NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
56 reportsClear category filter68,650 miles · Sep 14, 2006
Electrical System
THE AUXILIARY FAN RELAY SHORTED OUT CAUSING THE POWER DISTRIBUTION BLOCK AND WIRING TO MELT. ALSO THE FAN COMMUNALLY RAN, DRAINING ALL VOLTAGE FROM THE BATTERY. THIS ALSO CAUSED A SERVICE ENGINE LIGHT, THOUGH THE DEALER DID NOT DISCLOSE WHAT CODE WAS SET. THE DEALER DID NOT FIX THIS THE SAME DAY, THEY ALLOWED ME TO DRIVE THE …
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THE AUXILIARY FAN RELAY SHORTED OUT CAUSING THE POWER DISTRIBUTION BLOCK AND WIRING TO MELT. ALSO THE FAN COMMUNALLY RAN, DRAINING ALL VOLTAGE FROM THE BATTERY. THIS ALSO CAUSED A SERVICE ENGINE LIGHT, THOUGH THE DEALER DID NOT DISCLOSE WHAT CODE WAS SET. THE DEALER DID NOT FIX THIS THE SAME DAY, THEY ALLOWED ME TO DRIVE THE VEHICLE WITH THE CONSTANTLY RUNNING FAN, FUSED TOGETHER WIRING, AND MELTED POWER DISTRIBUTION BLOCK BEFORE THEY HAD TIME TO FIX IT! *JB
NHTSA ODI #10168319
Mileage unknown · Jun 26, 2006
Electrical System
WE HAVE A 2000 DODGE DURANGO THAT NEEDS A NEW POWER BOX/HARNESS. MY MECHANIC TRIED TO GET A REPLACEMENT PART BUT WAS TOLD BY THE PARTS MANUFACTURER THAT DUE TO KNOWN PROBLEMS WITH THE DURANGO POWER BOX/HARNESS THAT THE PART WAS REDESIGNED BY DAIMLER CHRYSLER. MY MECHANIC TOLD ME THAT THE PROBLEM WITH THE POWER BOX HARNESS SHOR…
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WE HAVE A 2000 DODGE DURANGO THAT NEEDS A NEW POWER BOX/HARNESS. MY MECHANIC TRIED TO GET A REPLACEMENT PART BUT WAS TOLD BY THE PARTS MANUFACTURER THAT DUE TO KNOWN PROBLEMS WITH THE DURANGO POWER BOX/HARNESS THAT THE PART WAS REDESIGNED BY DAIMLER CHRYSLER. MY MECHANIC TOLD ME THAT THE PROBLEM WITH THE POWER BOX HARNESS SHORTED THE WIRING AND THAT I WAS LUCKY THAT IT DID NOT IGNITE WHILE I WAS DRIVING. THE COST TO COVER THE REPAIRS IS OVER $4,000. I BELIEVE THAT THIS PROBLEM SHOULD HAVE BEEN RECALLED BY DAIMLER CHRYSLER AND THAT I SHOULD NOT BE RESPONSIBLE FOR THE COST OF REPAIRS FOR SOMETHING THAT COULD HAVE CAUSED GRAVE DANGER TO ME AND MY FAMILY. *JB
NHTSA ODI #10160759
84,054 miles · May 11, 2006
Electrical SystemLatches/locks/linkages
AN AUTOMATIC DOOR LOCK OF OUR 2000 DODGE DURANGO DOES NOT UNLOCK ONE DOOR WHEN THE FRONT CONTROL IS ACTIVATED. THE LOCK HAS TO BE MANUALLY LIFTED. IF THE FRONT CONTROL IS NOT USED TO UNLOCK THE WHOLE CAR, THE ONE DEFECTIVE LOCK CANNOT BE UNLOCKED MANUALLY. THIS IS A SAFETY HAZARD. THIS IS THE SECOND ACTIVATOR THAT HAS GONE BAD O…
