NHTSA owner reports · September 18, 2026 snapshot.
Latches/locks/linkages complaints
20 reportsClear category filter101,000 miles · Jan 7, 2014
Latches/locks/linkages
I WAS IN THE PROCESS OF EXISTING MY VEHICLE, WHEN I PULLED TO OPEN THE DOOR, THE LATCH JUST BROKE OFF. THE LATCH SEEMS LIKE IT'S MADE OF PLASTIC. NOW, I WOULD NEED TO OPEN THE DOOR FROM THE OUTSIDE. I'M CONCERNED TO THE REPERCUSSION IF I HAPPEN TO GET INTO AN ACCIDENT. I WILL NOT BE ABLE TO OPEN THE DOOR IN CASE OF AN EMERGENCY.…
Read full complaint
I WAS IN THE PROCESS OF EXISTING MY VEHICLE, WHEN I PULLED TO OPEN THE DOOR, THE LATCH JUST BROKE OFF. THE LATCH SEEMS LIKE IT'S MADE OF PLASTIC. NOW, I WOULD NEED TO OPEN THE DOOR FROM THE OUTSIDE. I'M CONCERNED TO THE REPERCUSSION IF I HAPPEN TO GET INTO AN ACCIDENT. I WILL NOT BE ABLE TO OPEN THE DOOR IN CASE OF AN EMERGENCY. I CONTACTED [XXX] AND SPOKE WITH A REP NAME[XXX]. HE SAID THAT THE COMPANY IS UNWILLING TO FIX THE PROBLEM, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10558894
80,000 miles · May 27, 2011
Latches/locks/linkagesStructure
2 INTERIOR DOOR HANDLES HAVE BROKEN WITH NORMAL USE. BEEN TOLD THAT THE ONLY WAY TO FIX IS TO PURCHASE THE ENTIRE DOOR PANEL FOR APPROX. $350.00. *TR
NHTSA ODI #10402987
30,000 miles · Apr 11, 2011
Electrical SystemLatches/locks/linkagesVisibility
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED WHEN DRIVING VARIOUS SPEEDS, ALL OF THE WARNING LIGHTS WOULD ILLUMINATE SPORADICALLY. THE VEHICLE WOULD THEN BECOME HESITANT, STALL AND RESTART INDEPENDENTLY. THE VEHICLE WAS INSPECTED BY A DEALER AND AN INDEPENDENT MECHANIC, AND BOTH ADVISED HER THAT THEY WERE UNABLE …
Read full complaint
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED WHEN DRIVING VARIOUS SPEEDS, ALL OF THE WARNING LIGHTS WOULD ILLUMINATE SPORADICALLY. THE VEHICLE WOULD THEN BECOME HESITANT, STALL AND RESTART INDEPENDENTLY. THE VEHICLE WAS INSPECTED BY A DEALER AND AN INDEPENDENT MECHANIC, AND BOTH ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. IN ADDITION, ALL OF THE EXTERIOR DOOR HANDLES WERE FRACTURED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT SHE NEEDED TO REPLACE ALL OF THE DOOR HANDLES. ALL OF THE DOOR HANDLES EXCEPT FOR THE DRIVERS SIDE WERE REPLACED. IN ADDITION, ALL OF THE WINDOWS WOULD ONLY OPERATE PARTIALLY WHEN ATTEMPTING TO OPEN AND CLOSE THEM. THE VEHICLE WAS NOT REPAIRED FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ODI #10395435
50,000 miles · Mar 2, 2011
Latches/locks/linkages
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THREE OF THE FOUR INTERIOR DOOR HANDLES WERE FRACTURED AND IN ORDER TO EXIT THE VEHICLE, SHE WOULD HAVE TO CLIMB INTO THE BACK SEAT TO EXIT. THE FAILURE BEGAN ONE YEAR AGO WITH THE DRIVER SIDE FIRST AND THEN THE PASSENGER. THE DEALER ADVISED THE CONTACT THAT SINCE …
Read full complaint
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THREE OF THE FOUR INTERIOR DOOR HANDLES WERE FRACTURED AND IN ORDER TO EXIT THE VEHICLE, SHE WOULD HAVE TO CLIMB INTO THE BACK SEAT TO EXIT. THE FAILURE BEGAN ONE YEAR AGO WITH THE DRIVER SIDE FIRST AND THEN THE PASSENGER. THE DEALER ADVISED THE CONTACT THAT SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY THAT THEY WOULD NOT BE ABLE TO PROVIDE HER WITH ANY ADDITIONAL ASSISTANCE. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED OR DIAGNOSED. THE CURRENT MILEAGE WAS 68,000 AND THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #10386231
102,800 miles · Oct 8, 2010
Latches/locks/linkages
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT BOTH INTERIOR DOOR HANDLES ON THE DRIVER AND PASSENGER SIDE DOORS FRACTURED IN HALF AND THE CONTACT WAS UNABLE TO EXIT THE VEHICLE USING THE DOOR HANDLES. THE CONTACT WOULD HAVE TO REACH OUTSIDE THE WINDOW TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLES. INTERMITT…
Read full complaint
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT BOTH INTERIOR DOOR HANDLES ON THE DRIVER AND PASSENGER SIDE DOORS FRACTURED IN HALF AND THE CONTACT WAS UNABLE TO EXIT THE VEHICLE USING THE DOOR HANDLES. THE CONTACT WOULD HAVE TO REACH OUTSIDE THE WINDOW TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLES. INTERMITTENTLY, THE WINDOWS WOULD ALSO FAIL AND WOULD NOT OPEN THEREFORE, THE CONTACT WOULD HAVE SOMEONE OPEN THE DOOR FROM THE OUTSIDE OR SHE WOULD CLIMB TO THE REAR SEAT IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HANDLES COULD BE REPLACED BUT AT HER EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,800 AND THE CURRENT MILEAGE WAS APPROXIMATELY 103,000.
