2016 Ford C-MAX

The contact owns a 2016 Ford C-MAX. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was a persistent failure, and the rear-view camera displayed an upside-down image. The dealer was made aware of the failure. The vehicle was taken to the dealer, where the failure was associated with a recall. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was that any repairs were not to begin until June 2026. Both of us are seniors and being concerned of the safety issues with the camera, we looked for the best price to repair/replace the camera and found a company, G&O Body in Placerville that did the repair for $618.25 In November.. So, at this point, we are out of pocket $843.25 to fix an issue that was put under free repair thru the recall. I would like to know how to apply for reimbursement for this camera replacement cost.

Both this 2016 and my 2013 ford c-max hybrid have the backup cameras failing. Sometimes they work, and sometimes they have a black or blue screen than pops up and it says camera unavailable. I know there is a recent recall for other fords with backup camera issues, but the c-max sells much lower volumes so it is harder to get the same exact problem recalled.