IllustrationThe rear power slide doors are opening on their own with vehicle in motion. The power switch on the roof is off. We have 5 children. No warming lamps or issues this is a known issues will caravans
2017 Dodge Grand Caravan
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Dodge Grand Caravan do not stand out strongly from the model-year median of 284.
About this comparison →How this year compares
Owner complaints by model year
Compare all Grand Caravan years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
80–25K
3425–50K
7450–75K
4475–100K
16100–150K
2150K+
178 reports with mileage · 235 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 144 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 95 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 58 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports3 fire reports4 injury reports
Structure complaints
95 reportsI purchased the vehicle on 9/15/2025 at approximately 103,900 miles. Around 10/6/25 at approximately 103,982 miles the driver side sliding door actuator has failed causing the door to get stuck in the lock position and creating a safety hazard. I reached out to Dodge today and spoke with a representative by the name of Lynn and …
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I purchased the vehicle on 9/15/2025 at approximately 103,900 miles. Around 10/6/25 at approximately 103,982 miles the driver side sliding door actuator has failed causing the door to get stuck in the lock position and creating a safety hazard. I reached out to Dodge today and spoke with a representative by the name of Lynn and they've declined to repair.
The driver's side sliding door on this minivan became stuck shut. I had to remove my disabled son through the open window. Not being able to remove him quickly in an emergency because the door has become sealed shut is unacceptable. I cannot believe there is no manual override. I was able to solve this issue by forcing the unloc…
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The driver's side sliding door on this minivan became stuck shut. I had to remove my disabled son through the open window. Not being able to remove him quickly in an emergency because the door has become sealed shut is unacceptable. I cannot believe there is no manual override. I was able to solve this issue by forcing the unlock lever while pressing 'unlock' on the keyfob. However, the main reason I write this complaint, numerous people on various forums report an actuator shorting out in their doors causing this issue, meaning they cannot open the door, by any means, without this actuator being repaired. I cannot for the life of me believe that a system was engineered to not have a simple manual override on a car door. This is beyond me how this got cleared by any sort of regulatory body. If that actuator gets cooked in a fire, I guess the occupants of the car will too.
Vehicle: 2017 Dodge Grand Caravan Component/System: Sliding door lock actuator Is the part available for inspection upon request? Yes Description of the Issue: The sliding door lock actuator failed, causing the door to remain locked at all times. The door cannot be opened manually or using the power door controls. This renders …
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Vehicle: 2017 Dodge Grand Caravan Component/System: Sliding door lock actuator Is the part available for inspection upon request? Yes Description of the Issue: The sliding door lock actuator failed, causing the door to remain locked at all times. The door cannot be opened manually or using the power door controls. This renders the door completely inoperable. Safety Risk: This is a significant safety hazard. In the event of an emergency, passengers—especially children seated in the rear—cannot exit the vehicle through this door. It severely limits evacuation routes and could result in injury or death if occupants are trapped during an accident or fire. Has the issue been reproduced or confirmed by a dealer or service center? Not yet. Issue is ongoing and appointment is pending. Has the vehicle or component been inspected by the manufacturer, police, insurance, or others? No Were there any warning lamps, messages, or symptoms before the failure? No warning lamps or messages appeared. The door simply stopped responding to manual or power lock/unlock commands. When did the issue occur? June 2025. The door has remained inoperable since. Assessment: Based on consumer forums and other reports, this appears to be a known and widespread issue with this model, likely caused by a defective actuator design.
Beginning at about 75,000 miles (1st lock actuator), my lock actuators seized and rendered the backseat passenger doors unusable. The second lock actuator on the passenger side followed at about 95,000 miles. This is extremely unsafe, because if I have my children as passengers, they must climb in through the back hatch of the…
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Beginning at about 75,000 miles (1st lock actuator), my lock actuators seized and rendered the backseat passenger doors unusable. The second lock actuator on the passenger side followed at about 95,000 miles. This is extremely unsafe, because if I have my children as passengers, they must climb in through the back hatch of the minivan. In addition, passengers cannot exit the vehicle from their seats in case of a wreck. Dodge has issued an extended warranty recently, but I am not eligible because my vehicle is now over 100,000 miles. (It was under 100,000 miles at the time of malfunction, but there was no extended warranty or recall at the time.) This common issue with the Dodge Grand Caravan is extremely unsafe, and all defective lock actuators should be replaced/repaired as part of a recall. A warranty that excludes certain users is unsafe.
