IllustrationI AM HAVING A PROBLEM WITH THE FUEL PUMP RELAY. THERE IS A RECALL ON THE DODGE VEHICLES BUT MY VIN WAS NOT AMONG THE LIST. WHAT STEPS SHOULD I TAKE TO FIX THE PROBLEM?
2012 Dodge Grand Caravan
Owner reports · Recalls · Investigations
More warning signs than most Grand Caravan years
Owner complaints for the 2012 Dodge Grand Caravan are substantially higher than the model-year median of 284.
About this comparison →How this year compares
Owner complaints by model year
Compare all Grand Caravan years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
380–25K
4725–50K
6350–75K
5475–100K
141100–150K
31150K+
374 reports with mileage · 209 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 336 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 118 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports14 fire reports8 injury reports
Fuel/propulsion System complaints
68 reportsON 1/6/2020 I STARTED MY VAN AND NOTICED IT SPUTTERED A LITTLE DURING STARTUP. ON MY WAY HOME, I STOPPED AT A STORE TO PICKUP A FEW THINGS. WHEN I TRIED TO START THE VAN AGAIN IT WOULD NOT START. I KNEW IT WASN'T THE BATTERY BECAUSE THE LIGHTS AND RADIO STILL WORKED. WHILE WAITING FOR A FRIEND TO PICK ME UP, I TRIED TO START IT …
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ON 1/6/2020 I STARTED MY VAN AND NOTICED IT SPUTTERED A LITTLE DURING STARTUP. ON MY WAY HOME, I STOPPED AT A STORE TO PICKUP A FEW THINGS. WHEN I TRIED TO START THE VAN AGAIN IT WOULD NOT START. I KNEW IT WASN'T THE BATTERY BECAUSE THE LIGHTS AND RADIO STILL WORKED. WHILE WAITING FOR A FRIEND TO PICK ME UP, I TRIED TO START IT AGAIN AND IT STARTED RIGHT UP. DROVE IT ACROSS THE STREET TO O'REILLYS TO HAVE BATTERY TESTED, JUST IN CASE. HAD TO START IT AGAIN. WOULDN'T START AGAIN. WAITED A MINUTE. TRIED AGAIN, IT SPUTTERED, I GAVE IT SOME GAS AND IT STARTED. EMPLOYEE WHO WAS ASSISTING HEARD A WHISTLING NOISE. SUGGESTING A VACUUM LEAK. CALLED MY MECHANIC. SCHEDULED APPT FOR 1/8/2020. TRIED TO START IT THE MORNING ON 1/8/2020. WOULD NOT START. MECHANIC HAD IT TOWED TO SHOP. HIS DIAGNOSIS SHOWED TPIM MODULE HAD FAILED. HE SAID HE SPOKE TO PARTS REP AT THE LITHIA DODGE AND THEY SAID THEY HAVE 14 VANS WITH SAME ISSUE WAITING FOR TPIM MODULES AND THE PART IS BACKORDERED FOR AT LEAST A MONTH. DODGE HAS NOT ISSUED A RECALL YET. I HAVE FOUND BLOG POSTS DATING BACK TO 2014 WITH CONSUMERS HAVING THE SAME ISSUE AND DODGE IS NOT ACCOMMODATING OWNERS WITH ANYTHING. COST OF TPIM MODULE IS $994. LABOR IS $360. I ALSO HAD TO HAVE MY FLEX PLATE REPLACED THE WEEK PRIOR BECAUSE IT CRACKED. MY MECHANIC SAID IT WAS DUE TO WEAK STEAL. SERVICE GUY AT DEALERSHIP, JASON SAID (ON 1/9/2020) SAID THIS WAS NOT UNCOMMON FOR THIS PART TO HAVE TO BE REPLACED ON THIS PARTICULAR VEHICLE. THIS REPAIR COST ME $789.95. I HAVE INCLUDED PHOTOS OF THE FLEX PLATE. I FEEL LIKE DODGE IS SIMPLY NOT TAKING RESPONSIBILITY FOR THIS PARTICULAR VEHICLE MODELS FAILURES BECAUSE THEY MASS PRODUCED IT AND IF THEY HAD TO ISSUE RECALLS FOR THE FLEX PLATE AND TPIM MODULE, IT WOULD COST THE COMPANY HUNDREDS OF THOUSANDS, IF NOT MILLIONS OF DOLLARS. BUT THESE VANS CARRY PRECIOUS CARGO, OUR CHILDREN!!!