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AN AUTOMATIC DOOR LOCK OF OUR 2000 DODGE DURANGO DOES NOT UNLOCK ONE DOOR WHEN THE FRONT CONTROL IS ACTIVATED. THE LOCK HAS TO BE MANUALLY LIFTED. IF THE FRONT CONTROL IS NOT USED TO UNLOCK THE WHOLE CAR, THE ONE DEFECTIVE LOCK CANNOT BE UNLOCKED MANUALLY. THIS IS A SAFETY HAZARD. THIS IS THE SECOND ACTIVATOR THAT HAS GONE BAD ON THIS CAR. THE FIRST WAS THE FRONT DRIVER'S SIDE AND THE CURRENT DEFECTIVE LOCK IS THE RIGHT REAR PASSENGER DOOR. *JB
NHTSA ODI #10157393
Mileage unknown · Dec 20, 2005
Electrical SystemFire
FIRE INVOLVING THE ELECTRICAL SYSTEM AND THE LEFT REAR TAIL LIGHT ASSEMBLY TO A 2000 DODGE DURANGO SUV. THE FIRE STARTED AFTER THE LOSS OF DASH BOARD LIGHTS WHILE THE VEHICLE WAS TRAVELING. 10 MINUTES AFTER THE CAR WAS STOPPED, THE FIRE APPEARS TO HAVE ORIGINATED IN THE LEFT REAR TAIL LIGHT ASSEMBLY OR THE WIRING CLOSE TO THE …
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FIRE INVOLVING THE ELECTRICAL SYSTEM AND THE LEFT REAR TAIL LIGHT ASSEMBLY TO A 2000 DODGE DURANGO SUV. THE FIRE STARTED AFTER THE LOSS OF DASH BOARD LIGHTS WHILE THE VEHICLE WAS TRAVELING. 10 MINUTES AFTER THE CAR WAS STOPPED, THE FIRE APPEARS TO HAVE ORIGINATED IN THE LEFT REAR TAIL LIGHT ASSEMBLY OR THE WIRING CLOSE TO THE TAIL LIGHT. *NM
NHTSA ODI #10145707
Mileage unknown · Nov 7, 2005
Electrical SystemEngine And Engine CoolingLatches/locks/linkages
VEHICLE KEPT FLOODING OUT AND WOULD NOT START OVER A MONTH PERIOD IN OCTOBER OF 2005. TAKEN TO A GARAGE TO BE FIXED. THE COMPUTER SHOWED NO PROBLEM. AFTER GETTING IT STARTED VEHICLE WOULD BE TAKEN HOME AND SAME PROBLEM REPEATED ITSELF. AFTER 3 TRIP TO GARAGE FOR SAME PROBLEM THE VEHICLES PCM(ENGINE CONTROL COMPUTER) HAS BEEN…
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VEHICLE KEPT FLOODING OUT AND WOULD NOT START OVER A MONTH PERIOD IN OCTOBER OF 2005. TAKEN TO A GARAGE TO BE FIXED. THE COMPUTER SHOWED NO PROBLEM. AFTER GETTING IT STARTED VEHICLE WOULD BE TAKEN HOME AND SAME PROBLEM REPEATED ITSELF. AFTER 3 TRIP TO GARAGE FOR SAME PROBLEM THE VEHICLES PCM(ENGINE CONTROL COMPUTER) HAS BEEN REPLACED. DEALER ADVISED THAT VEHICLE WAS 7000 MILES OVER THE 80000 MILE WARRANTY ON THAT PARTICULAR PART. THIS VEHICLE HAS HAD PROBLEM AFTER PROBLEM. FROM EXHAUST PROBLEMS TO TIMING CHAIN ASSEMBLERS FAILURE TO POWER DOOR LOCKS GOING OUT. I CAN NOT BELIEVE THAT CHRYLSER WAS NOT AWARE OF SOME OF THE PROBLEMS IN THE 200 DODGE DURANGO. *JB
NHTSA ODI #10141889
83,050 miles · Sep 29, 2005
Electrical SystemSuspension
