NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,075 reportsMileage unknown · Sep 2, 2005
Tires
IN MARCH OF 05 I PURJUST 4 NEW 275/45/20 GOODYEAR TIRES FROM PRO TINT CUSTOM WHEELS. BY AUG.6,05 I WAS ON THE HIGHWAY I HAD MY RIGHT FR. TIRE HAD A BLOW!! I HAD THE TRUCK TOW TO PRO TINT TOCK. AND TO SEE IF THERE WAS ANY REASON FOR IT?AND THEY DIDN'T PURJUST A NEW TIRE. RIGHT AT 2 WEEK FROM THAT DAY MY WIFE & SON WERE TAVLING ON…
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IN MARCH OF 05 I PURJUST 4 NEW 275/45/20 GOODYEAR TIRES FROM PRO TINT CUSTOM WHEELS. BY AUG.6,05 I WAS ON THE HIGHWAY I HAD MY RIGHT FR. TIRE HAD A BLOW!! I HAD THE TRUCK TOW TO PRO TINT TOCK. AND TO SEE IF THERE WAS ANY REASON FOR IT?AND THEY DIDN'T PURJUST A NEW TIRE. RIGHT AT 2 WEEK FROM THAT DAY MY WIFE & SON WERE TAVLING ON THE HIGHWAY AND HAD A BLOW OUT! THANK GOD THEY DID NOT FLIP OVER THIS TIME IT WAS ON LEFT RW.THIS TIME I HAD IT TOW TO GEMINI AREA SALES REPRESENTATIVE OF GOODYEAR TIRES . BUT BE FORE I HAD THE TRUCK TOW TO HIS SHOP I HAD TALK TO HIM OVER THE TELEPHONE AND TOLD HIM ABOUT THE PROBLEM I WAS HAVING WITH THE TIRES. [HE SAID THAT HE WAS GOING TO TAKE A LOOK AT THEM AUG.28,05 FIRST OF ALL HE WAS NOT PRESENT SO ASK A ONE OF THE OTHER HELPER BY THE NAME OF JACK ? DID MR. DAN TAYLOR IN FORM HIS WORKER ABOUT MY PROBLEM! HE SAY KIND OF SO THEY STARTED ON THAT AT11;43 AND THEY DID NOT FINSH UNTIL 3;45 AND WHEN IT TOOK THE PERSON TO TELL ME ALL HE COULD FIND WAS A TINY PIECE OF RUSTED PIN THAT COULD HAVE EASLY GOTTEN IN THERE WOW BEING TOW IT IS THE SIZE OF A TIP OF A PIN THAT YOU COULD NOT HARDLY SEE I TOLD HIM YOUR KIDING ME RIGHT I SAID IT TOOK YOU 3 AND ONE HALF OF A HOUR !! AND THAT IS ALL YOU COULD FIND AND HE GOES ON ABOUT ALL THAT MIGHT BE ONE OF THE REASON THEN HE SAYS MY AIR MIGHT HAVE BEING LOW ,AS HE WENT BACK TO FINCH WORKING ON MY TIRE THE OTHER WORKER COME TO ME AND SAID I HAD BAD VOW TEM AND I SAID IF THAT WAS THE CASE WITH THE TRUCKS WEIGTH AND ANY MOVEMENT THE TIRE WOULD HAVE HAD A LOW TIRE THAT WOULD BE VERY EASY TO SEE THAT ONE THING ONE ALWAY DO FOR THE SAFTY OF MY FAMILY. SO I JUST ASK, WHEN IS MR. TAYOR DUE BACK AND THE MAN SAID HE WILL BE BACK THE FOLLOWING DAY SO I MADE A CALL TO MR. TAYLOR AND I DID TELL HIM ABOUT THE PROBELM I HAD WITH THE OTHER PERSON AND COULD HE HELP ME!! AND HE SAID I NEED TO CALL CIN,OHIO GOOD BYE . NOT SO NICE!!!!!!!!!
