2012 Fiat 500

HI, I HAVE HAD SEVERAL ISSUES WITH MY CAR WHICH HAVE HAD SEVERAL ATTEMPTS TO FIX. SAFETY CONCERNS REGARDING THE CRUISE CONTROL LOCKING UP ON MY VEHICLE, CONVERTIBLE TOP STILL NOT ADJUSTING AND BLOCKING LINE OF SIGHT IN THE BACK SO YOU CANNOT SEE WHAT IS BEHIND YOU WHILE DRIVING, AND START UP ISSUES WITH CAR NOT ALWAYS STARTING UP CORRECTLY, HAVING MISFIRES. THE CAR HAS ONLY BEEN WORKED ON THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AT THE FIAT OF VAN NUYS, CA. THE CAR HAS BEEN WORKED ON SEVERAL TIMES SINCE I FIRST PURCHASED IT BACK IN JAN OF 2013. I AM SEEKING OUT ANY HELP NECESSARY AS I HAVE HAD THESE SAFETY CONCERNS SINCE I FIRST GOT THE CAR TO NOW AND I AM FEEL VERY UNSAFE WITH THE WORK THAT HAS BEEN DONE AS WELL AS MY OWN SAFETY AS WELL AS OTHERS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

CAR IS VERY YOUNG, 24, 781 MILES AND TURNED IN BY PRIOR OWNER WITH 22,400'S MILES. AFTER CAR WAS SOLD WITH A RECALL, IT WAS NOTED IT ALSO SUFFERS FROM OIL LEAKING FROM THE REAR MAIN TRANSMITTION, PER MECHANIC IT AFFECTS BOTH THE TRANSMITION AND THE MOTOR, AND COULD CAUSE DEATH IF CAR RAN OUT OF OIL. LEAK PER SEVERAL INDEPENDENT MECHANICS IS TOO SOON FOR A FIAT WITH SO LITTLE MILES, AND A CAR THAT STILL OWNS THE ORIGINAL TIRES, WIPERS, AND STILL HAS THE SMELL FROM WHEN IT WAS NEW. CAR BY PRIOR OWNER WAS FOR VACATION, BUT CAR NOW LEAKS AND IT SEEMS MANY VEHICLES THIS YEAR MODEL HAVE THE SAME ISSUE PER BLOGS AND FIAT COMPLAINTS BLOGS, UNFORTUNATELY THE DEALER WONT FIX THE PROBLEM AND MECHANICS ARE IN SHOCK CAR WAS SOLD WITH A RECALL AND WHEN IT WAS SERVICED THEY TOO REFUSED TO WORK ON THE SEAL WAITING FOR THE CAR TO GO THROUGH THE BANK FIRST & HOPE FOR A WARRANTY TO PAY FOR THE LABOR AND PART, EVEN AFTER I OFFERED TO PAY FOR THE PART WHILE THEY WERE ALREADY IN THE CAR CHANGING. HOWERVER, THEY FAILED TO INFORM ME ABOUT THE ISSUE, UNTIL I GOT HOME WITH THE CAR. ISSUE IS LIFE THREATENING BY MECHANICS WORDS, AND ALL 4 DIFFERENT SHOPS DEMANDED I EITHER RETURN THE CAR TO THE DEALER OR DEMAND THEY FIX IT BEFORE I WOULD END UP DEAD OR IN AN ACCIDENT ON THE HIGHWAY. THIS ISSUE SHOULD NOT BE PART OF A YOUNG CAR, IT SHOULD NOT BE LEAKING FROM A SEAL, PARTICULARLY THE TRANSMITION MAIN REAR SEAL, WHICH PER MECHANIC IT TOO AFFECTS THE MOTOR AND THE T RANSMISSION ABILITY TO FUNCTION ON A MANUAL VEHICLE.

