Engine. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 118 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 94 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

30 crash reports9 fire reports36 injury reports

What owners actually said

553 reports

30,000 miles · Jun 15, 2017

Electronic Stability Control (esc)Unknown Or Other

ELTRONIC STABILITY CONTROL LIGHT RANDOMLY COMES ON WHILE DRIVING AND FRONT PASSENGER HUB IS GOING OUT AT ONLY 30K MILES

NHTSA ODI #10995442

39,042 miles · Jun 8, 2017

Air Bags

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SIDE HEADREST AIR BAG DEPLOYED AFTER THE DOOR WAS CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS DODGE JEEP CHRYSLER WHERE IT WAS DIAGNOSED THAT THE HEADREST AIR BAG DEPLOYED AND NEEDED TO BE RESET …

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NHTSA ODI #10993914

Mileage unknown · Jun 5, 2017

EngineSteering

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SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT IT JERKED AS I DROVE. SEVERAL MONTHS AGO THE JERKING GOT A LITTLE WORSE BUT I WAS UNDER THE IMPRESSION THAT IT WAS MY BRAKES. AS I WAS DRIVING THE OTHER DAY I FELT SEVERAL JERKS AND THEN THE CALL CAME TO A COMPLETE STOP WITH ALL OF THE POWER STILL BEING. I SHUT THE CAR OFF AND RESTARTED IT. THE CAR STARTED UP PERFECTLY FINE AS I SHIFTED IT INTO DRIVE THE CAR STARTED SHAKING AGAIN AND SHUT DOWN. I DID THE SAME ROUTINE FOR SEVERAL TRIES AND EVERY TIME I PUT IT INTO EITHER DRIVE OR REVERSE THE CAR WOULD SHUT DOWN. IF I PUT THE CAR IN NEUTRAL THE CAR WAS PERFECTLY BUT IF I PUT IT IN DRIVE OR RESERVE

NHTSA ODI #10993121

23,460 miles · May 19, 2017

Air BagsCrashInjury

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TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 41 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE AND THE RADIATOR WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND A BRUISED WRIST. THE CONTACT AND THE DRIVER OF THE OTHER VEHICLE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,460. ..UPDATED 06/06/17 *BF UPDATED 9/28/18*JB

NHTSA ODI #10990642

29,237 miles · May 8, 2017

Electronic Stability Control (esc)

ABS AND TRACTION CONTROL LIGHTS CAME ON WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THIS BUT MY VEHICLE IT IS SAYING NOT COVERED. DODGE RECALL NUMBER R61. NHTSA #15V675000. SO NOW I HAVE AN UNSAFE VEHICLE.

NHTSA ODI #10984206

23,295 miles · Apr 30, 2017

Service BrakesUnknown Or OtherCrashInjury

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3 SEPARATE INCIDENTS, ALL INVOLVING BRAKING WHILE IN MOTION, SPREAD OVER ABOUT 2 MONTHS. 1., TOOK TOO LONG TO COME TO A STOP WHILE BRAKING AT A RED LIGHT (6 CAR LENGTHS); 2., LIGHT TAP CAUSED CAR TO SCREECH TO A STOP; 3. COMPLETE FAILURE; NO RESPONSE TO REPEATED PUMPING; NO RESISTANCE FELT WHEN PRESSING BRAKE ALL THE WAY TO THE FLOOR, NEARLY FLIPPED INTO A DITCH, CAUSED OVER $8K DAMAGES. THE CAR ITSELF HAD 23,295 MILES ON IT WHEN ALL THIS HAPPENED. DODGE "INVESTIGATOR" SAID NOTHING'S WRONG.

NHTSA ODI #10981510

85,500 miles · Apr 17, 2017

Air BagsElectronic Stability Control (esc)Service BrakesCrashInjury

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TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN APPLIED AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE CONTACT WAS DIAGNOSED WITH SPRAINS TO THE RIGHT SHOULDER AND KNEE ALONG WITH INJURIES TO THE LOWER BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS AND THEN TO THE BODY SHOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS NOT DESTROYED ACCORDING TO THE INSURANCE INVESTIGATOR. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.

NHTSA ODI #10978781

15,097 miles · Apr 11, 2017

Service Brakes

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS WARNING LIGHT ILLUMINATED. THE CAUSED OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,097.

