I PURCHASED NEW IN 2000 A DODGE RAM 2500 SPORT EXTENDED CAB AND TWO YEARS AGO THE DASHBOARD BEGAN CRACKING, AT THIS POINT PIECES OF THE DASH HAVE FALLEN THROUGH LEAVING HOLES IN THE DASH. I TRIED TO GET THE DEALERSHIP IN CONCORD, NH TO FIX IT WHEN IT WAS UNDER WARRANTY BUT THEY REFUSED. IT APPEARS THAT THIS IS NOT A LIMITED DE…
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I PURCHASED NEW IN 2000 A DODGE RAM 2500 SPORT EXTENDED CAB AND TWO YEARS AGO THE DASHBOARD BEGAN CRACKING, AT THIS POINT PIECES OF THE DASH HAVE FALLEN THROUGH LEAVING HOLES IN THE DASH. I TRIED TO GET THE DEALERSHIP IN CONCORD, NH TO FIX IT WHEN IT WAS UNDER WARRANTY BUT THEY REFUSED. IT APPEARS THAT THIS IS NOT A LIMITED DEFECT AS I'VE FOUND THOUSANDS OF COMPLAINTS ON THE INTERNET FROM SIMILAR YEAR OWNERS. *TR
NHTSA ODI #10226553
Mileage unknown · Apr 23, 2008
Structure
THE DASHBOARD OF MY 2000 DODGE RAM PICKUP TRUCK HAS CAVED IN. IT WAS HIDDEN BY A FUZZY DASHBOARD COVER WHEN WE PURCHASED THE TRUCK LAST YEAR AS "USED" AND ONLY DISCOVERED THE PROBLEM WHEN WE REMOVED THE COVER. IT TURNS OUT IT IS A KNOWN PROBLEM WITH CHRYSLER, BUT THEY WILL NOT REPAIR IT. *TR
NHTSA ODI #10225507
120,000 miles · Apr 11, 2008
Structure
THE DASH IS BADLY CRACKED, FROM THE HEATING DUCT IN SEVERAL DIRECTIONS INCLUDING OVER THE SPEEDOMETER AND TOWARD THE PASSENGER SIDE. A PIECE HAS FALLEN IN. IT APPEARS MORE WILL, TOO. I UNDERSTAND FROM OTHERS WITH THIS PROBLEM THE WHOLE DASH WILL EVENTUALLY FALL IN AND THAT DODGE TAKES NO RESPONSIBILITY FOR WHAT APPEARS TO BE …
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THE DASH IS BADLY CRACKED, FROM THE HEATING DUCT IN SEVERAL DIRECTIONS INCLUDING OVER THE SPEEDOMETER AND TOWARD THE PASSENGER SIDE. A PIECE HAS FALLEN IN. IT APPEARS MORE WILL, TOO. I UNDERSTAND FROM OTHERS WITH THIS PROBLEM THE WHOLE DASH WILL EVENTUALLY FALL IN AND THAT DODGE TAKES NO RESPONSIBILITY FOR WHAT APPEARS TO BE A VERY COMMON MANUFACTURING DEFECT IN THIS MAKE OF TRUCK. THE CRACKING IS NOT CRAZED AS WOULD BE EXPECTED FROM UV DAMAGE. THIS IS AN ONGOING PROBLEM THAT HAS SLOWLY WORSENED OVER THE COURSE OF SEVERAL YEARS. *TR
NHTSA ODI #10224211
55,000 miles · Mar 6, 2008
Structure
MY 2000 DODGE RAM DASH STARTED TO CRACK IN 2003 AND NOW HAS CRACKED SO BAD THAT CHUNKS ARE POPPING OFF OF IT DRIVING DOWN THE ROAD. *TR
NHTSA ODI #10220258
140,035 miles · Dec 11, 2007
Structure
CRACKED DASH IN A 2000 DODGE RAM 2500. IN REFERENCE TO THE NEWS STORY DONE BY WKMG ORLANDO. *TR
NHTSA ODI #10211500
80,000 miles · Nov 26, 2007
Structure
DASH IS CRACKED AND HAS FALLEN IN SOME AREAS. SHARP PIECES HAVE BROKEN OFF AND ARE LOOSE. *TR
NHTSA ODI #10209994
28,000 miles · Aug 29, 2007
Structure
I AM THE OWNER OF A 2000 MODEL DODGE RAM 2500. THE TRUCK IS AN EXTRA VEHICLE THAT IS SELDOM USED WITH ONLY 43,000 MILES AND IS VERY WELL TAKEN CARE OF. TWO YEARS AGO THE DASH BEGAN CRACKING JUST IN FRONT OF THE DRIVER. I WAS CONCERNED, BUT THOUGHT IT WAS JUST SUN DAMAGE TO MY SPECIFIC VEHICLE. WITHIN ONLY MONTHS THE PROBLEM HAD …
