Electrical System. Review the 128 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 80 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Seats. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports13 fire reports18 injury reports

Vehicle Speed Control complaints

10 reports

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Mileage unknown · Aug 28, 2021

Exterior LightingVehicle Speed Control

Gas pedal stuck on acceleration until van hit 108mph and shut of and turned back on and was fine again Rear hatch light dose not stay in place

NHTSA ODI #11430830

2,000 miles · Mar 29, 2018

Service BrakesVehicle Speed Control

WHILE DRIVING OVER 40 MPH, SUDDENLY BRAKES GET SPASTIC, THEY ARE TRYING TO BRAKE AS I AM DRIVING ON EXPRESSWAY. THIS PROBLEM WORE OUT COMPLETELY THE BRAKES AND CALIPERS AT 18000 MILES. GOT NEW BRAKES (DODGE REGULATION) AND NOW SAME THING HAPPENED ON EXPRESSWAY WHILE DRIVING OVER 45MPH. I NEED TO DRIVE ON X-WAYS.

NHTSA ODI #11082007

45,900 miles · Nov 20, 2017

Electronic Stability Control (esc)Vehicle Speed ControlCrash

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I WAS IN MY CAR I HAD JUST PULLED INTO THE DRIVEWAY WHICH IS ON AN INCLINE, MY CAR WAS IN DRIVE MY FOOT WAS ON THE BRAKE WHEN YOUR FOOT COMES OFF OF THE BREAK AND YOU ARE IN DRIVE MY CAR WILL ROLL BACKWARDS IT IS DESIGNED THAT WAY. ON THIS PARTICULAR DAY MY CAR ROLLED FORWARD I NOTICED IT WAS ROLLING FORWARD AND I PUT THE CAR IN PARK AS I PUT THE CAR IN PARK AND WAS STEPPING ON THE BRAKE THE CAR MADE A HIGH PITCHED NOISE AND THEN THE RPMS REVVED UP AND UP AND THE CAR ACCELERATED FORWARD AS IF I WAS PUSHING ON THE GAS AND IN DRIVE. THE CAR WOULD NOT LET ME GET IT OUT OF PARK AND IT KEPT GOING FORWARD ACCELERATING INTO THE HOUSE AND GARAGE OVER AND OVER. I HAD TO SLAM THE GEAR SHIFT AND HIT IT OVER AND OVER FROM PARK DOWN INTO REVERSE WHICH FINALLY HAPPENED AND THEN I WAS ABLE TO GO BACKWARDS AND STOP HITTING THE GARAGE. I TURN THE CAR OFF PUT THE EMERGENCY BRAKE ON AND GOT OUT OF THE CAR TO SEE THE DAMAGE. PICTURES ARE BELOW I HAVE SEEN OTHER FORUMS AND COMPLAINTS THAT THIS VEHICLE YEAR AND MAKE HAVE DONE THIS ON NUMEROUS OCCASIONS. IF MY LITTLE GIRLS WERE IN THE CAR AND THIS HAPPENED AT A INTERSECTION, WE WOULD HAVE BEEN THROWN INTO ONGOING TRAFFIC SERIOUSLY INJURED IF NOT KILLED!! THIS IS A KNOWN VEHICLE FAILURE WHICH HAS NOT BEEN TAKEN CARE OF WITH PROPER RECALL PRECAUTIONS. THIS IS A DANGEROUS AND LIFE-THREATENING PROBLEM. MY LIFE MATTERS AND SO DO MY CHILDRENS. FAILURE TO ACT IS MURDER.

NHTSA ODI #11047592

38,000 miles · Jul 15, 2016

EngineFuel/propulsion SystemVehicle Speed Control

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FUEL LINE FAILURE WHILE MERGING ONTO MAJOR HIGHWAY. THIS RESULTED IN LOSS OF ACCELERATION AND POWER STEERING ON THE HIGHWAY. VEHICLE COASTED / ROLLED TO THE NEXT AVAILABLE HIGHWAY EXIT. UPON INSPECTION OF THE ENGINE COMPARTMENT, I OBSERVED BOILING LIQUID; VEHICLE WAS NON-FUNCTIONAL AND HAD TO BE TOWED TO DEALER. ODB SCANNER REPORTED IT AS A #2 CYLINDER FAILURE. PRIOR TO HIGHWAY FAILURE, VAN HAD PROBLEMS WITH THE CHECK ENGINE LIGHT RESULTING FROM A #2 CYLINDER MISFIRE. TOOK THE VAN TO DEALER AND THEY DID NOT FIND THE CORRECT PROBLEM, SO PAID TWICE FOR SERVICE. THE FIRST PAYMENT TO FIX RESULTED FROM THE CHARGE FOR INSPECTION FROM THE CHECK ENGINE LIGHT. SECOND CHARGE RESULTED AFTER NEEDING TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, AND AFTER THE DEALER FIXED THE FUEL LINE ISSUE.

