2021 Ford Bronco Sport

On 9/15/26, while actively driving with my child, the monitor screen suddenly turned black and an error message of "Vehicle Network Communication Error", a few seconds later my dashboard turned black, no display messages, speed limit, or manual gauges were working and that too went blank; blinkers did not work when trying to use them. Luckily I was a short distance from where I was traveling to and when we arrived I turned off my car to see if i restart it, it would reset my car. It did not work. My car did not turn on, did not crank- the light on my start button just flashed rapidly. It was not until after my husband later arrived he disconnected the negative battery terminal and let it stay disconnected for 20-30 minutes and it then restarted. Case #CXH-09342591-W5K1G2 was filed with Ford Customer Relations, but they said further information regarding the case would likely not be provided to me as an update.

The vehicle's entire powertrain and transmission system failed completely. The vehicle will not turn on, will not start, and the electronic rotary gear shifter is physically locked out, refusing to shift into Park or Neutral. The transmission assembly component is currently available for physical inspection upon request. The sudden loss of powertrain and electrical control module communication caused an immediate loss of motive power, stalling the vehicle and leaving it completely stranded and un-drivable. The physical lockout of the shifter mechanism prevents rolling or shifting the asset safely, creating an immediate rollaway or crash hazard if stranded on an active roadway. The car was also jerking vilolently in the middle of an intersection almost causing an accident where we would’ve been rear ended. Yes. The failure was formally diagnosed and confirmed by an authorized dealership, Jim Taylor Ford in [XXX], under Repair Order (RO) #XXX. The component has been physically inspected and diagnosed by the certified technicians at Jim Taylor Ford dealership, who confirmed a total internal failure. They have ordered an entire replacement transmission assembly under Ford Part Number LX6Z-7000-F and Fluid XT-12-QULV. Symptoms and warning signs began showing around XXX, starting with minor shift jerking then eventually turning into violent jerking within a few days. The vehicle suffered from electrical system degradation and complete module power loss, which directly aligns with the known failure symptoms of Ford's active Powertrain Control Module (PCM) and battery safety recalls (such as Campaign 24S24). Ford Corporate was contacted but is refusing to cover this catastrophic mechanical destruction under the safety recall mandate due to the vehicle's mileage (118,365 miles), despite the physical damage being explicitly caused by the unaddressed manufacturer safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had recalls for body control module and power train control module calibration updates. i took it to my ford dealership on august 12th, 2026 they had it done with within the day i picked it up. within a week after (i don’t drive my car much just to work mostly) i had an error come up on my dash saying the powertrain control had failed and i was unable to put my car in park. i immediately called the dealership they asked me to bring it back in. they ended up giving me a loaner vehicle and was with out my car for 2 weeks before I called and asked for an update. they said they were so sorry the transmission was compromised and i was going to have to pay $11,500 for a new one. I had never had issues with my transmission before bringing it in for my recalls to be addressed. i am still without my car and figuring out what to do next.

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle bucks and runs really rough. I believe it has to do with the open recall that has NOT yet been fixed. The fuel MPGs, xxx miles to empty, etc seems to all be affected. The dealer won't do anything about it. How was your safety or the safety of others put at risk? I'd say it's safe to drive, just not riding that great. Has the problem been reproduced or confirmed by a dealer or independent service center? They say and act like nothing is wrong. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? See above, they say nothing is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No but the issues didn't start until they worked on a repair from us trying to avoid something in the middle of the road and we hit it.

The vehicle was slowing down after leaving a stop light and within a short distance completely shut down no lights no power nothing wouldnt start to put in neutral so we can get it from the middle of traffic on a 2 lane highway. After about 15 minutes of trying to see what the issues was it turned over and we put the car in gear and pushed ot to the side of the road

Pre-Collision System warning activated unexpectedly. The vehicle then accelerated by itself unexpectedly and the accelerator/throttle was engaged by itself. Breaks were then hard to push and vertically impossible to slow down. At the time, there was no vehicle or obstruction immediately around the vehicle other than a possible box, or small obstruction in the road. Yes the vehicle is available for inspection upon request. Due to the unexpected activation of the pre-collision system followed by unexpected acceleration by itself, caused the vehicle to move unexpectedly and resulted in a collision with another vehicle, creating a safety risk to the occupants of both vehicles. No. The problem has not yet been reproduced or confirmed by a dealer or independent service center. No. The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or any other party. The police did come to the accident and a police report was filed. Yes. The vehicle's Pre-Collision System warning activated unexpectedly immediately prior to the incident. There were no other known warning lamps or messages before the vehicle unexpectedly accelerated by itself and collided with another vehicle.

