IllustrationDODGE DURANGO 2000 MODEL INTERMITTENT TURN SIGNAL FAILURE..STARTED HAPPENING JUST A FEW TIMES NOW HAPPENS EVERY TIME WE DRIVE..TURN SIGNALS STOP FUNCTIONING HAVE REPLACES THE RELAY AND BULBS AND STILL NO FIX...THERE ARE MANY COMPLAINTS ONLINE BUT NO REMEDY. *TR
2000 Dodge Durango
Owner reports · Recalls · Investigations
More warning signs than most Durango years
Owner complaints for the 2000 Dodge Durango are substantially higher than the model-year median of 231.
About this comparison →How this year compares
Owner complaints by model year
Compare all Durango years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
440–25K
19525–50K
16350–75K
7775–100K
88100–150K
42150K+
609 reports with mileage · 466 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Suspension. Review the 507 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 127 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 120 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
118 crash reports26 fire reports57 injury reports
Electrical System complaints
56 reportsI HAVE A 2000 DODGE DURANGO WITH 118K AND WITH OUT WARNING I LOSE ALL POWER GAS BRAKES STEERING ETC AND FOR ME TO GET THE CAR STARTED AGAIN I HAVE TO POP THE HOOD AND WIGGLE THE MIDDLE PCM HARNESS ( WHICH IS A WHITE CONNECTOR) AND THEN IM ABLE TO START MY CAR AGAIN. THIS ALSO ONCE CAUSE ME TO GO BOUNCE OFF A WALL IN A PARKING GA…
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I HAVE A 2000 DODGE DURANGO WITH 118K AND WITH OUT WARNING I LOSE ALL POWER GAS BRAKES STEERING ETC AND FOR ME TO GET THE CAR STARTED AGAIN I HAVE TO POP THE HOOD AND WIGGLE THE MIDDLE PCM HARNESS ( WHICH IS A WHITE CONNECTOR) AND THEN IM ABLE TO START MY CAR AGAIN. THIS ALSO ONCE CAUSE ME TO GO BOUNCE OFF A WALL IN A PARKING GARAGE BECAUSE OF THE LOSS OF POWER STEERING AND BRAKES WHEN THE CUT OFF ON ME WHILE TRYING TO MAKE A TURN. *TR
I OWN A 2000 DODGE DURANGO SLT 4WD. THE VEHICLE SHUTS OFF WHEN THE OUTDOOR TEMPERATURE EXCEEDS 75 DEGREES. I HAVE TRACED THE ISSUE TO THE PCM OF THE VEHICLE, WHICH BECOMES SO HOT THAT YOU CANNOT TOUCH ITS METAL HOUSING WITH YOUR HANDS. THE PCM IS LOCATED IN THE ENGINE COMPARTMENT, BOLTED ABOVE THE PASSENGER FRONT TIRE. THE P…