NHTSA ODI #10135182
112,000 miles · Sep 1, 2005
Suspension
DT: THE CONTACT STATED TWO WEEKS AGO MADE AN APPOINTMENT TO HAVE RECALL REPAIR WORK DONE. THE DEALER DID NOT REALLY WANT TO MAKE AN APPOINTMENT BECAUSE THE CONTACT HAD NOT BOUGHT THE CAR THERE, BUT DID SO. TWO WEEKS AGO, SHE TOOK VEHICLE TO THE DEALER AND SPOKE TO AN INDIVIDUAL WHO TOLD HER THAT THE PARTS HAD BEEN THERE,…
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DT: THE CONTACT STATED TWO WEEKS AGO MADE AN APPOINTMENT TO HAVE RECALL REPAIR WORK DONE. THE DEALER DID NOT REALLY WANT TO MAKE AN APPOINTMENT BECAUSE THE CONTACT HAD NOT BOUGHT THE CAR THERE, BUT DID SO. TWO WEEKS AGO, SHE TOOK VEHICLE TO THE DEALER AND SPOKE TO AN INDIVIDUAL WHO TOLD HER THAT THE PARTS HAD BEEN THERE, BUT THEY RAN OUT OF THEM AGAIN, AND THE PARTS HAD BEEN SENT TO THE ORIGINAL DEALER.*AK
NHTSA ODI #10135036
43,000 miles · Aug 9, 2005
Suspension
DT: CONTACT STATED ON 8-9-05 RECEIVED A RECALL CONCERNING THE BALL JOINTS ON 2000 DODGE DURANGO. EIGHT MONTHS AGO WHEN SHE HEARD ABOUT THE RECALL SHE CALLED THE GARAGE, AND THEY TOLD HER THEY WERE OUT OF THE PARTS AND WOULD CALL HER BACK IN A FEW WEEKS. THEY WENT ON TO SAY IT WAS NOT SERIOUS AND SHE DID NOT NEED TO BE CONCER…
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DT: CONTACT STATED ON 8-9-05 RECEIVED A RECALL CONCERNING THE BALL JOINTS ON 2000 DODGE DURANGO. EIGHT MONTHS AGO WHEN SHE HEARD ABOUT THE RECALL SHE CALLED THE GARAGE, AND THEY TOLD HER THEY WERE OUT OF THE PARTS AND WOULD CALL HER BACK IN A FEW WEEKS. THEY WENT ON TO SAY IT WAS NOT SERIOUS AND SHE DID NOT NEED TO BE CONCERNED. AFTER ONE MONTH SHE CALLED THEM BACK, AND THEY SAID THEY HAD THE PARTS BUT MISSED CONSUMER'S NAME, AND WERE CURRENTLY OUT OF THE PARTS AGAIN. THEY WOULD CALL CONSUMER BACK WHEN THE PARTS CAME IN. THEY NEVER CALLED CONSUMER BACK. CONSUMER CALLED THE MANUFACTURER ON 8-9-05, AND THEY SAID TO USE A DIFFERENT DEALERSHIP. *AK
NHTSA ODI #10132119
63,000 miles · Aug 1, 2005
Engine And Engine Cooling
I OWN A 2000 DODGE DURANGO 2WD WITH 63000 MILES ON IT. THE ENGINE IS HAVING TO BE REPLACED. I WAS TOLD IT IS BECAUSE OF NOT HAVING OIL CHANGED, BUT I HAVE RECEIPTS THAT SHOW THE OIL WAS CHANGED REGULARLY. THIS IS VERY COSTLY AND I HAVE HEARD THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM. THE SERVICE TECHNICIAN DESCRIBED THE ENGINE…