NHTSA ODI #10359621
79,000 miles · Sep 9, 2010
Latches/locks/linkages
WITH NORMAL USE THE INSIDE DOOR HANDLE SNAPPED IN TWO. IN ORDER TO GET OUT OF THE DRIVERS DOOR, WITH THE KEY STILL IN THE IGNITION YOU MUST HIT THE UNLOCK BUTTON, ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, ROLL THE WINDOW BACK UP AND THEN TURN OFF THE CAR. MY DOOR HANDLE IS LESS THAN 3 YEARS OLD BUT I HAVE MORE THAN T…
Read full complaint
WITH NORMAL USE THE INSIDE DOOR HANDLE SNAPPED IN TWO. IN ORDER TO GET OUT OF THE DRIVERS DOOR, WITH THE KEY STILL IN THE IGNITION YOU MUST HIT THE UNLOCK BUTTON, ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, ROLL THE WINDOW BACK UP AND THEN TURN OFF THE CAR. MY DOOR HANDLE IS LESS THAN 3 YEARS OLD BUT I HAVE MORE THAN THE ALLOTTED MILES DUE TO MY LONG COMMUTE TO WORK. I WAS TOLD IT COST 75.00 FOR THE PART AND TWO HOURS OF LABOR AT $115.00 FOR A ESTIMATED TOTAL OF $300.00 TO REPLACE THE INTERIOR DOOR HANDLE. I FEEL THE PART IS POORLY MADE FOR ITS USE AND SHOULD HAVE NEVER SNAPPED OFF. I ALSO FEEL THIS IS A SAFETY ISSUE AS THE DRIVER CANNOT MAKE A QUICK ESCAPE OUT OF THE CAR WHEN THIS PART UNEXPECTEDLY SNAPS. I WAS ALSO SURPRISED WHEN CONTACTING THE DODGE DEALERSHIP THAT THEY HAD THE PART IN STOCK, WHICH ALSO TELLS ME THEY MUST HAVE HAD TO REPLACE SEVERAL TO KEEP THAT PARTICULAR PART IN STOCK. *TR
NHTSA ODI #10354776
58,600 miles · Aug 26, 2010
Latches/locks/linkages
OUR 2007 DODGE NITRO HAS HAD BOTH INSIDE FRONT DOOR HANDLES BREAK THIS SUMMER, THE RIGHT SIDE IN JUNE AND THE LEFT DRIVERS SIDE IN AUGUST. THE BREAK IS IN THE SAME PLACE ON BOTH AND RESULTED IN THE PASSENGER AND THEN THE DRIVER UNABLE TO EXIT THE VEHICLE EXCEPT THRU THE BACK SEAT DOORS OR BY OPENING THE FRONT DOORS BY LOWERING …
Read full complaint
OUR 2007 DODGE NITRO HAS HAD BOTH INSIDE FRONT DOOR HANDLES BREAK THIS SUMMER, THE RIGHT SIDE IN JUNE AND THE LEFT DRIVERS SIDE IN AUGUST. THE BREAK IS IN THE SAME PLACE ON BOTH AND RESULTED IN THE PASSENGER AND THEN THE DRIVER UNABLE TO EXIT THE VEHICLE EXCEPT THRU THE BACK SEAT DOORS OR BY OPENING THE FRONT DOORS BY LOWERING THE WINDOW AND REACHING OUT TO THE OUTSIDE HANDLE. THIS IS A VERY BAD SAFETY CONCERN FOR ME FOR THE REASON THAT OUR 16 YEAR OLD DAUGHTER COULD NOT GET OUT OF OUR VEHICLE AS A NEW DRIVER. I HAVE REPLACED BOTH AT A COST OF OVER $100. THE PARTS PERSON THAT I WORKED WITH TO ORDER THE PART SAID THE PAST TIME HE HAS ORDERED THESE FOR OTHERS AND KEEPS THEM IN STOCK. I THINK WE HAVE A GRAVE ISSUE WITH SAFETY AND BEING ABLE TO EXIT THE VEHICLE, ESPECIALLY IF IT WAS INVOLVED IN A ACCIDENT OR FIRE. *TR
NHTSA ODI #10352142
59,000 miles · Jun 21, 2010
Latches/locks/linkages
TL* THE CONTACT OWNS A 2007 DODGE NITRO. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE INSIDE DRIVER SIDE DOOR HANDLE FRACTURED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 59,000. UPDATED 08/11/10. *LJ UPDATED 08/18/10
NHTSA ODI #10339365
78,000 miles · Jun 9, 2010
Latches/locks/linkages
TL*THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THE DRIVER SIDE AND PASSENGER SIDE DOOR HANDLES BROKE OFF. THE CONTACT HAD TO ROLL DOWN THE WINDOW TO GET OUT OF THE VEHICLE. THE DEALER ORDERED PARTS FOR REPAIR. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 78,000.