NHTSA ODI #10971815

28,000 miles · Apr 10, 2017

Electrical SystemSeatsUnknown Or OtherFire

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WHILE MY HUSBAND WAS DRIVING HOME FROM WORK ON 3/14/17, HE STOPPED TO HELP A FELLOW OFFICER THAT WAS STRANDED, HE GOT OUT OF THE VEHICLE AND WAS HELPING THE OTHER OFFICER HE SMELLED SMOKE AND LOOKED BACK AND SAW THAT IT WAS OUR CAR ON FIRE. THE FIRE OCCURRED IN THE FRONT DRIVERS SIDE DOOR PANEL, HE WAS ABLE TO DRIVE THE VEHICLE HOME,AFTER HE THOUGHT THE FIRE WAS OUT. THE NEXT DAY HE DROVE THE CAR TO THE AUTO SHOP,WHILE ON THE WAY THERE THE FIRE RESTARTED,HE WAS ABLE TO MAKE IT TO THE BODY SHOP. THE VEHICLE SAT AT THE DEALER SHIP FOR 13 OR 14 DAYS BEFORE WE FINALLY GOT THE OKAY FROM CHRYSLER TO FIX IT. THE MECAHANICAL PART WAS FIXED, HOWEVER THE SEVER SMELL FROM THE SMOKE,BURNT RUBBER,AND PLASTIC WAS NOT. WE DID TAKE THE VEHICLE BACK,AND THE DEALERSHIP DID DO EVERYTHING THEY COULD TO GET THE SMELL OUT, THE SMELL IS STILL THERE. THIS IS THE ONLY VEHICLE WE HAVE.SO WE HAVE HAD NO CHOICE, BUT TO DRIVE IT. MY BOYS BOTH HAVE SEVERE ASTHMA AND ALLERGIES, SO RIDING IN A CAR WITH A CONSTANT ODOR OF SMOKE AND BURNT STUFF IS EXTREMELY UNHEALTHY. MY HUSBAND HAS ALSO HAD A COUGH FROM THE SMOKE INHAILATION THAT OCCURRED, HE IS CURRENTLY COUGHING STUFF UP OUTTA HIS LUNGS. I HAVE MADE AT LEAST 20-25 PHONE CALLS TO CHRYSLER, AND HAVE NOT RECEIVED ONE BACK, WE HAVE NOT EVEN RECEIVED THE REPORT FROM THE FIRE INSPECTOR THAT THEY SENT. I WOULD REALLY JUST LIKE TO GET SOME ANSWERS AND KNOW MY RIGHTS. ANY AND ALL HELP WOULD BE GREATLY APPRECIATED.

NHTSA ODI #10971556

39,000 miles · Mar 20, 2017

Electrical SystemInjury

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DRIVERS HEAD REST DEPLOYMENT . SITTING IN VEHICLE AT A STANDSTILL IN PARKING LOT. STEPPED ON BRAKE TO START ENGINE AND DRIVERS HEAD REST DEPLOYED, HITTING DRIVER IN BACK OF HEAD AND FORCING HEAD INTO STEERING WHEEL. NO MAJOR INJURY, OTHER THAN HEADACHE AND BRUISE ON FOREHEAD. THE VEHICLE HAS NEVER BEEN INVOLVED IN REAR ACCIDENT. GATHERED CAR FAX INFORMATION TO PROVE NO DAMAGE. MILEAGE APPROX 39,000. I PURCHASED THE VEHICLE FROM REPUTABLE DEALER (ENTERPRISE CAR SALES - SAN ANTONIO) ON DECEMBER 28, 2016. CURRENT DRIVER HAS NOT BEEN INVOLVED IN REAR-END COLLISIONS, BUMPS OR DAMAGE TO REAR OF VEHICLE. DEALER CLAIMS NOT RESPONSIBLE FOR VEHICLE. ORIGINAL FACTORY WARRANTY EXPIRED AT 36,000 MILES. LOCAL DODGE DEALERSHIP CLAIMED NOT COVERED AND NOT A FACTORY DEFECT. INSURANCE COMPANY CLAIMS NOT A COVERED DAMAGE, SO NOT RESPONSIBLE. THIS SHOULD BE CONSIDERED A SAFETY HAZARD. TRIED TO RESET HEADREST, BUT WILL NOT GO BACK INTO PLACE. CURRENTLY HAVE IT HELD TOGETHER WITH A LEATHER BELT. CONCERNS WHETHER THE PASSENGER HEADREST WILL DEPLOY WITHOUT WARNING. I FEEL THE MANUFACTURER SHOULD REPLACE THE HEADREST AT NO CHARGE TO THE VEHICLE OWNER.

