2002 Dodge RAM 2500

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. IN MAY OF 2005, THE CONTACT HAD TO REPLACE THE FUEL INJECTION PUMP. THREE YEARS LATER, THE SAME COMPONENT FAILED AGAIN. THE MANUFACTURER STATED THAT THE WARRANTY EXPIRED AND THE CONTACT WOULD BE RESPONSIBLE FOR THE $1,500 REPAIR COST. THE VEHICLE HAS NOT BEEN REPAIRED. HE FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 91,000 AND CURRENT MILEAGE WAS 170,000. UPDATED 08/04/08 *BF UPDATED 08/07/08

WE FEEL THAT THE REAR -END PROBLEM THAT WE ARE EXPERIENCING IS A FACTORY DEFECT, AND WOULD LIKE TO BE REIMBURSED FOR THE EXPENSES INCURRED FOR REPAIR OF THE TRUCK. IN OCTOBER 2007, WE REPORTED THAT WE WERE HAVING PROBLEMS TO TEMPE DODGE. WE SAID THAT WE HAD A LEAK OF SOME KIND AND THAT THE REAR END WAS HAVING A FOUL ODOR. THEY KEPT THE TRUCK IN THE SHOP AT THE DODGE DEALERSHIP TO MAKE REPAIRS. WE GOT THE TRUCK BACK AND LESS THAN 2 DAYS LATER, THE AXLE TWISTED OFF OF THE TRUCK WHILE WE WERE DRIVING DOWN HIGHWAY 8 GOING TO TEXAS! WE HAD TO BE TOWED BACK TO TEMPE DODGE. THEY FIXED THE TRUCK AGAIN. NOW, HERE IT IS ONLY A FEW MONTHS LATER, MAY 30, 2008 AND WE ARE EXPERIENCING PROBLEMS AGAIN AND THE TRUCK IS BACK IN THE TEMPE DODGE SHOP FOR ANOTHER PROBLEM WITH THE REAR-END. THIS TIME IT IS GROWLING LIKE WE HAVE A TIGER UNDER THE VEHICLE. WE SPOKE TO SEVERAL PEOPLE WITH THE SAME MODEL AND YEAR TRUCKS AND THEY HAVE ALSO EXPERIENCED THE SAME PROBLEMS. ONE LADY ACROSS THE STREET FROM US SAID THAT HER AXLE BROKE OFF TOO. SO, WE NEED YOUR ADVICE AND HELP! WHY HAVEN'T YOU RECALLED THE 2002 DODGE 2500 DIESEL IF IT IS HAVING SO MUCH TROUBLE WITH THE REAR-END, AND WHY SHOULD I HAVE TO PAY THE BILL IF THE PROBLEMS ARE BECAUSE IT WASN'T MADE CORRECTLY? WE ARE NOW WAITING TO HEAR FROM TEMPE DODGE ABOUT OUR TRUCK, BUT WE ARE NOW RETIRED AND WILL NOT HAVE THE MONEY AGAIN TO PAY ANOTHER $ 4,100 MORE DOLLARS TO FIX THE SAME PROBLEM. CAN YOU PLEASE ADVISE US AS TO WHAT TO DO? I FEEL IT IS A MANUFACTURER PROBLEM AND THAT DODGE SHOULD PAY FOR THE WORK DONE ON THE TRUCK, PLUS WE SHOULD BE REIMBURSED THE $ 4,100, ALREADY SPENT WHEN THE PROBLEM WAS NEVER REALLY FIXED! FORTUNATELY FOR US NO ONE WAS HURT WHEN THE AXLE BROKE. I FELT THE TRUCK ENGINE STOP WORKING, AND MY WIFE SAID, "STOP THE TRUCK IMMEDIATELY, SOMETHING IS WRONG. " WE IMMEDIATELY STOPPED, GOT OUT OF THE TRUCK AND THE WHEEL WAS HANGING ON BY A THREAD OF METAL. WE THANKED THE LORD FOR SAVING OUR LIVES. *TR

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. WHILE DRIVING BETWEEN 50-55 MPH, THE VEHICLE LOSES POWER AND DECELERATES. THE DEALER STATED THAT THE INJECTION PUMP TIMING WAS FAILING, WHICH AFFECTS THE TRANSFER PUMP. AS A RESULT, GASOLINE IS NOT BEING PUMPED; THEREFORE, THE VEHICLE STOPS AND CONTINUES TO LOSE POWER. THE CURRENT MILEAGE WAS 78,071 AND FAILURE MILEAGE WAS 75,000. UPDATED 06/17/08. *LJ THE FUEL INJECTION PUMP AND TRANSFER PUMP WAS REPLACED. UPDATED 06/16/08

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT THOUGHT THERE WAS A NAIL IN THE TIRES BECAUSE THEY WERE LOW. HE LOOKED UNDER THE VEHICLE AND DISCOVERED TWO CRACKED RIMS. THE TWO RIMS WERE REPLACED; HOWEVER, A THIRD RIM CRACKED TWO AND A HALF YEARS LATER. THERE WERE NO RECALLS AVAILABLE. THE CURRENT MILEAGE WAS 123,000 AND FAILURE MILEAGE WAS 42,000.

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE WINDSHIELD WAS DAMAGED BY A STONE AND HAD TO BE REPLACED. A CERTIFIED GLASS AND BODY SHOP TECHNICIAN STATED THAT THE SEAL BETWEEN THE PAIN AND THE WINDSHIELD DID NOT ADHERE TO THE VEHICLE. HE FURTHER STATED THAT THE WINDSHIELD COULD FAIL AT ANY MOMENT. A LETTER EXPLAINING THE DEFECT IS AVAILABLE FROM THE TECHNICIAN. THE SPEED, FUEL SYSTEM, PURCHASE DATE, AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 27,500 AND FAILURE MILEAGE WAS 27,451. UPDATED 3/4/08 *CN THE CONSUMER STATED COMMUNICATED BETWEEN DEALER, DODGE CORP, AND DISTRICT MANAGER WHO REFUSED REIMBURSEMENT FOR REPAIRS. THE CONSUMER STATED DODGE PAYS FOR SPOT WELDING NOT COMPLETE REPLACEMENT. UPDATED 03/04/08 *TR

TL*THE CONTACT OWNS A 2002 DODGE RAM 250. WHILE DRIVING BETWEEN 20-80 MPH, THE VEHICLE LOST POWER. THE SPEED REDUCED IN HALF AND THE FAILURE ONLY OCCURRED WHEN ATTEMPTING TO ACCELERATE. THE POWER STEERING AND BRAKES REMAINED OPERABLE. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE DEALER STATED THAT THE FUEL INJECTOR AND TRANSFER PUMP FAILED. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 98,000 AND CURRENT MILEAGE WAS 104,000. UPDATED 02-14-08 *BF THE CONSUMER STATED THE REAPIR WAS COMPLETED. UPDATED

TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE CLUTCH LOCKED UP AND THE VEHICLE WAS INOPERABLE. WHILE DRIVING 55 MPH, IT SEEMS AS IF THE CLUTCH RELEASES AND THE RPMS INCREASE BEFORE THE VEHICLE BEGINS TO DRIVE NORMALLY. THE CONTACT TOOK THE VEHICLE TO A DEALER APPROXIMATELY TWELVE TIMES, BUT THEY CAN NEVER DUPLICATE THE FAILURE. THE CLUTCH HAS BEEN REPLACED TWICE. THE FAILURE OCCURS INTERMITTENTLY. THE CURRENT MILEAGE WAS 35,000 AND FAILURE MILEAGE WAS 500. UPDATED 01/24/08 *BF THE DEALER STATED WIRING PLUG FUSE BLOWN, ALARM WILL GO OFF WITH KEY IN IGNITION OR NOT, PDC COVER BROKEN, DIFFICULT TO START IN COLD WEATHER, NOTICED A BURNING SMELL, AND FUEL INJECTION. UPDATED 01/24/08 *TR

MY 2002 DODGE RAM 2500 QUAD TRUCK DASH BOARD STARTED TO CRACK ABOUT THREE YEARS AGO. WHEN I CHECKED WITH MY DEALER I WAS TOLD THAT IT WOULD NOT BE COVERED BY WARRANTY. SHORTLY LATER I WAS WALKING IN A WALMART PARKING LOT AND NOTICE A 2001 DODGE RAM 1500 WHICH HAD A DASH BOARD CRACKED WORSE THAN MINE. I THEN MADE A TRIP TO MANY USED CAR LOTS--I FOUND THAT SEVEN (7) OUT OF TEN (10) 2001+ DODGE RAM PICKUPS I CHECKED HAD CRACKED DASHES. I CONTACT DODGE WITH MY COMPLAINT AND WHAT I HAD OBSERVED IN OTHER DODGE PICK UPS AND ASKED ABOUT ANY RECALL FOR THE PROBLEM. I WAS SENT THE TYPICAL FORM LETTER THAT SAID SORRY NOT UNDER WARRANTY NOR RECALL. NOW WHERE CRACKS JOINED CHUNKS OF THE DASH HAVE FELL IN LEAVING GAPING HOLES WITH JAGGED EDGES. I HAVE NEVER HAD AN ACCIDENT IN MY TRUCK AND GOD FORBID IF I SHOULD--CAN JUST SEE ALL THE JAGGED PARTS OF THE DASH FLYING AND WITH THE FORCE OF THE AIRBAGS JUST WHAT INJURES WOULD BE RECEIVED. IN FACT I HAVE CUT THE PASSENGER SIDE AIR BAG OFF FOR FEAR OF ADDITIONAL INJURY TO MY WIFE IN AN EVENT OF AN ACCIDENT. ALSO MINE IS NOT AN ISOLATED EVENT--ONE COULD SPEND COUNTLESS HOURS READING OF THE SAME COMPLAINT ON THE WEB. BUT TO DATE DODGE HAS DONE NOTHING. I HAVE SEEN WHERE SOME DEALERS HAVE COVERED HALF THE LABOR COST--YOU CAN REST ASSURED THAT WAS FROM THE DEALER AND NOT DODGE JUST TO MAINTAIN GOOD CUSTOMER RELATIONS! THIS IS A SAFETY HAZARD IN THAT SEVER INJURIES COULD BE RECEIVED FROM THE DEPLOYMENT OF THE AIR BAGS. *TR