NHTSA ODI #10335416
15,000 miles · Mar 31, 2010
Latches/locks/linkages
TL*THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THE KEY THAT WAS USED TO OPEN AND CLOSE THE DOORS WAS LOST. A LOCKSMITH WAS NOTIFIED AND WAS UNABLE TO CHANGE THE DOOR LOCKS DUE TO A PLASTIC COVER OVER THE CYLINDER. THE PLASTIC COVERING THAT COULD NOT BE REMOVED WAS A MANUFACTURERS DESIGN. THE AUTHORIZED DEALER ST…
Read full complaint
TL*THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THE KEY THAT WAS USED TO OPEN AND CLOSE THE DOORS WAS LOST. A LOCKSMITH WAS NOTIFIED AND WAS UNABLE TO CHANGE THE DOOR LOCKS DUE TO A PLASTIC COVER OVER THE CYLINDER. THE PLASTIC COVERING THAT COULD NOT BE REMOVED WAS A MANUFACTURERS DESIGN. THE AUTHORIZED DEALER STATED THAT THE ENTIRE DOOR CONNECTION REQUIRED REPLACEMENT BEFORE THE CYLINDER LOCK COULD BE REPLACED. THE CONTACT WAS DISPLEASED TO KNOW THE LENGTHY PROCESS AND TIME FRAME INVOLVED WITH THE SERVICE REPAIR; HOWEVER, THERE WAS A KEY FOR THE IGNITION AND A REMOTE FOR THE OPENING AND CLOSING OF THE VEHICLE DOORS. THE FAILURE AND CURRENT MILEAGES WERE 15,000.
NHTSA ODI #10323031
Official recalls
7Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Apr 3, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2007-2008 Dodge Nitro 4X2 vehicles manufactured March 21, 2006, through March 1, 2008; and 2008 Jeep Liberty 4X2 vehicles manufactured February 15, 2007, through March 1, 2008. The transfer case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.
Consequence & remedy
Consequence: If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the vehicle is in a crash and thus deploy the airbags. Additionally, the drive shaft failure will result in a loss of motive power. Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will add a bracket to support the rear of the heat shield, free of charge. An interim letter was mailed to owners on May 29, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N10.
Additional source detail variants (3)
Structure
Chrysler Group LLC (Chrysler) is recalling certain model year 2007-2008 Dodge Nitro 4X2 vehicles manufactured March 21, 2006, through March 1, 2008; and 2008 Jeep Liberty 4X2 vehicles manufactured February 15, 2007, through March 1, 2008. The transfer case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.
Consequence: If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the vehicle is in a crash and thus deploy the airbags. Additionally, the drive shaft failure will result in a loss of motive power. Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will add a bracket to support the rear of the heat shield, free of charge. An interim letter was mailed to owners on May 29, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N10.
Air Bags
Chrysler Group LLC (Chrysler) is recalling certain model year 2007-2008 Dodge Nitro 4X2 vehicles manufactured March 21, 2006, through March 1, 2008; and 2008 Jeep Liberty 4X2 vehicles manufactured February 15, 2007, through March 1, 2008. The transfer case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.
