2023 Dodge Hornet

I have contacted mopar dodge customer care because i have tried 3 dealerships one including the one i bought my car from to get this recalled and go nowhere ! Dodge had a claim filed for my car and they have not called me in 3 weeks on how to get this issue fixed and when it was at a dealership and hour away they set up the appointment they denied me a rental for a week to get to and from and they found out it was broken when the part was ordered and they informed me they don't now how to fix it and if the screen goes black i can still drive it's safe i informed them i don't feel comfortable in doing so can someone please help me

While driving in left lane of one way road at 46 mph with adaptive cruise and lane sense active, the cruise control switched off and lane assist veered left off the road, locking the steering wheel to the left. I was unable to correct steering until after the car had come to a complete stop. I hit a sign in the median due to the lane departure.

The cars advanced safety system sensors malfunction. This leads to a variety of different outcomes. Sometimes we just see the warning lights telling us it’s not working, and other times the car has actually slammed on the brakes as it thought something was in front of it when there was nothing. We have taken it into the shop 3 times and it still has not been repaired. We have been told that there is no fix right now but should have an update to repair by the end of Q1 2024, but they can not guarantee. We have made it clear this is a safety issue and they refuse to acknowledge. They have even gone so far as to call our local dealership to see if they think it’s a safety issue. We have requested they buy back the vehicle and are told no to this point. Our safety has been put at risk because the sensors caused the vehicle to slam on the brakes at 80mph. While this time there was no one behind us if they would have been they would have rear ended us. To my knowledge this has not been reproduced by the dealer as they do not drive the vehicle long enough, but they have not denied the car could have done this. They have also acknowledged there is no repair available currently. The vehicle has been brought to the dealership 3 times for repair thus far. We are told they are not able to do anything further until this update releases and it might fix it. There are lights that come on showing it is not working properly. They do seem to come off and on. The lights come on in almost any weather other than cloudy weather. We have made several requests for Mopar to fix the vehicle or buy it back due to it being unsafe. They question us if it is actually a safety issue which is absurd. So the only solution they have for us is to drive the vehicle until the update comes out and hope it fixes the problem. Still no guarantee that it will fix it.

Took car into dealer for the following issue that we have had since purchased new. The Automatic Emergency Braking and/or Forward Collision Warning will shut off. While driving the customer we notice that the Automatic Emergency Braking and/or Forward Collision Warning will shut off and we will see two separate icons on the lower left and right sides on the dash Happens every time it rains, snows or very sunny out. This is a serious issue and Dodge needs pressured to fixed ASAP. Afraid to drive the car as a result. The dealer said Dodge is aware but has no fix. Unacceptable.

I have been taking my car into the shop to get the lights checked. They’ve come to conclusion that the front crash sensors disable themselves and they have no fix for it. Chrysler engineers came back and said to close the case and give the car back until they find a fix. This is very unsafe considering I drive a hour to work and home and also have a 6 month old baby. I talked to Chrysler about getting my car bought back under the lemon law and I was told I’d get a call with my options. However, when it came down to it, they have me driving the unsafe car and will not return my calls nor contact me. I tried to take it to a different location and he told me that he couldn’t do anything about it over the phone. Dodge is not concerned about the problem nor my safety and I believe something needs to be done because they won’t work with me to get a safe car. They’d rather me drive an unsafe vehicle. The car disables its crash sensors whenever it wants.