DT: THE CONTACT BOUGHT A USED TRUCK 10 MONTHS AGO. SHE HAD A LOT OF PROBLEMS WITH THE VEHICLE. ON 8-15-05 SHE HIT SOME SPEED BUMPS GOING OVER A BRIDGE AND SHE COULD NOT STEER THE VEHICLE. A MECHANIC TOLD HER THE LEFT LEAF SPRING BROKE. SHE BROUGHT IT BACK TO THE DEALER BECAUSE OF ELECTRICAL PROBLEMS, AND THE WHOLE FRONT END SQ…
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DT: THE CONTACT BOUGHT A USED TRUCK 10 MONTHS AGO. SHE HAD A LOT OF PROBLEMS WITH THE VEHICLE. ON 8-15-05 SHE HIT SOME SPEED BUMPS GOING OVER A BRIDGE AND SHE COULD NOT STEER THE VEHICLE. A MECHANIC TOLD HER THE LEFT LEAF SPRING BROKE. SHE BROUGHT IT BACK TO THE DEALER BECAUSE OF ELECTRICAL PROBLEMS, AND THE WHOLE FRONT END SQUEAKED. SHE WENT TO A DODGE DEALER, AND THEY TOLD HER THERE WAS A RECALL ON THE BALL JOINTS. SHE DID HAVE THE BALL JOINTS FIXED. *AK WHILE DOING RESEARCH THE CONSUEMR NOTICED THAT THERE HAVE BEEN NUMEROUS RECALLS FOR THE 2000 DODGE DURANGO 5.9L ENGINE. THE COSNUERM HAS EXPERIENCED PROBLEM WITH HER VEHICLE SIMILAR TO THOSE RECALLED ON THE 5.9L ENGINE DURANGO. THE CONSUMER HAS EXPERIENCED PROBLEM LIKE THE SUSPENSION MAKING NOISE, ANTITHEFT SYSTEM CANNOT BE SHUT OFF ONCE ACTIVATED. FRONT A/C FAN MAKES NOISE, THE DRIVER'S SIDE POWER SEAT SEAT RATTLES/CLICKS IN UPRIGHT POSITION, FRONT AXLE NOISE DURING ACCELERATION, THE BATTERY DIED THREE TIMES, REAR LEAF SPRINGS MADE NOISE. FRONT HEADLIGHT DIDN'T WORK DUE TO A CORRODED 12V WIRE TO THE RIGHT OF THE HEADLIGHT. THE BRAKES, ROTOS, BELT AND TENSIONER HAD TO BE REPLACED. *NM
NHTSA ODI #10133135
Mileage unknown · Sep 28, 2005
Electrical SystemVehicle Speed Control
DT: 2000 DODGE DURANGO. THE CONSUMER HAD A PROBLEM FIXED TWICE. THE CONSUMER WENT TO HAVE THE PROBLEM FIXED FOR THE THIRD TIME, AND THE MECHANIC SHOP TOLD HER THAT THEY CONTACTED CHRYSLER, AND CHRYSLER TOLD THE MECHANIC SHOP THIS WAS A VERY COMMON PROBLEM. THE PROBLEM WAS A CLUSTER FOR THE DASHBOARD. THE CONSUMER STATE…
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DT: 2000 DODGE DURANGO. THE CONSUMER HAD A PROBLEM FIXED TWICE. THE CONSUMER WENT TO HAVE THE PROBLEM FIXED FOR THE THIRD TIME, AND THE MECHANIC SHOP TOLD HER THAT THEY CONTACTED CHRYSLER, AND CHRYSLER TOLD THE MECHANIC SHOP THIS WAS A VERY COMMON PROBLEM. THE PROBLEM WAS A CLUSTER FOR THE DASHBOARD. THE CONSUMER STATED THE ENGINE REVVED VERY LOUDLY JUST SITTING STILL. ALSO WHILE DRIVING, AND EVEN IN CRUISE CONTROL. CHRYSLER SAID ALL THEY COULD DO WAS PUT A NOTE IN CONSUMER'S FILE. *AK
NHTSA ODI #10138048
Mileage unknown · Jan 25, 2005
Electrical SystemEngine And Engine CoolingSuspension
