDN'T START. IT TURNED O…
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THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. ONE DAY THE VEHICLE STALLED 12 TIMES. THE ENGINE LIGHT HAS BEEN ILLUMINATED SINCE PURCHASED. NLM THE VEHICLE STALLED THE SECOND DAY THE CONSUMER EVER DROVE IT. THE BLOWER ON THE A/C AND HEATER FAILED. ON ONE OCCASION THE VEHICLE WOULDN'T START. IT TURNED OUT THE PROBLEM WAS WITH THE ALARM SYSTEM. *NM
NHTSA ODI #566836
Mileage unknown · Jul 23, 2002
Electrical System
TURN SIGNAL ELECTRICAL HARNESS MALFUNCTION, NO 4-WAY OR TURN SIGNAL AT ALL. REPLACED WITH ANOTHER ELECTRICAL HARNESS, WORKED FOR ABOUT 3 WEEKS THEN MALFUNCTIONED AGAIN, THIS TIME LEFT TURN SIGNAL INOP AT THE HARNESS(SOMETIMES IT WORKS, SOMETIMES IT DOESN'T.)
NHTSA ODI #764619
Mileage unknown · May 17, 2002
Electrical System
ALTERNATOR ORIGINALLY REPLACED ON 06/04/2001,PART FAILED ON 05/16/2002. *AK
VEHICLE DESCRIPTION: PASSENGER VEHICLES BUILT AT THE KANSAS CITY ASSEMBLY PLANT AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS MAY FRACTURE AS A RESULT OF CORROSION IN HIGH CORROSION ENVIRONMENTS. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Consequence & remedy
Consequence: SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
Remedy: DEALERS WILL INSTALL SPRING CATCHER BRACKETS. OWNER NOTIFICATION BEGAN OCTOBER 23, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Consequence & remedy
Consequence: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A FIRE.
Remedy: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
VEHICLE DESCRIPTION: BI-FUEL VEHICLES. THESE VEHICLES MAY HAVE A FUEL TANK FILLER PIPE GROMMET THAT COULD HAVE BEEN DAMAGED DURING THE INSTALLATION OF THE BI-FUEL SYSTEM. IF THE GROMMET IS DAMAGED, FUEL COULD LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE. DEALERS WILL REPLACE THE FUEL TANK FILLER PIPE GROMMET.
Consequence & remedy
Consequence: IF THE GROMMET IS DAMAGED, FUEL COULD LEAK. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: DEALERS WILL REPLACE THE FUEL TANK FILLER PIPE GROMMET.
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Consequence & remedy
Consequence: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE AIR BAG SENSOR WIRING PIGTAIL INSULATION CAN BECOME BRITTLE AND CRACK OVER TIME DUE TO ACCUMULATION OF WATER IN THE PIGTAIL PROTECTIVE CONVOLUTE IN COMBINATION WITH HIGH UNDERHOOD TEMPERATURES RELATED TO THE ROUTING OF THE WIRING PIGTAIL NEAR THE RADIATOR. THIS CAN RESULT IN ENVIRONMENTAL STRESS CRACKING OF THE INSULATION.
Consequence & remedy
Consequence: IN SOME CASES, THE AIR BAG WARNING LIGHT CAN ILLUMINATE AND THE AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM DISABLED.
Remedy: DEALERS WILL INSTALL AIR BAG SENSORS WITH REVISED WIRING INSULATION. IN ADDITION, VEHICLES WHICH HAVE THE AIR BAG WARNING LIGHT ILLUMINATED WILL HAVE A NEW AIR BAG DIAGNOSTIC MONITOR INSTALLED.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE ACCELERATOR CABLE MAY HAVE BEEN MANUFACTURED WITH A BURR ON OR NEAR THE END OF THE CABLE SLEEVE INTERIOR. THIS BURR COULD FRAY THE CORE WIRE RESULTING IN THE ACCELERATOR NOT RETURNING TO IDLE WHEN THE ACCELERATOR IS RELEASED.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN THE THROTTLE STICKING, BINDING, OR CAUSING HIGH ENGINE RPM.
Remedy: DEALERS WILL INSTALL A REVISED ACCELERATOR CABLE THAT HAS A FLARED CONDUIT SLEEVE END AND MOLDED ON END FITTING.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TERMINALS AT THE HEADLIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING.
Consequence & remedy
Consequence: THE DAMAGE COULD RESULT IN DISTORTION OF THE TERMINAL CAUSING AN OPEN CIRCUIT IN THE INSTRUMENT PANEL ILLUMINATION, PARKING LAMP, AND TAIL LAMP CIRCUITS.
Remedy: DEALERS WILL INSTALL A HEADLAMP SWITCH WIRING CONNECTOR CONTAINING BRONZE TERMINALS AND AN INSPECTION, AND REPLACEMENT IF NECESSARY, OF THE HEADLAMP SWITCH.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FLOOR SHIFT AUTOMATIC TRANSMISSION CONTROL CAN BE DAMAGED IF SUBJECTED TO CERTAIN INTERIOR CLEANING PRODUCTS. THE GEAR POSITION INDICATOR CAN DETERIORATE AND NOT CORRECTLY INDICATE THE ACTUAL GEAR POSITION.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN INCORRECT GEAR SELECTION.
Remedy: DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION FLOOR SHIFT CONTROL.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TEXT AND/OR GRAPHICS FOR THE VEHICLE HEADLAMP AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES ARE NOT SUFFICIENTLY CLEAR. THIS DOES NOT MEET THE REQUIREMENTS OF FMVSS NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Consequence & remedy
Consequence: IF THE HEADLAMP ASSEMBLIES ARE REPLACED, CUSTOMERS MAY BE CONFUSED BY THE AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES CAUSING THE HEADLAMPS TO BE IMPROPERLY AIMED.
Remedy: OWNER GUIDES CONTAINING REVISED AIMING INSTRUCTIONS WILL BE MAILED TO OWNERS OF THESE VEHICLES.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
RQ02006 · Incorrect Gear Indication
Opened Feb 26, 2002 · Closed Sep 12, 2002
Status: closed (inferred from source dates) · Power Train
There is no summary currently available
EA01001 · Blower Switch/resistor Or Wiring Harness
Opened Jan 5, 2001 · Closed Jul 31, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
Additional source detail variants (2)
Electrical System
There is no summary currently available
Electrical System
There is no summary currently available
EA00025 · Fuel Expulsion During Refueling
Opened Oct 4, 2000 · Closed Jan 25, 2001
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
PE00027 · Fuel Expulsion During Refueling
Opened Jul 10, 2000 · Closed Oct 4, 2000
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
PE00023 · Blower Switch/resistor Or Wiring Harness
Opened Jun 14, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ99019 · Various Intermittent Electrical Issues
Opened Sep 15, 1999 · Closed Mar 7, 2001
Status: closed (inferred from source dates) · Unknown Or Other
There is no summary currently available
SQ98002 · Fuel Gauge Does Not Read Below 1/4
Opened Jan 27, 1998 · Closed Jul 31, 1998
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
FORD'S SERVICE BULLETIN DATED DECEMBER 8, 1997, POINTS OUT THAT THE FUEL GAUGE WILL NOT READ ABOVE 3/4 TANK OR BELOW 1/4 TANK OF FUEL.THE ERRONEOUS FUEL GAUGE READING WILL INDICATE SIGNIFICANTLY MORE FUEL RESERVE THAN ACTUALLY PRESENT IN THE FUEL TANK.ODI HAS ONE COMPLAINT WHERE THE DRIVER ALLEGED THAT HIS VEHICLE RAN OUT OF GAS DUE TO A FALSE FUEL GAUGE READING.THIS INVESTIGATION WASTO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ELECTING NOT TO CONDUCT A SAFETY COMPAIGN.
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