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I OWN A 2000 DODGE DURANGO SLT 4WD. THE VEHICLE SHUTS OFF WHEN THE OUTDOOR TEMPERATURE EXCEEDS 75 DEGREES. I HAVE TRACED THE ISSUE TO THE PCM OF THE VEHICLE, WHICH BECOMES SO HOT THAT YOU CANNOT TOUCH ITS METAL HOUSING WITH YOUR HANDS. THE PCM IS LOCATED IN THE ENGINE COMPARTMENT, BOLTED ABOVE THE PASSENGER FRONT TIRE. THE PCM HAS THREE WIRE HARNESSES ATTACHED TO IT, AND ONCE THE PCM HEATS UP, A "KILL" SWITCH IS TRIGGERED AND THE VEHICLE SHUTS OFF. SHORTLY AFTER, THE ODOMETER READS "NO BUS" AND THE ONLY WAY TO RESET THE PCM IS TO LEAVE THE IGNITION KEY IN THE "ON" POSITION, PULL THE PCM WIRE HARNESS THAT IS CLOSEST TO THE PASSENGER COMPARTMENT, RE-SEAT THE HARNESS AND HOPE THAT YOU HEAR A "CLICKING" SOUND. THE VEHICLE NORMALLY RE-STARTS, BUT WILL AGAIN TURN OFF AT INTERMITTENT TIMES. ON A TYPICAL DAY OF 80*, I WILL PERFORM THIS PROCESS SEVERAL TIMES IN MY 22-MILE ROUND-TRIP TO WORK. MANY PEOPLE HAVE BEEN EXPERIENCING THE SAME EVENTS, THUS CAUSING NIGHTMARES FOR THOSE THAT DO NOT HAVE A SAFE PULL-OFF FROM ROADS, OR THOSE THAT ARE IN INTERSECTIONS OR NEAR CROSSWALKS, SINCE THE ENGINE SHUTS DOWN SPORADICALLY. *TR
FOR THE PAST 8 MONTHS MY 2000 DODGE DURANGO WILL JUST SHUT OFF WHILE I AM DRIVING. I HAVE REPLACED THE JUMP START, THE COIL, BELTS, AIR CONDITION, PULLEYS, SPARK PLUGS. IT HAS HAD A COMPLETE TUNE UP AND BEEN TO THE MECHANIC AT LEAST 5 TIMES. NOTHING SHOWS UP ON THE CODES, IT WILL ONLY SHOW THE WORD NOBUS IN THE ODOMETER AND I…
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FOR THE PAST 8 MONTHS MY 2000 DODGE DURANGO WILL JUST SHUT OFF WHILE I AM DRIVING. I HAVE REPLACED THE JUMP START, THE COIL, BELTS, AIR CONDITION, PULLEYS, SPARK PLUGS. IT HAS HAD A COMPLETE TUNE UP AND BEEN TO THE MECHANIC AT LEAST 5 TIMES. NOTHING SHOWS UP ON THE CODES, IT WILL ONLY SHOW THE WORD NOBUS IN THE ODOMETER AND IT TAKES FROM 10 MINUTES TO ONE HOUR BEFORE IT WILL RESTART. THIS HAS BECOME VERY DANGEROUS AS THERE IS NO ADVANCE WARNING. YOU LOSE ALL POWER AND IT JUST STOPS RUNNING. *TR
PCM ON DODGE DURANGO'S KEEP GOING BAD CAUSING THE TRUCK TO GO DEAD WITH OUT WARNING. I HAVE HAD A NEW ONE PUT ON MY DODGE AND IT WENT BAD TOO. *TR
I OWN A 2000 DODGE DURANGO, AND IT OFTEN WILL JUST SHUT DOWN WHILE I'M DRIVING. I HAVE OWNED IT SINCE OCTOBER 2008, AND THIS HAS HAPPENED 12 OR 13 TIMES. I RECEIVE A "NO BUS" SIGNAL ON MY ODOMETER DISPLAY. I HAVE REPLACED BATTERY TERMINALS, AND A BATTERY. IT SEEMS TO HAPPEN FAR MORE OFTEN IN HOT WEATHER. IT SOMETIMES HAPPENS WHE…
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I OWN A 2000 DODGE DURANGO, AND IT OFTEN WILL JUST SHUT DOWN WHILE I'M DRIVING. I HAVE OWNED IT SINCE OCTOBER 2008, AND THIS HAS HAPPENED 12 OR 13 TIMES. I RECEIVE A "NO BUS" SIGNAL ON MY ODOMETER DISPLAY. I HAVE REPLACED BATTERY TERMINALS, AND A BATTERY. IT SEEMS TO HAPPEN FAR MORE OFTEN IN HOT WEATHER. IT SOMETIMES HAPPENS WHEN I'M DRIVING 65 MPH ON THE FREEWAY, AND THEN THE CAR SHUTS DOWN AND I LOSE POWER STEERING (VERY DANGEROUS), BRAKES (EVEN MORE DANGEROUS) AND THE ACCELERATOR DOESN'T FUNCTION. *TR
