LTR REQUEST STATUS OF 3/16/2004 LTR ON BEHALF OF JIM OSMUNDSON (WA) RE STEERING COLUMN DEFECTIVE ON HIS 2000 DODGE RAM 2500 TRUCK, REF ES04-003096 /S/ BRENNER 4/21/2004.*MR WHILE DRIVING THE STEERING BOX FAILED WHICH CAUSED LOSS OF POWER STEERING. NO INJURIES OR ACCIDENT OCCURED AS A RESUL OF THIS FAILURE. THE DEALER REPLACED…
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LTR REQUEST STATUS OF 3/16/2004 LTR ON BEHALF OF JIM OSMUNDSON (WA) RE STEERING COLUMN DEFECTIVE ON HIS 2000 DODGE RAM 2500 TRUCK, REF ES04-003096 /S/ BRENNER 4/21/2004.*MR WHILE DRIVING THE STEERING BOX FAILED WHICH CAUSED LOSS OF POWER STEERING. NO INJURIES OR ACCIDENT OCCURED AS A RESUL OF THIS FAILURE. THE DEALER REPLACED THE STEERING BOX, TRACK BAR AND TIE ROD ENDS. THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE STEERING BOX AND TRACK BAR. *NM
NHTSA ODI #10073311
128,000 miles · Apr 20, 2004
Service Brakes, HydraulicSteering
LTR FM [XXX] (WA) RE DEFECTIVE STEERING COLUMN FOR A 2000 DODGE RAM 2500 SERIES TRUCK (VIN#[XXX]), NO REC IN ES DATABASE OF 1/20/04 LTR TO ODI RE CASE NO. #[XXX], REPLY/ATTN. [XXX] AT THE OLYMPOA, WA OFC. *PH THE DEALER REPLACED THE STEERING BOX, TRACK BAR AND TIE ROD ENDS. THE BRAKE PADS FAILED AT 65,000 MILES. *JB *SC …
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LTR FM [XXX] (WA) RE DEFECTIVE STEERING COLUMN FOR A 2000 DODGE RAM 2500 SERIES TRUCK (VIN#[XXX]), NO REC IN ES DATABASE OF 1/20/04 LTR TO ODI RE CASE NO. #[XXX], REPLY/ATTN. [XXX] AT THE OLYMPOA, WA OFC. *PH THE DEALER REPLACED THE STEERING BOX, TRACK BAR AND TIE ROD ENDS. THE BRAKE PADS FAILED AT 65,000 MILES. *JB *SC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10066993
50,000 miles · Apr 8, 2004
Steering
VEHICLE STEERING WHEEL HAD TO BE TURNED 3/4 OF A FULL TURN FROM CENTER BEFORE THE WHEELS WOULD MOVE. *AK
NHTSA ODI #10065768
128,000 miles · Feb 10, 2004
Steering
IN REFERENCE TO A COMPLAINT (10053275) CONCERNING FAILURE OF STEERING BOX, WHICH LED TO THE LOSS OF POWER STEERING CAPABILITIES ON THE VEHICLE. *LA *SC
NHTSA ODI #10059134
20,000 miles · Feb 10, 2004
Steering
WHILE DRIVING SPINDLE ARM FOR FRONT WHEELS CHEWED UP THE WHEEL BEARINGS ON BOTH SIDES. CONSUMER HAS TO REPLACE THE SPINDLE ARM EVERY 20,000 MILES. *AK
NHTSA ODI #10057855
Mileage unknown · Jan 15, 2004
Steering
WHILE DRIVING THE VEHICLE'S POWER STEERING FAILED WITHOUT WARNING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
NHTSA ODI #10054119
128,000 miles · Jan 15, 2004
Steering
OCTOBER 28, 2003 DODGE CUSTOMER ASSISTANCE CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 DEAR MR. OR MS.: I WOULD LIKE TO ACQUAINT YOUR STAFF WITH THE PROBLEM MY 2000 DODGE RAM 2500 SERIES WITH 4WD EXPERIENCED LAST MONTH AT 128,000 MILES. THE VEHICLES VIN IS:[XXX]. THE PROBLEM CONCERNS AN EARLY STEERING BOX F…