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I OWN A 2000 DODGE DURANGO 2WD WITH 63000 MILES ON IT. THE ENGINE IS HAVING TO BE REPLACED. I WAS TOLD IT IS BECAUSE OF NOT HAVING OIL CHANGED, BUT I HAVE RECEIPTS THAT SHOW THE OIL WAS CHANGED REGULARLY. THIS IS VERY COSTLY AND I HAVE HEARD THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM. THE SERVICE TECHNICIAN DESCRIBED THE ENGINE HAS BEING FULL OF SLUDGE. *NM
NHTSA ODI #10130909
Mileage unknown · Aug 1, 2005
Suspension
THE CONSUMER RECEIVED RECALL CAMPAIGN NOTICE 04V596000 IN DECEMBER 2004 AND CONTACTED THE DEALERSHIP. THE DEALER INDICATED THAT THERE WERE NO PARTS AVAILABLE FROM MANUFACTURER FOR REPAIRS. THE DEALERSHIP WAS UNABLE TO TELL THE CONSUMER WHEN THE PARTS WOULD BECOME AVAILABLE. *AK *NM
NHTSA ODI #10118940
Mileage unknown · Jul 28, 2005
Suspension
DAIMLER/CHRYSLER DID A RECALL ON THE UPPER BALL JOINTS ON SOME DODGE DURANGOS. I HAVE HAD MY BALL JOINTS REPLACED TWO TIMES, THE FIRST TIME WAS THE SUMMER OF 2004, BEFORE THE RECALL HAPPENED, THEN AGAIN IN DEC 2004 WHEN THE RECALL WAS ANNOUNCED. TO MY UNDERSTANDING WHEN YOU REPLACE BALL JOINTS UPPER & LOWER SHOULD BE REPLACE TOG…
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DAIMLER/CHRYSLER DID A RECALL ON THE UPPER BALL JOINTS ON SOME DODGE DURANGOS. I HAVE HAD MY BALL JOINTS REPLACED TWO TIMES, THE FIRST TIME WAS THE SUMMER OF 2004, BEFORE THE RECALL HAPPENED, THEN AGAIN IN DEC 2004 WHEN THE RECALL WAS ANNOUNCED. TO MY UNDERSTANDING WHEN YOU REPLACE BALL JOINTS UPPER & LOWER SHOULD BE REPLACE TOGETHER BECAUSE THEY ARE ONE COMPONENT AS WITH THE CONTROL ARMS ALSO. AS AN RESULT OF NOT BEING REPLACED AT THE SAME TIME IT CAUSED DAMAGE TO MY SUV. I AM GOING TO DISPUTE THIS WITH THE MAKERS OF THE DODGE DURANGO, BECAUSE THESE COMPONENTS WORK TOGETHER,ONE GOING BAD CAUSES THE OTHER ONES TO GO BAD ALSO, THEY SHOULD HAVE REPAIRED THE UNIT CORRECTLY INSTEAD OF TAKING THE CHEAP WAY OUT. I WAS TOLD BY AN REPAIR SHOP THAT WHEN THE DEALER REPLACED THE BALL JOINTS THEY ALSO SHOULD REPAIRED THE CONTROL ARMS, WHICH DID NOT HAPPEN. THE DEALER WANTS TO CHARGE ME FOR SOMETHING THAT THEY SHOULD HAVE DONE I THE FIRST PLACE. I AM VERY DISAPPOINTED WITH THE MAKERS OF THIS SUV. *JB
NHTSA ODI #10130515
58,000 miles · Jul 19, 2005
Engine And Engine Cooling
A BOLT HEAD SHEERED OFF OF THE EXHAUST LINE/MANIFOLD CONNECTION CAUSING AN AUDIBLE EXHAUST LEAK NEAR THE MANIFOLD. THE DEALER IS CHARGING $245 TO REPAIR THE BOLT INCLUDING THE TAPPING (REMOVAL) OF THE BOLT AND ITS REPLACEMENT.