Purchased a Ford Bronco Sport brand new in 2021. I received a recall notice for my bronco sport last July. I took my vehicle to the Ford dealership and they told me there was no remedy available. The recall states that my vehicle could catch on fire and crash at any time while I’m driving it. Ford still does not have a remedy almost a year later and they don’t know when they will have one. They don’t have parts even though my VIN number is affected. Ford expects me to risk my life and the life of my passengers, who happen to be my grandsons, by driving this vehicle on a daily basis. At any time, my car can catch on fire because of the fuel injector recall. I filed a claim with the Ford buyback program, but was denied because my vehicle warranty has expired. The recall didn’t even come out until after my warranty had expired. Recall info: Campaign 25S76/25V467

There has been a NHTSA recall for AWD module on 2021 and some newer Bronco sports. The letter in reference to this problem dates 4/9/2021 to include only certain VIN at the time based on manufacturing sites. I feel there has been an underestimation of vehicles/parts affected on this recall based on the fact that it included very limited vehicles only 4 month into production. There have been several more known to be experiencing this same exact issues as evidenced by many reviews online by bronco sport owners experiencing the same problem. Specifically detailing the triggering of same codes (mentioned in this letter) leading to faulty AWD module diagnosis and replacement at the owners cost. I have reached out to Ford North America to file a claim and have been told my VIN is not included, without even comparing with specific part serial number. In addition, I have found the part #LX6Z-7P238-AANP as replacement referred in the letter has now recently been replaced with a newer more expensive version with a different name and part number M1PZ*7P238*C. I also find it significant that the old part is still for sale at a now discounted price on ford OEM website as of today. I believe this indicates there are known problems with this original part causing need for an updated replacement. Given this evidence l, I feel it is only fair that Ford acknowledges vehicles with the same problem/part are experiencing these issues and be willing to extend the recall. I have reached out to North American Ford and have a claim #Cxh-07823745-c2n6y4. In hopes that they will do what’s right for this customer and replace at no charge, aware that it is defective. My vehicle is currently at the dealership and I am hoping for a fair resolution. Thank you for your time and attention.

On December 13, 2025, we drove to Flagstaff, Arizona from Tucson, Arizona, where we live. As we came into town, the Bronco began to lurch and seemed to have difficulty shifting. I managed to make it to the Babbitt Ford service center’s parking lot, where it seized and died altogether. It stayed at Babbitt Ford where they worked on it until February 3, 2026. They replaced the transmission at great expense. On Feburary 3, we drove it home to Tucson. The next day, February 4, it died in the road twice, once in a major intersection. The first time it eventually resarted. The second time it died completely and required a special tow truck because we couldn't even get it into neutral to roll. It was towed to Holmes Tuttle Ford where they kept it for a week but were able to eventually restart it. They had it for 5 days, ran a diagnostic and reset the system. They drove it for over 80 miles and couldn’t recreate the problem. Then on February 25, I drove to Phoenix. While in Phoenix, it again inextricably had trouble shifting, died and wouldn’t start. I then had it towed to Camelback Ford. On March 6, Camelback Ford called and said they ran numerous tests and still can’t pinpoint the problem and the vehicle still won’t start or shift into neutral.

I brought my car in for an emissions state inspection, I was than told the machine wouldn’t connect to my car and the reasoning being was that the gateway module needed to be reprogrammed. I was aware ford had this issue so I was prepared with paperwork from the customer satisfaction program that states any bronco manufactured at the Hermosillo plant between the dates of February 2020 and October of 2021 was covered under a customer satisfaction program 22N15 to repair the gateway module one time regardless of mileage or years on the vehicle. At first I was lied to and told my car wasn’t manufactured at the Hermosillo factory but upon further investigation with another repair shop simply by verifying my vin number it certainly was manufactured their on the date of September 9th 2021. I explained all this to ford of sayville and ford corporation, but they both denied my claim without any reasoning other than its not part of your vin….I asked could you tell me why and never got an answer besides we aren’t covering the repair. My vehicle meets all the criteria for the known problem that ford distributed this vehicle with, I was forced to pay the $260 for a repair that should be covered by ford plain and simple. I ask that you can please help me resolve this matter and maybe help any future scammed consumers from dealing with the lies of ford. Thank you