THE VEHICLE IS HAVING ISSUES WITH TIPM. THE VAN WILL NOT START DUE TO A DEFECT IN THE TIPM RELAY THAT WILL NOT ALLOW THE FUEL PUMP TO FUNCTION. THIS HAS BEEN NOTED ON SEVERAL DODGE AND CHRYSLER VEHICLES. MOST RECENTLY A LAWSUIT WAS SETTLED BUT ONLY HALF OF THE AFFECTED VEHICLES WERE COVERED. FROM A COLD START, THE ENGINE WILL …
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THE VEHICLE IS HAVING ISSUES WITH TIPM. THE VAN WILL NOT START DUE TO A DEFECT IN THE TIPM RELAY THAT WILL NOT ALLOW THE FUEL PUMP TO FUNCTION. THIS HAS BEEN NOTED ON SEVERAL DODGE AND CHRYSLER VEHICLES. MOST RECENTLY A LAWSUIT WAS SETTLED BUT ONLY HALF OF THE AFFECTED VEHICLES WERE COVERED. FROM A COLD START, THE ENGINE WILL TURN OVER BUT NOT START, THE IGNITION SEQUENCE WILL CONTINUE UNTIL YOU TURN IT OFF. IT IS CURRENTLY IN THE DRIVEWAY UNTIL I CAN REPLACE THE TIPM,
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD SHUT OFF HOWEVER, THE FUEL PUMP RELAY WAS RUNNING WITH THE IGNITION TURNED OFF AS A NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE FAILURE WOULD DRAIN THE BATTERY AS THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WOULD ALSO S…
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TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD SHUT OFF HOWEVER, THE FUEL PUMP RELAY WAS RUNNING WITH THE IGNITION TURNED OFF AS A NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE FAILURE WOULD DRAIN THE BATTERY AS THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WOULD ALSO STALL WHEN DRIVING AT 60-65 MPH WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO SUBURBAN CHRYSLER DODGE JEEP OF ANN ARBOR ( 3900 JACKSON RD, ANN ARBOR, MI 48103) WHOM ADVISED NO RECALLS ON THE VEHICLE. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC ADVISED THAT THE TOTAL INTEGRATED POWER MODULE (TIPM) WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
I HAVE PREVIOUSLY REPORTED AN ISSUE WITH MY VEHICLE. THE PROBLEM HAS PERSISTED. THE ISSUE AT HAND IS THE VEHICLE LOSES POWER WITHOUT WARNING WHILE DRIVING. IT HAS HAPPENED AT LOW SPEEDS (25 MPH), MIDDLE SPEEDS (45 MPH) AND HIGH SPEEDS (65-70 MPH). ALL WARNING LIGHTS ARE DISABLED WHEN THE EVENTS OCCUR, SO THERE IS NO WAY TO W…
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I HAVE PREVIOUSLY REPORTED AN ISSUE WITH MY VEHICLE. THE PROBLEM HAS PERSISTED. THE ISSUE AT HAND IS THE VEHICLE LOSES POWER WITHOUT WARNING WHILE DRIVING. IT HAS HAPPENED AT LOW SPEEDS (25 MPH), MIDDLE SPEEDS (45 MPH) AND HIGH SPEEDS (65-70 MPH). ALL WARNING LIGHTS ARE DISABLED WHEN THE EVENTS OCCUR, SO THERE IS NO WAY TO WARN OTHER VEHICLES OF THE ISSUES AT HAND, INCREASING THE PROBABILITY OF A CRASH. I HAVE TAKEN MY VEHICLE TO CUTTER DODGE IN HONOLULU ONLY TO HAVE BEEN TOLD THAT THE BATTERY CABLES WERE LOOSE ($150 SERVICE FEE) AND THAT THE PRIMER THAT IS INCLUDED WITH NEW BATTERIES TO APPLY ON THE BATTERY POSTS WAS SOMETHING THAT THEY'D NEVER SEEN BEFORE. THE PROBLEM HAS PERSISTED. I CURRENTLY HAVE MY VEHICLE AT A REPAIR SHOP WITH A BATTERY THAT WON'T HOLD A CHARGE BECAUSE THE INTERGRATED POWER MODULE IS MALFUNCTIONING. AS SEEN IS PREVIOUS COMPLAINTS, THIS ISSUE IS ONGOING WITH 2012 DODGE GRAND CARAVANS. THIS ISSUE PRESENTS A SIGNIFICANT SAFETY HAZARD AND SHOULD BE RECALLED. I WILL REPEAT THAT THE DRIVER HAS NO WARNING THAT THIS ISSUE WILL OCCUR AND IT PUTS LIVES IN DANGER. MY VEHICLE HAS LESS THAN 110,000 MILES AND IT BEGAN BEFORE REACHING 100,000 MILES. RECALL THIS PART BEFORE LIVES ARE LOST OR MAIMED.