Consequence: If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the vehicle is in a crash and thus deploy the airbags. Additionally, the drive shaft failure will result in a loss of motive power. Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will add a bracket to support the rear of the heat shield, free of charge. An interim letter was mailed to owners on May 29, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N10.
Power Train:driveline:driveshaft
Chrysler Group LLC (Chrysler) is recalling certain model year 2007-2008 Dodge Nitro 4X2 vehicles manufactured March 21, 2006, through March 1, 2008; and 2008 Jeep Liberty 4X2 vehicles manufactured February 15, 2007, through March 1, 2008. The transfer case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.
Consequence: If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the vehicle is in a crash and thus deploy the airbags. Additionally, the drive shaft failure will result in a loss of motive power. Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will add a bracket to support the rear of the heat shield, free of charge. An interim letter was mailed to owners on May 29, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N10.
Nov 6, 2009
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2007 DODGE NITRO PASSENGER VEHICLES. THE WINDSHIELD WIPER SYSTEM MAY EXPERIENCE A CONDITION OVER TIME WHERE HIGH USAGE OF THE VARIABLE PAUSE WIPER FUNCTION ("DELAY" MODE) MAY EVENTUALLY AFFECT PRIMARY WIPER FUNCTION, RENDERING THE WIPER SYSTEM INOPERABLE.
Consequence & remedy
Consequence: INOPERATIVE WIPERS UNDER INCLEMENT WEATHER CONDITIONS COULD CAUSE IMPAIRED VISIBILITY INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT AND ADD EXTERNAL RELAYS AND UPDATE THE TOTALLY INTEGRATED POWER MODULE SOFTWARE TO CONTROL THE WIPER FUNCTIONS. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-835-1403.
Oct 8, 2008
CHRYSLER IS RECALLING 3,663 MY 2007-2008 DODGE NITRO AND MY 2008 JEEP LIBERTY VEHICLES EQUIPPED WITH MANUAL TRANSMISSIONS. THE PARK BRAKE LEVER CLUTCH DRUM MAY DISTORT AND REDUCE THE EFFECTIVENESS OF THE PARK BRAKE SYSTEM.
Consequence & remedy
Consequence: THIS COULD ALLOW THE VEHICLE TO MOVE INADVERTENTLY AND CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE PARK BRAKE LEVER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 27, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Sep 14, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE SOFTWARE PROGRAMMED INTO THE ABS ELECTRONIC CONTROL MODULE MAY ALLOW A MOMENTARY DELAY IN BRAKING WHEN COASTING UP A HILL DURING CERTAIN CONDITIONS.
Consequence & remedy
Consequence: THIS COULD CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL MODULE WITH NEW SOFTWARE THAT PREVENTS THIS CONDITION FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Jul 3, 2007
ON CERTAIN VEHICLES, THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN OPERATING CONDITIONS.
Consequence & remedy
Consequence: THIS COULD CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPROGRAM THE TIPM. THE RECALL BEGAN ON JULY 5, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Dec 29, 2006
ON CERTAIN VEHICLES, THE ANTILOCK BRAKE SYSTEM (ABS) CONTROL MODULE SOFTWARE MAY CAUSE THE REAR BRAKES TO LOCK UP DURING CERTAIN BRAKING CONDITIONS.
Consequence & remedy
Consequence: THIS COULD RESULT IN A LOSS OF VEHICLE CONTROL AND CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL UNIT. THE RECALL BEGAN ON FEBRUARY 19, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
PE07027 · Engine Stalling & Electric Power Loss
Opened May 29, 2007 · Closed Aug 2, 2007
Status: closed (inferred from source dates) · Electrical System; Engine And Engine Cooling; Power Train:automatic Transmission; Power Train:manual Transmission
ON JULY 3, 2007, DAIMLERCHRYSLER CORPORATION (DCC) SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA DESCRIBING A DEFECT THAT COULD RESULT IN ENGINE STALL WHILE DRIVING IN APPROXIMATELY 80,894 MODEL YEAR (MY) 2007 JEEP WRANGLER AND DODGE NITRO VEHICLES MANUFACTURED BETWEEN JANUARY 30, 2006 AND JANUARY 22, 2007 (NHTSA RECALL 07V-291, DCC RECALL G25).ACCORDING TO DCC, THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THESE VEHICLES WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN CONDITIONS.DCC WILL REPROGRAM THE TIPM IN THE RECALLED VEHICLES WITH REVISED SOFTWARE. ODI OPENED PE07-027 ON MAY 29, 2007, BASED ON 53 COMPLAINTS ALLEGING ENGINE STALL AND/OR LOSS OF ELECTRICAL POWER IN MY 2007 JEEP WRANGLER VEHICLES.ODI WAS ALSO MONITORING SIMILAR COMPLAINTS IN MY 2007 DODGE NITRO VEHICLES.DCC'S ANALYSIS OF COMPLAINTS TO DCC AND NHTSA FOUND THAT MANY DESCRIBED EVENTS WITH A MOMENTARY LOSS OF ELECTRICAL POWER INSIDE THE VEHICLE AND A CORRESPONDING LOSS OF ENGINE POWER.MANY OF THE REPORTS ALSO INDICATED THAT THE INSTRUMENT CLUSTER TELLTALE LAMPS MOMENTARILY ILLUMINATED DURING THE EVENT. DCC'S ENGINEERING ANALYSIS DETERMINED THAT THE TIPM COULD INITIATE AN INTERNAL RESET CYCLE LASTING APPROXIMATELY 75 MS IN RESPONSE TO ERROR MESSAGES ON THE COMMUNICATION BUS.THE KEY ON SIGNAL FROM THE TIPM TO THE POWERTRAIN CONTROL MODULE (PCM) IS LOST DURING A TIPM RESET.IF THE PCM LOSES THE KEY ON SIGNAL FOR LONGER THAN 40 MS, IT INTERPRETS IT AS THE VEHICLE IGNITION BEING TURNED OFF AND BEGINS A POWER DOWN ROUTINE.AFTER THE TIPM RESET, THE KEY ON SIGNAL IS RESTORED AND THE PCM POWERS BACK UP.IF THE ROTATING COMPONENTS OF THE ENGINE CONTAIN SUFFICIENT INERTIA, THE VEHICLE MAY RESTART WITH NO INPUT FROM THE OPERATOR AS REPORTED IN SOME OF THE COMPLAINTS.IF THE ENGINE DOES NOT RESTART IN THIS MANNER, IT CAN BE RESTARTED BY THE OPERATOR.A REVISION TO THE TIPM SOFTWARE ON JANUARY 22, 2007 CHANGED THE TIPM RESET TIME TO 17 MS, REMOVING THE POTENTIAL FOR PCM POWER DOWN AND ENGINE STALL. ODI HAS RECEIVED 178 COMPLAINTS POTENTIALLY RELATED TO THE ALLEGED DEFECT IN MY 2007 JEEP WRANGLER VEHICLES AND 52 COMPLAINTS INVOLVING MY 2007 DODGE NITRO VEHICLES.TWO OF THE NITRO COMPLAINTS ALLEGE THAT A CRASH RESULTED FROM AN ENGINE STALL INCIDENT, ONE OF WHICH CAUSED MINOR INJURIES TO A PASSENGER.AS OF JUNE 1, 2007, DCC IDENTIFIED 151 WRANGLER COMPLAINTS AND 128 NITRO COMPLAINTS. THIS INVESTIGATION HAS BEEN CLOSED WITH DCC'S RECALL.
Additional source detail variants (4)
Electrical System
ON JULY 3, 2007, DAIMLERCHRYSLER CORPORATION (DCC) SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA DESCRIBING A DEFECT THAT COULD RESULT IN ENGINE STALL WHILE DRIVING IN APPROXIMATELY 80,894 MODEL YEAR (MY) 2007 JEEP WRANGLER AND DODGE NITRO VEHICLES MANUFACTURED BETWEEN JANUARY 30, 2006 AND JANUARY 22, 2007 (NHTSA RECALL 07V-291, DCC RECALL G25).ACCORDING TO DCC, THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THESE VEHICLES WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN CONDITIONS.DCC WILL REPROGRAM THE TIPM IN THE RECALLED VEHICLES WITH REVISED SOFTWARE. ODI OPENED PE07-027 ON MAY 29, 2007, BASED ON 53 COMPLAINTS ALLEGING ENGINE STALL AND/OR LOSS OF ELECTRICAL POWER IN MY 2007 JEEP WRANGLER VEHICLES.ODI WAS ALSO MONITORING SIMILAR COMPLAINTS IN MY 2007 DODGE NITRO VEHICLES.DCC'S ANALYSIS OF COMPLAINTS TO DCC AND NHTSA FOUND THAT MANY DESCRIBED EVENTS WITH A MOMENTARY LOSS OF ELECTRICAL POWER INSIDE THE VEHICLE AND A CORRESPONDING LOSS OF ENGINE POWER.MANY OF THE REPORTS ALSO INDICATED THAT THE INSTRUMENT CLUSTER TELLTALE LAMPS MOMENTARILY ILLUMINATED DURING THE EVENT. DCC'S ENGINEERING ANALYSIS DETERMINED THAT THE TIPM COULD INITIATE AN INTERNAL RESET CYCLE LASTING APPROXIMATELY 75 MS IN RESPONSE TO ERROR MESSAGES ON THE COMMUNICATION BUS.THE KEY ON SIGNAL FROM THE TIPM TO THE POWERTRAIN CONTROL MODULE (PCM) IS LOST DURING A TIPM RESET.IF THE PCM LOSES THE KEY ON SIGNAL FOR LONGER THAN 40 MS, IT INTERPRETS IT AS THE VEHICLE IGNITION BEING TURNED OFF AND BEGINS A POWER DOWN ROUTINE.AFTER THE TIPM RESET, THE KEY ON SIGNAL IS RESTORED AND THE PCM POWERS BACK UP.IF THE ROTATING COMPONENTS OF THE ENGINE CONTAIN SUFFICIENT INERTIA, THE VEHICLE MAY RESTART WITH NO INPUT FROM THE OPERATOR AS REPORTED IN SOME OF THE COMPLAINTS.IF THE ENGINE DOES NOT RESTART IN THIS MANNER, IT CAN BE RESTARTED BY THE OPERATOR.A REVISION TO THE TIPM SOFTWARE ON JANUARY 22, 2007 CHANGED THE TIPM RESET TIME TO 17 MS, REMOVING THE POTENTIAL FOR PCM POWER DOWN AND ENGINE STALL. ODI HAS RECEIVED 178 COMPLAINTS POTENTIALLY RELATED TO THE ALLEGED DEFECT IN MY 2007 JEEP WRANGLER VEHICLES AND 52 COMPLAINTS INVOLVING MY 2007 DODGE NITRO VEHICLES.TWO OF THE NITRO COMPLAINTS ALLEGE THAT A CRASH RESULTED FROM AN ENGINE STALL INCIDENT, ONE OF WHICH CAUSED MINOR INJURIES TO A PASSENGER.AS OF JUNE 1, 2007, DCC IDENTIFIED 151 WRANGLER COMPLAINTS AND 128 NITRO COMPLAINTS. THIS INVESTIGATION HAS BEEN CLOSED WITH DCC'S RECALL.
Engine And Engine Cooling
ON JULY 3, 2007, DAIMLERCHRYSLER CORPORATION (DCC) SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA DESCRIBING A DEFECT THAT COULD RESULT IN ENGINE STALL WHILE DRIVING IN APPROXIMATELY 80,894 MODEL YEAR (MY) 2007 JEEP WRANGLER AND DODGE NITRO VEHICLES MANUFACTURED BETWEEN JANUARY 30, 2006 AND JANUARY 22, 2007 (NHTSA RECALL 07V-291, DCC RECALL G25).ACCORDING TO DCC, THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THESE VEHICLES WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN CONDITIONS.DCC WILL REPROGRAM THE TIPM IN THE RECALLED VEHICLES WITH REVISED SOFTWARE. ODI OPENED PE07-027 ON MAY 29, 2007, BASED ON 53 COMPLAINTS ALLEGING ENGINE STALL AND/OR LOSS OF ELECTRICAL POWER IN MY 2007 JEEP WRANGLER VEHICLES.ODI WAS ALSO MONITORING SIMILAR COMPLAINTS IN MY 2007 DODGE NITRO VEHICLES.DCC'S ANALYSIS OF COMPLAINTS TO DCC AND NHTSA FOUND THAT MANY DESCRIBED EVENTS WITH A MOMENTARY LOSS OF ELECTRICAL POWER INSIDE THE VEHICLE AND A CORRESPONDING LOSS OF ENGINE POWER.MANY OF THE REPORTS ALSO INDICATED THAT THE INSTRUMENT CLUSTER TELLTALE LAMPS MOMENTARILY ILLUMINATED DURING THE EVENT. DCC'S ENGINEERING ANALYSIS DETERMINED THAT THE TIPM COULD INITIATE AN INTERNAL RESET CYCLE LASTING APPROXIMATELY 75 MS IN RESPONSE TO ERROR MESSAGES ON THE COMMUNICATION BUS.THE KEY ON SIGNAL FROM THE TIPM TO THE POWERTRAIN CONTROL MODULE (PCM) IS LOST DURING A TIPM RESET.IF THE PCM LOSES THE KEY ON SIGNAL FOR LONGER THAN 40 MS, IT INTERPRETS IT AS THE VEHICLE IGNITION BEING TURNED OFF AND BEGINS A POWER DOWN ROUTINE.AFTER THE TIPM RESET, THE KEY ON SIGNAL IS RESTORED AND THE PCM POWERS BACK UP.IF THE ROTATING COMPONENTS OF THE ENGINE CONTAIN SUFFICIENT INERTIA, THE VEHICLE MAY RESTART WITH NO INPUT FROM THE OPERATOR AS REPORTED IN SOME OF THE COMPLAINTS.IF THE ENGINE DOES NOT RESTART IN THIS MANNER, IT CAN BE RESTARTED BY THE OPERATOR.A REVISION TO THE TIPM SOFTWARE ON JANUARY 22, 2007 CHANGED THE TIPM RESET TIME TO 17 MS, REMOVING THE POTENTIAL FOR PCM POWER DOWN AND ENGINE STALL. ODI HAS RECEIVED 178 COMPLAINTS POTENTIALLY RELATED TO THE ALLEGED DEFECT IN MY 2007 JEEP WRANGLER VEHICLES AND 52 COMPLAINTS INVOLVING MY 2007 DODGE NITRO VEHICLES.TWO OF THE NITRO COMPLAINTS ALLEGE THAT A CRASH RESULTED FROM AN ENGINE STALL INCIDENT, ONE OF WHICH CAUSED MINOR INJURIES TO A PASSENGER.AS OF JUNE 1, 2007, DCC IDENTIFIED 151 WRANGLER COMPLAINTS AND 128 NITRO COMPLAINTS. THIS INVESTIGATION HAS BEEN CLOSED WITH DCC'S RECALL.
Power Train:automatic Transmission
ON JULY 3, 2007, DAIMLERCHRYSLER CORPORATION (DCC) SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA DESCRIBING A DEFECT THAT COULD RESULT IN ENGINE STALL WHILE DRIVING IN APPROXIMATELY 80,894 MODEL YEAR (MY) 2007 JEEP WRANGLER AND DODGE NITRO VEHICLES MANUFACTURED BETWEEN JANUARY 30, 2006 AND JANUARY 22, 2007 (NHTSA RECALL 07V-291, DCC RECALL G25).ACCORDING TO DCC, THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THESE VEHICLES WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN CONDITIONS.DCC WILL REPROGRAM THE TIPM IN THE RECALLED VEHICLES WITH REVISED SOFTWARE. ODI OPENED PE07-027 ON MAY 29, 2007, BASED ON 53 COMPLAINTS ALLEGING ENGINE STALL AND/OR LOSS OF ELECTRICAL POWER IN MY 2007 JEEP WRANGLER VEHICLES.ODI WAS ALSO MONITORING SIMILAR COMPLAINTS IN MY 2007 DODGE NITRO VEHICLES.DCC'S ANALYSIS OF COMPLAINTS TO DCC AND NHTSA FOUND THAT MANY DESCRIBED EVENTS WITH A MOMENTARY LOSS OF ELECTRICAL POWER INSIDE THE VEHICLE AND A CORRESPONDING LOSS OF ENGINE POWER.MANY OF THE REPORTS ALSO INDICATED THAT THE INSTRUMENT CLUSTER TELLTALE LAMPS MOMENTARILY ILLUMINATED DURING THE EVENT. DCC'S ENGINEERING ANALYSIS DETERMINED THAT THE TIPM COULD INITIATE AN INTERNAL RESET CYCLE LASTING APPROXIMATELY 75 MS IN RESPONSE TO ERROR MESSAGES ON THE COMMUNICATION BUS.THE KEY ON SIGNAL FROM THE TIPM TO THE POWERTRAIN CONTROL MODULE (PCM) IS LOST DURING A TIPM RESET.IF THE PCM LOSES THE KEY ON SIGNAL FOR LONGER THAN 40 MS, IT INTERPRETS IT AS THE VEHICLE IGNITION BEING TURNED OFF AND BEGINS A POWER DOWN ROUTINE.AFTER THE TIPM RESET, THE KEY ON SIGNAL IS RESTORED AND THE PCM POWERS BACK UP.IF THE ROTATING COMPONENTS OF THE ENGINE CONTAIN SUFFICIENT INERTIA, THE VEHICLE MAY RESTART WITH NO INPUT FROM THE OPERATOR AS REPORTED IN SOME OF THE COMPLAINTS.IF THE ENGINE DOES NOT RESTART IN THIS MANNER, IT CAN BE RESTARTED BY THE OPERATOR.A REVISION TO THE TIPM SOFTWARE ON JANUARY 22, 2007 CHANGED THE TIPM RESET TIME TO 17 MS, REMOVING THE POTENTIAL FOR PCM POWER DOWN AND ENGINE STALL. ODI HAS RECEIVED 178 COMPLAINTS POTENTIALLY RELATED TO THE ALLEGED DEFECT IN MY 2007 JEEP WRANGLER VEHICLES AND 52 COMPLAINTS INVOLVING MY 2007 DODGE NITRO VEHICLES.TWO OF THE NITRO COMPLAINTS ALLEGE THAT A CRASH RESULTED FROM AN ENGINE STALL INCIDENT, ONE OF WHICH CAUSED MINOR INJURIES TO A PASSENGER.AS OF JUNE 1, 2007, DCC IDENTIFIED 151 WRANGLER COMPLAINTS AND 128 NITRO COMPLAINTS. THIS INVESTIGATION HAS BEEN CLOSED WITH DCC'S RECALL.
Power Train:manual Transmission
ON JULY 3, 2007, DAIMLERCHRYSLER CORPORATION (DCC) SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA DESCRIBING A DEFECT THAT COULD RESULT IN ENGINE STALL WHILE DRIVING IN APPROXIMATELY 80,894 MODEL YEAR (MY) 2007 JEEP WRANGLER AND DODGE NITRO VEHICLES MANUFACTURED BETWEEN JANUARY 30, 2006 AND JANUARY 22, 2007 (NHTSA RECALL 07V-291, DCC RECALL G25).ACCORDING TO DCC, THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THESE VEHICLES WAS PROGRAMMED WITH SOFTWARE THAT MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN CONDITIONS.DCC WILL REPROGRAM THE TIPM IN THE RECALLED VEHICLES WITH REVISED SOFTWARE. ODI OPENED PE07-027 ON MAY 29, 2007, BASED ON 53 COMPLAINTS ALLEGING ENGINE STALL AND/OR LOSS OF ELECTRICAL POWER IN MY 2007 JEEP WRANGLER VEHICLES.ODI WAS ALSO MONITORING SIMILAR COMPLAINTS IN MY 2007 DODGE NITRO VEHICLES.DCC'S ANALYSIS OF COMPLAINTS TO DCC AND NHTSA FOUND THAT MANY DESCRIBED EVENTS WITH A MOMENTARY LOSS OF ELECTRICAL POWER INSIDE THE VEHICLE AND A CORRESPONDING LOSS OF ENGINE POWER.MANY OF THE REPORTS ALSO INDICATED THAT THE INSTRUMENT CLUSTER TELLTALE LAMPS MOMENTARILY ILLUMINATED DURING THE EVENT. DCC'S ENGINEERING ANALYSIS DETERMINED THAT THE TIPM COULD INITIATE AN INTERNAL RESET CYCLE LASTING APPROXIMATELY 75 MS IN RESPONSE TO ERROR MESSAGES ON THE COMMUNICATION BUS.THE KEY ON SIGNAL FROM THE TIPM TO THE POWERTRAIN CONTROL MODULE (PCM) IS LOST DURING A TIPM RESET.IF THE PCM LOSES THE KEY ON SIGNAL FOR LONGER THAN 40 MS, IT INTERPRETS IT AS THE VEHICLE IGNITION BEING TURNED OFF AND BEGINS A POWER DOWN ROUTINE.AFTER THE TIPM RESET, THE KEY ON SIGNAL IS RESTORED AND THE PCM POWERS BACK UP.IF THE ROTATING COMPONENTS OF THE ENGINE CONTAIN SUFFICIENT INERTIA, THE VEHICLE MAY RESTART WITH NO INPUT FROM THE OPERATOR AS REPORTED IN SOME OF THE COMPLAINTS.IF THE ENGINE DOES NOT RESTART IN THIS MANNER, IT CAN BE RESTARTED BY THE OPERATOR.A REVISION TO THE TIPM SOFTWARE ON JANUARY 22, 2007 CHANGED THE TIPM RESET TIME TO 17 MS, REMOVING THE POTENTIAL FOR PCM POWER DOWN AND ENGINE STALL. ODI HAS RECEIVED 178 COMPLAINTS POTENTIALLY RELATED TO THE ALLEGED DEFECT IN MY 2007 JEEP WRANGLER VEHICLES AND 52 COMPLAINTS INVOLVING MY 2007 DODGE NITRO VEHICLES.TWO OF THE NITRO COMPLAINTS ALLEGE THAT A CRASH RESULTED FROM AN ENGINE STALL INCIDENT, ONE OF WHICH CAUSED MINOR INJURIES TO A PASSENGER.AS OF JUNE 1, 2007, DCC IDENTIFIED 151 WRANGLER COMPLAINTS AND 128 NITRO COMPLAINTS. THIS INVESTIGATION HAS BEEN CLOSED WITH DCC'S RECALL.
Illustration