ON FEB 11TH 2017 I TOOK MY VEHICLE TO A CHYSLER DODGE JEEP DEALER IN SANDY UTAH (LHM) I ASK THEM IF THEY COULD REPAIR MY VEHICLE. THEY SAID YES SO I AUTHORIZED LARRY H MILLER CHYSLER DODGE JEEP TO WORK ON MY VEHILCE. KEN GARFF FIAT REFUSED TO GIVE THE PARTS TO LARRY H MILLER AND BACKED THE DEALERSHIP INTO A CORNER MAKING LARRY H MILLER TAKE THE CAR TO KEN GARFF FIAT AT 198 E 500 S IN SALT LAKE CITY UTAH AND I KNOW FOR FACT KEN GARFF REFUSED TO GIVE LARRY H. MILLER THE PARTS FOR THE VEHILCE BECAUSE KEN GARFF FIAT LIKES TO FORCE EVERYONE TO COME TO THEIR DEALERSHIP WELL KEN GARFF HAD THE VEHILCE TOWED TO THEM AND KEPT THE VEHILCE FROM 12NOON UNTIL 5PM STATING THEY HAD NOT STARTED WORK ON THE VEHILCE AND THEY HAD PLANS TO WORK ON THE VEHILCE OVER NIGHT WHEN THE SHOP WAS CLOSED I TOLD KEN GARFF THEY WILL NOT BE WORKING ON MY VEHILCE OVER NIGHT AND NOT TO TOUCH MY CAR WELL NOW MY CAR IS SETTING ON KEN GARFF LOT WITH NOT ONE PIECE OF PAPERWORK THAT SAYS KEN GARFF CAN TOUCH MY VEHILCE AND IF THEY TRY TO LIE AND SAY THEY DO THEN THEY HAVE FORGED MY SIGNATURE. I HAD MY PLATES REMOVED FROM THE CAR I CONTACTED LARRY H MILLER AND TOLD THEM ON 02/15/2017 THAT I WOULD LIKE FOR THEM TO TAKE THE CAR BACK TO LARRY H MILLER. THE RECALL IS STILL NOT COMPLETE AND KEN GARFF REFUSES TO GIVE THE PROPER PARTS SO ANOTHER CHYSLER DEALERSHIP CAN WORK ON THE VEHILCE ........... I WANT TO NOTE THAT LARRY H MILLER CHYSLER DODGE JEEP IS WONDERFUL AND I AM BEING TREATED WITH RESPECT BY LARRY H. MILLER CHRYSLER DOGE JEEP AND THEIR STAFF....... HOWEVER THE RECALL WORK IS STILL INCOMPLETE BECAUSE KEN GARFF FIAT 198E 500S OF SALT LAKE CITY UTAH WILL NOT GIVE LARRY H MILLER PARTS.

AS OF 01/15/2017 MY 2012 FIAT 500 POP RECALL HAS STILL NOT BEEN FIXED CORRECTLY. I AM CURRENTLY RENTING A VEHICLE FOR TRANSPORTATION. FIAT CHRYSLER HAS NOT PAID ME ONE PENNY TOWARD MY VEHICLE RENTAL. I HAVE RECEIVED RANDOM EMAILS FROM CHRYSLER THE LAST EMAIL WAS DATED JANUARY 13, 2017 SAYING THEY HAD AN UPDATED ON CASE #30818709. WHAT UPDATE COULD THEY HAVE MY VEHICLE RECALL HAS NOT BEEN FIXED IN A TIMELY MANNER. MY VEHICLE HAS NOT BEEN FIXED AT ALL. THE TRUTH IS THERE ARE VERY FEW MECHANICS IN THE UNITED STATES OF AMERICA CAPABLE OF FIXING A FIAT BECAUSE OF THE UNIQUE DESIGN MOST MECHANICS DON'T HAVE THE PROPER TRAINING FOR THIS PARTICULAR DESIGN OF VEHICLE NOR DO THEY HAVE THE CORRECT TOOLS THE VEHICLE IS DESIGNED USING A EUROPEAN METRIC SYSTEM IN ORDER TO BRING THE VEHICLE TO SAFETY STANDARDS FIAT MECHANICS NEED THE PROPER TRAINING AND TOOLS! BOTTOM LINE MY RECALL HAS NOT BEEN FIXED!

I HAD BEEN SMELLING BURNING OIL FROM MY CAR WHILE PARKED FOR A PERIOD OF MONTHS AFTER MY LATEST OIL CHANGE AT THE DEALERSHIP. I DID NOT SEE ANY DRIPPING ON THE GROUND AND ASSUMED IT WAS A SLOPPY OIL CHANGE WITH RESIDUAL OIL BURNING AWAY IN THE ENGINE BAY. DURING A NORMAL OIL CHANGE AROUND 37,000 MILES THE DEALER INFORMED ME THE REAR MAIN SEAL ON MY FIAT 500 WENT OUT AND THAT THE REPAIRS WOULD BE UPWARDS OF $1,000. I RESEARCHED ONLINE AND FOUND OUT MANY FIAT 500S MANUFACTURED FROM 2012 HAD THIS ISSUE OCCUR AT VERY LOW MILES. THE DEALER INFORMED ME MY 4 YEAR/50,000 MILE WARRANTY HAD RUN OUT IN JUNE 2016 AND THAT I MUST PAY THE COSTS. I ENDED UP PAYING OVER $1,100.