DRIVING AT 55MPH ON A MAIN CITY RD VEHICLE STARTED TO HESITATE THEN SHUT OFF WITH NO WARNING. VEHICLE ACTED LIKE IT WAS OUT OF FUEL . I WAS ABLE TO COST VEHICLE TO THE SHOULDER VEHICLE WOULD NOT START BACK UP. IT WOULD CONTINUOUSLY TURN OVER WHEN TRYING TO CRANK BUT WOULD NOT START I BOUGHT A TESTER TO TEST THE VEHICLES FUEL PU…
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DRIVING AT 55MPH ON A MAIN CITY RD VEHICLE STARTED TO HESITATE THEN SHUT OFF WITH NO WARNING. VEHICLE ACTED LIKE IT WAS OUT OF FUEL . I WAS ABLE TO COST VEHICLE TO THE SHOULDER VEHICLE WOULD NOT START BACK UP. IT WOULD CONTINUOUSLY TURN OVER WHEN TRYING TO CRANK BUT WOULD NOT START I BOUGHT A TESTER TO TEST THE VEHICLES FUEL PUMP AS WELL AS THE FUSS AND RELAYS. I HAVE ALSO PAID A SHOP TO DIAGNOSE THE ISSUE AND RESULTS WERE A FAILED TIPM AND FAILED FUEL PMP RELAYS WHICH ARE BUILT IN. DUE TO HIGH COSTS OF THE TIPM AND BACK ORDER WE HAD TO TOW THE VEHICLE TO WERE IT CURRENTLY SITS UNTIL A SOLUTION CAN BE MADE
TROUBLE STARTING VAN. HAVE A $1200 TIPM ON ORDER. STRONGLY FEEL THIS SHOULD BE A RECALL ISSUE AS VAN COULD STALL WHILE DRIVING CAUSING A CRASH
FUEL RELAY SWITCH CONTINUOUSLY RUNS AFTER THE VEHICLE IS SHUT OFF WHICH DRAINS THE BATTERY AND PREVENTS IT FROM STARTING. THE VEHICLE THEN NEEDS TO BE JUMP STARTED BY ANOTHER VEHICLE AND ONCE THE ORIGINAL VEHICLE IS RUNNING AND PUT INTO DRIVE TO BE MOVED IT SHUTS ITSELF OFF BECAUSE THE BATTERY IS NOT FULLY CHARGED.
I RECENTLY HAVE BEEN EXPERIENCING BATTERY DRAINAGE TO THE POINT OF NEEDING 2 BATTERY REPLACEMENTS. I THEN REALIZED THAT AFTER I TURN OFF MY VEHICLE THE FUEL PUMP IS STILL ON. I REPLACED THE FUSE AND RELAY ONLY TO STILL HAVE THE SAME PROBLEM. REPLACED THE FUEL PUMP AND THE PROBLEM IS STILL THERE. THIS VEHICLE STALLED ON MY THREE …
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I RECENTLY HAVE BEEN EXPERIENCING BATTERY DRAINAGE TO THE POINT OF NEEDING 2 BATTERY REPLACEMENTS. I THEN REALIZED THAT AFTER I TURN OFF MY VEHICLE THE FUEL PUMP IS STILL ON. I REPLACED THE FUSE AND RELAY ONLY TO STILL HAVE THE SAME PROBLEM. REPLACED THE FUEL PUMP AND THE PROBLEM IS STILL THERE. THIS VEHICLE STALLED ON MY THREE TIMES WHILE DRIVING TO EITHER WORK OR ON THE HIGHWAY WITH MY CHILDREN. THIS IS A SAFETY ISSUE AND I HAVE RAN OUT OF OPTION TO FIX IT. DODGE NEEDS TO FIGURE OUT THE CAUSE AND FIX IT.
MY DODGE CARAVAN WILL SHUT OFF WHILE DRIVING. THE MOST COMMON ISSUE I HAVE HAD IS THAT IT WILL NOT START PROPERLY, BUT I AM TERRIFIED THAT I WILL BE ON THE FREEWAY AND HAVE IT DIE ON ME. ACCORDING TO MY MECHANIC, THE ISSUE IS A BAD TIPM.
Official recalls
625V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
17V376000 · Air Bags:frontal
Jun 13, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2012 Dodge Grand Caravan vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.
Consequence & remedy
Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T33.
14V234000 · Electrical System
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
12V191000 · Equipment
May 2, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES, MANUFACTURED FROM MARCH 9, 2012 THROUGH MARCH 12, 2012. SOME VEHICLES MAY BE EQUIPPED WITH A RIGHT SIDE LIFTGATE PINCH SENSOR THAT DOES NOT FUNCTION PROPERLY. AS A RESULT, INCREASED FORCE MAY BE REQUIRED IN ORDER TO STOP THE POWER LIFTGATE DURING FINAL CLOSING STAGES.
Consequence & remedy
Consequence: THE POWER LIFTGATE DOOR MAY CLOSE ON AN APPENDAGE, INCREASING THE RISK OF INJURY.
Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE RIGHT SIDE LIFTGATE PINCH SENSORS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
12V141000 · Suspension:rear
Apr 3, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.
Consequence & remedy
Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
11V487000 · Engine And Engine Cooling
Sep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
Consequence & remedy
Consequence: CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den