NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
22 reportsMileage unknown · Jun 16, 2021
Service BrakesService Brakes, Hydraulic
Component Failure The ABS system failed with only 14,500 miles on the odometer. Symptom The brake pedal became soft, Allowing more brake pedal travel than normal. Taken to Ford dealer Symptom described to service Representative and was told after several hrs that the brakes were normal. I told them that the brake pedal was alway…
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Component Failure The ABS system failed with only 14,500 miles on the odometer. Symptom The brake pedal became soft, Allowing more brake pedal travel than normal. Taken to Ford dealer Symptom described to service Representative and was told after several hrs that the brakes were normal. I told them that the brake pedal was always taut and the current behavior could become a danger to others and myself. It's after I provided my own OBD11 scan report ( Using a BlueDriver scan tool ) that indicated there is an Anti-Lock Brake module Code Failure That convinced them and Was told to leave the vehicle overnight. Dealer confirmed, that there is a definite problem and that it could be the brake master cylinder and brake booster. There were no warning lamps indication or lights except for the brake pedal losing pressure. The brakes did function, but the pedal almost when to the floor. Currently My Ford Cmax Sel Hybrid has been sitting in their service center for 7 days just waiting for Ford warranty service approval and was just notified that it was okayed and I would have to wait for parts to be ordered.
NHTSA ODI #11421103
Mileage unknown · May 7, 2021
Wheels
REAR TIRES REPEATEDLY WEARING OUT. THIS COULD CAUSE A BLOWOUT CAUSING HARM TO MYSELF AND OTHERS
NHTSA ODI #11415510
32,480 miles · Sep 23, 2020
Air BagsVisibility/wiper
THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOT…
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THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOTICED THE RIGHT BOTTOM CORNER OF THE WINDSHIELD LIFTING UP WHEN WE WERE CLEANING THE WINDSHIELD FROM THE INSIDE. THE VEHICLE IS BEING TAKEN TO FORD FOR A DIAGNOSTIC EVALUATION, BUT ALL WARRANTIES HAVE EXPIRED.
NHTSA ODI #11360814
47,000 miles · Dec 12, 2019
Power Train
TL* THE CONTACT OWNS A 2016 FORD C-MAX. WHILE DRIVING APPROXIMATELY 15 MPH DOWNHILL, THE "STOP SAFELY NOW" AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND THE CONTACT CRUISED DOWN A HILL INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO FORMULA FORD INC (LOCATED AT 265 RIVER ST, MONTPELLIER, VT 05601, …
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TL* THE CONTACT OWNS A 2016 FORD C-MAX. WHILE DRIVING APPROXIMATELY 15 MPH DOWNHILL, THE "STOP SAFELY NOW" AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND THE CONTACT CRUISED DOWN A HILL INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO FORMULA FORD INC (LOCATED AT 265 RIVER ST, MONTPELLIER, VT 05601, 802-223-5201) WHO STATED THAT THE SOBD MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE CONTACT WAS STILL AWAITING APPROVAL ON THE PART FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
NHTSA ODI #11288676
12,000 miles · Apr 30, 2019
Suspension
2017 CMAX CLUNKING SOUND COMING FROM UNDERCARRIAGE OF VEHICLE. STRUT BRACE FAILURE ON ONE SIDE OF VEHICLE AT AROUND 12,000 MILES. THEN THE OTHER SIDE STRUT BRACE FAILED A FEW THOUSAND MILES LATER.
