1997 Ford Contour

I CARRIED MY CAR TO THE DEALERSHIP FOR RECALL SERVICE. THE DEALERSHIP NEVER COMPLETED THE RECALL WORK, BUT DID BILL FORD FOR IT. THE DEALERSHIP LATER OFFERED TO FIX THE SYMPTOMS THAT THE FAULTY PARTS WERE CAUSING FOR A FEE OR $279. I DID NOT HAVE $279 AT THE TIME TO PAY FOR THE SERVICE SO I PURCHASED THE PARTS FOR $101. AFTER I HAD INSTALLED THE PARTS, I SAW A NOTE IN THE PACKAGE THAT DESCRIBED WHAT THE DEALER SOLD TO ME. THE DEALERSHIP ACTUALLY SOLD ME THE RECALL REPAIR KIT. I HAVE THE DOCUMENTATION AND ORIGINAL PART TO PROVE THIS IS THE CASE. *AK ALSO TAIL LIGHTS AND DASH LIGHTS ARE INOPERABLE,HEAD LIGHT SWITCH HAS BURNED OUT, CONSUMER STATES HE SHOULD BE REIMBURSED FOR THE WARRANTY WORK , CONSUMER STATES HE HAS IN HIS POSSESSION THE RECALLED PART AND THAT HTE DEALERSHIP DID NOT PERFORM THE WORK, THAT THEY CLAIM THEY REPLACED, EVEN THOUGH THE WARRANTY WORK WAS NOT PERFORMED BY DEALERSHIP THE FORD MOTOR COMPANY WAS BILLED FOR THE WARRANTY REPAIRS.*JB

OVERDRIVE LIGHTS CONTINUALLY COMES ON AND WOULD NOT GO OFF. TRANSMISSION WILL NOT ENGAGE, AND ALLOW CONSUMER TO DRIVE VEHICLE. TOOK VEHICLE TO DEALERSHIP. TOLD CONSUMER THAT TRANSMISSION FLUID WAS BURNED OUT, AND TRANSMISSION WOULD NEED TO BE REPLACED. ALSO, GEAR SHIFT HAD TO BE FORCED INTO PLACE IN ORDER TO OPERATE VEHICLE. CONSUMER TOLD VEHICLE WAS NOT PART OF ANY RECALL LISTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

WE HAD THIS VEHICLE FOR 3 YRS AND DURING THOSE YEARS WE HAVE COME ACROSS A NUMBER OF PROBLEMS WITH IT.AFTER THE FIRST FEW MONTHS OF PURCHASE THE VEHICLE WAS UNABLE TO SHIFT INTO THE PROPER GEAR, IT WOULD GET STUCK ON PARK AND WE WERE UNABLE A DRIVE IT A NUMBER OF TIMES.WE THEN PROBLEMS WITH THE TIRES IN WHICH ONE OF THE FRONT TIRE SPLIT , WE THEN REPLACE ALL FOUR. WE THEN HAD PROBLEMS WITH THE HEATER AND FRONT LIGHTS. AFTER SEEING ALL THE NEGATIVE REPORTS OTHERS HAVE GIVEN ON THIS PARTICURLAR VEHICLE ONLINE WE FEEL THIS IS A VERY UNSAFE VEHICLE TO DRIVE.WE HAVE MAJOR CONCERNS AS TO WHETHER WE SHOULD EVEN PUT THIS VEHICLE ON THE ROAD WITHOUT HAVING AN INVESTIGATION DONE.WE TOOK THE VEHICLE TO THE DEALER AND WE COULDN'T BELIEVE THEIR ATTITUDE, THEY SHOWED NO CONCERN TO OUR PROBLEM AND PROCEEDED TO GIVE US A QUOTE FOR 2200. TO GET A NEW TRANSMISSION. WHEN WE ASKED IF THERE WERE ANY RECALLS ON THIS VEHICLE THEY STATED NO. WE THEN SAW A RECALL ON THE TRANSMISSION ONLINE, SO WE CONTACTED FORD CUSTOMER SVC IN WHICH THEY THEN SAID THAT OUR VIN NUMBER WASN'T INCLUDED ON THIS RECALL. WE EXPLAINED THAT WE WERE HAVING THE SAME PROBLEMS THIS RECALL STATED. THEY IN TURN CALLED THE MANAGER AT CROWELL'S WHO STATED THAT HE DIDN'T OFFER ANY DISCOUNT BECAUSE OF OUR ATTITUDES.HE THEN OFFER TO CHARGE 495.FOR A NEW TRANSMISSION PLUS 200.FOR ANY SERVICE CHARGE, ALSO A 28. PER DAY RENTAL. WHEN WE ASKED WHY HE LOWERED HIS PRICE SO DRASTICALLY THEY STATED THAT IF THE WORK WAS OVER 2200. THAT WAS THE AMOUNT OF THE DISCOUNT(1500.) HOWEVER, SHE ALSO STATED THAT IF OUR VEHICLE WAS OVER 75,000 MILES IT DID NOT APPLY TO US. SO WE ARE LEFT WITH NO VEHICLE TO DRIVE NO WAY OF PAYING THIS AMOUNT OF MONEY AND TO OUR SURPRISE A VEHICLE WITH SO MANY RECALLS IT SHOULDN'T TO BE ALLOW ON THE ROAD.I FEEL WE SHOULD GET OUR MONEY BACK BEING THAT THIS VEHICLE IS TOO UNSAFE FOR MY FAMILY TO BE IN.*AK

HEATER FAN CONTROL SWITCH BEGAN SMOKING AND SHUTDOWN WHILE VEHICLE WAS IN OPERATION. CONSUMER HAS TAKEN VEHICLE TO PRIVATE MECHANIC, WHO INDICATED THAT DEFECT RESULTED FROM FACTORY WIRING HARNESS BEING TOO SMALL A GUAGE OF WIRING TO CARRY ELECTRICAL LOAD. REPLACEMENT WIRING HARNESS WAS OF A HIGHER GUAGE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK