Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched probl…
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Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
NHTSA ODI #11661702
Mileage unknown · Dec 18, 2024
Unknown Or Other
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
NHTSA ODI #11631354
Mileage unknown · Sep 25, 2024
Electrical SystemLane DepartureUnknown Or Other
Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.
NHTSA ODI #11616398
Mileage unknown · Jun 20, 2024
Unknown Or Other
Backup camera is upside down. At first it would go in and out or be upside down and now it’s just upside down on the rear view mirror
NHTSA ODI #11595410
Mileage unknown · Jun 11, 2024
Unknown Or Other
My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mir…
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My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mirrors when backing up.
NHTSA ODI #11593701
Mileage unknown · May 17, 2024
EngineUnknown Or Other
Backup camera blurry, or no image, or upside down.
NHTSA ODI #11589361
Mileage unknown · Oct 16, 2023
Unknown Or Other
I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving f…
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I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by Benjamin ,My service advisor at Ralph Sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.
NHTSA ODI #11550185
Mileage unknown · Sep 27, 2023
Unknown Or Other
Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.
NHTSA ODI #11547001
Mileage unknown · Jun 21, 2023
Unknown Or Other
About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence & remedy
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE24006 · Back Up Camera Failure
Opened Feb 27, 2024 · Closed Sep 26, 2025
Status: closed (inferred from source dates) · Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
2020 Dodge Journey Problems, Complaints & Recalls | Skip That Year
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