NHTSA ODI #11204650
Mileage unknown · Mar 21, 2019
Unknown Or Other
TOUCHSCREEPROBLEMS BEGAN WITH GPS GLITCHES IN DEC 2018, AND HAVE GOTTEN STEADILY WORSE...AS OF TODAY - TOUCHSCREEN DASHBOARD IS NOT WORKING - INCLUDING REAR VIEW CAMERA, HANDLESS FEATURES, GPS, CD PLAYER, ENTERTAINMENT/AUDIO SYSTEM. N SOMETIMES REMAINS ON EVEN AFTER THE CAR HAS BEEN TURNED OFF. REQUIRES REPEATED TURNING ON AND …
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TOUCHSCREEPROBLEMS BEGAN WITH GPS GLITCHES IN DEC 2018, AND HAVE GOTTEN STEADILY WORSE...AS OF TODAY - TOUCHSCREEN DASHBOARD IS NOT WORKING - INCLUDING REAR VIEW CAMERA, HANDLESS FEATURES, GPS, CD PLAYER, ENTERTAINMENT/AUDIO SYSTEM. N SOMETIMES REMAINS ON EVEN AFTER THE CAR HAS BEEN TURNED OFF. REQUIRES REPEATED TURNING ON AND OFF OF CAR, AND LOCKING/UNLOCKING THE DOORS TO HAVE TOUCHSCREEN FINALLY TURN OFF. HAVE CONTACTED FORD MULTIPLE TIMES, AND FOLLOWED THEIR DIRECTIONS TO TRY AND UPDATE SYSTEM, AND HAS NOT WORKED. NOW FORD WANTS ME TO TAKE THE CAR TO THE DEALERSHIP, BUT THE CAR (WHILE LESS THAN 3 YEARS OLD), IS OVER 36,000 MILES, SO WARRANTY HAS EXPIRED. ON INTERNET, SEEMS LIKE MANY OTHER FOLKS ARE ALSO HAVING THIS PROBLEM. FRIENDS HAVE 2017 FORD FUSION, WHICH IS HAVING THE EXACT SAME ISSUES, BUT SINCE IT IS STILL UNDER WARRANTY, FORD IS REPLACING THEIR TOUCHSCREEN UNIT FOR FREE. THIS IS OBVIOUSLY A FACTORY DEFECT, AND FORD SHOULD DO A RECALL.
NHTSA ODI #11190619
36,000 miles · Jul 13, 2018
Fuel/propulsion System
INTERMITTENT INABILITY TO CONTROL SPEED. FINALLY GOT AN ERROR CODE OF P2112 (THROTTLE ACTUATOR CONTROL SYSTEM) WHILE IN MOTION AND VIBRATION BECAUSE THE BATTERY DOES NOT ENGAGE PROPERLY
NHTSA ODI #11111214
10,000 miles · Jun 25, 2018
Service Brakes
MY 2016 FORD C-MAX WITH 10000 MILES HAS BRAKE ISSUES... ACCORDING TO THE DEALER THE BRAKES ARE RUSTED AND NEED REPLACED FOR $1000.00. SERIOUSLY, A VEHICLE WITH 10000 MILES HAS BAD BRAKES AND NOT COVERED BY THE FORD WARRANTY..... I HOPE NOTHING HAPPENS WHILE MY WIFE IS DRIVING THE CAR AS SHE DOES NOT FEEL SAFE.....
NHTSA ODI #11103849
18,000 miles · Jan 3, 2018
Power Train
TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSE…
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TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. *BF ** *TR
NHTSA ODI #11058297
16,331 miles · Oct 15, 2017
Unknown Or OtherVehicle Speed Control
RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPEN…
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RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HAD ANY ISSUES HOWEVER I HAVE READ FROM SOME PEOPLE THAT THIS HAS HAPPEN ON THEIR VEHICLE IN WHICH THEIR CAR DROPPED TO 5MPH.
NHTSA ODI #11033441
Official recalls
3Oct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Consequence & remedy
Consequence: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Consequence & remedy
Consequence: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Additional source detail variants (2)
Power Train:shift Linkage/cable/rod
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Consequence: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Consequence: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Jan 24, 2017
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Consequence & remedy
Consequence: Improperly welded apron joints may reduce the front-end structural integrity of the vehicle, increasing the risk of injury in the event of a crash.
Remedy: Ford will notify owners, and dealers will inspect the apron joints, repairing the vehicle, as necessary, free of charge. The recall began March 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S03.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