2000 DODGE DURANGO FRONT SUSPENSION UPPER BALL JOINTS FAILED. *BF THE POWER DOOR LOCKS OPERATED ON THEIR OWN WITHOUT ACTIVATION, AT TIMES THE DRIVER DOOR LOCK WOULD NOT OPERATE AT THE SAME TIME AS THE PASSENGER SIDE THE POWER WINDOWS WILL INTERMITTENTLY ROLL UP. THE THERMOSTAT WAS REPLACED TWICE. *JB
NHTSA ODI #10109703
30,000 miles · May 11, 2004
Electrical System
WHILE DRIVING AT 15 MPH THE PASSENGER'S ELECTRICAL SIDE DOOR WOULD LOCK. WHEN THE VEHICLE WAS PARKED AND THE KEY WAS INSERTED INTO THE DOOR THE LOCK FAILED TO OPEN. THE DRIVER USED THE REMOTE CONTROL TO UNLOCK THE DOORS. THE DRIVER HAD TAKEN THE VEHICLE TO THE DEALER NUMEROUS TIMES FOR LOCK PROBLEMS BUT THE MECHANIC WAS UNA…
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WHILE DRIVING AT 15 MPH THE PASSENGER'S ELECTRICAL SIDE DOOR WOULD LOCK. WHEN THE VEHICLE WAS PARKED AND THE KEY WAS INSERTED INTO THE DOOR THE LOCK FAILED TO OPEN. THE DRIVER USED THE REMOTE CONTROL TO UNLOCK THE DOORS. THE DRIVER HAD TAKEN THE VEHICLE TO THE DEALER NUMEROUS TIMES FOR LOCK PROBLEMS BUT THE MECHANIC WAS UNABLE TO DUPLICATE OR RESOLVE THE PROBLEM. *AK THE DRIVERS SIDE DOOR WAS REPAIRED FOR THE SAME PROBLEM. THE DOOR ACTUATOR WAS REPLACED. CURRENTLY THE RIGHT REAR DOOR LOCK WAS BROKEN AND DODGE WOULD NOT REPLACE UNDER WARRANTY. THE DOORS COULD NOT BE UNLOCKED MANUALLY. *SC *JB
NHTSA ODI #10061484
26,468 miles · Apr 25, 2004
Electrical SystemService Brakes, Hydraulic
THE BRAKE LINE TO THE FRONT DRIVER'S SIDE WHEEL CYLINDER IS DIRECTLY UNDER THE BATTERY. THIS LINE DOES NOT HAVE ANY KIND OF PROTECTIVE SHIELDING TO PREVENT BATTERY ACID RESIDUE FROM DEPOSITING ON THE LINE. I HAVE HAD THIS LINE, AND THE BATTERY, REPLACED ONCE BY THE DEALER AT 26468 MILES. NOW THE DEALER DOES NOT WANT TO REPLACE T…
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THE BRAKE LINE TO THE FRONT DRIVER'S SIDE WHEEL CYLINDER IS DIRECTLY UNDER THE BATTERY. THIS LINE DOES NOT HAVE ANY KIND OF PROTECTIVE SHIELDING TO PREVENT BATTERY ACID RESIDUE FROM DEPOSITING ON THE LINE. I HAVE HAD THIS LINE, AND THE BATTERY, REPLACED ONCE BY THE DEALER AT 26468 MILES. NOW THE DEALER DOES NOT WANT TO REPLACE THE BRAKE LINE AGAIN AT 36500 MILES. THIS IS BEING BLAMED ON A FAULTY BATTERY, THAT WOULD BE PRORATED. THEY SAY CORROSION ON THE BRAKE LINE IS NOT A PROBLEM. IT SEEMS LIKE POTENTIAL BRAKE LINE FAILURE IS A HAZARD TO ME. MY WIFE DRIVES THIS VEHICLE DAILY AND THIS IS THE GOOD FAMILY CAR. I'VE NEVER HAD A VEHICLE THAT DID NOT HAVE A SHIELD OF SOME TYPE UNDER THE BATTERY TO PREVENT THIS TYPE OF CORROSION.*AK
NHTSA ODI #10067787
Official recalls
2Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.
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