I HAVE RECENTLY TAKEN CARE IN FOR ENGINE LIGHT IT WAS, THEN BOTH HEAD LIGHTS WENT OUT AGAIN. THEYVE DONE THIS GOING DOWN THE ROAD AT NIGHT. NOW TRANSMISSION AND ENGINE LIGHT CAME ON. WAS TOLD COULD BE TORQUE CONVERTER CLUTCH WAS STORED DEFAULT AND CLEARED MAY COME BK, OR TCM OR TORQUE CONVERTER OR SOLENOID. I AM STILL PAYING FOR THIS CAR HAD LITTLE OVER A YEAR NOW. 131,000 MILE. IVE PUT ONLY 42K ON IT. OTHERS COMPLAIN SAME PARTS/ISSUES. THIS NEEDS TO BE A RECALL ISSUE NOW. I AM A TRAVELING NURSE, I HAVE TO HAVE A CAR TO TAKE CARE OF MY PATIENTS PLEASE. NOW IT SITS WAITS GO TO CARY NC 11/29. DIAG COST ME 141.00 TO SEE ? IS NOW. JUST HAD SPARKS/WIRES REPLACED TWO WEEKS AGO. PLEASE HELP

THE PARTS ARE NOT AVAILABLE FOR MY RECALL. I AM NOT ABLE TO DRIVE THE CAR AND FIAT DOES NOT HAVE A SOLUTION FOR ME. THE DEALER HERB CHAMBERS WANTED ME TO PAY TO HAVE DEFECTIVE PARTS PUT IN THE CAR OR THEY WOULD CHARGE ME STORAGE FOR HAVING THE CAR ON THEIR LOT. I ASKED FOR A RENTAL CAR FREE OF CHARGE TO ME AND WAS DENIED. MY CAR SITS IN MY DRIVEWAY AND I AM WITHOUT A CAR TO DRIVE. THE CLUTCH ON THE CAR STAYS TO THE FLOOR WHEN I PUSH IT IN TO CHANGE GEARS. THIS COULD BE VERY DANGEROUS IF I WAS ON THE HIGH WAY TRYING TO SHIFT INTO GEAR. WHEN THE CLUTCH IS ON THE FLOOR I COULD NOT GET THE CAR INTO GEAR WHILE I WAS DRIVING THE CAR.

I CAN NOT GET MY HEADLIGHTS TO SHUT OFF WHEN I CONTACT FIAT AT 888-242-6342 THEY TELL ME THAT IT IS SOME KIND OF UPDATING SOFTWARE CALLED FOLLOW ME 30. I KNOW FOR FACT THAT THIS VEHICLE DID NOT HAVE THIS SOFTWARE AVAILABLE FOR THE 2012 THAT SOFTWARE WAS ONLY USED ON VEHICLES IN 2010 AND FIAT DIDN'T HAVE 5 DEALERSHIPS IN THE ENTIRE UNITED STATES OF AMERICA IF THEY HAD ONE IN 2010. THE SOFTWARE FOLLOW ME WAS ONLY ON FOREIGN FIAT CARS ALSO I KEEP GETTING A LIGHT SAYING TIRE PRESSURE MONITORING IS UNAVAILABLE! WHEN I CALL FIAT I GET POOR CUSTOMER SERVICE I EVEN HAD A LADY CALL ME A CRIMINAL FOR GIVING MY WHOLE VIN # SHE STATED SHE NEEDED TO "MAKE SURE YOU DIDN'T JUST WALK BY THE VEHICLE AND GIVE A VIN # THAT YOU GOT FROM SOMETHING ELSE." I BELIEVE FIAT IS HACKING IN TO VEHICLES IN AN EFFORT TO GET CUSTOMERS TO BRING THE VEHICLES TO KEN GRAFF FIAT 198 E 500 SOUTH SALT LAKE CITY UTAH 84111. I REFUSE TO GO BACK TO THIS CAR DEALERSHIP BECAUSE THEY SEEM TO BE MORE CONCERNED WHITH WHEN AND WHERE I PURCHASED THE CAR AND IF I HAD A CAR NOTE FIAT TRIED TO PRETEND THAT THEY DIDNT HAVE PARTS AVALIBLE AND TO GET ME TO DRIVE A LOANER CAR. I OWN MY CAR! I DONT HAVE A CAR NOTE AND IT SEEMS TO BE ALOT OF FUNNY BUSINESS GOING ON IN REGARDS KEN GRAFF AND CHYSLER FIAT AURBUN HILLS REFUSES TO HELP WITH THE MATTER ALSO THE MILEGAGE SEEMS TO HAVE SLOWED DOWN A WHOLE LOT FOR EXAMPLE IF I DRIVE 20 MILES IT WILL ONLY SHOW 15. I WANT MY CAR TO WORK NOT BE A DANGER TO MY CHILD AND MYSELF MY CAR NOW HAS 176,000 MILES ON IT!