NHTSA ODI #10885187

10,000 miles · Sep 21, 2015

Electrical SystemEngineVehicle Speed Control

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MY 2014 GRAND CARAVAN HAS BEEN HAVING ISSUES WITH NOT STARTING. I MAY HAVE TO TRY 4 TIMES BEFORE IT WILL START. THIS WAS BAD ENOUGH, BUT IT HAS ALSO LEFT ME SITTING IN VERY BUSY TRAFFIC 3 TIMES IN THE LAST TWO WEEKS. THE FIRST TIME HAPPENED AS I WAS EXITING OFF THE INTERSTATE. THE CAR JUST WENT DEAD WITH NO WARNING. I WAS ABLE TO RESTART AND KEEP GOING. THE SECOND AND THIRD INCIDENTS HAPPENED YESTERDAY. THE FIRST TIME IT WENT DEAD YESTERDAY WAS AS I WAS PULLING OUT OF MY DRIVEWAY. I WAS COMPLETELY ON THE ROAD AND WAS IN THE PROCESS OF TRYING TO ACCELERATE. MY CAR BEGAN TO SHAKE, ALL LIGHTS CAME ON THE PANEL, AND THE CAR WAS DEAD. THE SECOND TIME THIS HAPPENED YESTERDAY, I WAS SLOWING DOWN TO STOP AT A RED LIGHT ON A VERY BUSY 4 LANE HIGHWAY. THE CAR WENT DEAD WITH NO WARNING. WE TOOK THIS CAR TO THE DEALERSHIP TO HAVE IT CHECKED. THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS NO CODE. I REFUSE TO DRIVE THIS CAR, THAT WE'VE HAD LESS THAN A YEAR, BECAUSE I FEAR FOR MY LIFE AND EVEN MORE FOR MY CHILD'S LIFE. THIS NEEDS TO BE FIXED IMMEDIATELY.

NHTSA ODI #10766299

34,520 miles · Jul 14, 2015

Electrical SystemElectronic Stability Control (esc)Vehicle Speed ControlCrash

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DURING TRAFFIC AT ROUGHLY 10PM, THE CHARGE INDICATOR LIGHT CAME ON. OUR VEHICLE ALL OF A SUDDEN STARTED LOSING POWER ON THE FREEWAY. BY THE TIME WE GOT TO THE NEXT EXIT, WE WERE LOSING POWER WITH STEERING, CAUSING US TO CRASH INTO A FIRE HYDRANT. WE WERE ABLE TO GUIDE IT INTO A PARKING SPOT BEFORE LOSING THE REST OF THE ELECTRICAL CAPABILITIES (WINDOWS, LIGHTS, ETC.). MY FAMILY WAS STUCK IN THAT DESOLATE ARE WITH NO WAY TO CHARGE OUR PHONE AND TWO SLEEPING YOUNG CHILDREN. AFTER GETTING IT TOWED, THE VEHICLE ENDED UP IN THE SHOP FOR A LITTLE UNDER 3 WEEKS FOR REPAIR TO THE COLLISION THAT HAD OCCURRED. THE ELECTRICAL CHECKED GOOD. THE NEXT DAY, THE CHARGING INDICATOR LIGHT AGAIN WENT ON AFTER BEING ON THE ROAD FOR ROUGHLY 18 MILES. THANK GOODNESS THIS TIME IT ALL HAPPENED IN THE DAY AND WE WERE STUCK IN A BETTER AREA. AFTER CHECKING GOOD AGAIN AT THE COLLISION CENTER, THE VEHICLE WAS TRANSFERRED TO THE DODGE DEALER FOR FURTHER DIAGNOSIS. THIS IS WHEN THEY FINALLY PINPOINTED IT WAS AN ALTERNATOR ISSUE. THANKFULLY THE VEHICLE IS STILL UNDER WARRANTY.