NHTSA ODI #10967268

Official recalls

18V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control

May 17, 2018

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence & remedy

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Additional source detail variants (3)

Electrical System:software

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Vehicle Speed Control:cruise Control

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Electrical System:wiring

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17V432000 · Air Bags:frontal

Jul 7, 2017

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Consequence & remedy

Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.

Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.

16V273000 · Steering:hydraulic Power Assist:hose, Piping, And Connections

May 6, 2016

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence & remedy

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.

15V675000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Oct 19, 2015

Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.

Consequence & remedy

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Additional source detail variants (2)

Electronic Stability Control (esc)

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

15V431000 · Engine And Engine Cooling:engine

Jul 7, 2015

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

Consequence & remedy

Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.

14V711000 · Equipment:other:labels

Nov 7, 2014

Chrysler Group LLC (Chrysler) is recalling certain model year 2014-2015 Dodge Journey vehicles manufactured October 25, 2013, to August 22, 2014. The affected vehicles may be equipped with tire placard labels which contain inaccurate seating capacity and occupant/cargo combined weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110, "Tire Selection and Rims for Passenger Cars."

Consequence & remedy

Consequence: With inaccurate information on the tire placard, the operator may overload the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install a correct tire placard label, free of charge. The recall began April 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P70.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA24003 · Vehicle Entrapment

Opened Aug 1, 2024 · No close date supplied

Status: open (inferred from source dates) · Latches/locks/linkages

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

RQ22002 · Stall From Crankshaft\camshaft Failure

Opened Jul 22, 2022 · Closed Jun 16, 2025

Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:crank/camshaft Position Sensor

On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure of the crankshaft or camshaft sensor may lead to a loss of motive power (LOMP) in the recalled vehicles. Following the receipt of recall 16V-907, the Office of Defects Investigation (ODI) received 127 vehicle owner’s questionnaires (VOQ), in which consumers allege experiencing crankshaft or camshaft failures on similar vehicles not included in the recall. On July 22, 2022, this Recall Query was opened to further assess the scope, frequency, and safety consequences of the alleged defect described in the recall. During this investigation, ODI sent two information request (IR) letters to FCA. The first letter was sent on August 15, 2022, and the second on July 12, 2024. Responses to these IR letters, that included manufacturer claim data related to the alleged defect, were received on September 26, 2022, and September 6, 2024, respectively. Analysis of ODI and FCA claim data identified two failure modes relating to intermittent crankshaft and camshaft sensor loss of signal. The first failure mode involves a faulty crankshaft or camshaft electrical connector, as identified in recall 16V-907. The second failure mode involves a faulty crankshaft and/or camshaft position sensor. Both failure modes exhibit intermittent operation of the crankshaft and/or camshaft position sensor that can result in a malfunction indicator lamp (MIL), engine stall while driving, or a no start condition. For the first failure mode, the claim data indicates that the majority of failures resulted in a LOMP and occurred on vehicles covered by recall 16V-907. For the second failure mode, the claim data indicates that the majority of failures resulted in a MIL or no start condition and occurred on vehicles manufactured prior to the vehicles covered by recall 16V-907. VOQ and claim data submitted to NHTSA, involving vehicles built outside the scope of recall 16V-907, commonly do not describe a LOMP. These claims typically describe experiencing symptoms such as a MIL, Diagnostic Trouble Code (DTC) associated with crank/camshaft position sensor, and subsequent visits to a dealership. A substantially smaller percentage of the complaints allege an actual LOMP ( During production, FCA implemented multiple corrective actions to address the camshaft/camshaft sensor signal issue. The last of which was a software update that occurred in February 2016 and based on the claim data, addressed the crankshaft and/or camshaft position sensor issues that were leading to MIL or no start. For vehicles built prior to the software update, the sensor failures were normally covered under warranty. FCA’s assessment of the alleged defect is that the subject vehicles (not included in recall 16V-907) are not typically experiencing a LOMP when they have trouble with their crankshaft and/or camshaft position sensor and for that reason it does not represent a safety defect. FCA states consumers experience multiple warning signs including MIL illumination, drive quality changes, or no start conditions when a crankshaft and/or camshaft position sensor is failing. Based on ODI's analysis of the failure modes, the failure mode for vehicles not included in recall 16V-907 is unlikely to result in LOMP. The data indicates that vehicles not included in the recall experience LOMP at much lower rates than the recalled population. In addition, ODI is not aware of any related vehicle crashes or injuries in that time. Given these facts, a safety-related defect trend has not been identified at this time. Accordingly, this investigation is closed without action. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint