2000 Dodge Stratus

I RECEIVED A RECALL ON MY VEHICLE ON 12-22-2006 RE MY 2000 DODGE STRATUS , BUT TO NO AVAIL MY VEHICLE BURNT UP ON 12-06-2006 AND I TRIED TO RESOLVE THIS PROBLEM WITH DAIMLER CHRYSLER OVER THE PHONE THEY WERE RUDE AND UN PROFESSIONAL I WOULD LIKE SOME RESULTS DUE TO THE FACT THE REASON FOR THIS WAS THE SAME AS THE RECALL PER THE FIRE DEPARTMENT. *NM

TL*- THE CONTACT OWNS A 2000 DODGE STRATUS THAT SHOULD BE INVOLVED IN NHTSA RECALL 06V001000 CONCERNING STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED ON THE STREET IT CAUGHT ON FIRE BENEATH THE HOOD. EVERYTHING UNDERNEATH THE HOOD MELTED, AND THE WINDSHIELD CRACKED. THE CONTACT SPOKE WITH MANUFACTURER ABOUT HAVING VEHICLE COVERED UNDER THE REC ALL, BUT THEY STATED THAT THE FIRE WAS NOT CAUSED BY THE SAME FAILURE AS THE RECALL. THE CURRENT MILEAGE AND FAILURE MILEAGE WERE 125000. *AK THE CONSUMER NOTICED THE STEERING WHEEL WAS HARD TO TURN. HE CHECKED THE POWER STEERING AND IT WAS EMPTY. UPDATED 03/19/07. *JB

TL* - THE CONTACT OWNSA A 2000 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS A RECALL ON THE HIGH PRESSURE POWER STEERING HOSE. THE CONTACT FOUND OUT THAT THE POWER STEERING HOSE WAS LEAKING, AND DROVE THE VEHICLE 10 MILES TO HAVE IT REPAIRED. BEFORE THE VEHICLE COULD BE REPAIRED WHILE SITTING AT THE DEALERSHIP THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT CALLED DAIMLER CHRYSLER 8-10 TIMES AND SPOKE WITH 8-10 DIFFERENT PEOPLE. THE CONTACT WAS TOLD IT THAT THE SITUATION WAS UNDER INVESTIGATION, AND THEN TWO WEEKS LATER HE WAS TOLD THAT THE PHOTOS WERE NOT CLEAR, AND SOMEONE WAS SENT TO TAKE PHOTOS AGAIN. THREE DAYS LATER HE WAS TOLD THAT DAIMLER CHRYSLER HAD MADE A DECISION AND THAT THEY WOULD MAIL A LETTER OF EXPLANATION. THE CONTACT CALLED AGAIN, AND WAS TOLD THAT IT WOULD TAKE 7 TO 8 DAYS MORE BEFORE SHE WOULD RECEIVE A LETTER. DAIMLER CHRYSLER REFUSED TO TELL THE CONTACT WHAT DECISION HAD BEEN REACHED CONCERNING HER VEHICLE. THE CONTACT STATED THAT IT HAS BEEN ALMOST A MONTH. THE CONTACT'S CAR COULD NOT BE MOVED, WORKED ON, DRIVEN OR USED UNTIL DAIMLER CHRYSLER PROVIDES HER WITH A DECISION, THE CONTACTS REFERENCE NUMBER WAS 15882168. THE FAILURE AND CURRENT MILEAGE WERE BOTH 125000 MILES. AK

TL* - THE CONTACT OWNS A 2000 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS A RECALL ON THE HIGH PRESSURE POWER STEERING HOSE OF HIS VEHICLE. THE CONTACT FOUND OUT THAT THE POWER STEERING HOSE WAS LEAKING, AND DROVE THE VEHICLE 10 MILES TO HAVE IT REPAIRED. BEFORE THE VEHICLE COULD BE REPAIRED AND VWHILE SITTING AT THE DEALERSHIP THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT CALLED DAIMLER CHRYSLER APPROXIMATELY 8-10 TIMES AND SPOKE WITH 8-10 DIFFERENT PEOPLE. THE CONTACT WAS TOLD THAT THE SITUATION WAS UNDER INVESTIGATION, AND THEN TWO WEEKS LATER, HE WAS TOLD THAT THE PHOTOS WERE NOT CLEAR AND SOMEONE WAS SENT TO TAKE PHOTOS AGAIN. THREE DAYS LATER HE WAS TOLD THAT DAIMLER CHRYSLER MADE A DECISION AND THAT THEY WOULD MAIL A LETTER OF EXPLANATION. THE CONTACT CALLED AGAIN,AND WAS TOLD THAT IT WOULD TAKE 7 TO 8 DAYS MORE BEFORE SHE WOULD RECEIVE A LETTER. DAIMLER CHRYSLER REFUSED TO TELL THE CONTACT WHAT DECISION HAD BEEN REACHED CONCERNING HER VEHICLE. THE CONTACT STATED THAT IT HAS BEEN ALMOST A MONTH. THE CONTACTS CAR COULD NNOT BE MOVED, WORKED ON, DRIVEN OR USED UNTIL DAIMLER CHRYSLER PROVIDED HER WITH A DECISION, THE CONTACTS REFERENCE NUMBER IS 15882168. THE FAILURE AND CURRENT MILEAGE WERE BOTH 125000 MILES.*AK