NHTSA ODI #10734023

100 miles · Jun 1, 2015

Electrical SystemVehicle Speed Control

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. WHEN THE HORN WAS DEPRESSED, THERE WAS A TWO SECOND DELAY BEFORE AN AUDIBLE NOISE WAS PRESENT. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE DID NOT IMMEDIATELY RESPOND. THE CONTACT INDICATED THAT IT TOOK APPROXIMATELY TWO SECONDS FOR THE VEHICLE TO ACCELERATE AFTER DEPRES…

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NHTSA ODI #10722711

12,000 miles · Mar 26, 2015

Vehicle Speed Control

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THIS DODGE GRAND CARAVAN 2014 WAS PURCHASED ON 5-2014. THIS VAN IS A DEATH TRAP. THIS NEEDS INVESTIGATION ON THE AMOUNT OF PEOPLE WHOM HAVE DIED AS A RESULT OF DRIVING THIS VAN. THIS VAN HAS MOST LIKELY BEEN THE CAUSE OF SEVERAL ACCIDENTS AND DEATHS. PLEASE LOOK IN TO THIS. I AM A EXPERIENCED DRIVER OF OVER 35 YEARS WITH KNOWLEDGE OF VEHICLES. THIS 2014 DODGE VAN SHOULD BE TAKEN OFF THE STREETS. I CAN NOT EXPRESS TO YOU ENOUGH HOW HORRID THE PROBLEM IS WITH THIS VAN. SIMPLE STORY ON MARCH 21, 2015 WHILE DRIVING ON TO A VERY SHORT RAMP WHICH LEADS TO THE HIGHWAY WITH LIMITED TIME TO GET IN YOUR SLOT OR FOR THOSE ON IT ALREADY, TO MAKE YOU A SLOT, I ACCELERATED TO NEEDED SPEED TO GET A SLOT, ONCE I WAS UP TO 70 MPH I LET OFF THE GAS PEDAL, THE CAR CONTINUED TO ACCELERATE I WAS THEN NOT ONLY IN THE THICK OF HIGHWAY TRAFFIC TRAVELING ON I-70 BUT AS WELL AFTER STOMPING LITERALLY ON THE BREAKS TWICE THE CAR RPM CONTINUED TO RAISE I WAS SOON GOING 90 MPH AGAINST MY WILL AND INSTANTLY THOUGHT MAYBE IT WAS THE GAS PEDAL STUCK I CLEARLY LOOKED DOWN AND SAW IT WAS NOT STUCK ON A MATT SINCE MY VAN HAD NO MATT IN THE FRONT DRIVERS SIDE, AND FRANTICALLY STARTED PULLING THE GAS PEDAL UPWARDS WITH MY FOOT TRYING TO UNSTICK IT WHICH IT WAS NOT STUCK I THEN STOMPED ON THE BREAKS AGAIN PANICKING AT THIS TIME AS NOT ONLY COMING UPON THE CAR IN FRONT STILL GOING NEAR 95 MPH AND ACCELERATING BUT THERE WAS NO OPEN SLOT TO ESCAPE AROUND ANY CARS, I TRIED 4-5 TIMES MORE TO LIFT THE PEDAL WITH MY FOOT IT WOULDN'T SLOW, I THEN THREW CAR INTO NEUTRAL AND SLOWED IT DOWN AND DRIFTED IT OFF THE RAMP EXIT 295. I THEN TURNED IT OFF AT STOP SIGN AND RESTARTED IT TERRIFIED, AND WENT HOME SLOW NOT OVER 30 MPH. I SINCERELY BELIEVE THAT THERE HAVE BEEN MULTIPLE DEATHS AND ACCIDENTS FROM THIS THAT WAS NEVER REPORTED. *TR