NHTSA ODI #10129322
32,743 miles · Jul 15, 2005
Suspension
2000 DODGE DURANGO DEVELOPED PROBLEMS WITH THE UPPER BALL JOINTS.***NO ANSWER REQUIRED***. *MR THE CONSUMER WAS TOLD THE LOWER BALL JOINTS WERE BAD AND BEYOND LOCAL SAFETY INSPECTION SPECIFICATIONS. THE MECHANIC STATED THE LOWER BALL JOINTS WERE CAUSED BY THE UPPER BALL JOINTS BEING OUT SO BADLY THAT THE VIBRATION CAUSED EXCE…
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2000 DODGE DURANGO DEVELOPED PROBLEMS WITH THE UPPER BALL JOINTS.***NO ANSWER REQUIRED***. *MR THE CONSUMER WAS TOLD THE LOWER BALL JOINTS WERE BAD AND BEYOND LOCAL SAFETY INSPECTION SPECIFICATIONS. THE MECHANIC STATED THE LOWER BALL JOINTS WERE CAUSED BY THE UPPER BALL JOINTS BEING OUT SO BADLY THAT THE VIBRATION CAUSED EXCESSIVE WEAR. *JB
NHTSA ODI #10130181
Mileage unknown · Jul 14, 2005
Latches/locks/linkages
IN 2004 I TOOK MY VEHICLE TO MY MECHANIC TO CHECK MY FRONT DRIVERS DOOR LOCK AND RIGHT BACK PASSENGER DOOR LOCKS. THEY ARE MAKING LOUD SCREECHING NOISES WHEN THEY TRY TO LOCK OR UNLOCK. HE TOLD ME HE CONTACTED DODGE AND IT WAS VERY EXPENSIVE TO REPAIR, BUT WHAT SURPRISED ME MOST EAS THAT THE DEALER HE SPOKE TO WAS WELL AWARE I…
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IN 2004 I TOOK MY VEHICLE TO MY MECHANIC TO CHECK MY FRONT DRIVERS DOOR LOCK AND RIGHT BACK PASSENGER DOOR LOCKS. THEY ARE MAKING LOUD SCREECHING NOISES WHEN THEY TRY TO LOCK OR UNLOCK. HE TOLD ME HE CONTACTED DODGE AND IT WAS VERY EXPENSIVE TO REPAIR, BUT WHAT SURPRISED ME MOST EAS THAT THE DEALER HE SPOKE TO WAS WELL AWARE IOF THE PROBLEM AND NOT SURPRISED TO HEAR OF THE PROBLEM. DUE TO THE COST THE DOORS WERE NOT REPAIRED. NOW ALL DOORS EXCEPT THE BACK LEFT PASSENGER DOOR SCREECH LOUDLY AND EITHER DO NOT LOCK AT ALL OR STAY LOCKED. WHEN I BROUGHT MY VEHICLE IN TO HAVE A RECALL ON THE BALL JOINTS REPAIRS THEY TOLD ME MY DOORS WEREN'T THE WORST THEY HAD HEARD AND THEY WOULD GET WORSE. I DON'T UNDERSTAND HOW DEALERS CAN KNOW THIS PROBLEM EXISTS AND NOTHING BE DONE BY DODEGE TO FIX THE DOOR LOCKS. IT'S REALLY SAD THAT AT ANYTIME SOMEONE CAN JUST OPEN MY CAR AND EVEN WORSE, I HAVE 2 SMALL CHILDREN IN MY CAR WITH ME ALL THE TIME AND IF WE EVER HAD AN EMERGENCY, THEY COULD EITHER BE LOCKED IN THE CAR OR THEY COULD FALL OUT SINCE SOME DOORS DON'T LOCK AT ALL.
NHTSA ODI #10128727
36,000 miles · Jul 8, 2005
SuspensionCrashInjury
CONSUMER IS REQUESTING REIMBURSEMENT FOR DAMAGES RESULTING FROM AN ACCIDENT IN THE 2000 DODGE DURANGO.*MR THE VEHICLE FRONT WHEEL BEARING FAILED AND RESULTED IN AN ACCIDENT IN WHICH THE CONSUMER WAS INJURED. *NM
NHTSA ODI #10129146
Official recalls
2Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.
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