We found a warranty extension for Dodge Caravan Driver and Passenger Sliding Door Power Lock Actuators, but when I searched for our VIN, it is not included, but we are having the same problem. All of a sudden, our driver side sliding door was stuck shut, and would not open manually or with the key fob. I found a workaround from…
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We found a warranty extension for Dodge Caravan Driver and Passenger Sliding Door Power Lock Actuators, but when I searched for our VIN, it is not included, but we are having the same problem. All of a sudden, our driver side sliding door was stuck shut, and would not open manually or with the key fob. I found a workaround from an online forum to hold the manual lock to open position, while pressing the unlock button either on the driver door or the key fob. Since then, when the sliding door shuts and wouldn't open, this is what we do. And then shortly after that, we noticed a loud buzzing sound coming from the same door when accelerating and the automatic lock activates.
Lock actuator malfunction. Unable to open side door.
This weekend both passenger and driver side power sliding doors seized shut, in the locked position. The doors will not manually unlock with applying a lot of force to the locking lever. Looking online there is a manufacturers warranty that was extended to 15 years or 150,000 miles for this specific problem, pointing out the loc…
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This weekend both passenger and driver side power sliding doors seized shut, in the locked position. The doors will not manually unlock with applying a lot of force to the locking lever. Looking online there is a manufacturers warranty that was extended to 15 years or 150,000 miles for this specific problem, pointing out the locking actuator as a faulty product, only on certain models, and years. My make and year qualify but the manufacturer has not added my model to the list of affected parts. I have verified my model has the same actuator MPN as the one affected, but still not added to the list. This is a safety issue as how do we get our kids out in a safe and timely manner in an event of an emergency? This weekend we had to crawl back to the back to safely buckle them in and get them out. Would like for this issue to be forced to add the 2017 Dodge Grand Caravan SXT model to the extension of the manufacturers warranty known problem with rear power sliding and locking door actuators. The manufacturer is aware of the problem and is at risk of a lawsuit of this issue.
Sliding automatic door makes loud buzzing noise when opening. Apparently this is a known problem and Dodge has done nothing about it. After doing some research it seems everyone that has this model has this issue after a few years. It will eventually be a safety issue when the door stops working and we can’t get out in an emerge…
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Sliding automatic door makes loud buzzing noise when opening. Apparently this is a known problem and Dodge has done nothing about it. After doing some research it seems everyone that has this model has this issue after a few years. It will eventually be a safety issue when the door stops working and we can’t get out in an emergency. Do the right thing and make this a recall. It’s a known issue.
Driver side passenger door is stuck in lock. Can not manuallly unlock from inside or outside. Have tried with key entry and that isn't working either. Had mechanic check and he thinks it could be a mechanical issue and could be very costly to fix because unable to unlock manually and would not be able to remove door to fix. T…
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Driver side passenger door is stuck in lock. Can not manuallly unlock from inside or outside. Have tried with key entry and that isn't working either. Had mechanic check and he thinks it could be a mechanical issue and could be very costly to fix because unable to unlock manually and would not be able to remove door to fix. This could possible be a safety issue if ever in an accident. Our daughter has the same year and is experiencing the same issue.
Official recalls
325V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
20V278000 · Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Gasoline:storage:tank Assembly
May 15, 2020
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Vantage will notify owners, and will provide parts and reimbursement to owners for repair facilities to replace the fuel tank gasket, free of charge. The recall began May 19, 2020. Owners may contact Vantage customer service at 1-800-488-9082.
Additional source detail variants (2)
Fuel System, Gasoline:delivery:fuel Pump
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Vantage will notify owners, and will provide parts and reimbursement to owners for repair facilities to replace the fuel tank gasket, free of charge. The recall began May 19, 2020. Owners may contact Vantage customer service at 1-800-488-9082.
Fuel System, Gasoline:storage:tank Assembly
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Vantage will notify owners, and will provide parts and reimbursement to owners for repair facilities to replace the fuel tank gasket, free of charge. The recall began May 19, 2020. Owners may contact Vantage customer service at 1-800-488-9082.
18V524000 · Electrical System:wiring:front Underhood
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.