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I AM THE OWNER OF A 2000 MODEL DODGE RAM 2500. THE TRUCK IS AN EXTRA VEHICLE THAT IS SELDOM USED WITH ONLY 43,000 MILES AND IS VERY WELL TAKEN CARE OF. TWO YEARS AGO THE DASH BEGAN CRACKING JUST IN FRONT OF THE DRIVER. I WAS CONCERNED, BUT THOUGHT IT WAS JUST SUN DAMAGE TO MY SPECIFIC VEHICLE. WITHIN ONLY MONTHS THE PROBLEM HAD GROWN AND THERE WERE MANY OTHER CRACKS FROM END TO END ON THE DASH. A LOCAL BODY SHOP LOOKED AT THE PROBLEM AND GAVE ME AN ESTIMATE OF NEARLY $1000 TO REPLACE THE DASH. STILL ASSUMING THIS WAS AN ISOLATED PROBLEM WITH ONLY MY VEHICLE, I DECIDED TO PURCHASE A DASH COVER TO HIDE THE UNSIGHTLY CRACKS AND POSSIBLY PROTECT IT FROM FURTHER DAMAGE IN LIEU OF THE EXPENSIVE DASH REPLACEMENT. THE DASH COVER DID HIDE THE CRACKS, BUT DID NOTHING SLOW DOWN THE CONTINUAL CRACKING. AFTER SPEAKING TO OTHERS WITH SIMILAR PROBLEMS AND READING NUMEROUS ACCOUNTS ON THE INTERNET, I AM NOW CONCERNED ABOUT SAFETY ISSUES RELATED TO ELECTRICAL SYSTEM PROBLEMS, AIR BAG DEPLOYMENT AS WELL AS FLYING PROJECTILES IN THE EVENT OF A CRASH. I FILED A COMPLAINT WITH DAIMLER-CHRYSLER, WHICH STATED KNOWLEDGE OF THE PROBLEM ONLY TO BE TOLD THE VEHICLE IS OUT OF WARRANTY AND THE DISTRICT MANAGER HAD DECLINED ANY ASSISTANCE TO REMEDY THE PROBLEM. THANKS FOR ANY HELP TO RECTIFY THIS ISSUE. *JB
NHTSA ODI #10201179
Mileage unknown · May 9, 2007
Structure
THE 2000 DODGE RAM DASHBOARD BEGAN TO CRACK WHEN TRUCK WAS TWO YEARS OLD. THE DEALERSHIP REPORTED THAT IT WAS NOT UNDER WARRANTY, AND TRIED TO FIX IT BY HIMSELF. AFTER A COUPLE OF YEARS THE CRACK GREW AND EVENTUALLY LARGE PIECES OF THE DASHBOARD BROKE OFF. IT HAS NOT BEEN REPAIRED.*AK
NHTSA ODI #10190336
100,000 miles · May 3, 2007
Structure
I OWN A 2000 DODGE RAM 2500 PICK UP TRUCK WITH DIESEL, ABOUT A YEAR AGO MY DASH STARTED TO DETERIORATE FALLING OFF IN CHUNKS. I CAN SEE WHERE THIS COULD BE A SAFETY ISSUE. IT COULD FALL DOWN IN THE WAY OF THE PEDDLES OR CAUSE DAMAGE IF IN AN ACCIDENT BY FLYING ALL OVER THE PLACE. *TR
NHTSA ODI #10189657
86,000 miles · May 2, 2007
Electrical SystemExterior LightingStructure
AFTER THE PURCHASE OF A 2000 DODGE RAM 4X4 IN 2003 I NOTICED CRACKS IN THE DASH. WITHIN TWO WEEKS THE CRACKS QUICKLY SPREAD AND EVOLVED INTO HUGE HOLES UNTIL THERE WAS VERY LITTLE OF THE DASH LEFT. AFTER THE DASH FELL APART THE LIGHTS PERIODICALLY BEGAN TO FAIL, THE CRUISE CONTROL QUIT WORKING THEN BEGAN WORKING WITH A MIND OF I…
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AFTER THE PURCHASE OF A 2000 DODGE RAM 4X4 IN 2003 I NOTICED CRACKS IN THE DASH. WITHIN TWO WEEKS THE CRACKS QUICKLY SPREAD AND EVOLVED INTO HUGE HOLES UNTIL THERE WAS VERY LITTLE OF THE DASH LEFT. AFTER THE DASH FELL APART THE LIGHTS PERIODICALLY BEGAN TO FAIL, THE CRUISE CONTROL QUIT WORKING THEN BEGAN WORKING WITH A MIND OF ITS OWN,,, SPEEDING UP AND SLOWING DOWN AND TOTAL SHUT OFF. HEATER QUIT WORKING IMMEDIATELY,,, DODGE REFUSED TO DO ANY REPAIRS WHAT SO EVER, STATING IT WAS NOT UNDER WARRANTY NOR WAS IT A RECALL ITEM, THEREFORE THEY HAVE NO RESPONSIBILITY IN THE MATTER. I KNOW OF AT LEAST 6 FRIENDS THAT OWE THE SAME VEHICLE AND HAVE THE SAME PROBLEM AND WERE TOLD THE SAME BY DODGE. I NEVER INTEND ON PURCHASING ANOTHER DODGE PRODUCT AGAIN. PLEASE HELP ........... *TR
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE08047 · 2000-2001 Dodge RAM Pickup Hood Latch
Opened Jul 25, 2008 · Closed Dec 17, 2008
Status: closed (inferred from source dates) · Latches/locks/linkages:hood:latch; Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Latches/locks/linkages:hood:latch
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
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