OUR DOOR LOCK SYSTEM IS NOT WORKING PROPERLY. IT STARTED WITH A LOUD NOISE WHEN WE HIT THE UNLOCK BUTTON. NOW, WHEN YOU HIT THE UNLOCK FROM THE DRIVER'S SIDE DOOR, BOTH PASSENGER DOORS WILL NOT UNLOCK AND HAVE TO BE DONE SO MANUALLY. IF YOU USE THE KEY ON THE PASSENGER DOOR, IT WILL UNLOCK ALL OF THE DOORS. NOW THE DRIVERS SIDE …
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OUR DOOR LOCK SYSTEM IS NOT WORKING PROPERLY. IT STARTED WITH A LOUD NOISE WHEN WE HIT THE UNLOCK BUTTON. NOW, WHEN YOU HIT THE UNLOCK FROM THE DRIVER'S SIDE DOOR, BOTH PASSENGER DOORS WILL NOT UNLOCK AND HAVE TO BE DONE SO MANUALLY. IF YOU USE THE KEY ON THE PASSENGER DOOR, IT WILL UNLOCK ALL OF THE DOORS. NOW THE DRIVERS SIDE DOOR LOCK DOES NOT LOCK WHEN HITTING DOOR LOCK, BUT CAR ALARM IS STILL ACTIVATED. *TR
THE CRUISE CONTROL AND HORN QUIT WORKING. I WAS CHECKING THE INTERNET TO SEE WHAT COULD BE WRONG WITH IT. I FOUND THE RECALL FOR REPLACING THE CLOCKSPRING IN THE STEERING WHEEL AND THIS COULD CAUSE MY PROBLEMS PLUS CAUSE MY AIR BAG TO NOT DEPLOY IN AN ACCIDENT. I CONTACTED THE DEALER AND WAS TOLD MY # (*)WAS NOT INCLUDED AND TO…
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THE CRUISE CONTROL AND HORN QUIT WORKING. I WAS CHECKING THE INTERNET TO SEE WHAT COULD BE WRONG WITH IT. I FOUND THE RECALL FOR REPLACING THE CLOCKSPRING IN THE STEERING WHEEL AND THIS COULD CAUSE MY PROBLEMS PLUS CAUSE MY AIR BAG TO NOT DEPLOY IN AN ACCIDENT. I CONTACTED THE DEALER AND WAS TOLD MY # (*)WAS NOT INCLUDED AND TO CALL CHRYSLER, WHICH I DID. I WAS TOLD THE SAME THING AND THAT I SHOULD TAKE IT TO BE FIXED AND THEN IF IT WERE ADDED TO THE RECALL I WOULD BE REIMBURSED. I DON'T FEEL I SHOULD BE RESPONSIBLE FOR THIS REPAIR AND I DON'T HAVE THE MONEY FOR IT. WHAT HAPPENS IF I'M IN AN ACCIDENT LIKE THE ONES I'VE READ IN SOME OF THESE OTHER COMPLAINTS AND MY AIR BAG DOES NOT DEPLOY. IS IT JUST SOL OR CAN I SUE CHRYSLER? I FEEL THEY SHOULD INCLUDE MINE AND THE OTHERS IN THE RECALL. *TR
V8-287 4.7L DURANGO STALLS WITHOUT WARNING. DOESN'T MATTER IF I AM ON THE FREEWAY OR IN CITY TRAFFIC. NOTHING SPECIFIC THAT I CAN RELATE TO THE CAUSE. IMMEDIATELY LOSE POWER STEERING. ELECTRICAL SEEMS TO CONTINUE WORKING. CAR WILL START BACK UP FINE AFTER 5 TO 15 MINUTES OF SITTING. HAPPENS IN HOT AND COLD WEATHER, DAY OR …