TL *- THE CONTACT STATED THAT THE OWNER OF THE VEHICLE RECEIVED A RECALL LETTER FOR THE POWER STEERING HOSE. THE OWNNER HAD NOT YET MADE THE APPOINTMENT. WHILE DRIVING APPROXIMATELY AT 25-30 MPH. THE DRIVER SAW BLACK SMOKE COMING FROM UNDER THE HOOD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THERE WERE SOME WORKERS NEAR THE DRIVER, AND THEY USED A FIRE EXTINGUISHER TO PUT OUT THE FIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP, WHICH DIAGNOSED THE PROBLEM AS A FAILURE IN THE POWER STEERING HOSE WHICH WAS LEAKING AND CAUGHT ON FIRE AS STATED IN THE RECALL LETTER. THE CAR WAS THEN TOWED TO A DAIMLER CHRYSLER DEALER. AN INVESTIGATOR WAS SENT OUT ON 1/24/07 TO LOOK AT THE VEHICLE, HOWEVER, THE DEALER WILL NOT DO ANYTHING UNTIL THEY HAVE HEARD FROM THE DAIMLER CHRYSLER CORPORATE OFFICE. THE INVESTIGATOR TOOK PICTURES OF THE VEHICLE. *AK

I NOTICED A LOT OF SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I TOOK IT TO THE CLOSEST GOODYEAR AUTO SERVICE WHICH IS TWO BLOCKS AWAY FROM MY PLACE OF EMPLOYMENT ON DECEMBER 9, 2007. IT WAS A BAD POWER STEERING PRESSURE HOSE WHICH COST $520.67 TO REPAIR. I RECEIVED A LETTER FROM DAIMLER CHRYSLER ON JANUARY 3, 2007, CONCERNING A SAFETY RECALL E23 ?? HIGH PRESSURE POWER STEERING HOSE. THE LETTER STATED THAT IF I HAD ALREADY EXPERIENCED THIS CONDITION AND HAD PAID TO HAVE IT REPAIRED, YOU MAY SEND YOUR ORIGINAL RECEIPTS AND/OR OTHER ADEQUATE PROOF OF PAYMENT TO THE FOLLOWING ADDRESS FOR REIMBURSEMENT: DAIMLERCHRYSLER P.O. BOX 4639 OAK RIDGE, TN 37831, ATTENTION: REIMBURSEMENT. I MAILED MY RECEIPT AND COPY OF THEIR LETTER BY CERTIFIED MAIL ON 10 JAN 07. I HAVE DOCUMENTATION THAT SHOWS THAT THE LETTER SAW DELIVERED TO OAK RIDGE, TN 37830 AT 10:24 AM ON 12 JAN 07. I RECEIVED A PHONE CALL ON TODAY, 27 JAN 07 FROM A REPRESENTATIVE OF DAIMLER CHRYSLER NAMED ALISON EMPLOYEE # 4AE REFERENCE # 15862700. SHE SAID THAT THE LETTER WAS MAILED IN APRIL 2006 AND MY REIMBURSEMENT CLAIM WOULD BE DENIED. SHE SAID THAT THE US POST OFFICE WAS AT FAULT. AND SHE ADVISED ME TO SEND MY CAR BACK TO THE DEALER TO COMPLETE REPAIRS. THE NUMBER THAT SHE GAVE ME WAS 1-1-800-992-1997 EXT. 69527. I PLAN TO SEND A COPY OF THIS TO MY ATTORNEY GENERAL'S OFFICE. *NM

TL* - THE CONTACT STATED THAT THE 2000 DODGE STRATUS CAUGHT ON FIRE. THE VEHICLE WAS STARTED AND NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT TURNED THE VEHICLE OFF AND OPENED THE HOOD AND THE ENGINE WAS IN FLAMES. THE FIRE WAS DOUSED WITH A WATER BOTTLE. THE CONTACT CALLED THE INSURANCE COMPANY AND TOW TRUCK. THE VEHICLE WAS TOWED TO AUTO MECHANIC. THE INSURANCE COMPANY DETERMINED THAT THE CAUSE OF THE FIRE WAS FROM THE HIGH PRESSURE POWER STEERING HOSE. THE CONTACT STATED THAT SHE RECEIVED A RECALL LETTER 01/15/06, FOR CAMPAIGN # 06V00100 FOR THE HIGH PRESSURE POWER STEERING. THE CONTACT WOULD LIKE TO BE REIMBURSED. THE CONTACT WILL BE CONTACTING THE MANUFACTURER TO FILE A COMPLAINT AFTER THIS CALL. *AK UPDATED 07/17/07. *JB