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OCTOBER 28, 2003 DODGE CUSTOMER ASSISTANCE CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 DEAR MR. OR MS.: I WOULD LIKE TO ACQUAINT YOUR STAFF WITH THE PROBLEM MY 2000 DODGE RAM 2500 SERIES WITH 4WD EXPERIENCED LAST MONTH AT 128,000 MILES. THE VEHICLES VIN IS:[XXX]. THE PROBLEM CONCERNS AN EARLY STEERING BOX FAILURE WHICH MEANT LOSS OF THE POWER STEERING ASSIST DISAPPEARED. THERE WAS NO DAMAGE TO VEHICLE OR PERSON AND SINCE I WAS ON A QUIET RURAL HIGHWAY IT WAS A MATTER OF ROUTINE TO BRING THE TRUCK TO A STOP AND FIGURE OUT WHAT HAD HAPPENED. YOUR DODGE DEALER IN VANCOUVER, WA DECLINED TO HELP SO THE TRUCK WENT TO MY TIRE AND SUSPENSION DEALER OF LONG STANDING IN CAMAS, WA AND THEY REPLACED THE STEERING BOX, THE TRACK BAR AND THE TIE ROD ENDS. IM NOT CONCERNED ABOUT THE TIE ROD PARTS AS THOSE ARE WEAR ITEMS. I DO BELIEVE THAT DODGE SHOULD HELP WITH MY EXPENSE OF THE GEAR BOX AND TRACK BAR REPLACEMENT ESPECIALLY SINCE I PURCHASED THE EXTENDED WARRANTY WHEN THE VEHICLE WAS NEW EVEN THOUGH IT HAS RUN OUT. OBVIOUSLY GEAR BOX FAILURE SHOULD NOT OCCUR AT SUCH A LOW MILEAGE. *CB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10053275
38,541 miles · Jan 12, 2004
Steering
STEERING LOCKED UP, WAS UNABLE TO TURN FRONT WHEELS. *LA
NHTSA ODI #10052964
11,000 miles · Feb 22, 2003
SteeringCrashInjury
LOOSE STEERING CANT BE FIXED, LIES AND DECEPTION BY CHRYSLER AND THEY ALWAYS SAY COULD NOT DUPLICATE THE PROBLEM. PLEASE LOOK AT WWW.DODGETRUCKSTEERINGPROBLEMS.COM AND HELP US
NHTSA ODI #10007999
Mileage unknown · Jan 31, 2003
Steering
I PURCHASED A USED 2000 DODGE RAM 2500 4X4 A FEW WEEKS AGO. SINCE TAKING OWNERSHIP IT HAS BECOME EXTREMELY CLEAR TO ME THAT THE STEERING QUALITY OF THE VEHICLE IS EXTREMELY POOR. THE TRUCK WANDERS ALL OVER THE ROAD AND REQUIRES AN EXCESSIVE AMOUNT OF CORRECTIONS. I HAVE HAD NEW TIRES PUT ON AND AN ALIGNMENT DONE. THE PROBLEM…
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I PURCHASED A USED 2000 DODGE RAM 2500 4X4 A FEW WEEKS AGO. SINCE TAKING OWNERSHIP IT HAS BECOME EXTREMELY CLEAR TO ME THAT THE STEERING QUALITY OF THE VEHICLE IS EXTREMELY POOR. THE TRUCK WANDERS ALL OVER THE ROAD AND REQUIRES AN EXCESSIVE AMOUNT OF CORRECTIONS. I HAVE HAD NEW TIRES PUT ON AND AN ALIGNMENT DONE. THE PROBLEM STILL EXISTS. I HAVE LET OTHERS TEST DRIVE THE VEHICLE AND THEY ALL ASK WHAT IS WRONG WITH THE STEERING.
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE08047 · 2000-2001 Dodge RAM Pickup Hood Latch
Opened Jul 25, 2008 · Closed Dec 17, 2008
Status: closed (inferred from source dates) · Latches/locks/linkages:hood:latch; Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Latches/locks/linkages:hood:latch
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
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