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V8-287 4.7L DURANGO STALLS WITHOUT WARNING. DOESN'T MATTER IF I AM ON THE FREEWAY OR IN CITY TRAFFIC. NOTHING SPECIFIC THAT I CAN RELATE TO THE CAUSE. IMMEDIATELY LOSE POWER STEERING. ELECTRICAL SEEMS TO CONTINUE WORKING. CAR WILL START BACK UP FINE AFTER 5 TO 15 MINUTES OF SITTING. HAPPENS IN HOT AND COLD WEATHER, DAY OR NIGHT. CAN GO FOR WEEKS WITHOUT STALLING AND THEN STALL SEVERAL TIMES IN A FEW DAYS. YELLOW CHECK ENGINE LIGHT COMES ON, WHICH THE MANUAL TELLS ME IS NOT AN IMMEDIATE ISSUE. EXTREMELY UNSAFE AND I FEAR FOR MY FAMILY'S SAFETY. LOOKED AT DODGE DURANGO MAINTENANCE AND REPAIR FORUM ON INTERNET AND FOUND PAGES AND PAGES OF SIMILAR COMPLAINTS. (HTTP://TOWNHALL-TALK.EDMUNDS.COM AND HTTP://WWW.TOPIX.COM/FORUM/AUTOS/DODGE-DURANGO) THROUGH THESE WEBSITES IT DOESN'T LOOK LIKE ANYONE CAN FIGURE IT OUT, INCLUDING THE DEALERSHIPS, ALTHOUGH THE PROBLEM SEEMS TO BE WIDESPREAD. *TR
A FEW WEEKS AGO, IT STARTED WITH THE DOOR AJAR LIGHT, AND GATE OPEN LIGHT COMING ON WHEN NOTHING WAS OPEN. A LOT OF ICE BUILD UP (BAD SEALS) MADE THE DRIVER DOOR DIFFICULT TO LATCH. A WEEK AGO WE WERE DRIVING AND ALL OF THE LOCKS STARTED UNLOCKING REPEATEDLY. NOW WE CAN'T EVEN LOCK OUR TRUCK, IT UNLOCKS ITSELF. IT DOES THIS WHE…
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A FEW WEEKS AGO, IT STARTED WITH THE DOOR AJAR LIGHT, AND GATE OPEN LIGHT COMING ON WHEN NOTHING WAS OPEN. A LOT OF ICE BUILD UP (BAD SEALS) MADE THE DRIVER DOOR DIFFICULT TO LATCH. A WEEK AGO WE WERE DRIVING AND ALL OF THE LOCKS STARTED UNLOCKING REPEATEDLY. NOW WE CAN'T EVEN LOCK OUR TRUCK, IT UNLOCKS ITSELF. IT DOES THIS WHETHER THE VEHICLE IS ON OR NOT. IT ALSO TURNS ON THE INTERIOR LIGHTS. THE SWITCHES DO NOT WORK TO LOCK THE DOORS. WE HAVE TO REMOVE THE FUSE (WHICH ALSO CONTROLS THE WIPERS, BAD IDEA) TO STOP THE LOCKS FROM UNLOCKING. ALSO, IT ARMS THE SECURITY SYSTEM ( I THINK)AND MAKES IT SO THE TRUCK SHUTS OFF ON IT'S OWN. I FEEL EXTREMELY UNSAFE NOW THAT I MY VEHICLE UNLOCKS ITSELF AND SHUTS OFF. LAST NIGHT WE CAME OUT TO THE PARKING LOT TO DISCOVER IT UNLOCKED AND THE INTERIOR LIGHTS WERE TURNING ON AND OFF THE WHOLE TIME. I HAVE TO TAKE MY 3 YEAR OLD IN THIS VEHICLE. I KNOW THAT THIS IS A PROBLEM WITH A LOT OF DURANGOS AND CHRYSLER BETTER DO SOMETHING ABOUT IT NOW! THIS IS A HUGE SAFETY ISSUE, AND I CAN'T BELIEVE IT'S BEING IGNORED. *JB
Official recalls
204V596000 · Suspension:front:control Arm:upper Ball Joint
Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
01V153000 · Air Bags
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.