NHTSA ODI #10701836

9,000 miles · Mar 8, 2015

Electronic Stability Control (esc)Vehicle Speed ControlWheelsCrash

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I WAS DRIVING DOWN A FREEWAY BRIDGE CHANGING LANES WITH LITTLE TRAFFIC TO INSIDE WALLED LANE AROUND A SLIGHT TURN,WHEN THE VAN FELT LIKE IT LOST TRACTION IN THE FRONT RIGHT ;AND SLIGHTLY SPED UP.I DROVE ALONG THE EDGE OF THE WALL,SAFELY TRYING TO REDUCE SPEED AND PULL OFF THE FREEWAY. LUCKILY I MANAGED TO ONLY GLANCE AND SCRAPE THE WALL CAUSED MILD BODY DAMAGE ;DEEP SCRAPS AND DENTS.WHEN I PULLED OFF THE FREEWAY,I HAD A TRASHED FRONT RIGHT TIRE,HALF A RIM AND EXTENSIVE STEERING COMPONENT DAMAGE.I THINK IT IS POSSIBLE THE TIRE WAS LOW,WITH NO INDICATION OF IT,BUT WHAT SCARED ME WAS THE ACCELERATION INCREASE OF UP TO 10+ MPH.THE ROAD THERE JUST IN THAT AREA WAS DARK AND I THOUGHT I MIGHT HAVE HAD RUN OVER SOMETHING THAT CAUSED RT FRONT WHEEL TO LOSE GROUND CONTACT,;I.E A TRUCK RETREAD OR A ROLLED UP CARPET,BUT THE POLICE FOUND NOTHING IN THE ROADWAY,THE TEMP WAS IN THE HIGH 30'S,NO ICE......WATER AND I HAD $6500 IN DAMAGE.I HAVE BASIC STEEL RIMS,PLASTIC CAPS. *TR

NHTSA ODI #10692810

1,500 miles · Mar 5, 2015

Vehicle Speed Control

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USING CRUISE CONTROL: UPON HITTING RESUME, VEHICLE ACCELERATED RAPIDLY TO ABOUT 10 MPH MORE THAT THE EXPECTED RECENT CRUISE SPEED, THEN CRUISE CONTROL SHUT OFF. WHEN I TURNED CRUISE BACK ON, THE LIGHT INDICATED IT WAS ACTIVE, BUT PRESSING THE SET BUTTON MADE THE CRUISE TURN BACK OFF. ONLY AFTER TURNING OFF THE ENGINE COMPLETELY COULD I GET CRUISE TO WORK AGAIN, BUT ONCE AGAIN, UPON USING THE RESUME BUTTON, RAPID ACCELERATION TO AT LEAST 10MPH MORE THAT LAST CRUISE SPEED, THEN CRUISE SHUT DOWN. VEHICLE IS CURRENTLY AT DEALER FOR DIAGNOSTICS. AND THEY JUST REPORTED THAT THEY CAN NOT DUPLICATE THE PROBLEM, NOR DO THEY HAVE A SOLUTION. I ASKED THEM TO CONTACT CHRYSLER ENGINEERS TO SEE IF THERE WAS A SUGGESTION, BECAUSE I DO NOT WANT TO GO THROUGH ANOTHER SCARY UNEXPECTED ACCELERATION EPISODE AGAIN. NOR DO I WANT TO HAVE TO DRIVE FROM INDIANA TO SOUTH CAROLINA WITH BENEFIT OF CRUISE CONTROL AGAIN. ANOTHER SYMPTOM IS THAT THE DTE DISPLAY FAILED TO DROP BELOW 40 AFTER THE GAS FUEL LIGHT CAME ON - IN FACT, THE FARTHER I DROVE WITH THE FUEL LIGHT ON, THE DTE EVEN ADVANCED TO 41 AND 42! ALMOST RAN OUT OF FUEL BECAUSE I WAS RELYING ON THE DTE DISPLAY. *TR

NHTSA ODI #10692257

Official recalls

25V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:

Dec 17, 2025

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence & remedy

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

17V824000 · Equipment

Dec 21, 2017

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence & remedy

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

16V044000 · Visibility:windshield

Jan 28, 2016

FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."

Consequence & remedy

Consequence: If the windshield dislodges during a crash, there is an increased risk of occupant injury.

Remedy: Chrysler will notify owners, and dealers will replace the windshield, free of charge. The recall began March 4, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S02.

14V632000 · Tires:pressure Monitoring And Regulating Systems

Oct 8, 2014

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured March 20, 2014, to April 22, 2014, and 2014 Jeep Wrangler vehicles manufactured March 21, 2014, to April 22, 2014. Due to a software error, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of the individual sensors while the vehicle is being driven. As a result, the low tire pressure warning light will illuminate, despite the the tire pressures being within specification. Should one of the tires lose air pressure, the driver would not be notified of the change in air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 138, "Tire Pressure Monitoring Systems."

Consequence & remedy

Consequence: If the TPMS light illuminates because the sensors cannot be located, it could mask an actual low tire pressure condition, possibly resulting in tire failure, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will reprogram the TPMS module, free of charge. The recall began on October 23, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P63.

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den